Homework Speaking (question 10)

Complaint:
Hello, my name is Frank Jenson. I get The Times delivered to my home every
morning. It’s supposed to arrive at 7 o’clock, but the past few days, the
newspaper has been late. I mean it comes after I leave for work at 8 o’clock.
And the reason I have the times to deliver is so that I can read in the morning
before I go to work. I mean I can buy it from the newstand on my way to work
but I like to read it while I eat breakfast. I have to say I’m really disappointed
that I have been paying the extra for delivery, now you’re delivering it late. You
know I feel like cancelling my subscription to your newspaper. Could you call
me back as soon as possible, this is Frank Jenson, 5551234.

Solution:

Hi, this is the message for Frank Jenson. I’m The Times Newspaper’ Delivering
Manager returning your call. I got your message and I’d like to apologize for
our lateness in delivering newspapers newspaper to you recently. There must
have been something wrong with the delivery with delivery order, as our new
staff has not been familiar with loyal customers customers list. We are going to
announce your demanding time to our new staff immediately and our firm will
have a free be free newspaper delivery service for you in 1 month.

Please let me know if you have any questions. And once again, I’m very sorry
for this inconvenience.

Goodbye and have a nice day.