Information and Entertainment System -

415-00-1 General Information 415-00-1

.

SECTION 415-00 Information and Entertainment

System - General Information
VEHICLE APPLICATION:2007.50 Transit
CONTENTS PAGE

DIAGNOSIS AND TESTING

Audio System...................................................................................................................... 415-00-2
Inspection and Verification.................................................................................................. 415-00-2
Self-Diagnostic Mode......................................................................................................... 415-00-2
Diagnostic Trouble Code (DTC) Index Chart...................................................................... 415-00-3
Symptom Chart................................................................................................................... 415-00-4
Pinpoint Tests..................................................................................................................... 415-00-5

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DIAGNOSIS AND TESTING

Audio System
Refer to Wiring Diagrams Section 415-00,for
Self-Diagnostic Mode - 2 Channel System
schematic and connector information.
Message Displayed Description
General Equipment
Worldwide Diagnostic System (WDS) 2 CH COUNT XX Number of speaker
channels.
2 CH RF LOW Right front speaker and
Inspection and Verification circuit low frequency
test.
1. Verify the customer concern.
2. Visually inspect for obvious signs of mechanical 2 CH RF HIGH Right front speaker and
or electrical damage. circuit high frequency
test.
Visual Inspection Chart
2 CH LF LOW Left front speaker and
Mechanical Electrical circuit low frequency
– Audio unit – Fuse(s) test.

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– Antenna – Wiring harness 2 CH LF HIGH Left front speaker and
– Foreign objects – Electrical circuit high frequency
contacting speaker connector(s) test.
– Trim poorly – Audio unit XX.X (frequency) Audio unit searching for
fitted/resonance – Audio control switch SEEKING an active FM frequency
– Audio control switch (if equipped) radio station.
(if equipped) – Central junction box XXXXXXXX (name of Active FM frequency
(CJB) radio station) radio station found
(audible for 2 seconds)
3. If an obvious cause for an observed or reported
concern is found, correct the cause (if possible) Self-Diagnostic Mode - 4 Channel System
before proceeding to the next step. Message Displayed Description
4. If the cause is not visually evident, verify the
4 CH COUNT XX Number of speaker
symptom and refer to the Self-Diagnostic Mode.
channels.
4 CH RF LOW Right front speaker and
Self-Diagnostic Mode circuit low frequency
test.
NOTE:The audio unit must be in radio mode before
entering the Self-Diagnostic Mode. 4 CH RF HIGH Right front speaker and
circuit high frequency
1. To enter the audio unit Self-Diagnostic Mode,
test.
turn the ignition switch to position II and switch
the audio unit ON. 4 CH LF LOW Left front speaker and
2. Press and hold the preset buttons 3 and 5 for circuit low frequency
2 seconds, the audio unit will enter the test.
Self-Diagnostic Mode. 4 CH LF HIGH Left front speaker and
3. Release the preset buttons 3 and 6, the audio circuit high frequency
unit will cycle through the tests in the sequence test.
shown in the Self-Diagnostic Mode tables. The
duration of each test is 2 seconds. 4 CH RR LOW Right rear speaker and
circuit low frequency
4. To exit the Self-Diagnostic Mode, switch the
test.
audio unit OFF.

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DIAGNOSIS AND TESTING

Message Displayed Description Message Displayed Description

4 CH RR HIGH Right rear speaker and XX.X (frequency) Audio unit searching for
circuit high frequency SEEKING an active FM frequency
test. radio station.
4 CH LR LOW Left rear speaker and XXXXXXXX (name of Active FM frequency
circuit low frequency radio station) radio station found
test. (audible for 2 seconds).
4 CH LR HIGH Left rear speaker and 5. If the cause is not evident after the
circuit high frequency Self-Diagnostic Mode, connect the WDS to the
test. data link connector (DLC).
6. Retrieve the Diagnostic Trouble Codes (DTC)s
and refer to the DTC Index Chart.

