V V COLLEGE OF

ENGINEERING
V V Nagar, Arasoor, Tisaiyanvilai.

DEPARTMENT

OF

ENGLISH

2020 - 2021
 V V COLLEGE OF ENGINEERING

Tisaiyanvilai - 627 657

REGISTER NO:

CERTIFICATE
This is a Bonafide record work done by ……………………………………………...…

for HS8581 – PROFESSIONAL COMMUNICATION at V V College of Engineering,

Tisaiyanvilai, during 2020-2021.

Station : Tisaiyanvilai

Date :

Staff-in-Charge Head of the Department

Submitted to the Anna University, Chennai Practical Examination held on _ _ _ _ _ _ _ _

Internal Examiner External Examiner

CONTENTS

S. No Date Name of the Experiment Page No Staff Signature

Language Laboratory

1. 05.05.21 Introduction

2. 12.05.21 Listening Comprehension

3. 19.05.21 Reading Comprehension

4. 26.05.21 Cover Letter and Resume

5. 02.06.21 Error Correction

6. 09.06.21 Jumbled Sentences

7. 16.06.21 Report Writing

8. 23.06.21 Technical Presentation

9. 30.06.21 Group Discussion

10. 07.07.21 Interview Questions

11. 14.07.21 Telephonic Conversation

12. 21.07.21 Soft Skills

 INTRODUCTION
Communication is an important facet of life. Communication skills are essential in all

spheres of life. In the information age, we have to send, receive, and process huge numbers of

messages every day. But effective communication is about more than just exchanging

information; it is also about the emotion behind the information. Effective communication can

improve relationships at home, work, and in social situations by deepening your connections to

others and improving teamwork, decision-making, and problem solving. It enables you to

communicate even negative or difficult messages without creating conflict or destroying trust.

Effective communication combines a set of skills including nonverbal communication,

attentive listening, the ability to manage stress in the moment, and the capacity to recognize

and understand your own emotions and those of the person you’re communicating with.

While effective communication is a learned skill, it is more effective when it’s

spontaneous rather than formulaic. A speech that is read, for example, rarely has the same

impact as a speech that’s delivered or appears to be delivered spontaneously. Of course, it takes

time and effort to develop these skills and become an effective communicator. The more effort

and practice you put in, the more instinctive and spontaneous your communication skills will

become.

Effectively communication centers round the usage of words, speed of delivery of

words, pitch modulation and body language. Using the right tools to communicate the right

messages at the right time can salvage a crisis and motivate people to work towards success.

Truly said, communication works but for those who work at it.
 LISTENING
COMPREHENSION

Heather loved the freedom of soaring high above the land and sea. She learned how to
hang‐glide from her boyfriend.

Initially, she was scared to death. The first time he took her up, she hung on for dear life. But
by the end of that flight, she was hooked. Half a year later, she bought her own hang‐glider.

Almost every weekend, she drove to Torrey Pines and leaped off the cliff. She could soar to La
Jolla in less than five minutes. She liked to fly over the town. She would wave at kids pointing
and looking up at her, and they would shout and wave back excitedly.

One day she was returning to the launch site when she noticed a red hawk rapidly approaching
her. It briefly disappeared. Then she heard its claws ripping the wing's fabric. It flew off. But
the next thing she knew, it was flying straight at her. She turned out of its way, but it dove at
her again. She was scared.

She had to evade its attacks four times before she was able to land safely. Even after she
landed, it circled overhead, as if daring her to fly again. What did I do to you, she wondered.

