Technical Education & Skills Development Authority

Regional Training Center VII

Archbishop Reyes Avenue, Cebu City

TRAINING NEEDS ANALYSIS

Sector : TOURISM

Qualification Title : HOUSEKEEPING NCII

TECHNICAL EDUCATION & SKILLS DEVELOPMENT AUTHORITY

Regional Training Center VII
Archbishop Reyes Avenue, Cebu City

LEOVIGILDA L. BITHAY, DPA, NTTC

Housekeeping Trainer
Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021
Characteristics of learners
Data Gathering Instrument for Trainee’s Characteristics g. Heart disease
h. Hypertension
i. Tuberculosis
Please answer the following instrument according to the characteristics described below. j. Others(please specify) ___________________
Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided for some
data that need your response. Previous Housekeeping Certificates
experience with the a. Domestic Helper
topic b. Houseboy/Housemaid
Characteristics of learners c. Housekeeping Aide
d. Utility Worker
Language, Literacy Average grade in: Average grade in: Math Number of years as a worker _N/A_____
and numeracy English a. 95 and above
(LL&N) a. 95 and above b. 90 to 94 Previous learning List down trainings related to Housekeeping
b. 90 to 94 c. 85 to 89 experience _____N/A_____________________
c. 85 to 89 d. 80 to 84 _____N/A_____________________
d. 80 to 84 e. 75 to 79 _____N/A_____________________
a. 75 to 79 National Certificates acquired and NC level
Training Level ___________________________
Ethnicity/culture: completed
Cultural and ___________________________
a. Bisaya
language
b. Ilongo Special courses Other courses related to Housekeeping
background
c. Muslim a. Self-Awareness
d. Tagalog b. Basic Occupational Safety and Health
e. Waray c. Fire Safety Management
f. Others( please specify) SUBANEN d. Basic Life Support
Highest Educational Attainment: e. Disaster Preparedness
Education &
a. Alternative Learning System (ALS) graduate f. Communications Skills Enhancement
general knowledge
b. High School Graduate√√√ g. Others(please specify) _________________________
c. College Level
d. College Graduate Learning styles a. Visual - The visual learner takes mental pictures of
e. with units in Master’s degree information given, so in order for this kind of learner
f. Master Graduate to retain information, oral or written, presentations
g. With units in Doctoral Level of new information must contain diagrams and
h. Doctoral Graduate drawings, preferably in color. The visual learner can't
Sex a. Male concentrate with a lot of activity around him and will
b. Female focus better and learn faster in a quiet study
environment.
Age Your age: 27
b. Kinesthetic - described as the students in the
Physical ability a. Disabilities(if any)_____________________ classroom, who have problems sitting still and who
b. Existing Health Conditions (Existing illness if often bounce their legs while tapping their fingers on
any)__________ the desks. They are often referred to as hyperactive
c. None students with concentration issues.
d. Anemia
e. Asthma c. Auditory- a learner who has the ability to remember
f. Diabetes speeches and lectures in detail but has a hard time

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 2 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
 Characteristics of learners

with written text. Having to read long texts is

pointless and will not be retained by the auditory
learner unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where they
can watch, listen and then review what has
happened.
f. Theorist - Learns most when ideas are linked to
existing theories and concepts.
g. Pragmatist - Learns most from learning activities
that are directly relevant to their situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify) SELF SUPPORTING STUDENT

