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Sky Pearl Club Membership Guide
Sky Pearl Club Membership Guide
The Sky Pearl Club is the frequent flyer program of China Southern Airlines.
From the moment you join The Sky Pearl Club, you will experience a whole new world of exciting new travel opportunities with China Southern!
Whether you’re traveling for business or pleasure, you’ll be earning mileage toward your award goals every time you fly.
We trust this Guide will soon help you reach your award flight to your dream destinations.
z Banks
and others
C D
Getting Acquainted with Sky Pearl Rules
Enjoying Sky Pearl Elite Benefits
z Definition
z Membership tiers
z Membership Qualification and Mileage Account
z Elite Qualification
z Mileage Accrual
z Elite Benefits
z Mileage Redemption
z Others
A
Earning Sky Pearl Mileage
As the newest member of the worldwide SkyTeam alliance, whether it’s in the air or on the ground, The Sky Pearl Club gives you more opportunities than ever
before to earn Award travel.
When flying with China Southern or one of our many airline partners, you can earn FFP mileage. But, that’s not the only way! Hotels stays, car rentals, credit card
services, telecommunication services or dining with our business-to-business partners can also help you earn mileage.
Airlines
z Upon making your reservation and ticket booking, please provide your Sky Pearl Club membership number and make sure that the name
on the ticket is the same as that of your mileage account.
z At the airport check-in counter, please present your Sky Pearl Club membership card or offer your membership number.
z For mileage retro claims, please contact The Sky Pearl Club with the original Boarding Pass(es) and copies of ticket (or E-ticket Travel
Verification).
z One qualified travel with China Southern or other partner airlines can only credit mileage once into one FFP account.
Elite Qualification
Base Flight
SkyTeam Class Booking Elite Elite
Applicable time Mileage
Airline Partners
Of Service Class (Code) Qualifying Mileage Qualifying
credit rate
credit rate Segments
Premium First
A 300% 300% 3
Class
Y, T, K, H, M 100% 100% 1
Economy Class
G, S, L, Q, U, E, V, B 40% 40% 0
Business Class C, J, D 130% 130% 2
Travel before1st Feb
Y, S, B, M, H, K, V, T,
2013 Economy Class 100% 100% 1
Q, W, L, U, G, N
Business Class J, C, D 130% 130% 2
Other Partner Airlines Class of Booking Class Base Flight Elite Qualification
Service (Code) Mileage Elite Qualifying Elite Qualifying
credit rate Mileage credit rate Segments
Sichuan Airlines First Class F 150% 150% 0
Economy Class Y 100% 100% 0
T, K 70% 70% 0
H, M, G, S, L, Q, U, E, B 40% 40% 0
1. Base Flight Mileage is calculated as Statute Mileage (IATA standard city-pair distance)multiplied by the credit rate (The standard city-pair distance,
or flight route’s length, and less than 500Km will be credited as 500km Statute Mileage). Base Flight Mileage can be accumulated as Elite
Qualifying Mileage (EQM) to acquire the Elite Qualification. For the Elite Qualifying Segments (EQS), please refer to the table above.
E.g. Guangzhou to Beijing (Statute Mileage:1908km), First Class F, on China Southern’s flight
Base Flight Mileage is: 1908km×150%=2862km.
2. The eligible flights for Sky Pearl Club member’s accrual include:
(1)China Southern scheduled, extra and code-share flights with CZ prefix.
(2)SkyTeam partners’ flights prefixed by AM/AF/AZ/OK/DL/KL/KE/MU/FM/SU/KL/UX/KQ / VN / RO and operated by SkyTeam member Airlines.
Charter flights cannot be accumulated.
(3)Sichuan Airlines flights coded by 3U. Charter flights cannot be accumulated.
(4)China Airlines flights both coded by CI and operated by China Airlines on all of the routes, and Mandarin Airlines flights coded by AE and
operated by China Airlines on the routes between China mainland and Taiwan area.