As she drove home, she found out that she had been lucky. The radio news reported that in
Australia, a hang‐glider had been attacked by not one, but two, eagles. Maybe it was
something in the air, Heather thought.
 READING COMPREHENSION
Read the following paragraph and answer the question
No longer is asthma considered a condition with isolated, acute episodes of
bronchospasm. Rather, asthma is now understood to be a chronic inflammatory disorder of the
airways—that is, inflammation makes the airways chronically sensitive. When these hyper-
responsive airways are irritated, airflow is limited, and attacks of coughing, wheezing, chest
tightness and breathing difficulty occur.
Asthma involves complex interactions among inflammatory cells, mediators, and the
cells and tissues in the airways. The interactions result in airflow limitation from acute broncho-
constriction, swelling of the airway wall, increased mucus secretion, and airway remodeling.
The inflammation also causes an increase in airway responsiveness. During an asthma attack,
the patient attempts to compensate by breathing at a higher lung volume in order to keep the air
flowing through the constricted airways, and the greater the airway limitation, the higher the
lung volume must be to keep airways open. The morphologic changes that occur in asthma
include bronchial infiltration by inflammatory cells. Key effector cells in the inflammatory
response are the mast cells, T lymphocytes, and eosinophils. Mast cells and eosinophils are also
significant participants in allergic responses, hence the similarities between allergic reactions
and asthma attacks. Other changes include mucus plugging of the airways, interstitial edema,
and microvascular leakage. Destruction of bronchial epithelium and thickening of the
subbasement membrane is also characteristic. In addition, there may be hypertrophy and
hyperplasia of airway smooth muscle, increase in goblet cell number, and enlargement of
submucous glands.
Although causes of the initial tendency toward inflammation in the airways of patients
with asthma are not yet certain, to date the strongest identified risk factor is atopy. This
inherited familial tendency to have allergic reactions includes increased sensitivity to allergens
that are risk factors for developing asthma. Some of these allergens include domestic dust mites,
animals with fur, cockroaches, pollens, and molds. Additionally, asthma may be triggered by
viral respiratory infections, especially in children. By avoiding these allergens and triggers, a
person with asthma lowers his or her risk of irritating sensitive airways. A few avoidance
techniques include: keeping the home clean and well ventilated, using an air conditioner in the
summer months when pollen and mold counts are high, and getting an annual influenza
vaccination. Of course, asthma sufferers should avoid tobacco smoke altogether. Cigar, cigarette,
or pipe smoke is a trigger whether the patient smokes or inhales the smoke from others. Smoke
increases the risk of allergic sensitization in children, increases the severity of symptoms, and
may be fatal in children who already have asthma. Many of the risk factors for developing
asthma may also provoke asthma attacks, and people with asthma may have one or more
triggers, which vary from individual to individual. The risk can be further reduced by taking
medications that decrease airway inflammation. Most exacerbations can be prevented by the
combination of avoiding triggers and taking anti-inflammatory medications. An exception is
physical activity, which is a common trigger of exacerbations in asthma patients. However,
asthma patients should not necessarily avoid all physical exertion, because some types of
activity have been proven to reduce symptoms. Rather, they should work in conjunction with a
doctor to design a proper training regimen, which includes the use of medication.
In order to diagnose asthma, a healthcare professional must appreciate the underlying
disorder that leads to asthma symptoms and understand how to recognize the condition through
information gathered from the patient's history, physical examination, measurements of lung
function, and allergic status. Because asthma symptoms vary throughout the day, the respiratory
system may appear normal during physical examination. Clinical signs are more likely to be
present when a patient is experiencing symptoms; however, the absence of symptoms upon
examination does not exclude the diagnosis of asthma.
1. According to the passage, what is the name for the familial inclination to have
hypersensitivity to certain allergens?
a. interstitial edema
b. hyperplasia
c. hypertrophy
d. atopy
2. Why does a person suffering from an asthma attack attempt to inhale more air?
a. to prevent the loss of consciousness
b. to keep air flowing through shrunken air passageways
c. to prevent hyperplasia
d. to compensate for weakened mast cells, T lymphocytes, and eosinophils
3. The passage suggests that in the past, asthma was regarded as which of the following?
a. a result of the overuse of tobacco products
b. a hysterical condition
c. mysterious, unrelated attacks affecting the lungs
d. a chronic condition
4. Which of the following would be the best replacement for the underlined word
exacerbations in this passage?
 a. allergies
b. attacks
c. triggers
d. allergens
5. The passage mentions all of the following bodily changes during an asthma attack except
a. severe cramping in the chest.
b. heavy breathing.
c. airways blocked by fluids.
d. constricted airways.
6. Although it is surprising, which of the following triggers is mentioned in the passage as
possibly reducing the symptoms of asthma in some patients?
a. using a fan instead of an air conditioner in summer months
b. exposure to second-hand cigarette smoke
c. the love of a family pet
d. performing physical exercise
7. Why might a patient with asthma have an apparently normal respiratory system during
an examination by a doctor?
a. Asthma symptoms come and go throughout the day.
b. Severe asthma occurs only after strenuous physical exertion.
c. Doctor's offices are smoke free and very clean.
d. The pollen and mold count may be low that day.
8. Who might be the most logical audience for this passage?
a. researchers studying the respiratory system
b. healthcare professionals
c. a mother whose child has been diagnosed with asthma
d. an antismoking activist
9. What is the reason given in this article for why passive smoke should be avoided by
children?
a. A smoke-filled room is a breeding ground for viral respiratory infections.
b. Smoke can stunt an asthmatic child's growth.
c. Smoke can heighten the intensity of asthma symptoms.
d. Breathing smoke can lead to a fatal asthma attack.