Diagnostic Trouble Code (DTC) Index Chart

DTC Description/Condition Possible Source Action

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U3003 Battery voltage low Charging system REFER to:Charging
System (414-00,
Diagnosis and Testing).
P1628 Ignition state and CAN REFER to:Communica-
Controller area network tions Network (418-00
(CAN) messages do not Module Communica-
match tions Network,
Diagnosis and Testing).
U3000 Audio unit failure Audio unit INSTALL a new audio
unit.
REFER to:Audio Unit
(415-01 Information
and Entertainment
System, Removal and
Installation).
B1A01 General failure with Speakers or speaker GO to Pinpoint Test C.
speakers or speaker circuits
circuits
U2100 Initial configuration not Audio unit configuration GO to Pinpoint Test F.
compete

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DIAGNOSIS AND TESTING

DTC Description/Condition Possible Source Action

U0155 Lost communication with CAN REFER to:Communica-
instrument cluster tions Network (418-00
Module Communica-
tions Network,
Diagnosis and Testing).
U0238 Lost communication with CAN REFER to:Communica-
digital audio control tions Network (418-00
module Module Communica-
tions Network,
Diagnosis and Testing).
U0140 Lost communication with CAN REFER to:Communica-
body control module tions Network (418-00
Module Communica-
tions Network,
Diagnosis and Testing).
B10BC Audio control switch Audio unit control switch GO to Pinpoint Test E.

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voltage out of range or circuits

1. If the cause is still evident, refer to the Symptom

Chart.

Symptom Chart
Symptom Possible Sources Action
• The audio unit is inoper- • Circuit. • GO to Pinpoint Test A.
ative/does not operate correctly • Audio unit.
• The display is blank - radio and • Audio unit. • INSTALL a new audio unit.
CD player operate REFER to:Audio Unit (415-01
Information and Entertain-
ment System, Removal and
Installation).
TEST the system for normal
operation.
• Poor reception • Antenna. • GO to Pinpoint Test B.
• Antenna cable.
• Audio unit.
• Poor quality/distorted sound • Speaker(s). • GO to Pinpoint Test C.
from one or more speakers (not • Circuit.
all speakers) • Audio unit.
• No sound from all speakers • Audio unit. • INSTALL a new audio unit.
REFER to:Audio Unit (415-01
Information and Entertain-
ment System, Removal and
Installation).
TEST the system for normal
operation.

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DIAGNOSIS AND TESTING
Symptom Possible Sources Action
• No sound from one or more of • Speaker(s). • GO to Pinpoint Test D.
the speakers (not all speakers) • Circuit.
• Audio unit.
• The audio control switch is • Circuit. • GO to Pinpoint Test E.
inoperative/does not operate • Audio control switch.
correctly. • Audio unit.
• The audio unit illumination is • Fuse(s). • REFER to:Instrument Cluster
inoperative • Circuit(s). and Panel Illumination (413-
• Audio unit. 00 Instrument Cluster and
• Central junction box (CJB). Panel Illumination, Diagnosis
and Testing).
• The audio unit clock is not • Audio unit connector. • REFER to:Instrument Cluster
displayed • Audio unit. (413-01 Instrument Cluster,
• Instrument cluster. Diagnosis and Testing).

Pinpoint Tests

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NOTE:Use a digital multimeter for all electrical
measurements.
PINPOINT TEST A : THE AUDIO UNIT IS INOPERATIVE/DOES NOT OPERATE CORRECTLY
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
A1: CHECK FOR POWER TO THE AUDIO UNIT
1 Disconnect Audio Unit CME03B.
2 Ignition switch in position I.
3 Measure the voltage between the audio unit
V CME03B pin 15, circuit SBP73C (RD), harness
side and ground, and between the audio unit
CME03B pin 16, circuit SBP82J (RD/BK),
harness side and ground.
• Are the voltages greater than 10 volts?
→ Yes
GO to A2.
→ No
E42130 REPAIR circuit SBP73C (RD) or circuit
SBP82J (RD/BK). TEST the system for normal
operation.
A2: CHECK THE AUDIO UNIT GROUND CIRCUITS FOR GROUND
1 Ignition switch in position 0.

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DIAGNOSIS AND TESTING
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
2 Measure the resistance between the audio unit
CME03B pin 11, circuit GD114J (BK/OG),
harness side and ground, and between the
audio unit CME03B pin 12, circuit GD114H
(BK/OG), harness side and ground.
• Are the resistances less than 1 ohm?
→ Yes
INSTALL a new audio unit.
REFER to:Audio Unit (415-01 Information and
E42131 Entertainment System, Removal and
Installation).
TEST the system for normal operation.
→ No
REPAIR circuit GD114J (BK/OG) or circuit
GD114H (BK/OG). TEST the system for

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normal operation.

PINPOINT TEST B : POOR RECEPTION

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
B1: CHECK THE ANTENNA CABLE SHIELD
1 Ignition switch in position 0.
2 Disconnect the antenna cable from the audio
unit.
3 Measure the resistance between the antenna
cable ground connector (shield), and ground.
• Is the resistance less than 1 ohm?
→ Yes
GO to B2.
→ No
CLEAN and TIGHTEN the antenna base
connection to the body. If the concern persists,
INSTALL a new antenna cable. TEST the
TIW3801009 system for normal operation.

