Technical Education & Skills Development Authority
Regional Training Center VII
Archbishop Reyes Avenue, Cebu City
TRAINING NEEDS ANALYSIS
Sector : TOURISM
Qualification Title : HOUSEKEEPING NCII
TECHNICAL EDUCATION & SKILLS DEVELOPMENT AUTHORITY
Regional Training Center VII Archbishop Reyes Avenue, Cebu City
LEOVIGILDA L. BITHAY, DPA, NTTC
Housekeeping Trainer Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 Characteristics of learners Data Gathering Instrument for Trainee’s Characteristics g. Heart disease h. Hypertension i. Tuberculosis Please answer the following instrument according to the characteristics described below. j. Others(please specify) ___________________ Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided for some data that need your response. Previous Housekeeping Certificates experience with the a. Domestic Helper topic b. Houseboy/Housemaid Characteristics of learners c. Housekeeping Aide d. Utility Worker Language, Literacy Average grade in: Average grade in: Math Number of years as a worker _N/A_____ and numeracy English a. 95 and above (LL&N) a. 95 and above b. 90 to 94 Previous learning List down trainings related to Housekeeping b. 90 to 94 c. 85 to 89 experience _____N/A_____________________ c. 85 to 89 d. 80 to 84 _____N/A_____________________ d. 80 to 84 e. 75 to 79 _____N/A_____________________ a. 75 to 79 National Certificates acquired and NC level Training Level ___________________________ Ethnicity/culture: completed Cultural and ___________________________ a. Bisaya language b. Ilongo Special courses Other courses related to Housekeeping background c. Muslim a. Self-Awareness d. Tagalog b. Basic Occupational Safety and Health e. Waray c. Fire Safety Management f. Others( please specify) SUBANEN d. Basic Life Support Highest Educational Attainment: e. Disaster Preparedness Education & a. Alternative Learning System (ALS) graduate f. Communications Skills Enhancement general knowledge b. High School Graduate√√√ g. Others(please specify) _________________________ c. College Level d. College Graduate Learning styles a. Visual - The visual learner takes mental pictures of e. with units in Master’s degree information given, so in order for this kind of learner f. Master Graduate to retain information, oral or written, presentations g. With units in Doctoral Level of new information must contain diagrams and h. Doctoral Graduate drawings, preferably in color. The visual learner can't Sex a. Male concentrate with a lot of activity around him and will b. Female focus better and learn faster in a quiet study environment. Age Your age: 27 b. Kinesthetic - described as the students in the Physical ability a. Disabilities(if any)_____________________ classroom, who have problems sitting still and who b. Existing Health Conditions (Existing illness if often bounce their legs while tapping their fingers on any)__________ the desks. They are often referred to as hyperactive c. None students with concentration issues. d. Anemia e. Asthma c. Auditory- a learner who has the ability to remember f. Diabetes speeches and lectures in detail but has a hard time
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 2 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 Characteristics of learners
with written text. Having to read long texts is
pointless and will not be retained by the auditory learner unless it is read aloud. d. Activist - Learns by having a go e. Reflector - Learns most from activities where they can watch, listen and then review what has happened. f. Theorist - Learns most when ideas are linked to existing theories and concepts. g. Pragmatist - Learns most from learning activities that are directly relevant to their situation. Other needs a. Financially challenged b. Working student c. Solo parent d. Others(please specify) SELF SUPPORTING STUDENT
