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CL S6 English.v
CL S6 English.v
CL S6 English.v
EFFECTIVE AGREEMENTS
Requests & Commitments
“
In order to achieve W (I explain the why)
I request of you X (the conditions of satisfaction and the action)
by Y (a specific date),
”
Structure of Effective Requests Effective responses to a request
✓ Yes, I can.
✓ An “I” that requests.
✓ No, I cannot:
✓ I will make you a counter-offer.
✓ A well identified “you” who receives
the request (not several…). ✓ I need until ___ at ___ to give you an answer.
✓ I need more information…
✓ Share context that allows the other to
understand what I require it for (W).
PLAYER VICTIM
3 Steps
EFFECTIVE COMPLAINTS
“ 1
2
Verify commitment: Many problems result from lack of
communication at the time of engagement.
”
at peace.
What do I do if I BREAK a COMMITMENT?
3 Steps
EFFECTIVE APOLOGIES
“ 1
2
Explain: Acknowledge your failure and explain what happened.
”
3 efficiency and cares for the relationship between the parties.
THERE IS COMMITMENT when both parties express their
understanding that a commitment was made.
ü Otto Scharmer
- Book: Theory U ü Rafael Echeverría
- Otto Scharmer Site: https://www.ottoscharmer.com/ - Book: La Ontología del Lenguaje
- Company Site: https://www.presencing.org/ - Company Site:
https://www.newfieldconsulting.com/rafael-echeverria/
Enjoy Conscious Leadership!