JOB DESCRIPTION

MANAGEMENT EXCLUSION

1. Position No. 2. Descriptive Working Title 3. Present Classification

80854 MANAGER CORPORATE PLANNING & REPORTING Excluded Management

4. Branch 5. Department 6. Proposed Classification Date

CORPORATE SERVICES RESEARCH AND MARCH 2018
CORPORATE PLANNING

7. Position No. of Supervisor 8. Descriptive Work Title of Supervisor 9. Classification of Supervisor

33044 SENIOR MANAGER, CORPORATE PLANNING Excluded Management

SCOPE OF THE ORGANIZATION

The British Columbia Housing Management Commission (BC Housing) is a crown agency of the provincial government and
is responsible for providing a range of housing programs for British Columbians. BC Housing, together with its partners,
works across the housing continuum to: ensure the most vulnerable have housing and support options that provide stability
and maximize independence; increase the supply of affordable and supported housing options for people with low and
moderate incomes; administer rent assistance programs; oversee the management of provincial housing properties and
programs; support strong non-profit and Indigenous housing sectors; and provide a licensing system in which residential
builders achieve a high bar of professionalism. BC Housing has an annual budget of $935 million in 2017/18 and assists
more than 105,140 households in 290 communities throughout the province. BC Housing seeks sustainable housing
solutions that are supported by excellence in service delivery and research, and that take into account social, financial and
environmental impacts.

Corporate Services is responsible for providing a full range of financial, administrative and information management, legal,
program analysis and corporate planning services for the Commission. The Branch develops financial policies and controls,
undertakes budgeting, accounting, reporting, cash management and investing activities, oversees mortgage administration
for BC Housing and Provincial Rental Housing Corporation (PRHC), and provides construction financing through the
Commission’s status as a National Housing Act approved lender. The Branch is instrumental in creating financial and
business solutions to promote and advance construction and development projects, and working with the non-profit housing
sector in initiatives to maximize the allocation of funds and return on investments. The Branch is responsible for information
technology development and operations, and for corporate administration including business support services, purchasing,
risk management and insurance, facilities and records management, and FOI and Ombudsman liaison. The Branch also
provides program planning, program analysis, CMHC liaison, corporate research, underwriting, loans administration, legal
services and advice in advancing and supporting the achievement of BC Housing’s objectives.

POSITION SUMMARY

The Manager, Corporate Planning and Reporting is responsible for providing research, analysis, data stewardship and
reporting in accomplishing objectives. The Manager leads the development of business performance management tools and
measurement systems to facilitate and support corporate performance improvement. The position provides advice and
leadership regarding the development and implementation of Key Performance Indicators and performance measurement
systems at the Branch level, assesses KPI results, and works with Branch management to implement process improvements.
The incumbent works closely with Information Technology in order to define and enhance system requirements for
performance data collection and reporting. In addition, the position conducts research regarding strategic directions, goals,
objectives, strategies and key activities for inclusion in the Service Plan.
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MAJOR RESPONSIBILITIES

1. Leads the development of business performance management tools and measurement systems to facilitate and support
corporate performance improvement

2. Provides advice to the Branches regarding the performance management and measurement framework, and facilitates
the development and implementation of Key Performance Indicators and performance measurement systems at the
branch level

3. Works closely with staff to provide consultation, advice and articulate to IT the reporting requirements and ensuring
effective utilization of the core business systems.

4. Works closely with Information Technology to define system requirements for performance data collection and reporting,
and to continually improve reporting capabilities Manages reporting needs by maintaining existing system reports and
identifying new reports to be developed. Collaborates with IT to develop standardized reports.

5. Develops and/or coordinates the development of requirements for new reports or enhancements to existing reports;
acts as the link between the team requirements and IT.