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 3 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 COMMON COMPETENCIES
CAN I…? YES NO
3.1 Identify and explain the functions, general features and capabilities
FORM 1.1 SELF-ASSESSMENT CHECK ✓
of both hardware and software
3.2 Prepare and use appropriate hardware and software according to
INSTRUCTIONS: This Self-Check Instrument will give the trainer ✓
task requirement
necessary data or information which is essential in 3.3 Use appropriate devices and procedures to transfer files/data ✓
planning training sessions. Please check the
appropriate box of your answer to the questions below. 3.4 Produce accurate and complete data according to the requirements ✓
3.5 Maintain computer system ✓
BASIC COMPETENCIES
4. Perform workplace and safety practices
CAN I….? YES NO
4.1 Practice workplace safety, security and hygiene systems, processes
1. Participate in workplace communication ✓
and operation
1.1 Obtain and convey workplace information ✓ 4.2 Respond appropriately to faults, problems and emergency
✓
1.2 Complete relevant work related documents ✓ situations in line with enterprise guidelines
1.3 Participate in workplace meeting and discussion ✓ 4.3 Maintain safe personal presentation standards ✓
2. Work in team environment 5. Provide effective customer service
2.1 Describe and identify team role and responsibility in a team ✓ 5.1 Apply effective verbal and non-verbal communication skills to
✓
respond to customer need
2.2 Describe work as a team member ✓ ✓
5.2 Provide prompt and quality service to customer ✓
3. Practice career professionalism
5.3 Handle queries promptly and correctly in line with enterprise
3.1 Integrate personal objectives with organizational goals ✓ ✓
procedures
3.2 Set and meet work priorities ✓ 5.4 Handle customer complaints, evaluation and recommendations ✓
3.3 Maintain professional growth and development ✓
4. Practice occupational health and safety procedures CORE COMPETENCIES
4.1 Evaluate hazard and risk ✓ CAN I…? YES NO
4.2 Control hazards and risk ✓
1. Provide Housekeeping Services to Guest
4.3 Maintain occupational health and safety awareness ✓ 1.1 Identify and perform different housekeeping services ✓
1.2 Handling housekeeping requests ✓
COMMON COMPETENCIES 1.3 Advice guests on room and housekeeping equipment ✓
CAN I…? YES NO 2. Prepare Rooms for Incoming Guests
1. Develop and update industry knowledge 2.1 Set-up equipment and trolleys ✓
1.1 Access apply and share industry information ✓ 2.2 Access rooms for servicing ✓
1.2 Update continuously relevant industry knowledge ✓ 2.3 Make-up beds ✓
2. Observe workplace hygiene procedures 2.4 Clean and clear rooms
2.1 Practice personal grooming and hygiene ✓ 2.5 Clean and store trolleys and equipment ✓
2.2 Practice safe and hygienic handling, storage and disposal of food, 3. Provide Valet Service
✓
beverage and materials
3.1 Identify valet services ✓
3.Perform computer operations

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 4 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
CORE COMPETENCIES
CAN I…? YES NO
3.2 Perform proper coordination to ensure optimum privacy, security and
✓
confidentiality of all guests
3.3 Display professional valet standards ✓
3.4 Ensure proper handling of guest’s property ✓
4.Clean public areas, facilities and equipment
4.1 Select and use equipment and materials properly for cleaning premises ✓
4.2 Comply with occupational; health and safety requirements in preparing dry
✓
and wet cleaning agents and chemicals
4.3 Identify and explain different cleaning operations, chemicals and treatment of
✓
common hazards in the workplace
4.4 Dispose garbage and used chemicals properly ✓
4.5 Clean wet and dry areas according to enterprise procedures ✓
4.6 Maintain and store cleaning equipment and chemicals ✓
5. Launder Linen and Guest Clothes
5.1 Identify types of fabric and laundry equipment ✓
5.2 Observe safety practices in handling laundry equipment and chemicals ✓
5.3 Follow correct procedure in laundering process for guest’s laundry items ✓
5.4 Package and store laundry items ✓
6. Handle/Deal with Intoxicated Guest

6.1 Determine the level of intoxication ✓

6.2 Apply appropriate procedures ✓
6.3 Comply with Legislation ✓

Note: In making the Self-Check for your Qualification, all required

competencies should be specified. It is therefore required
of a Trainer to be well- versed of the CBC or TR of the
program qualification he is teaching.

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 5 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021

Evidences/Proof of Current Competencies Form 1.3 Identifying Training Gaps

Form 1.2: Evidence of Current Competencies acquired related to
Job/Occupation
From the accomplished Self-Assessment Check (Form 1.1) and the
evidences of current competencies (Form 1.2), the Trainer will be able to
Current competencies Proof/Evidence Means of validating identify what the training needs of the prospective trainee are.
BASIC COMPETENCIES
Participate in workplace Form 1.3 Summaries of Current Competencies Versus Required
communication Competencies
Work in team environment
Practice career professionalism Required Units of
Practice occupational health and safety
Current Training
Competency/Learning Outcomes
Competencies Gaps/Requirements
procedures based on CBC
COMMON COMPETENCIES
Develop and update Industry BASIC COMPETENCIES
knowledge 1. Participate in workplace communication
Observe workplace hygiene procedures 1.1 Obtain and convey Obtain and convey
Perform computer operations workplace information workplace
Perform workplace and safety practices information
Provide effective customer service 1.2 Complete relevant work Complete relevant
CORE COMPETENCIES related documents work related
Provide Housekeeping Services to Guest documents
Prepare Rooms for Incoming Guest 1.3 Participate in workplace Participate in workplace
Provide Valet Service meeting and discussion meeting and discussion
Clean public areas, facilities and
2. Work in team environment
equipment
2.1 Describe and identify team Describe and identify
Laundry Linen and Guest Clothes role and responsibility in a team team role and
Handle/Deal with Intoxicated Guest responsibility in a
team
2.2 Describe work as a team Describe work as a
member team member
3. Practice career professionalism
3.1 Integrate personal Integrate personal
objectives with organizational objectives with
goals organizational goals
3.2 Set and meet work Set and meet work
priorities priorities

