7/28/2021 Network Operations Engineer

Job Ref No: 854047                Closing Date: 12/08/2021

The Position

Due to rapid growth Exetel is looking to recruit a Network Operations Engineer to start as soon as possible,
to support our customers as part of our broader group operations with Superloop.

Exetel’s Colombo office is located in Orion City. Our Network Operations Engineers cover a 24x7x365
roster and support Superloop customers across voice, data, network monitoring and other connectivity
solutions.

The successful applicant will be an extremely driven and highly capable individual who can take full
advantage of a busy work environment to further their career.

People who succeed at Exetel and Superloop have the following characteristics:

IT related degree and/or MSc or equivalent experience working in a networking support role;
Solid experience with switches, routers, networking and broadband services;
Patience, courtesy and an attention to detail;
Desire to work hard and learn more.

You will work with a group who are among the best in the IT and Communications industry and be given the
opportunity to advance in your career in a variety of directions.

Job Description

Provide outstanding customer service and technical support to customers from both Wholesale and
Enterprise business segments, including troubleshooting and resolving technical queries and
monitoring network systems;
Escalate complex technical enquiries and issues to our senior engineers and continue to provide high
levels of first level support;
Troubleshoot and support layer 2 and layer 3 protocols (eg: VLANs, BGP, MPLS, ethernet) supporting
connectivity, data, voice and infrastructure issues.
Take timely and appropriate action to resolve any issues that may arise;
Categorise incidents and follow the respective incident management processes (P1, P2, P3);
Process planned work notifications, updates and provide information to customers;
Follow ticket hygiene and handover process;
Maintain technical documentation in order to support an accurate customer facing and internal
knowledge base;
Identify opportunities to improve on customer support and implement best practices;
Create and update network support documentation and diagrams as required;
Utilise network monitoring tools to ensure maximum uptime and identification of any network issues.

Experience

Superior customer service skills required, and experience in customer service preferred;
Excellent written and verbal English language communication skills, with the ability to communicate
to people in a range of positions for both internal and external customers;
A strong understanding of networking fundamentals (xDSL, PPPoE, RADIUS, BGP)
Knowledge of nbn/ADSL products, specifically TC4, TC2 and EE would be advantageous
Hands on experience in routing, switching and firewalls
Must be a self-starter, use initiative and able to work autonomously;
Able to analyse problems and conduct effective fault diagnosis and recovery.
Capable of prioritising and managing own workload.
Eager to contribute ideas, share knowledge and help others develop.
Interest in leading edge technologies.
Interest in developing skills and knowledge.
The ability to build strong internal relationships, and influence stakeholders;

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7/28/2021 Network Operations Engineer

Time management and the ability to organise resources and meet tight deadlines;
Able to work a 24x7x365 rotating roster;
Able to work occasional overtime or on call as needed.

Qualifications

Tertiary education (or above) in networking.

Cisco Certified Network Associate (CCNA)or Cisco Certified Network Professional (CCNP) desirable

Remuneration

An attractive above market remuneration package will be offered to the right candidate based on their
individual experience and qualifications.

To Apply

Please submit your CV by clicking here.

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