Job Description – Ensure Alignment to Selected Title

*ensure alignment to selected job title

 Candidate should have 3-5 years of strong product support experience or the equivalent in work experience.

 Strong Knowledge of IIS/ASP.NET and Azure App Services along with the hands-on knowledge of logs analysis.

 Good understanding of Linux platform is necessary.

 Candidates must have strong customer service, accurate and logical problem solving, sound troubleshooting and
communication skills, and the ability to work in a team environment.

o Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own
research and by involving other teams as needed.
o Consult and collaborate with your immediate peers or colleagues around the world and with
management and engineering to resolve service issues.
o Act internally as a customer advocate.
o Empower customers to find information, self-solve when they decide to, and learn more about
Microsoft products, services, and support.
o Advise customers on how to gain additional value from their Microsoft products.
o Document your technical work and research to help your colleagues, improve the product, and improve
the support experience.
o Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and
managing customer expectations