B2: CHECK THE ANTENNA CENTER CONDUCTOR FOR OPEN CIRCUIT

1 Remove the antenna mast.

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DIAGNOSIS AND TESTING
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
2 Measure the resistance of the center conductor
between the ends of the antenna cable.
• Is the resistance less than 1 ohm?
→ Yes
GO to B3.
→ No
INSTALL a new antenna cable. TEST the
system for normal operation.

TIW3801010

B3: CHECK ANTENNA CABLE FOR SHORT

1 Measure the resistance between the antenna
center conductor and the antenna ground

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(shield).
• Is the resistance greater than 10,000 ohms
(open circuit)?
→ Yes
CLEAN and TIGHTEN the ground connections
at the base of the antenna and battery
negative cable to the body. If concern the
persists, INSTALL a new audio unit.
V3801158
REFER to:Audio Unit (415-01 Information and
Entertainment System, Removal and
Installation).
TEST the system for normal operation.
→ No
INSTALL a new antenna cable. TEST the
system for normal operation. If the concern
persists, INSTALL a new audio unit.
REFER to:Audio Unit (415-01 Information and
Entertainment System, Removal and
Installation).

PINPOINT TEST C : POOR QUALITY/DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT
ALL SPEAKERS)
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
C1: CHECK THE SPEAKER RESISTANCE
1 Disconnect Affected Speaker.

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DIAGNOSIS AND TESTING
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
2 Measure the resistance between the affected
speaker pin 1 and pin 2, component side.
• Is the resistance approximately 4.0 ohms?
→ Yes
GO to C2.
→ No
INSTALL a new speaker. TEST the system
for normal operation.

E72091

C2: CHECK SPEAKER INPUT FOR SHORT TO GROUND

1 Disconnect Audio Unit CME03A.

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2 Measure the resistance between the affected
speaker connector pin 1, harness side and
ground.
• Is the resistance greater than 10,000 ohms
(open circuit)?
→ Yes
GO to C3.
→ No
REPAIR speaker input circuit. TEST the
E72096 system for normal operation.

C3: CHECK SPEAKER RETURN FOR SHORT TO GROUND

1 Measure the resistance between the affected
speaker connector pin 2, harness side and
ground.
• Is the resistance greater than 10,000 ohms
(open circuit)?
→ Yes
INSTALL a new speaker. TEST the system
for normal operation. If the concern persists,
INSTALL a new audio unit.
E72093 REFER to:Audio Unit (415-01 Information and
Entertainment System, Removal and
Installation).
→ No
REPAIR speaker return circuit. TEST the
system for normal operation.

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DIAGNOSIS AND TESTING
PINPOINT TEST D : NO SOUND FROM ONE OR MORE OF THE SPEAKERS (NOT ALL SPEAKERS)
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
D1: CHECK THE SPEAKER RESISTANCE
1 Disconnect Inoperative Speaker.
2 Measure the resistance between the inoperative
speaker pin 1 and pin 2, component side.
• Is the resistance approximately 4.0 ohms?
→ Yes
GO to D2.
→ No
INSTALL a new speaker(s). TEST the system
for normal operation.

E72091

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D2: CHECK THE INOPERATIVE SPEAKER(S) CONNECTOR PIN 1 CIRCUIT
1 Disconnect Audio Unit CME03A.
2 Measure the resistance between the following
audio unit CME03A pins, harness side and the
inoperative speaker(s) connector pin 1, harness
side:
– (Left front speaker) CME07 pin 1, circuit
VME07C (GN/BK) to CME03A pin 3, circuit
VME07H (GN/BK).
– (Left rear speaker) CME09 pin 1, circuit
VME09F (BN/GN) to CME03A pin 4, circuit
VME09E (BN/GN).
– (Right front speaker) CME10 pin 1, circuit
E72094 VME10C (VT/BK) to CME03A pin 2, circuit
VME10J (VT/BK).
– (Right rear speaker) CME12 pin 1, circuit
VME12D (BN/WH) to CME03A pin 1, circuit
VME12H (BN/WH).
• Is the resistance less than 1 ohm?
→ Yes
GO to D3.
→ No
REPAIR the circuit in question. TEST the
system for normal operation.