COVER LETTER AND RESUME

04.02.2021
From
AAAA
BBB
CCC
To
 The Manager
XYZ Company
Sir,
Sub: Application for the post of Planning Engineer – Reg.
Ref: Your Advertisement in The Hindu dated 02.02.2021.
In response to your advertisement, I wish to apply for the post of Planning Engineer in
your establishment. I completed M.E. in Computer Science and Engineering at V V College of
Engineering, Tisaiyanvilai.
Having possessed necessary qualification and experience, I think I will be considered for
the post. I have enclosed my résumé and photocopies of my certificates for your perusal. If I am
selected, I assure you that I will work to the utmost satisfaction of my superiors.
Anticipating your call for interview where I can prove my credentials.
Thanking you,
Yours faithfully,
(_________)
Enclosure: Résumé
Photocopies of my certificates

Résumé
XXX
CCCC E-Mail:rajun95@gmail.com
DDDD Mobile: 9955456448

Objective:
To achieve the highest standards in my work through innovation and dedication and
simultaneously contribute to the growth and success of my organization.

Qualification:
 July 2017 – M.E. (Electronics and Communication Engineering) in Government College Of
Engineering, Chennai With 90%
 July 2015 – B.E. (Electronics and Communication Engineering) in XYZ College of
Engineering, Mumbai with 90%
Technical Qualification:
Language: C, C++, Embedded, Java Basic, VLSI, Circuit Design, MAT LAB
Projects
 Voice Recognition and Controlling.
 Flying Robot for Measurement system.
Working Experience:
 Working as Maintenance Engineering in PVT Technologies, Calcutta From September 2020
Onwards.
 Worked as Apps Developer, in ABC Pvt. Ltd., Mumbai, between August 2017 And July 2019.
Seminars / Conferences Attended:
 Presented a paper on “Nano Technology Circuits” in the National conference conducted by
Anna University, Chennai.
 Participated in the National Conference on “Wireless Voice Communication” Conducted by
National College of Engineering, Kovilpatti.
Achievements:
 University gold medalist in UG level.
 Got Youngest Scientist Award during High School.
 Won the best project award at the PG level.
 Conducted regular motivation programmes for the department staff team and helped in the
development of work force.
Personal Details:
Father’s name : _______
Date of Birth : _______
Age : _______
Gender : _______
Marital Status : _______
Languages Known : _______
Nationality : _______
References:
1. Mr. _______
_______
______
2. Mr. _______
_______
_______
Declaration:
I hereby declare that the information furnished above is true and correct to the best of
my knowledge and belief.
Place: _________
Date: _________ (_______)

ERROR CORRECTION

Identify the correct sentence.

1. She is a most intelligent girl in the class.

She is the most intelligent girl in the class.

2. The man did not know what he was going to do next.

The man did not know what was he going to do next.

3. There is so many more opportunities today in media.

There are so many more opportunities today in media.

4. Can you take care of my dog two weeks while I am away?

Can you take care of my dog for two weeks while I am away?

5. The police officer told me that I would have to pay for the speeding ticket.
The police officer told me I would have to pay for the speeding ticket.

6. Having laid the magazine on the desk, she went out of the door.
Having laid the magazine on the desk, she went out the door.

7. We wondered why didn't you come.

We wondered why you hadn't come.

8. It is no good expecting promotion within the first two years.

It is no good expecting for promotion within the first two years.

9. The girl who won the relay race thanked the coach.
The girl thanked the coach who had won the relay.

10. Congratulations! Your cover letter and resume have made a good impression.
Congratulations! Your cover letter and resume has made a good impression.

11. No one in our class play volley ball as good as Kumar.

No one plays volleyball as good as Kumar.
12. I wasn't expecting you prior information.
I wasn't accepting you without priority information.

13. In the beginning everybody put their money into internet enterprises.
At the beginning everybody put their money into internet enterprises.

14. Don't worry for making friends.

Don't worry about making friends.

15. Thirty – litres of fuel do not seem to be sufficient for the distance to be covered.
Thirty – litres of fuel does not seem to be sufficient for the distance to be covered.

16. Kendo, a Japanese martial art is gracefuller than many other sports.
Kendo, a Japanese martial art is more graceful than any other sports.

17. We are here today to discuss ways of improving sales in rural market areas.
We are here today to discussed ways of improving sales in rural market areas.

18. Double negatives don't have no use in Standard English.

Double negatives have no use in Standard English.

20. Everyone on the project have to attend to the meeting.

Everyone on the project has to attend the meeting.

