BSBDIV501 Manage diversity in the workplace Student Assessment Task

Assessment Details
Qualification Code/Title ☐Diploma of Leadership and Management ☐Advanced Diploma Of Hospitality
Assessment Type Assessment – 2 Time allowed 2 Week
Due Date Location SCCM Term / Year T-

Unit of Competency
National Code/Title BSBDIV501 Manage Diversity In The Workplace
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing must be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must
be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices noted above.

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 BSBDIV501 Manage diversity in the workplace Student Assessment Task

Assessment Task 1: Develop a training manual

Task summary
This assessment task requires you, in the role of the Recruitment Manager of Aus Hospitality, to develop
a Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for review.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Access to the Aus Hospitality Set for Skilling Program documents
 Dispute Resolution Policy and Procedures

Timing
Your assessor will advise you of the due date of these submissions.

Submit
Email with:
 Completed Staff Set for Skilling Training Manual

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

Re-submission Opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.

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 BSBDIV501 Manage diversity in the workplace Student Assessment Task

Assessment Task 2 Instructions

Carefully read the following:

It’s time to implement strategies decided on for rolling out the program to staff members. As noted in
the case study, there have been prior difficulties with some staff members and the CEO is wanting to
ensure that prior difficulties and situations are addressed in the training to enable all staff to better
manage any conflict in the future.

The CEO has requested that a Set for Skilling Staff Training Manual is developed and then a
training session be developed and delivered based on the manual.

Complete the following activities:

1. Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word
document).

The training manual should be designed to assist you, the Recruitment Manager and your
team, roll out the Set for Skilling Program, program initiatives, diversity policy and associated
procedures and be designed using language appropriate to the staff of Aus Hospitality.

The Training manual should address the training needs you have identified will be required for
the staff of Aus Hospitality to successfully embrace the Set for Skilling Program and will be
used as a training tool document to help you train your staff (recruitment officers) on the Set
for Skilling Program, who will in turn train others within the company and new employees
during induction.

The staff training manual must include:

 An introduction to the Set for Skilling Program including the program objectives
and initiatives.

 The benefits of the Set for Skilling Program, in the workplace in relation to work
performance, skill level and the delivery of the business’s services to customers.
(specifically outlining the benefits of working effectively with difference).

 A summary of the training needs identified and how the Set for Skilling Program
provides solutions to these. You are to identify these by reviewing the CEO’s background
information in the Set for Skilling Program Document

 A process for employees to follow to help them become aware of and let go of
any negative beliefs, bias or judgements they may hold toward people who are different
from them. (This could be in the form of a training activity, such as questionnaire or
reflection activity that could be implemented in the training).

 An overview of Aus Hospitality’s diversity policy and the dispute resolution

procedures so employees are aware of the aims of the organisation in relation to diversity
and the location of and the procedures to be followed if they encounter conflict in the
workplace.
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 BSBDIV501 Manage diversity in the workplace Student Assessment Task

Complete the report using the template provided in your resources folder and make
sure you complete all sections.

Notes
 ‘Set for Skilling’ Staff Training Manual

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

1. Email your training manual to the CEO (assessor) for review as an attachment.
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarize the contents of the attachment and seek their feedback and
approval to move ahead with the delivery session.

To: CEO
From: Recruitment manager
Subject: ‘Set for Skilling’ Staff Training Manual

May 16,2021

Aus Hospitality
Hospitality business
Sydney

Dear CEO,

Greetings!

I am writing to you to seek your feedback and approval to move ahead with the delivery session. Herewith;
‘Set for Skilling’ Staff Training Manual – Attachment

Summary:
- An introduction to the Set for Skilling Program including the program objectives an initiative.
- The benefits of the Set for Skilling Program, in the workplace in relation to work performance, skill
level and the delivery of the business’s services to customers. (Specifically outlining the benefits of
working effectively with difference).
- Training needs identified and how the Set for Skilling Program provides solutions to these. You are to
identify these by reviewing the CEO’s background information in the Set for Skilling Program
Document
- A process for employees to follow to help them become aware of and let go of any negative beliefs,
bias or judgements they may hold toward people who are different from them. (This could be in the
form of a training activity, such as questionnaire or reflection activity that could be implemented in the
training).
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 BSBDIV501 Manage diversity in the workplace Student Assessment Task

- An overview of Aus Hospitality’s diversity policy and the dispute resolution procedures so employees
are aware of the aims of the organization in relation to diversity and the location of and the
procedures to be followed if they encounter conflict in the workplace.

Thank you.

Kind Regards,
Nainika Peter
Recruitment manager

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 BSBDIV501 Manage diversity in the workplace Student Assessment Task

Assessment task 2 Checklist

Student’s name:

Did the student submit a Set for Skilling Training Completed

Manual for the position of Recruitment Officer that Successfully? Comments
includes: Yes No
An introduction to the Set for Skilling including: ☐ ☐
– Program initiatives:
– Program Objectives:
The benefits of the Set for Skilling Program, in the ☐ ☐
workplace in relation to work performance, skill level
and the delivery of the businesses services to
customers is detailed?
A summary of the training needs provided as part of ☐ ☐
the Set for Skilling Program and how the program
provides solutions to these is outlined?
A process for employees to follow to help them ☐ ☐
become aware of and let go of any negative beliefs,
bias or judgements they may hold toward people who
are different from them is included?
An overview of both the Diversity policy and the ☐ ☐
Dispute Resolution Policy including location and
procedures if they face conflict?
The program training manual is designed for the ☐ ☐
purpose of meeting all of the above objectives using
language appropriate to the Staff of Aus Hospitality?

Task Outcome: Satisfactory ¨ Not Satisfactory ¨

Assessor signature

Assessor name

Date

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