(5) Chongqing Airlines flights coded by OQ and operated by China Southern airlines or Chongqing Airlines (these flights will be credited as CZ
flights and based on CZ flights' accrual standard)
(6) P, J, Z Class, if use for the booking class of discount product, it would be allowed to credit the mileages. No mileage would be credited for the
award ticket redeemed by the mileage or free ticket of travel industry.
(7) Mileage will be credited in the original booking class for the award upgrade obtained by mileage redemption and promotion or the situation of
involuntary upgrade.
3. If you travel on the code-share flights, the mileages will be credited based on the actual travel information on the ticket, such as carrier, flight
number, booking class, etc.
4. For booking class (code) not listed in the table above, no mileage can be accumulated.
5. The classes listed on the above chart are revenue classes. The award ticket redeemed by mileages is ineligible for the accrual, the award upgrade
will be credited based on the original revenue class.
6. Effective as of 15 April 2013, the credit rate of China Southern Airlines’ Premium First Class (A class)is changed as above.
7. For any up-to-date information about the Sky Pearl Club program, please visit China Southern’s website at www.csair.com or call the 24-hour
customer service hotline internationally at (86-20) 8668-2000 or within China at (8620) 95539.
Hotels
z Please present your Sky Pearl Club membership card or provide the card number upon check-in.
z Remember to keep the hotel bill until the appropriate mileage is posted to your Sky Pearl Club account.
z If the mileage for your hotel stay is not credited, please contact our hotel partner for a mileage retro claim.
Mileage Credit
Hotels Please Note
(per stay)
800km (non-discounted rates or Exchange rate of Shangri-la
Shangri-la Hotels and Resorts corporate rates ) points to SPC milee:2500 points
Marriott International
Renaissance Hotels and Resorts
2Miles/$1US
Marriott Vacation Club International
JW Marriott Hotels and Resorts
Courtyard by Marriott 1.Must be a Marriott Rewards
Marriott International Fairfield Inn by Marriott Member
TownePlace Suites by Marriott 2. One Mile = 1.609Km
1Mile/$1US
SpringHill Suites by Marriott
Residence Inn by Marriott
Horizons by Marriott
Courtyard by Marriott
Stays at Ramada, Howard Johnson,
800 km
Days Inn within China
Stays at Super 8 within China 400 km 1. You must be a member of
Stays at Wyndham, Hawthorn 800 km Wyndham Rewards.
Suites worldwide locations 2. Exchange rate of Wyndham
Wyndham Hotel Group
Stays at all participating properties Rewards points to Sky Pearl Club
outside of China including Baymont Three km per USD spent on miles: 1250 points per 500 km
Inn & Suites, Days Inn, Howard qualifying room rates
Johnson, Knights Inn, Ramada, Super
8, Travelodge (United States of
America only), Wingate Inn, Microtel
(USA and Canada only)
Three Sky Pearl mileage For Jin Jiang inn doesn’t take part in
Jin Jiang Hotels
every RMB10 Accommodation the program
Banks
y You can earn mileage when using your China Southern Sky Pearl Credit Card.