21. I went to the library to get as much information as I could.

I went to the library to get as many information as I could.

22. One of the speakers scheduled for the day before the final meeting were known to be
very boring.
One of the speakers scheduled for the day before the final meeting was known to be
very boring.

23. You must abide by the terms and conditions.

You must abide with the the terms and conditions.

24. He suggested that we meet at the train.

He suggested that we should meet at the train.

25. Ringing, everyone glared at the with the cell phone.

Everyone glared at the man with the ringing cell phone.

26. Manish Verma has recently been selected the Ambassador to SriLanka.
Manish Verma has recently been selected the Ambassador to the SriLanka.
27. The new software is the bestest among all other on the market.
The new software is the best available in the market.

28. Could you tell me were I could find a pay phone?

Could you tell me where I could find a pay phone?

29. The woman was very angry because she had to wait for long.
The woman who was very angry because she had waited so long.

30. Unless you leave this place immediately there will be chaotic.
Unless you leave this place at once there will be chaos.

31. All business students should learn word processing, accounting, and how to program
computers.
All business students should learn word processing, accounting, and computer
programming.

32. The CD is the soundtrack of my favourite movie that we heard.

The CD that we had heard is the soundtrack of my favourite movie.

33. Working all day long in financial services can be a very tiring occupation.
Working all day long in financial services can be a very tired occupation.

34. Our writing, like our speech, is the sign of our ability to communicate.
Our writing, like our speech, is the sign of our ability for communicate.

35. After the three-week vacation, she looked very good.

After the three-week vacation, she looked very well.

36. Can you take care of my dog two weeks while I am away?
Can you take care of my dog for two weeks while I am away?

37. Sachin Tendulkar was one of the batsman who was qualified for the world cup.
Sachin Tendulkar was one of the batsmen who qualified for the world cup.

38. One of the newly appointed editor in chief lost his contact lens.
One of the newly appointed editors in chiefs lost his contact lenses.

39. His report, including thorough notes on the background investigation, were well received.
His report, including thorough notes on the background investigation, was well
received.

40. Most banks do not mind to lend money to young entrepreneurs.

 Most banks do not mind lending money to young entrepreneurs.

41. He is very careful with his money and spares a quarter of it every month.
He is very careful with his money and saves a quarter of it every month.

42. Had he understood the problem, he wouldn't have committed those mistakes.
If he had understands the problem, he would not have committed those mistakes.

43. It is quite acceptable to pay a lot for high quality work especially if the service is
very good.
It is quite acceptable to pay a lot for high quality work especially if the service is very
well.

44. Before moving to Philadelphia Mexico City was their home.

Before moving to Philadelphia, they lived in Mexico City.

45. Jack and Sawyer often argue with each other.

Jack and Sawyer often argues with each other.

46. Her attitude as well as her appearance is inappropriate.

Her attitude as well as her appearance are inappropriate.

47. Everyone at the meeting are responsible for a presentation.

Everyone at the meeting is responsible for a presentation.

48. We was going to go to the movies today after school.

We are going to go to the movies today after school.

49. Tilda seems to think that Tom was not at home.

Tilda seem to think that Tom was not at home.

50. Four years are a long time to spend away from your friends and family.
Four years is a long time to spend away from your friends and family.

JUMBLED SENTENCES

Rearrange the group of sentences to make a coherent paragraph:

1. In the long term, certain chemicals in tobacco smoke intensify the damage in the
lung region.
2. But, giving up smoking progressively reduces such risks of lung cancer.
3. Consequently, the mucus remains and starts accumulating in the lungs, making
 them liable to infection.
4. However, without any doubt it can be said that smoking is injurious to health.
5. The damage caused to the lungs and respiratory passage inhibits the process that
removes mucus and dust particles.
6. There is overwhelming statistical and experimental evidence to associate smoking
with diseases like lung cancer and coronary heart attack.
7. This in turn induces cancer in the lung tissue.
8. Apart from early death from these two diseases, heavy smokers suffer from
persistent cough, which damage the lungs
6,8,1,5,3,7,2,4
1. Antarctica, which is regarded as a continent by itself is located in this southern
polar region.
2. Geographers have found that there are some important differences between the
northern and southern polar regions of the earth.
3. Antarctica is snow-bound almost throughout the year, but the snow in the artic
melts in summer.
4. The artic region, in the north, is mostly sea, surrounded by masses of land.
5. But, on the whole, both the Polar Regions help nature, in maintaining the
ecological balance.
6. The southern pole, on the other hand is situated in a land mass surrounded by oceans.
7. Both the regions, in general have a very cold climate.
8. The winter in the artic is not so severe as the Antarctic
2,7,8,1,4,3,6,5

