DIRECTION: Different situation in Providing Table Service. Answer each situation with a correct response.

(2points each answers)

WELCOMING GUESTS (10points)

1. Mr. and Mrs. Santos, regular guests, they have not been to your restaurant.

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2. Male Guest, Name is unknown, walk-in

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3. Mr. Simon, VIP guest, will host a dinner

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4. Mr. Arman and Mr. Gali, return guests

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5. Mr. Aguilar, a medial doctor, has a reservation

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PRESENTING THE MENU (10points)

6. I am a vegan. I do not eat any kind of meat and any dairy product. I am running late for an afternoon
meeting. What can you suggest for me to have? (Give 3 Options)

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7. Since I was young, I have been diagnosed with Celiac disease making me intolerant of food containing
gluten like wheat, barley, rye. Do you have anything that I can eat for lunch? (Give 2 options)

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BIDDING GUESTS GOODBYE (10points)

8. Mr. Delos Santos, first-time guest, In the course of lunch, you found out that he is a dentist

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9. Mrs. Yap, VIP guest, she hosted the dinner for the promotion of her son

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10. Mr. and Mrs. Javier, regular guests, they have not been in your restaurant in quite some time

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11. Mr. and Mrs. Nguyen, return guests, a Vietnamese couple who will having a tour in Intramuros later
that day

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12. Ms. Sam, first time guest, complained about her dinner which took a while before being resolved.

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