Bank of Communications BoCom Credit Card 9000 BoCom points = 500 km Sky Pearl mileage
China Citic Bank China Citic Bank Credit Card 12,500 points = 500 km Sky Pearl mileage
Bank of China (Hong BOC Credit Card (Hong Kong) 6,000 BOC points = 500 km Sky Pearl mileage
Kong)Limited BOC Great Wall Credit Card (international) 10,000 BOC points = 500 km Sky Pearl mileage
China Construction Bank
Dragon Credit Card 40,000 credit points = 2000km Sky Pearl mileage
Industrial bank Industrial Bank Credit Card 12,500 credit points = 500 km Sky Pearl mileage
5, 000 credit card points = 500km Sky Pearl mileage
Remark: Every cardholder can convert credit card
points to mileage of assigned airline companies at the
Industrial Bank Leisure Travel Platinum Credit conversion rate mention ed above with the maximum
Card of 200,000 points every year. And if the conversion
point amount is over 200,000, the conversion rate of
the exceeded amount will be 20 credit card points to
one km Sky Pearl mileage
SPDB Base Credit Card 、SPDB Gold Credit
Card、SPDB WOW Credit Card、New Mart·SPD
Bank Co-branded Credit Card、New100·SPD
18 credit points = One km Sky Pearl mileage
Pudong Development Bank Co-branded Credit Card、Mopark·SPD
Bank Bank Co-branded Credit Card、Qiaohong·SPD
Bank Co-branded Credit Card
SPDB Platinum Credit Card One credit points = One km Sky Pearl mileage
SPDB Platinum Credit Card(standard) 15 credit points = One km Sky Pearl mileage
CGB Business Trip Platinum Card 10,000 credit points =500 km Sky Pearl mileage
China Guangfa Bank CGB MasterCard World Card
12,500 credit points =500 km Sky Pearl mileage
CGB Visa Infinite Card
The Bank of East Asia BEA Credit Card 10,000 credit points = 500km Sky Pearl mileage
First redemption
Bank of Communications 8,000 BOC points = 1,000 km Sky Pearl mileage
Platinum Card、Gold Card、Base Card
(Hong Kong Branch) Afterwards
4,000 BOC points = 500 km Sky Pearl mileage
3,200 China Mobile points = 750km Sky Pearl mileage Applicable for China Mobile (in Guangdong)
5,000 China Unicom points= 500km Sky Pearl mileage Applicable for China Unicom (in Guangdong)
4500 China Telecom VIP club points =500 Sky Pearl not applicable for Shanghai, Beijing, Shaanxi, Guangdong,Guangxi,
mileage Xinjiang Telecom users for the time being
Car Rentals
y Please present your Sky Pearl Card upon car booking.
Car Rental Region Mileage Credit Please Note
Asian (except Japan) 400km
Mention CPD#1503704 upon booking for
800km
Other region the special Sky Pearl Club discount
400km (business or governmental rate)
Worldwide 400km
China 400km
Worldwide 800km
Business Travel
z Please offer your Sky Pearl membership number upon hotel reservation.
Business Mileage Credit and Special Discount Please Note
Three Sky Pearl mileage for every RMB10 spent for hotel Must book by the hotline and website.
Ctrip.com
stay
Four Sky Pearl mileage for every RMB10 spent for hotel
MangoCity.com
stay
Hotel Reservation Five Sky Pearl mileage for every RMB10 spent for hotel
Service stay
Five Sky Pearl mileage for every RMB10 spent for hotel
Agoda
stay
Dining
z Please present your Sky Pearl Club membership cards when enjoying your favorite cuisine
Meal Mileage Credit Please Note
Including Café Veranda, Four Seasons, Food Street,
Dining in China Hotel, Guangzhou may earn you mileage up
Champagne & Cigar Lounge, Piano Bar, Function Rooms.
to 3,000km.
(not including Tatsunojo Japanese Restaurant, Starbucks)
Others
B2C
Contents Please Note
Not only can you fly with China Southern and travel across China but throughout the USA on Delta; fly to Milan on Alitalia, fly to London on Air France and so many
more destinations with each member of the SkyTeam!
What is your worldwide dream destination? Start your journey and use your Sky Pearl mileage to get there fast!
The Sky Pearl Club brings you to nearly every corner of the world!
When your Award Mileage adds up to 10,000 kilometers, you can redeem your mileage for award ticket or award upgrade for you, your families or
friends.
Please reconfirm your flight prior to the departure, in case of any schedule change.