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DIAGNOSIS AND TESTING
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
D3: CHECK THE INOPERATIVE SPEAKER(S) CONNECTOR PIN 2 CIRCUIT
1 Measure the resistance between the following
audio unit CME03A pins, harness side and the
inoperative speaker(s) connector pin 2, harness
side:
– (Left front speaker) CME07 pin 2, circuit
RME07A (WH/BN) to CME03A pin 7, circuit
RME07D (WH/BN).
– (Left rear speaker) CME09 pin 2, circuit
REM09F (BN/YE) to CME03A pin 8, circuit
RME09E (BN/YE)
– (Right front speaker) CME10 pin 2, circuit
E72095 RME10C (WH/OG) to CME03A pin 6, circuit
RME10E (WH/OG).
– (Right rear speaker) CME12 pin 2, circuit
RME12D (BN/BU) to CME03A pin 5, circuit
RME12E (BN/BU).

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• Is the resistance less than 1 ohm?
→ Yes
GO to D4.
→ No
REPAIR the circuit in question. TEST the
system for normal operation.
D4: CHECK THE INOPERATIVE SPEAKER(S) CIRCUIT FOR SHORT TO GROUND
1 Measure the resistance between the following
inoperative speaker(s) connector pin 1, harness
side and ground:
– (Left front speaker) CME07 pin 1, circuit
VME07A (WH), to ground.
– (Left rear speaker) CME09 pin 1, circuit
VME09F (BN/GN), to ground.
– (Right front speaker) CME10 pin 1, circuit
VME10C (WH/VT), to ground.
– (Right rear speaker) CME12 pin 1, circuit
VME12D (BN/WH), to ground.
E72096
• Is the resistance greater than 10,000 ohms
(open circuit)?
→ Yes
INSTALL a new speaker. TEST the system
for normal operation.
→ No
REPAIR the circuit in question. TEST the
system for normal operation.

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DIAGNOSIS AND TESTING
PINPOINT TEST E : THE AUDIO CONTROL SWITCH IS INOPERATIVE/DOES NOT OPERATE
CORRECTLY
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
E1: CHECK THE AUDIO UNIT OPERATES CORRECTLY USING THE AUDIO UNIT CONTROLS
1 Operate the audio unit using the audio unit
controls.
• Does the audio unit operate correctly using the
audio unit controls?
→ Yes
If the auxiliary audio control switch is inoper-
ative, GO to E2.
→ No
INSTALL a new audio unit.
REFER to:Audio Unit (415-01 Information and
Entertainment System, Removal and
Installation).

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TEST the system for normal operation.
E2: CHECK THE CIRCUIT VME14A (GY/YE) FOR OPEN
1 Disconnect Audio Unit CME03C.
2 Disconnect Audio Control Switch CME14.
3 Measure the resistance between the audio unit
CME03C pin 6, circuit VME14A (GY/YE)
harness side and the audio control switch
CME14 pin 1, circuit VME14B (GY/YE) harness
side.
• Is the resistance less than 1 ohm?
→ Yes
GO to E3.
→ No
E42139 REPAIR the circuit. TEST the system for
normal operation.

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DIAGNOSIS AND TESTING
TEST CONDITIONS DETAILS/RESULTS/ACTIONS
E3: CHECK CIRCUIT RME24A (BU/WH) FOR OPEN
1 Measure the resistance between the audio unit
CME14 pin 8, circuit RME24A (BU/WH) harness
side and the auxiliary audio control switch
CME14 pin 2, circuit RME24B (BU/WH) harness
side.
• Is the resistance less than 1 ohm?
→ Yes
INSTALL a new auxiliary audio control switch.
TEST the system for normal operation. If the
concern persists, INSTALL a new audio unit.
E42140
REFER to:Audio Unit (415-01 Information and
Entertainment System, Removal and
Installation).
→ No

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REPAIR the circuit. TEST the system for
normal operation.

PINPOINT TEST F : AUDIO UNIT CONFIGURATION INCOMPLETE

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
F1: CONFIGURE THE AUDIO UNIT TO THE VEHICLE
1 Ignition switch in position III.
2 WAIT for 10 seconds. During this time the audio
unit will receive the central configuration data.
3 Ignition switch in position 0.
4 WAIT for 10 seconds.
5 Ignition switch in position III.
6 Using the WDS, CHECK the audio unit for DTC
U2100.
• Is DTC U2100 present?
→ Yes
REPEAT the audio unit configuration
procedure. If the concern persists,
REFER to:Communications Network (418-00
Module Communications Network, Diagnosis
and Testing).
→ No
TEST the system for normal operation.

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