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 3 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 COMMON COMPETENCIES CAN I…? YES NO 3.1 Identify and explain the functions, general features and capabilities FORM 1.1 SELF-ASSESSMENT CHECK ✓ of both hardware and software 3.2 Prepare and use appropriate hardware and software according to INSTRUCTIONS: This Self-Check Instrument will give the trainer ✓ task requirement necessary data or information which is essential in 3.3 Use appropriate devices and procedures to transfer files/data ✓ planning training sessions. Please check the appropriate box of your answer to the questions below. 3.4 Produce accurate and complete data according to the requirements ✓ 3.5 Maintain computer system ✓ BASIC COMPETENCIES 4. Perform workplace and safety practices CAN I….? YES NO 4.1 Practice workplace safety, security and hygiene systems, processes 1. Participate in workplace communication ✓ and operation 1.1 Obtain and convey workplace information ✓ 4.2 Respond appropriately to faults, problems and emergency ✓ 1.2 Complete relevant work related documents ✓ situations in line with enterprise guidelines 1.3 Participate in workplace meeting and discussion ✓ 4.3 Maintain safe personal presentation standards ✓ 2. Work in team environment 5. Provide effective customer service 2.1 Describe and identify team role and responsibility in a team ✓ 5.1 Apply effective verbal and non-verbal communication skills to ✓ respond to customer need 2.2 Describe work as a team member ✓ ✓ 5.2 Provide prompt and quality service to customer ✓ 3. Practice career professionalism 5.3 Handle queries promptly and correctly in line with enterprise 3.1 Integrate personal objectives with organizational goals ✓ ✓ procedures 3.2 Set and meet work priorities ✓ 5.4 Handle customer complaints, evaluation and recommendations ✓ 3.3 Maintain professional growth and development ✓ 4. Practice occupational health and safety procedures CORE COMPETENCIES 4.1 Evaluate hazard and risk ✓ CAN I…? YES NO 4.2 Control hazards and risk ✓ 1. Provide Housekeeping Services to Guest 4.3 Maintain occupational health and safety awareness ✓ 1.1 Identify and perform different housekeeping services ✓ 1.2 Handling housekeeping requests ✓ COMMON COMPETENCIES 1.3 Advice guests on room and housekeeping equipment ✓ CAN I…? YES NO 2. Prepare Rooms for Incoming Guests 1. Develop and update industry knowledge 2.1 Set-up equipment and trolleys ✓ 1.1 Access apply and share industry information ✓ 2.2 Access rooms for servicing ✓ 1.2 Update continuously relevant industry knowledge ✓ 2.3 Make-up beds ✓ 2. Observe workplace hygiene procedures 2.4 Clean and clear rooms 2.1 Practice personal grooming and hygiene ✓ 2.5 Clean and store trolleys and equipment ✓ 2.2 Practice safe and hygienic handling, storage and disposal of food, 3. Provide Valet Service ✓ beverage and materials 3.1 Identify valet services ✓ 3.Perform computer operations
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 4 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 CORE COMPETENCIES CAN I…? YES NO 3.2 Perform proper coordination to ensure optimum privacy, security and ✓ confidentiality of all guests 3.3 Display professional valet standards ✓ 3.4 Ensure proper handling of guest’s property ✓ 4.Clean public areas, facilities and equipment 4.1 Select and use equipment and materials properly for cleaning premises ✓ 4.2 Comply with occupational; health and safety requirements in preparing dry ✓ and wet cleaning agents and chemicals 4.3 Identify and explain different cleaning operations, chemicals and treatment of ✓ common hazards in the workplace 4.4 Dispose garbage and used chemicals properly ✓ 4.5 Clean wet and dry areas according to enterprise procedures ✓ 4.6 Maintain and store cleaning equipment and chemicals ✓ 5. Launder Linen and Guest Clothes 5.1 Identify types of fabric and laundry equipment ✓ 5.2 Observe safety practices in handling laundry equipment and chemicals ✓ 5.3 Follow correct procedure in laundering process for guest’s laundry items ✓ 5.4 Package and store laundry items ✓ 6. Handle/Deal with Intoxicated Guest
6.1 Determine the level of intoxication ✓
6.2 Apply appropriate procedures ✓ 6.3 Comply with Legislation ✓
Note: In making the Self-Check for your Qualification, all required
competencies should be specified. It is therefore required of a Trainer to be well- versed of the CBC or TR of the program qualification he is teaching.