China Southern Award Ticket and Award Upgrades
Hong Kong/Taiwan Regional Routes & International Routes: One-way Award Ticket Chart (Unit: km)
Award Zone A B C D E F G
Air Route Distance 1-800 801-1700 1701-3000 3001-5000 5001-7700 7701-10000 10001-15000
For example you can fly from
Hong Kong Ho Chi Minh Seoul、Singapore Delhi、Jakarta Dubai、Sydney Paris Los Angeles
Guangzhou directly to
Economy Class 20,000 25,000 28,000 30,000 40,000 55,000 60,000
Premium Economy Class 22,000 27,000 30,000 35,000 47,500 75,000 80,000
Award
Business Class 25,000 30,000 35,000 45,000 60,000 95,000 100,000
Ticket
First Class 30,000 35,000 40,000 60,000 80,000 125,000 137,500
Premium First Class 70,000 87,500 98,000 105,000 140,000 192,500 210,000
Specially Designated Routes:One-way Award Ticket Chart (Unit: km)
Special Route Economy Class Premium Economy Class Business Class First Class
Chongqing—Lhasa 15,000 16,000 17,500 20,000
Chengdu—Lhasa 15,000 16,000 17,500 20,000
Shanghai—Taipei 30,000 35,000 45,000 60,000
z Mileage required for round-trip award ticket are double of one-way.
z For more information, please refer to ‘Terms & Conditions’ of this Guide or visit China Southern website at www.csair.com.
z China Southern Booking Award Upgrade refers to the Award Upgrade redeemed at the booking by 95539 or the designated booking office.
z China Southern Check-in Award Upgrade refers to the Award Upgrade redeemed the airport check-in counter (Notes: For the airport and routes of Check-in Award Upgrade, please visit
China Southern Sky Pearl Club website.).
Hongkong/Taiwan Regional Routes & International Routes: One-way Award Upgrade Chart (Unite: km)
Award Zone A B C D E F G
1701 3001 5001 7701 10001
Air Route Distance 1 -800 801 -1700
-3000 -5000 -7700 -10000 -15000
Ho Chi Seoul,Si Delhi,Ja Dubai,Syd Los
For Example, you can fly from Guangzhou direct to Hongkong Paris
Minh ngapore karta ney Angeles
Economy Class Y/T/K/H—> Premium Economy Class 10,000 12,000 13,000 15,000 20,000 40,000 45,000
Economy Class Y/T/K/H—> Business Class 15,000 20,000 22,000 25,000 35,000 60,000 65,000
Economy Class Y/T/K/H—> First Class 25,000 30,000 35,000 45,000 50,000 100,000 110,000
Applicable to China
Premium Economy Class W/Z—> Business Class 12,000 15,000 18,000 20,000 30,000 50,000 55,000
Southern Booking
Premium Economy Class W/Z—> First Class 15,000 20,000 25,000 35,000 40,000 80,000 90,000
Award Upgrade and
Business Class C/D/J—> First Class 15,000 20,000 22,000 25,000 35,000 60,000 65,000
Check-in Award
Economy Class Y/T/K/H—> Premium First Class 50,000 62,500 70,000 75,000 100,000 137,500 150,000
Upgrade
Premium Economy Class W/Z—> Premium First Class 48,000 60,500 68,000 70,000 92,500 117,500 130,000
Business Class C/D/J—> Premium First Class 45,000 57,500 63,000 65,000 80,000 97,500 110,000
First Class F/P—> Premium First Class 40,000 52,500 58,000 59,000 60,000 67,500 72,500
Only Applicable to Economy Class M/G/S/L/Q/U/E/V—> Premium Economy Class 12,000 14,500 16,000 19,500 25,000 47,000 53,000
China Southern Economy Class M/G/S/L/Q/U/E/V—> Business Class 17,000 22,500 25,000 29,500 40,000 67,000 73,000
Check-in Award Economy Class M/G/S/L/Q/U/E/V—> First Class 27,000 32,500 38,000 49,500 55,000 107,000 118,000
Upgrade Economy Class M/G/S/L/Q/U/E/V—> Premium First Class 60,000 75,000 84,000 90,000 120,000 165,000 180,000
Northeast Asia: 64 80 129 129 129 145 161 129 129 129 161
China Mainland (excluding 97 80 121 193 193 193 217 241 193 193 193 241
*1
Hong Kong and Macau 129 121 161 257 257 290 322 257 257 257 322
District), Taiwan District, 161 257
Korea, Japan, Russia and
Mongolia.
