Topic Review Question

Topic 5: Product and Process of Quality Design

1. Flowchart the design and production process for writing a book such as Use the
standard process for designing products in the chapter.

2. Define key customer requirements for a pen. Next, define key technical
requirements for the pen. Create a matrix showing the relationships between
technical and customer requirements using the QFD format. Use the below
customer requirements and technical requirements for this question.
This is an example:

Example Customer Requirements:

Pen should not leak.
Pen should write reliably.
Pen should be comfortable to the grasp.
Ink should not smear.

Related Technical Engineering Requirements:

Uniform ink drop
Ink viscosity
Biometic design elements
Pressure to release ink

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3. Define key customer requirements for an automobile windshield. Next, define key
technical requirements. Create a matrix showing the relationships between
technical and customer requirements using the QFD format. Use the below customer
requirements and technical requirements for this question.

Customer Requirements
Good visibility
Not too hot in car
Car is attractive
Good gas mileage

Technical Requirements
Pitch of windshield
Type of glass
Window tinting
Window dimensions
4. For the QFD problem 4 matrix, compute the

a. Customer requirements absolute weight

b. Technical requirements absolute weight and factor

c. Technical requirements relative weight and factor

d. Which design and technical factors should be emphasized? Why?

Technical Requirements

1 2 3 4 5
12 345
Customer Requirem

A o • 3 5 2

B o 4 4 2

C Δ 7 3 2

D Δ Δ 2 2 1

E 0 • 1 1 1

Absolute Weight

Absolute Wei
Importance

Target

Sales Point
Assessmen
Competitive

Absolute Factor

Relative Weight

Relative Factor