Benchmark of Excellence

Chapter 39 - Shoe Shine Service

Guests will be informed of the service available upon the embarkation introduction
by the Butler and offered throughout the cruise.
Guests will receive the shoeshine service by requesting it directly, or by placing the
shoes in the bag provided.

Take special care with non-black shoes, especially suede or ladies shoes must be
consulted with the guest.

It is recommended that we advise or ask guest permission to polish non-black shoes. Polished shoes when
placed in the suite should be 'stuffed' neatly with paper napkins and put it into the shoe bag to maintain
a firm shape of the shoe, which will also imply to the guest that their shoes have been shined.
Shoes polish kit:

The following is a list of items to be found in a good polishing kit:

1. A set of brushes for each color

2. Polish applicator
3. Polish remover - one for each color used
4. Polish Black, Light tan, Dark tan
5. A suede brush
6. Preservative cream for patent leathers
7. Dusters

Polishing Procedure:

Remember the following points when polishing shoes:

1. Remove any debris by wiping the shoe before polishing

2. Apply the polish and brush up before continuing to polish to a high shine
3. Make sure the cloth is chemical free
4. Do not make the cloth wet
5. Shoes have to be perfectly dry for a good polish to last
Ladies shoes

 It is simple to take care of by using leather polish or neutral shoe cream

Patent leather shoes

 Shoe cream or a damp cloth is needed to care for this type of shoes
Suede footwear

 Use a good suede brush

 Brush against the nap and then with the nap for a smooth finish