1. Where there is a language barrier, communication is accomplished through sign

language.
2. Body language transmits ideals or thoughts by certain actions.
3. Many of these symbols of whole words are very picturesque and exact and can be
used internationally.
4. Ever since humans have inhibited the earth, they have made use of various forms
of communication.
5. Other forms of non-linguistic language can be found in Braille, signals, flags,
mores code and smoke signals.
6. A nod signifies approval, while shaking the head indicates a negative reaction.
7. Generally, this expression of thought and feelings has been in the form of oral speech.
8. Nonetheless verbalization is most common form of communication.
3,5,4,1,7,6,2,8
1. He training of employees in a modern organization is a process for different from
what it was in the past.
 2. Today training is given in institutes where the latest tools and methods are used in
the training programme.
3. Then for the rest of his life, he would keep working and earning a living using the
skills he learnt from his master.
4. Adaptation to new tools and methods is an important aspect of his training.
5. In the past, when the carpenter or a mason wanted to learn the skills of masonry or
carpentry, he would apprentice himself to an experienced craftsman and learn from
him.
6. With modern techniques, the employees can complete the work more quickly and
more efficiently.
7. The craftsman learns something of the theory behind the skills that he learns,
instead of blindly doing what he has been taught.
1,5,3,2,4,7,6
1. To test his hypothesis that the shape of a pyramid is responsible for the
preservation of dead bodies, an accurate model of the Cheops was made and a dead
cat was put inside it.
2. This is now called the Great pyramid.
3. He found it usually humid there, but what really surprised him were the garbage
cans that contained, among the usual tourist litter, the bodies of a cat and some
small desert animals that had wandered into the pyramid and died there.
4. The pyramids on the west Bank of the Nile were built by the pharaohs as royal
tombs and date from about 3000 B.C
5. Some years ago it was visited by a Frenchman named Bovis took shelter from the
midday sun in the pharaohs’ chamber, which is situated in the center of the
pyramid, exactly one third of the way up from the base.
6. He began to wonder whether the pharaohs had really been so carefully embalmed
by their subjects after all, or whether there was something about the pyramid
themselves that preserved bodies in a mummified condition.
7. The most celebrated are those at Giza, of which the largest is the one that housed
the pharaoh, known as Cheops.
8. Despite the humidity, none of the bodies had decayed, but just dried out like mummies.

4,7,5,3,6,1,8,2

1. For one, the higher compression that makes the diesel more efficient necessitates
the use of heavier engine components.
2. Thirdly, diesel engines, have been noted for their loud noise and vibrations
3. However, the popularity of diesel engines still continues, because Petrol is costlier
 than diesel.
4. Finally, these engines are known for the emission of heavy smoke.
5. The diesel engine an increasingly popular engine is automobiles have its own
disadvantages.
6. But, plugs are available to preheat the engines to provide easier starting.
7. Therefore, diesel engines remain heavier than petrol engines.
8. Another disadvantage is that diesel engines are difficult to start in cold weather.
5,1,7,8,6,2,4,3
1. This could be easily adopted for use by local authorities
2. Paper, is in fact, probably the material that can be most easily recycled
3. Recycling of this kind is already happening with milk bottles, which are returned to
the dairies, washed and refilled
4. On top of that, more and more diaries are experimenting with plastic bottles.
5. A machine has been developed that pulps papers then processes it into packing e.g.,
egg boxes and cartons
6. It would mean that people would have to separate their refuse into paper and non-
paper, with a different dustbin for each.
7. And now with massive increases in paper prices, the time has come, at which
collection authorities could be profitable
8. But both glasses and paper are being threatened by growing use of plastic.

5,1,6,2,7,3,8,4
1. A great deal of the information we now know about sleep and the psychological
changes causes can be traced back to the invention of the electroencephalograms in
the 1950’s
2. Brain wave function could be examined and scientists could observe sleep from
moment to moment.
3. According to current scientific thought, the human body is preprogrammed to sleep
4. This machine allowed scientists to record the feeble electric currents generated on
the brain without opening the skull
5. At nightfall, cells in the retina send a sleep signal to a cluster of nerve cells in the brain
6. In the 1970’s, it became possible for scientists to make assumptions about the role
breathing plays during sleep.
7. It was here that science really began it understand the nature of sleep and the role
of it plays in people’s lives
8. These nerves cells are concentrated in a part of the brain called hypothalamus.