Southeast Asia:
Brunei, Cambodia, Guam, Hong Kong, 80 *2 113 145 145 145 161 177 145 145 145 193
Indonesia, Laos, Macau, Malaysia, 121 177 217 217 217 241 274 217 217 217 290
Myanmar, Philippines, Saipan, Singapore, 161 225 290 290 290 322 354 306 306 306 386
Thai, Vietnam
Southwest Asia:
50 161 161 161 177 193 113 *3 113 *3 113 *3 129 *3
Afghanistan, Bangladesh, Bhutan, India, Kazakhstan,
90 241 241 241 266 290 177 *5 177 177 *4 193
Kyrgyzstan, Nepal, Pakistan, Sri Lanka, Tajikistan,
100 322 338 338 354 386 225 225 225 257
Turkmenistan, Uzbekistan
South Pacific:
American Samoa, Australia, Fiji Islands, French Polynesia, 50 177 177 177 193 177 177 177 193
*7
Independent Samoa, Kiribati, Tonga, Marshall Islands, Micronesia, 90 266 266 266 290 266 266 266 290
Nauru, New Caledonia, New Zealand, Palau Islands, Papua New 100 386 386 386 386 354 354 354 386
Guinea, Solomon Islands, Tuvalu, Vanuatu
40 56 56 80 80 80 129 129
USA/Canada:
72 121 121 145 129 129 193 193
USA(US. Excluding Hawaii), Canada
161 161 257 257
Mexico/Hawaii/Central America
Mexico, Hawaii, Antigua, Aruba, Bahamas, Barbados, Bermuda(, Cayman Islands, Cuba,
80 80 129 161
Dominica, Dominican Republic, Haiti, Jamaica, Martinique, Puerto Rico, Belize, Costa 56 *2 56 *2 80
129 129 193 241
Rica, El Salvador, Guatemala, Honduras, Nicaragua, British Virgin Islands, Grenada, 121 *7 121 145
161 161 257 322
Guadeloupe, Montserrat, St. Kitts & Nevis, St .Lucia, St. Vincent, Trinidad & Tobago, US
Virgin Islands, Antilles
SkyTeam is pleased to provide you with SkyTeam Award Upgrades, which delivers even more of the seamless service that you've expected.
Now as a Sky Pearl Club member, you may use your Sky Pearl mileage to redeem award upgrade to higher Class on international flights operated by SkyTeam
partner airlines (Alitalia Airlines excluded).
The following updated chart is applicable to the award upgrade redemption on SkyTeam Partner’s flights (Alitalia Airlines excluded).
z For more information, please refer to ‘Terms & Conditions’ of this Guide or visit China Southern website at www.csair.com.
C
Enjoying Sky Pearl Elite Benefits
Membership Tiers
• The Sky Pearl Club has three membership tiers: Sky Pearl Gold card, Silver card and Base card.
• Sky Pearl Club Gold card members gain SKYTEAM ELITE PLUS status;
• Sky Pearl Club Silver card members gain SKYTEAM ELITE status.
•
Sky Pearl Gold Card Sky Pearl Silver Card
Sky Pearl Elite Status Sky Pearl Gold Card Sky Pearl Silver Card
Elite Qualification
z To achieve or retain your Elite status, simply earn the required Elite Qualifying Mileage or Elite Qualifying Segments listed below within one Qualification Year
(from January 1 to December 31 of a same year).