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 6 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
 3.3 Maintain professional Maintain professional complete data according to the complete data
growth and development growth and requirements according to the
development requirements
4. Practice occupational health and safety procedures
4.1 Evaluate hazard and risk Evaluate hazard and 3.5 Maintain computer system Maintain computer
risk system
4.2 Control hazards and risk Control hazards and 4. Perform workplace and safety practices
risk 4.1 Practice workplace safety, Practice workplace
4.3 Maintain occupational Maintain security and hygiene systems, safety, security and
health and safety awareness occupational health processes and operation hygiene systems,
and safety awareness processes and
COMMON COMPETENCIES operation
1. Develop and update industry knowledge 4.2 Respond appropriately to Respond appropriately
faults, problems and emergency to faults, problems and
1.1 Access apply and share Access apply and situations in line with enterprise emergency situations
industry information share industry guidelines in line with enterprise
information guidelines
1.2 Update continuously Update 4.3 Maintain safe personal Maintain safe personal
relevant industry knowledge continuously presentation standards presentation standards
relevant industry
5. Provide effective customer service
knowledge
5.1 Apply effective verbal and Apply effective verbal
2. Observe workplace hygiene procedures
non-verbal communication skills and non-verbal
2.1 Practice personal grooming Practice personal to respond to customer need communication skills
and hygiene grooming and hygiene to respond to customer
2.2 Practice safe and hygienic Practice safe and need
handling, storage and disposal hygienic handling, 5.2 Provide prompt and quality Provide prompt and
of food, beverage and materials storage and disposal of service to customer quality service to
food, beverage and customer
materials
5.3 Handle queries promptly and Handle queries
3.Perform computer operations correctly in line with enterprise promptly and correctly
3.1 Identify and explain the Identify and explain procedures in line with enterprise
functions, general features and the functions, general procedures
capabilities of both hardware and features and 5.4 Handle customer complaints, Handle customer
software capabilities of both evaluation and recommendations complaints, evaluation
hardware and software and recommendations
3.2 Prepare and use appropriate Prepare and use CORE COMPETENCIES
hardware and software according appropriate hardware
to task requirement and software according 1.Provide Housekeeping Services to Guest
to task requirement 1.1 Identify and perform different Identify and perform
3.3 Use appropriate devices and Use appropriate housekeeping services different housekeeping
procedures to transfer files/data devices and services
procedures to transfer
files/data
3.4 Produce accurate and Produce accurate and

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 7 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
1.2 Handling housekeeping Handling 4.3 Identify and explain different Identify and explain
requests housekeeping requests cleaning operations, chemicals different cleaning
1.3 Advice guests on room and Advice guests on room and treatment of common operations,
housekeeping equipment and housekeeping hazards in the workplace chemicals and
equipment treatment of
2. Prepare Rooms for Incoming Guests common hazards in
2.1 Set-up equipment and trolleys Set-up equipment the workplace
and trolleys 4.4 Dispose garbage and used Dispose garbage
2.2 Access rooms for servicing Access rooms for chemicals properly and used chemicals
servicing properly
2.3 Make-up beds Make-up beds 4.5 Clean wet and dry areas Clean wet and dry
2.4 Clean and clear rooms Clean and clear according to enterprise areas according to
procedures enterprise
rooms
procedures
2.5 Clean and store trolleys and Clean and store
4.6 Maintain and store cleaning Maintain and store
equipment trolleys and
equipment and chemicals cleaning equipment
equipment
and chemicals
3. Provide Valet Service
5. Launder Linen and Guest Clothes
3.1 Identify valet services Identify valet
5.1 Identify types of fabric and Identify types of
services
laundry equipment fabric and laundry
3.2 Perform proper coordination Perform proper equipment
to ensure optimum privacy, coordination to 5.2 Observe safety practices in Observe safety
security and confidentiality of ensure optimum handling laundry equipment and practices in handling
all guests privacy, security chemicals laundry equipment
and confidentiality and chemicals
of all guests 5.3 Follow correct procedure in Follow correct
laundering process for guest’s procedure in
3.3 Display professional valet Display laundry items laundering process
standards professional valet for guest’s laundry
standards items
3.4 Ensure proper handling of Ensure proper 5.4 Package and store laundry items Package and store
guest’s property handling of guest’s laundry items
property 6. Handle/Deal with Intoxicated Guest
4.Clean public areas, facilities and equipment 6.1 Determine the level of Determine the level
4.1 Select and use equipment Select and use intoxication of intoxication
and materials properly for cleaning equipment and 6.2 Apply appropriate procedures Apply appropriate
premises materials properly for procedures
cleaning premises 6.3 Comply with Legislation Comply with
4.2 Comply with occupational; health Comply with Legislation
and safety requirements in occupational; health
preparing dry and wet cleaning and safety
agents and chemicals requirements in
preparing dry and
wet cleaning agents
and chemicals