3,1,4,2,7,5,8,6

REPORT WRITING
Report on an industrial visit
15.02.2021
V V COLLEGE OF ENGINEERING
CHENNAI
From
S.M. Aahan

The class Representative

To
The HOD
Department of CSE
Sir
Sub: Report on the one-day industrial visit – Reg.
On receiving the letter of permission from MRF Tyres Limited, Chennai, 40 students
with two faculty members (Mr. Krishna and Ms. Kanmani ) went on an industrial visit to the
factory on 11.02.2021.
We all assembled at the college at 8 am and left the college in a bus. We reached the
factory at 10 O' clock. An engineer-in-charge of production received us and gave a brief
introduction of the factory. We were given masks to be worn. Then he took us around from one
section to the next and explained the process involved in the making of tyres. The workers were
doing the work concentrated. A few robots are also employed to do certain repetitive minor
operations. The visit came to an end at 3 pm. We left the premises at 3.30 pm.
It was an informative, interesting and a successful visit. I take this opportunity to thank you for
having granted permission for such an industrial visit.
Thank you.
Yours faithfully,
S.M. Aahan
The class Representative
A report on an accident that took place in a leading car manufacturing unit:
15.02.2021
ABC MANUFACTURERS LTD.
GDS main road, Chennai.
From
The Supervisor
ABC Manufacturers Ltd
Chennai
To
The Managing Director
 ABC Manufacturers Ltd
Chennai
Sir
Sub: Report on the fire accident in the factory - Reg.
With reference to your intimation No. MD/BC1703 dated 10.02.2021, a detailed study
has been made on the fire accident that took place on 20th of this month in our factory.
Last week on 20 March 2021, a huge fire broke out around 2 pm in our welding section.
It spread quickly and a fairly large number of tools and spare parts were damaged. Immediately
fire extinguishing spray started automatically and fire service rushed from outside also. Two
workers inside the factory experienced 20% burns. They were administered first aid and taken to
the hospital.
Under investigation, it is found that the fire broke out because of short circuit in the main
line. The total loss is estimated to be Rs. 1,50,000.
To avoid such mishaps in the future, it is recommended that,
 Wiring should be checked and replaced at regular intervals
 Proper fuses should be installed
 More number of automatic fire extinguishing devices should be installed
 Enough fire extinguishers must be kept handy.
 More fire alarms should be kept
If all these measures are taken, definitely such accidents can be prevented in future.
Thank you.
Yours faithfully,
The Supervisor

INTERVIEW QUESTIONS
1. Tell us something about yourself?
It’s my pleasure to introduce myself. I am P.Amuthan. I come from Tisaiyanvilai. I am
pursuing Bachelor of Engineering in the stream of Mechanical Engineering at V V College
of Engineering, Tisaiyanvilai. I am resourceful, self-disciplined and energetic.
2. Why should I hire you?
As I am a fresher, I don’t have any experience. But I am willing to work for you in any kind
of situation. I have the ability to work with your organization and I will prove myself.
3. What are your strengths and weakness
My strengths are I have a good communication skill and leadership qualities. I got my
confidence from my experience like I was able to manage 1000 members with different
mind state in my Tech fest as an organizer.
I am a quick learner and I am ready to work with team with positive attitude.
Weakness is I cannot say no, when someone asks for help.
4. What is the difference between confidence and over confidence?
I am going to give my best in the interview to impress the panel members, this is confidence.
I know that the panel members will hire me at any cost, this is over confidence.
5. What is the difference between hard work and smart work?
Hard work gives results but takes time. Smart work will give optimum results with less work
and within less time because smart work is an intangible asset of genius.
6. Why do you want to work at our company?
Why because it’s a great pleasure to work with your company. It will help me to explore my
skills and prove my ability and also gain experience. I think it will be a good platform to
prove myself.
7. Can you work under pressure?
I believe that if we love what we do. We never feel the pressure. I always try to face
challenges in my life. Working under pressure is the opportunity to know about my ability
and gaining confidence.
8. What are your goals?
My short term goal is to get placed in a multinational company. My long term goal is to see
myself as a successful person at a respectable position.
9. Are you willing to relocate or travel?
I don’t see any problem in relocating. Relocation means learning new things, interacting
with new people, new culture that teaches us many more. As I like learning, relocation is not
an issue. It will give me new experience and prove to be beneficial for my personality
development as well.
10. What makes you angry?
 Whenever someone disturbs me a lot and underestimates my capability, I get angry but I try
to control my anger with a smile and handle the situation.
11. Give me an example of your creativity?
There is nothing like giving a particular example, but my creativity lies in every work what I
do daily. Always try to implement something new that makes hard work into smart work.
12. How long would you expect to work for us if hired?
As a young graduate it has been always my dream to be part of this organization. If I am
selected, it will be my pleasure and I assure that I give my level best. If you recognize my
work and potential, I will be there with you always as long as you want me to stay in this
company.
13. Describe your ideal company’s location and job?
An ideal company is one where I can utilize my skills and abilities and gain more
knowledge.
An ideal job is one which gives self-satisfaction to me. I can work at any place as I can
adapt to any new environment.
14. Explain how you would be an asset to this organization.
Employees are the asset of the company because company’s growth depends on the
employee’s hard work, smartness and dedication.
15. Who has inspired you in your life and why?
Challenges inspire me the most because every challenge has taught me a lesson. They make
my life interesting. Prepare us to fight with our career. It is the key to success if we want to
reach at highest peak. It will be done by accepting challenges.
TELEPHONIC CONVERSATION