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 5 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021
Evidences/Proof of Current Competencies Form 1.3 Identifying Training Gaps
Form 1.2: Evidence of Current Competencies acquired related to Job/Occupation From the accomplished Self-Assessment Check (Form 1.1) and the evidences of current competencies (Form 1.2), the Trainer will be able to Current competencies Proof/Evidence Means of validating identify what the training needs of the prospective trainee are. BASIC COMPETENCIES Participate in workplace Form 1.3 Summaries of Current Competencies Versus Required communication Competencies Work in team environment Practice career professionalism Required Units of Practice occupational health and safety Current Training Competency/Learning Outcomes Competencies Gaps/Requirements procedures based on CBC COMMON COMPETENCIES Develop and update Industry BASIC COMPETENCIES knowledge 1. Participate in workplace communication Observe workplace hygiene procedures 1.1 Obtain and convey Obtain and convey Perform computer operations workplace information workplace Perform workplace and safety practices information Provide effective customer service 1.2 Complete relevant work Complete relevant CORE COMPETENCIES related documents work related Provide Housekeeping Services to Guest documents Prepare Rooms for Incoming Guest 1.3 Participate in workplace Participate in workplace Provide Valet Service meeting and discussion meeting and discussion Clean public areas, facilities and 2. Work in team environment equipment 2.1 Describe and identify team Describe and identify Laundry Linen and Guest Clothes role and responsibility in a team team role and Handle/Deal with Intoxicated Guest responsibility in a team 2.2 Describe work as a team Describe work as a member team member 3. Practice career professionalism 3.1 Integrate personal Integrate personal objectives with organizational objectives with goals organizational goals 3.2 Set and meet work Set and meet work priorities priorities
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 6 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 3.3 Maintain professional Maintain professional complete data according to the complete data growth and development growth and requirements according to the development requirements 4. Practice occupational health and safety procedures 4.1 Evaluate hazard and risk Evaluate hazard and 3.5 Maintain computer system Maintain computer risk system 4.2 Control hazards and risk Control hazards and 4. Perform workplace and safety practices risk 4.1 Practice workplace safety, Practice workplace 4.3 Maintain occupational Maintain security and hygiene systems, safety, security and health and safety awareness occupational health processes and operation hygiene systems, and safety awareness processes and COMMON COMPETENCIES operation 1. Develop and update industry knowledge 4.2 Respond appropriately to Respond appropriately faults, problems and emergency to faults, problems and 1.1 Access apply and share Access apply and situations in line with enterprise emergency situations industry information share industry guidelines in line with enterprise information guidelines 1.2 Update continuously Update 4.3 Maintain safe personal Maintain safe personal relevant industry knowledge continuously presentation standards presentation standards relevant industry 5. Provide effective customer service knowledge 5.1 Apply effective verbal and Apply effective verbal 2. Observe workplace hygiene procedures non-verbal communication skills and non-verbal 2.1 Practice personal grooming Practice personal to respond to customer need communication skills and hygiene grooming and hygiene to respond to customer 2.2 Practice safe and hygienic Practice safe and need handling, storage and disposal hygienic handling, 5.2 Provide prompt and quality Provide prompt and of food, beverage and materials storage and disposal of service to customer quality service to food, beverage and customer materials 5.3 Handle queries promptly and Handle queries 3.Perform computer operations correctly in line with enterprise promptly and correctly 3.1 Identify and explain the Identify and explain procedures in line with enterprise functions, general features and the functions, general procedures capabilities of both hardware and features and 5.4 Handle customer complaints, Handle customer software capabilities of both evaluation and recommendations complaints, evaluation hardware and software and recommendations 3.2 Prepare and use appropriate Prepare and use CORE COMPETENCIES hardware and software according appropriate hardware to task requirement and software according 1.Provide Housekeeping Services to Guest to task requirement 1.1 Identify and perform different Identify and perform 3.3 Use appropriate devices and Use appropriate housekeeping services different housekeeping procedures to transfer files/data devices and services procedures to transfer files/data 3.4 Produce accurate and Produce accurate and
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 7 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 1.2 Handling housekeeping Handling 4.3 Identify and explain different Identify and explain requests housekeeping requests cleaning operations, chemicals different cleaning 1.3 Advice guests on room and Advice guests on room and treatment of common operations, housekeeping equipment and housekeeping hazards in the workplace chemicals and equipment treatment of 2. Prepare Rooms for Incoming Guests common hazards in 2.1 Set-up equipment and trolleys Set-up equipment the workplace and trolleys 4.4 Dispose garbage and used Dispose garbage 2.2 Access rooms for servicing Access rooms for chemicals properly and used chemicals servicing properly 2.3 Make-up beds Make-up beds 4.5 Clean wet and dry areas Clean wet and dry 2.4 Clean and clear rooms Clean and clear according to enterprise areas