WINDOWS 10 DPK VIA DELL DIGITAL LOCKER

Windows 10 DPK via Dell Digital Locker

Dell has introduced the new Windows 10 Digital Product Key (DPK) Activation process
through the Dell Digital Locker (DDL) for specific Precision Rack, Wyse and IoT.
These products are offered with Windows 10 Long Term Servicing Branch
(LTSB)/Embedded and non-Windows 10 Operating System (OS), but with a slight
variation in the DPK process.

It provides the installation process guide for Onsite Service, Carry-in-Services

(CIS)/Collect-and-Return (CAR)/Mail-in-Services (MIS) and CIS (TechDirect) which
can help the Technical Support (TS) to handle the DPK via DDL queries effectively.
The other Line-Of-Businesses (LOB's) are not affected by the new process and will
continue with DPK being pre-injected to the systemboard.

Overview

The new Windows 10 DPK Activation process through the DDL specific for a Precision
Rack, Wyse and IoT. It offer Windows 10 Long Term Servicing Branch (LTSB)/Embedded
and non-Windows 10 Operating System (OS).

For Precision Rack, Wyse and IoT systems the replacement systemboard will not
contain a pre-injected service product key and the system will prompt for
activation of Windows 10 OS. The activation process is completed using DDL which
can be used to view and manage the information, such as: products, software,
subscriptions, and licensing information in one location.

A NOTE indicates important information that helps you make better use of your
computer. NOTE:
The other Line-Of-Businesses (LOB's) are not affected by the new process and will
continue with DPK being pre-injected to the systemboard.

Impacted Systems
Some of the following Precision Rack, Wyse and IoT systems are impacted due to this
change.

Wyse IoT Precision Rack

--
Wyse 5070 Dell Edge Gateway 5000 Precision 7920 Rack
Wyse 5470 Dell Embedded Box PC 3000 Precision 7920 Rack
Wyse 5470 AIO Dell Embedded Box PC 5000 Precision 7920 Rack

FAQs

Q) What email address is used for sending the order email to the customer?
Solution
For sending the order mail:
use 'Digital_Fulfillment_Alert@dell.com' as sender and make the subject line to:
'Dell Digital Locker Order'

Q) When can a customer expect to receive their order email?

Solution
1.Set an expectation that the key will be provided on the next business day.
2.As the digital fulfillment team works 24x5, the customer will receive their email
immediately after it is processed.
Q) The customer did not receive an order email. What should be the next step?
Solution
1.Please have the customer sign into their DDL and see if the product and digital
key is available. If so, they can use the 5x5 to activate Windows.
2.After verification if there is no product in the DDL, please send an email to
"GlobalDigitalDistributionTechTeam-TechSupport@Dell.com" referencing the Fusion
incident number.
3.Also acknowledge that the customer did not receive their order email and the
product is not available in their DDL.

Q) What expectations should be set with the customer?

Solution
=If it is determined that the customer requires a digital DPK to be sent via the
DDL, please make sure to provide the information below directly to the customer.
1.Ensure the customer knows that they will receive an email from Dell titled "Dell
Digital Locker Order" and they need to log into the DDL with that same email to
retrieve their DPK.
2.Ensure the customer understands that they will not receive an order email
immediately, it should arrive within the next business day.

Q) How to access DDL?

Solution
1.Follow the steps below for instructions on how to access the DDL for software
products available with the respective Dell computer.
2.Go to Dell Digital Locker, then click on the Sign In button to access the
account.
3.Sign in to Dell "My Account" using the email address used at the time of purchase
or the one used to assign the respective software licenses. For questions about
creating or updating a My Account login, please see the My Account FAQs.
4.If having a trouble finding the order or logging in to the Locker, contact Dell
support at the following link: Contact Order Support

Q) Is TS been made aware and aligned to support this new process?

Solution Yes, the TS have been trained to support the new process and for more
information, please refer to the OKB Doc ID: SLN320562

Onsite Service - Dispatch Process

The onsite dispatch process is explained with the help of the following process
flow.
( PIC IN CP )
NOTE:
L2's can submit a fusion request using: Fusion Queue 8233 - Windows Service DPK
Replacement

CIS/CAR/MIS - Dispatch Process

The CIS/CAR/MIS dispatch process is explained with the help of the following
process flow.
( PIC IN CP )
NOTE:
L2's can submit a fusion request using: Fusion Queue 8233 - Windows Service DPK
Replacement

CIS TechDirect - Dispatch Process

The CIS TechDirect installation process is explained with the help of the following
process flow.
NOTE:
L2's can submit a fusion request using: Fusion Queue 8233 - Windows Service DPK
Replacement

Parts Request via TechDirect

The customer email address is required for requesting a system board through
TechDirect. The customers need to verify their email address for the Carry-In-
Service (CIS), as will be used for sending the instructions for accessing the DDL
to retrieve the DPK.