Having telephone conversations in a second language can be very stressful. If you don’t know
what to say, it is very common to feel nervous in any conversation. This is true even when
speaking in your native tongue. One of the main reasons people get nervous is because they
aren’t prepared and know they might make mistakes during the conversation.
To improve confidence on the phone you must learn what to say. The first thing you should
do to improve your telephone communication ability is to start out small by learning simple
vocabulary and phrases. Start by knowing different greetings. It is so easy when learning
English to try to do too much too soon and then get frustrated with not being able to speak as
you had imagined. You have to start small, gradually developing skills and slowly working up
to something more difficult.
Relax and enjoy yourself as well. Everyone knows learning a language can be frustrating!
Don’t worry if you make mistakes. Native speakers of English understand that you won’t say
everything the exact same way that they would. You shouldn’t feel that you can’t make any
mistakes, no one expects you to be perfect.
Telephoning Skills
Learning how to communicate well on the telephone is one of the top priorities for many
students who need to use English at work. Learning the common phrases that are used on the
telephone helps students know what to expect. However, what students often need most is
practice, practice, and more practice. While helpful, practicing a role-play in the classroom is
not always the best way to improve telephoning skills.
Overcome Barriers:
Telephoning requires special skills as there are a number of difficulties that arise when
telephoning that are specific to telephoning. The first and foremost difficulty is not being able
to see the person you are communicating with. This lack of visual communication often
makes students, who can communicate quite successfully in other situations, nervous and
thereby hinders their communicative abilities. Add to this the typical hectic pace of business
communication, and you have a particularly difficult situation.
Breathe:
Before you pick up the phone, take a deep breath. Most of us are what they call “shallow
breathers”. We take small breathes in and out and therefore, sound tired when we answer the
phone. The goal is to sound like you like your job and you are glad they called. Practice
taking a very big breath and answering the phone at the top of that breathe. You will continue
speaking on the exhale of that breath and the caller will hear energy in your voice!
You can also practice it when you are making a call and start your breath as the phone is
ringing on the other end. You’ll be surprised how you feel when you use this technique.
Identify yourself:

Give your full name and function and or the name of your company. Since they have taken
the time to call you, you may answer the phone this way;
Be Sincere:
If we are honest with ourselves, we are all “problem solvers” in some way. People call us on
the phone to have a problem answered. Whether it is to get driving directions, or hours of
operation or questions about our merchandise, they have a question and want it answered
quickly, intelligently and politely.
Listen attentively:
Put everything down when you answer the phone! Easier said than done, isn’t? How many
times have you been in your office answering email, talking on the phone, listening to your
ipod and sipping? Callers don’t like to be ignored and by multitasking, we are not focused on
the caller’s wants and needs.
Visualize the person:
Visualize the person, even if you don’t know them so that you remind yourself you are
engaged in a two-way conversation. If you still have trouble listening, start taking notes on
what they are saying. Use a headset if possible, to keep your hands free. By taking notes you
can verify with them as well as yourself, the important points of the conversation and the
action items that needed attention.
Outcome:
If the phone call has been successful, the first 30 seconds established a positive perception
about you through voice, and tone and focus. The last 30 seconds will be when the caller
finalizes their opinion about you. You can make that a positive experience by thanking them
for calling, reviewing the problem you were able to solve and then most importantly, thanking
them for their continued business.
Telephone skills include:
Smiling

Smiles and gestures can easily be heard over the phone, so keeping that smile on your face
helps to create a positive engagement with caller every time you talk to them.
Empathy
If you can’t put yourself in a caller’s shoes especially when you know they are wrong, how
can you understand why they have the feelings they do about the issues they have called in
about? If you cannot come to an understanding of why a caller is calling, it’s practically
impossible to help them in any positive way.

