Daniel L Thurmond

2028 Trailing Pines Way, Fleming Island, FL 32003  (904) 775-9129  daniellthurmond@gmail.com

M MOTIVATED, HARD-WORKING AND TECHNICALLY SKILLED INDIVIDUAL. Technical Support Specialists

provide technical support to those experiencing technical, hardware, and software problems.
Example for this position indicate skills like assisting and providing resolutions for issues customers
may experience with devices, troubleshooting devices, and providing efficient communication skills.
Energetic Senior Management professional versed in business management, finance and sales and strong warehouse
background. Organized and diligent with a strong background in sales, planning, budgeting and staffing. As a Sale
Team Manager focused on cutting company costs and boosting company revenue through innovative management
techniques. Outgoing and detailed-oriented professional who handles multiple responsibilities simultaneously while
providing exceptional customer services! Backed by proven results, solid experience, and multi-managerial office
proficiencies and Microsoft Office Suite efficient.

KEY SKILLS

 Retail inventory management,  Outstanding communication skills,

 Sales professional,  Reliable,
 Store opening and closing procedures,  Team-oriented,
 Heat treat engineering,  Time management,
 Forklift and Cherry Picker Training,  Exceptional leader,
 Microsoft Office proficient,  Employee scheduling,
 Store operations,  Commission sales,
 Recruiting and interviewing,  Team building,
 Outstanding Exceptional leadership,  Conflict resolution,
 Exceptional time management skills,  Performance tracking and evaluations,
 Risk management,  Decisive leader,
 Strong public speaker,  Organizational designer & Leadership
mentoring.
PROFESSIONAL EXPERIENCE

CONCENTRIX, JACKSONVILLE, FL
Technical Support Tier 1 Advisor, CURRERNT
 Assist users of the client’s products and services by answering questions and using critical thinking to
solve problems involving client’s technological issues. Tier 1 advisor skills include macOS, iOS,
iPadOS, Word, Excel, 365 office, Windows 7 thru 10, PC, Printers and Scanners. Diagnostics,
identifiers, screen sharing to help isolates and analyzes problems including running database queries and
tracking metrics. Monitors and reports system security, performance and events utilizing system
monitoring tools. Provide technical support via phone, chat or email

AMAZON INC (WAREHOUSE), JACKSONVILLE, FL

Fulfillment Associate, 10/18 to 07/2020
 Efficiently and effectively receiving & storing goods inwards following Amazon's internal processes and
procedures and using radio frequency scanners. Pick our customer orders ensuring a high level of quality
and productivity; Accurately pack and ship our customer orders to ensure we meet customers' high
expectations. Accurately pick products to ensure we meet customers’ high expectations, potentially on a
multi-level mezzanine. Accurately read instructions from a scanner. Relocate products using forklifts,
cherry picker, pump truck and power pallet truck. Consistently achieve Minimum Acceptable
 Performance Standard (MAPS) set for your department. Adhere to strict safety, quality and production
standards

MERITAGE INC; (WENDY’S), JACKSONVILLE, FL

Assistant General Manager, 04/19 to 10/19

 Train new and old employees on cashier, cook, prep station, pull window, maintenance. Coaching
individual staff into work areas and consistently trying to improve staff’s development. Preparing daily
task functions throughout all shift cycles. Daily operational tasks: deposits, count register draws,
banking, deposit slips, inventory, safe counts, exchanging transactions, refunds, online functions.
Microsoft online preparations and instructional training videos on health codes, food, and preparations
on setting up a store for managers.

ENTREPRENUERSHIP VENTURES – Jacksonville, FL

Independent Contractor & Lead Recruiter, 06/16 to 10/19

 My business is the processing of establishing a mutually beneficial relationship with other business
people and potential clients and/or customers. Landed new customer accounts through a consistent
combination of persistence, dedicated cold calling and exceptional service. Demonstrated products in an
effort to show potential buyers benefits and advantages and encourage purchases. Determined prospects'
needs and crafted appropriate responses along with information on suitable products and services.

SUNCOM MOBILE (CRICKET WIRELESS) – Jacksonville, FL

Retail Sales Manager, 12/17 to 10/18

 Responsible for the organization and coordination of office operations, procedures and resources. I
implemented ongoing staff development to help employees achieve better growth potential. Recruited,
interviewed and hired talented people who would bring experience and key selling capabilities to the
company. Greeted guests promptly with a positive attitude and asked open-ended questions to better
understand their shopping needs. Overseen daily staffing needs and handled scheduling for all
employees of the store. Provided in-depth information on product features so customers had the
opportunity to make educated decisions. Led sales calls with team members to establish sales and
customer retention goals.

BORG WARNER – Ithaca, NY

Certified Heat Treat Engineering Operator, 07/10 to 05/16

 Perform a wide range of assignments to support activities for the department and/or managers and
supervisors to facilitate the efficient operation of the organization. Collaborated with engineers, heat
treat tech, and project managers regarding parameters for client projects. Calculate and measure steel
pins and links. Interfaced with computerized equipment to operate furnaces (i.e. Honeywell). Trained /
exercised the uses of scientific powders to engineer steel pins in N2 furnaces. Forklift training and
recertification every 2 years on jobsite. Facility Trainer for companywide regulation trainings.

EDUCATION
ITHACA COLLEGE – New York, NY Bachelor of Arts in History – 09/1997

UNIVERSITY OFROCKIES – Colorado Springs, CO

Master of Sciences in Non-profit management/organization, Psychology and grant writing/proposals – 03/2010