6. Through consultation with senior managers of the Commission, conducts research relevant for inclusion in the Service
Plan including strategic directions, goals, objectives, strategies and key activities

7. Jointly with the Chief Research Officer and Senior Manager Corporate Planning, contributes to the ongoing
development/enhancement of the corporate performance measurement and reporting framework and process for the
collection of business, operational and sustainability performance data

8. Oversees the accurate and timely collection of corporate performance metrics data, analyzes and interprets
performance information, and develops and distributes scorecards and other operational level metrics. Works with
business areas to assess performance requirements and where necessary, test and audit metrics data. Identifies and
recommends continuous improvement opportunities for performance analysis, benchmarking, and reporting practices

9. Manages the collection, analysis and dissemination of a variety of monthly, quarterly and yearly statistics and reports to
the business areas and various agencies/offices

10. Conducts research and analysis and provides recommendations to meet the performance requirements of an evolving
strategic agenda and the implementation of initiatives to improve overall service delivery and program effectiveness

11. Provides research, analysis and corporate planning support for branches for a variety of corporate programs and
initiatives. Plans and leads internal business process reviews, benchmarking exercises, surveys and other similar
projects. Assesses issues, identifies and evaluates alternatives, and develops and recommends strategies to respond to
organizational challenges

12. Responds to various requests from Corporate Communications and the Executive Office for information of a politically
sensitive strategic nature, frequently requiring response in an urgent and time sensitive manner.

13. Liaises with representatives of government and the housing sector to ensure a comprehensive understanding of external
activities that affect the operations of the Commission and in order to collect data to support performance measurement
activities

14. Supervises the work of staff in accomplishing the business activities of the program area. Creates an environment
that allows for a supportive and progressive attitude among staff, and promotes improved performance through
counselling and coaching and by ensuring that staff are provided with information and training necessary for the
conduct of their assigned duties. Completes performance evaluations, determines performance issues, and takes
disciplinary action, which may include suspension and the recommendation for termination. Has significant input into
hiring, promotion and demotion decisions, recommends changes in compensation of staff and authorizes overtime.
Resolves grievances up to the second stage of the grievance process. Identifies to senior management appropriate

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collective agreement wording to serve the employer’s interests in achieving operational goals and objectives, and
may participate on the negotiating committee as a management representative. Determines resources required to
fulfil operational requirements, develops staffing plan, and recommends staffing levels to accomplish objectives,
including revisions to staffing levels as necessary as operational requirements change.

15. Conducts special studies, makes presentations and participates in task force and committee

ORGANIZATION

There are three positions reporting to the Senior Manager Corporate Planning: Manager, Corporate Planning & Reporting,
Manager Research, and Manager Research & Information Transfer.

There are two positions reporting to the Manager, Corporate Planning & Reporting - Senior Research Analyst and
Research Analyst. The Manager, Corporate Planning and Reporting leads branch or cross-functional project teams,
including teams comprised of Senior Managers and Directors, and supervises the activities of contractors and
consultants.

QUALIFICATIONS

Education, Experience and Occupational Certification

Masters degree in one of the social sciences, public administration, planning, business, economics, finance or other relevant
discipline, or an equivalent combination of education and experience.

Considerable corporate performance measurement experience for dynamic, multi-faceted public sector organizations,
preferably with exposure to the social and market housing sector.

Knowledge, Skills and Abilities

Core Competencies Leadership Competencies

• Personal Effectiveness • Alignment & Results
• Communication • Relationship Building/Management
• Results Oriented • Team Development
• Teamwork
• Service Oriented

In-depth knowledge of the philosophy, processes and practices associated with corporate performance measurement and
reporting

In-depth knowledge and understanding of the legislation, organization, strategic direction, policies and programs of BC
Housing and the Homeowner Protection Act

In-depth knowledge of related IT applications and enquiry and reporting tools

Ability to develop effective performance management and measurement tools and processes to collect and report on
business, operational and sustainability performance

Ability to evaluate performance data and provide leadership to business areas on achieving performance objectives and
targets

Ability to think conceptually, conduct research, analyze and solve complex issues, exercise sound judgment and make
effective recommendations

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Well developed oral and written communication, report writing, presentation, leadership, facilitation and
interpersonal skills.

Superior ability and skill in synthesizing complicated concepts and creating graphics and presentation materials for a variety
of audiences.

Ability to establish a high level of rapport with Commission management and staff and external contacts including
representatives in government and the housing sector

Ability to manage multiple issues and projects, coordinate work with others, keep senior management apprised of major
issues and adapt to changing priorities

Ability to adapt to changing priorities, and high level of comfort with adjusting workplans accordingly.