Problem Solving Skills

Generally, the company you work for will offer the tools to solve any problem a caller may
have, but it is your job to learn how to use them effectively.
Introducing yourself
 Hey George. It's Lisa calling. (informal)
 Hello, this is Julie Madison calling.
 Hi, it's Gerry from the dentist's office here.
 This is she.*
 Speaking.*
*The person answering says this if the caller does not recognize their voice.
Asking to speak with someone
 Is Fred in? (informal)
 Is Jackson there, please? (informal)
 Can I talk to your sister? (informal)
 May I speak with Mr. Green, please?
 Would the doctor be in/available?
Connecting someone
 Just a sec. I'll get him. (informal)
 Hang on one second. (informal)
 Please hold and I'll put you through to his office.
 One moment please.
 All of our operators are busy at this time. Please hold for the next available person.
Making special requests
 Could you please repeat that?
 Would you mind spelling that for me?
 Could you speak up a little please?
 Can you speak a little slower please. My English isn't very strong.
 Can you call me back? I think we have a bad connection.
 Can you please hold for a minute? I have another call.

Taking a message for someone

 Sammy's not in. Who's this? (informal)
 I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
 I'm afraid he's stepped out. Would you like to leave a message?
 He's on lunch right now.Who's calling please?
 He's busy right now. Can you call again later?
 I'll let him know you called.
 I'll make sure she gets the message.
Leaving a message with someone
 Yes, can you tell him his wife called, please.
 No, that's okay, I'll call back later.
 Yes, it's James from CompInc. here. When do you expect her back in the office?
 Thanks, could you ask him to call Brian when he gets in?
 Do you have a pen handy. I don't think he has my number.
 Thanks. My number is 222-3456, extension 12.
Confirming information
 Okay, I've got it all down.
 Let me repeat that just to make sure.
 Did you say 555 Charles St.?
 You said your name was John, right?
 I'll make sure he gets the message.
Listening to an answering machine
 Hello. You've reached 222-6789. Please leave a detailed message after the beep.
Thank you.
 Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me
a message and I'll get back to you as soon as I can.
 Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday.
Please call back during these hours, or leave a message after the tone. If this is an
emergency please call the hospital at 333-7896.
Leaving a message on an answering machine
 Hey Mikako. It's Yuka. Call me! (informal)
 Hello, this is Ricardo calling for Luke. Could you please return my call as soon as
possible. My number is 334-5689. Thank you.
 Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you
know that you're due for a check-up this month. Please give us a ring/buzz whenever
it's convenient.

Finishing a conversation
 Well, I guess I better get going. Talk to you soon.
 Thanks for calling. Bye for now.
 I have to let you go now.
 I have another call coming through. I better run.
 I'm afraid that's my other line.
 I'll talk to you again soon. Bye.
EXAMPLES
A: "Hello? This is Steve."
B: "Hi Steve, this is Mary from ABC Company. I'm returning your call."
A: "Hi Mary. How are you doing?"
B: "I'm doing great thanks."
A: "Thanks for returning my call. I couldn't figure out why the ending balance on
fiscal year 2003 didn't match the beginning balance on of 2004."
B: "When I checked, it was matching. How much is the difference?"
A: "The amount is exactly $42,000."
B: "Oh. I know what the problem is. We opened another bank account at the end of
fiscal year 2003. I might not have included the new bank statements when I sent over
the information."
A: "That makes sense. I'm just glad it wasn't out of my miscalculation. Can you send
over the statements? I should be done by end of day since everything looks good."
B: "Sure. I'll fax them to you immediately. Is 555-123-4567 the number I should fax it
to?"
A: "Yes. That is the correct number."
B: "I'll do it right now."
A: "Thank you for your help."
B: "I should have sent them over to you the first time. I apologize for that."
A: "No problem."
B: "Thank you."
A: "Thank you. Bye."

SOFT SKILLS

Critical and Creative Thinking

Critical Thinking is the process we use to reflect on assess and judge the assumption
underlying our own and others ideas and efforts.

 Critical Thinking
 The Six Types of Socratic Questions
 Phases of Critical Thinking
 Critical Thinking Skills
  Critical Thinking Habits of the Mind
 Examples of Critical Thinking Questions
Creative thinking is the process we use to develop ideas that are unique, usefulm and worthy of
further elaboration

 Creative Thinkers
 Ways to enhance your creative abilities
 Brainstorming
 Practice Creative Thinking
 First steps in open ended problem solving
 Bloom's Taxonomy
 Open ended problem solving
Exercises