For the calculation of EQM and EQS, please refer to ‘Earning Mileage’ and ‘Terms & Conditions’ of this Guide.
Elite Benefits
Gold Card Silver Card
Elite Bonus Mileage 30% of Statute Mileage 15% of Statute Mileage
With China Southern Airlines, you are eligible to the Sky Pearl Elite Benefits listed below:
Priority in booking and ticketing √ √
Confirmed full fare Economy
√(48 hours prior to departure) √(72 hours prior to departure)
reservation
Premium check-in Gold Card member check-in counter Silver Card member check-in counter
For more information, please log on to the Sky Pearl website of “Greater China Connection” to check..
• SkyTeam Elite Benefits- Priority at ticket offices and transfer desks, it's only available on some airports with SkyPriority service, for more information please
check with specific airports.
D
Getting Acquainted with Sky Pearl Rules
To ensure your maximum benefits, we’ve set-up these terms and conditions as below. Please read through your Sky Pearl Club rules.
1.Definitions
With the rules and terms, unless otherwise specified, there will be:
China Southern Sky Pearl Club is defined as the frequent flyer program under control and management of China Southern Airlines.
Award Mileage includes Base Flight Mileage, Consumption Mileage, Promotional Mileage and Elite Bonus Mileage. Award Mileage can be
used to redeem awards (award ticket/upgrade or other specific awards).
Statute Mileage refers to the distance of city pairs published in the IATA Ticketed Point Mileage Manual. All flight routes shorter than 500km
will be credited 500km as Statute Mileage.
Base Flight Mileage is defined as mileage earned on the eligible China Southern’s flights or any other partner airlines’ flights in the effective
classes. Base Flight Mileage is calculated as Statute Mileage multiplied by the credit rate.
Consumption Mileage refers to mileage earned from non-airline partners.
Promotional Mileage refers to mileage earned by attending activities held by China Southern Sky Pearl Club. The acquirement and usage
should refer to each activity’s regulations.
Elite Bonus Mileage refers to bonus especially for Sky Pearl Elite members. Elite Bonus Mileage is based on the Elite status and Statute
Mileage. Elite Bonus Mileage is counted towards Award Mileage only, but not towards Elite Qualifying Mileage.
Elite Qualifying Mileage (EQM) is defined as the base flight mileage earned on eligible China Southern or Partners Airlines’ flights in
effective classes, excluding Consumption Mileage of non-airline partners, Promotional Mileage and Elite Bonus Mileage. EQM is used to
acquire the Elite Qualification.
Elite Qualifying Segments (EQS) is defined as the base flight segments earned on eligible China Southern and SkyTeam Partner Airlines’
flights in the effective classes, excluding the other partner airlines. EQS is used to acquire the Elite Qualification. For the calculation of EQS,
please refer to ‘Earning Mileage' of this guide.
2. Membership Qualification and Mileage Account
2.1 Membership in China Southern Airlines’ Sky Pearl Club is free to all passengers over 12-year-old who accept the Program Rules and
Conditions described herein, except where and to the extent such membership is prohibited by law or regulation.
2.2 Corporations and/or entities applications, joint applications or multiple applications by the same individual will not be honored.
2.3 Application forms are required to be completed and submitted to China Southern Sky Pearl Club by mail or online. Duly signed application
forms or online confirmed application will be regarded as having accepted the Program terms and conditions.
2.4 When the member’s Sky Pearl account reaches three eligible flight records (with eligible accrual classes) or over 1,500km award mileage,
the standard membership card and the related membership materials will be mailed to you.
2.5 Membership card is for personal use only and is non-transferable.
2.6 China Southern Airlines Sky Pearl Club reserves the right to disqualify any person from further participation in Sky Pearl Club if, in Sky
Pearl Club’s sole judgment, the person has violated the Program Rules and Conditions described herein, or misuses or abuses his/her
membership right or performs any fraudulence. Disqualification may result in termination of membership, loss of accumulated mileage
and/or cancellation of any unused awards.