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 8 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
 Identify and explain the functions, general
Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 features and capabilities of both hardware
and software
Form No. 1.4 Training Needs Prepare and use appropriate hardware and
software according to task requirement 3. Performing computer
Using Form No.1.4, convert the Training Gaps into a Training Needs/ Use appropriate devices and procedures to operations
Requirements. Refer to the CBC in identifying the Module Title or Unit of transfer files/data
Competency of the training needs identified. Produce accurate and complete data
according to the requirements
Training Needs Module Title/Module of
(Learning Outcomes) Instruction Maintain Computer system
BASIC COMPETENCIES Practice workplace safety
Obtain and convey workplace information Respond appropriately to faults, problems
1. Participating in and emergency situations in line with 4. Performing workplace
Complete relevant work related documents
workplace enterprise guidelines and safety practices
Participate in workplace meeting and
communication Maintain safe personal presentation
discussion
Describe and identify team role and standards
responsibility in a team 2. Working in Team Apply effective verbal and non-verbal
Describe work as a team member Environment communication skills to respond to
5. Providing effective
Integrate personal objectives with customer need
customer service
organizational goals Provide prompt and quality service to
3. Practicing Career customer
Set and meet work priorities Handle queries promptly and correctly in
professionalism
Maintain professional growth and line with enterprise procedures
development Handle customer complaints, evaluation
Evaluate hazard and risk and recommendations
Control hazards and risk 4. Practicing Occupational
Health and Safety
Maintain Occupational health and safety CORE COMPETENCIES
procedures
awareness
Identify and perform different housekeeping services
COMMON COMPETENCIES 1. Providing
Handling housekeeping requests housekeeping
Access apply and share industry
information services to
1. Developing and Advice guests on room and housekeeping equipment guest
Update continuously relevant industry updating industry
knowledge knowledge
Set-up equipment and trolleys
Practice personal grooming and hygiene
Access rooms for servicing 2. Preparing rooms
Practice safe and hygienic handling, storage 2. Observing workplace for incoming guests
and disposal of food, beverage and materials hygiene procedures Make-up beds

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 9 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01
Clean and clear rooms Determine the level of intoxication 6.Handling/Dealing
Apply appropriate procedures with Intoxicated
Clean and store trolleys and equipment Guest
Comply with legislation

Identify valet services

Perform proper coordination to ensure optimum

privacy, security and confidentiality of all guests
3. Providing Valet
Display professional valet standards Service

Ensure proper handling of guest’s property

Select and use equipment and materials properly for

cleaning premises

Comply with occupational; health and safety requirements

in preparing dry and wet cleaning agents and chemicals

Identify and explain different cleaning operations,

chemicals and treatment of common hazards in the
4. Clean public
workplace
areas, facilities and
Dispose garbage and used chemicals properly
equipment

Clean wet and dry areas according to enterprise

procedures

Maintain and store cleaning equipment and chemicals

Identify types of fabric and laundry equipment

Observe safety practices in handling laundry equipment

and chemicals
5. Laundering linen
Follow correct procedure in laundering process for guest’s and guest clothes
laundry items

Package and store laundry items

Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016

Date Revised: July 2016 Issued by:
HOUSEKEEPING NC II TESDA- Regional Training Center VII
Developed by: Page 10 of 11
TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC
Revision # 01