according to procedures enterprise rooms procedures 2.5 Clean and store trolleys and Clean and store 4.6 Maintain and store cleaning Maintain and store equipment trolleys and equipment and chemicals cleaning equipment equipment and chemicals 3. Provide Valet Service 5. Launder Linen and Guest Clothes 3.1 Identify valet services Identify valet 5.1 Identify types of fabric and Identify types of services laundry equipment fabric and laundry 3.2 Perform proper coordination Perform proper equipment to ensure optimum privacy, coordination to 5.2 Observe safety practices in Observe safety security and confidentiality of ensure optimum handling laundry equipment and practices in handling all guests privacy, security chemicals laundry equipment and confidentiality and chemicals of all guests 5.3 Follow correct procedure in Follow correct laundering process for guest’s procedure in 3.3 Display professional valet Display laundry items laundering process standards professional valet for guest’s laundry standards items 3.4 Ensure proper handling of Ensure proper 5.4 Package and store laundry items Package and store guest’s property handling of guest’s laundry items property 6. Handle/Deal with Intoxicated Guest 4.Clean public areas, facilities and equipment 6.1 Determine the level of Determine the level 4.1 Select and use equipment Select and use intoxication of intoxication and materials properly for cleaning equipment and 6.2 Apply appropriate procedures Apply appropriate premises materials properly for procedures cleaning premises 6.3 Comply with Legislation Comply with 4.2 Comply with occupational; health Comply with Legislation and safety requirements in occupational; health preparing dry and wet cleaning and safety agents and chemicals requirements in preparing dry and wet cleaning agents and chemicals
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 8 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 Identify and explain the functions, general Name of Trainee: ASANON, IVY G. Batch 03 Date: 6/3/2021 features and capabilities of both hardware and software Form No. 1.4 Training Needs Prepare and use appropriate hardware and software according to task requirement 3. Performing computer Using Form No.1.4, convert the Training Gaps into a Training Needs/ Use appropriate devices and procedures to operations Requirements. Refer to the CBC in identifying the Module Title or Unit of transfer files/data Competency of the training needs identified. Produce accurate and complete data according to the requirements Training Needs Module Title/Module of (Learning Outcomes) Instruction Maintain Computer system BASIC COMPETENCIES Practice workplace safety Obtain and convey workplace information Respond appropriately to faults, problems 1. Participating in and emergency situations in line with 4. Performing workplace Complete relevant work related documents workplace enterprise guidelines and safety practices Participate in workplace meeting and communication Maintain safe personal presentation discussion Describe and identify team role and standards responsibility in a team 2. Working in Team Apply effective verbal and non-verbal Describe work as a team member Environment communication skills to respond to 5. Providing effective Integrate personal objectives with customer need customer service organizational goals Provide prompt and quality service to 3. Practicing Career customer Set and meet work priorities Handle queries promptly and correctly in professionalism Maintain professional growth and line with enterprise procedures development Handle customer complaints, evaluation Evaluate hazard and risk and recommendations Control hazards and risk 4. Practicing Occupational Health and Safety Maintain Occupational health and safety CORE COMPETENCIES procedures awareness Identify and perform different housekeeping services COMMON COMPETENCIES 1. Providing Handling housekeeping requests housekeeping Access apply and share industry information services to 1. Developing and Advice guests on room and housekeeping equipment guest Update continuously relevant industry updating industry knowledge knowledge Set-up equipment and trolleys Practice personal grooming and hygiene Access rooms for servicing 2. Preparing rooms Practice safe and hygienic handling, storage 2. Observing workplace for incoming guests and disposal of food, beverage and materials hygiene procedures Make-up beds
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 9 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01 Clean and clear rooms Determine the level of intoxication 6.Handling/Dealing Apply appropriate procedures with Intoxicated Clean and store trolleys and equipment Guest Comply with legislation
Identify valet services
Perform proper coordination to ensure optimum
privacy, security and confidentiality of all guests 3. Providing Valet Display professional valet standards Service
Ensure proper handling of guest’s property
Select and use equipment and materials properly for
cleaning premises
Comply with occupational; health and safety requirements
in preparing dry and wet cleaning agents and chemicals
Identify and explain different cleaning operations,
chemicals and treatment of common hazards in the 4. Clean public workplace areas, facilities and Dispose garbage and used chemicals properly equipment
Clean wet and dry areas according to enterprise
procedures
Maintain and store cleaning equipment and chemicals
Identify types of fabric and laundry equipment
Observe safety practices in handling laundry equipment
and chemicals 5. Laundering linen Follow correct procedure in laundering process for guest’s and guest clothes laundry items
Package and store laundry items
Date Developed: July 2010 Document No. RTCVII-HOUSEKEEPING NCII-2016
Date Revised: July 2016 Issued by: HOUSEKEEPING NC II TESDA- Regional Training Center VII Developed by: Page 10 of 11 TESDA – RTC VII LEOVIGILDA L. BITHAY, DPA, NTTC Revision # 01