2.7 Mileage account (membership number) management
2.7.1 After being accepted as a member, each member has one Sky Pearl Club account (membership number).China Southern doesn’t
accept multiple applications and reserves the right to clear or delete the duplicated account if any.
2.7.2 In case two or more different accounts exist for one person, the member could apply for a merger. Member could designate a card
number (membership account) and merge the information of the other account into his designated one.
2.7.3 The old account and new account must get through the ID Authentication before your account merge.
2.7.4 After accounts have merged, the redemption nominee list of the merge-in account will be used instead. If the merge-out account have
created the nominee list, the merge-in account’s instant effective qualification of the first time to create the nominee list will be
cancelled and the original redemption nominees in the merge-in account will be effective 30 days after the create date.
2.7.5 After the merger request made by the member, the former account could be deleted by Sky Pearl Club.
2.7.6 If you merge your account into a higher tier account, the account merged of Elite tier may not hold the Elite Bonus mileage of the
merged mileage. The qualification of new membership tier only examines the current EQM or EQS of the qualification year. If the
member chooses to merger into the lower tier account, he no longer gets Elite Bonus Mileage of the prior higher tier.
2.8 Members are required to go to one of China Southern's designated ticketing offices for a ID Authentication procedure before they can
select the service items as follows: Redeem mileages for award tickets (for others), Redeem mileages for other (non-aviation) rewards,
Manage 'Redemption Nominee's, Customize services, Add/modify ID number and card merger.
2.9 For the ID Authentication procedure, please note the requirements as below:
2.9.1 If the member does it by him/herself, he/she shall bring the original and copy of his/her valid ID and Sky Pearl Club membership card
or card number, and present a valid mobile phone number in China (either a China Mobile, Unicom or a Telecom number) or an email
address for receiving the password.
2.9.2 If the member authorizes another person to do it, besides above, the original and copy of the designated person’s valid ID shall be
presented as well.
2.9.3 If requesting from parties other than the member, it’s only allowed to make the ID Authentication for up to 3 members on the same day.
2.9.4 If the member presents the ID document which is not the second generation Chinese ID card, it’s not allowed to make the ID
Authentication request from parties other than the member.
2.9.5 If the second generation Chinese ID card can’t be identified by the apparatus, it’s not allowed to make the ID Authentication procedure.
2.9.6 Each Sky Pearl Club member must make an ID authentication procedure in person if there are no flight records on their account.
3. Mileage Accrual
4. Mileage Redemption
6. Others
6.1 The Sky Pearl Club will not accept any responsibility of the loss of mileage resulted from PIN disclosure.
6.2 Members shall be responsible for all applicable taxes (such as fuel surcharges and airport construction fees) if imposed by
governmental agencies by using award travel.
6.3 China Southern Sky Pearl Club will initially set a password for each member. Members are strongly urged to change the initial
password upon registering. Your password is your membership account identity and ensures the safety of your FFP account, therefore
please keep it confidential and change it frequently. Members should never release his/her password to any unauthorized individual.
The Sky Pearl Club accepts each mileage transaction only via password and bears no responsibility for any loss of mileage if members
release their password to unauthorized individuals or anyone uses their password without approval.
6.4 China Southern forbidden any behavior that violates the interest of other Sky Pearl Club members. Any misuse of Frequent Flyer
Program of the Sky Pearl Club, including submitting any error information or conducting other behaviors deemed inappropriate by
China Southern Airlines Ltd. such as the violation of the regulations made by China Southern Airlines or other cooperative partners of
this program, improper or harassing behaviors against China Southern Airlines Ltd. staff, or rejection of the staff’s advice, will result in
termination of China Southern Sky Pearl Club membership and participation qualification, and cancellation of all accumulated mileage
and unused award tickets previously issued. Any violation conducts of this terms and conditions of the Sky Pearl Club will result in
confiscation of the tickets (including during travel) and payment for the misused Economy, Business, First Class tickets in respect to
the concerned travel sector. As for the implementation of terms and conditions of The Sky Pearl Club, China Southern Airlines Ltd.
reserves the right to take proper and legal measures when necessary in order to seek compensation, retain fee and legal fare.
6.5 Each member shall be responsible for advising The Sky Pearl Club of any change in contact information including phone, mobile,
Email or mailing address. The Sky Pearl Club accepts no responsibility for any loss or delay of information and mailed material to the
member due to an incorrect contact information provided by the member.
6.6 Sky Pearl Club forbids any form of mileage dealing with money, otherwise Sky Pearl Club doesn’t answer for any of the loss.
6.7 If you are doubt about your Sky Pearl Club account, the mileage retro claim is valid within six months after the completion of each given
flight.
6.8 The effective time or expiration time is based on the Beijing local time.
6.9 China Southern Airlines’ Sky Pearl Club retains the right to change its rules or terminate its system-wide frequent flyer programs at any
time without notice. All membership cards are the property of China Southern Airlines.
6.10 Responsibility exemption and limitations
6.10.1 In case of force majeure, computer virus, system failure, communication failure, power turnoff, hostile system attack and other cases not
attributed to China Southern, China Southern accepts no responsibility.
6.10.2 In case members make use of system failure or other information to damage China Southern or other members’ benefits, China
Southern Sky Pearl Club retains the right to immediately terminate said membership, cancel all accumulated mileage and retain legal
action against the member.
6.10.3 Upon discovering behavior that affects account and information security, China Southern retains all right to protect membership
accounts. Members may be required to validate their identity to use their account.
6.11 Individual privacy and other issues
6.11.1 China Southern Sky Pearl Club requires personal information solely for mileage accumulation, redemption, FFP program
operation/management and providing the membership service and information to members. Incomplete member information may
lead to failure of membership qualification and related promotion and services.
6.11.2 All personal information is managed according to China Southern Sky Pearl Club privacy policy.
6.12 Where the Program Rules and Conditions are in conflict with laws of a local government, they are subject to the restrictions of all
applicable local laws.
6.13 If the Chinese version of this guide is conflict with other language version, the Chinese version shall prevail. In case of dispute, China
Southern reserves the right to make final explanation.
6.14 For any rules and conditions which are not updated in this edition, please refer to skypearl.csair.com.
6.15 China Southern Airlines reserved the right of final explanation of this membership guide.
6.16 In case of any dispute, all arbitration shall be held in Guangzhou Arbitration Committee, China.
China Southern Airlines Sales and Service Hotline 95539
1、About 95539
Phone China Southern Airlines’ 24-hour Customer Service Hotline at 95539 within China (international callers please phone 8620-8668-2000) for instant
multi-channel communication with China’s largest airline.
The following services are available:
¾ Preferential fares for China Southern Airlines international and domestic flights
¾ Sky Pearl Club member service
¾ Dedicated lines for Sky Pearl Club Gold/Silver Card members, First/Business Class Passengers, Corporate Account Clients;
¾ Flight status self-inquiry
¾ Hotel reservations
Available banks in 95539 debit card telephone payment: China Merchants Bank; Agricultural Bank of China (issued by Jinan, Tianjin and Zhejiang district
are excluded), Industrial Bank Co Ltd.; Shenzhen Development Bank; China Citic Bank; Huaxia Bank and SPD Bank.
Debit card telephone payment procedure:
3、Special Offers
z Additional 3%-10% discounts when booking your flight
z Extra FFP mileage bonuses for Sky Pearl Club members
China Southern Airlines’ 24hour Customer Service Hotline at 95539 is committed to deliver satisfying service together with various value-added benefits
specially designed for you.
Call us right now and start your journey with China Southern!