Professional Documents
Culture Documents
MKT 337 Agora 2
MKT 337 Agora 2
Group Project
On
Agora
Submitted to:
Dr. Farzana Nahid
Assistant Professor
Department of Marketing & International Business
Submitted by:
Name ID
Shafar Ahmed Momin 1712467630
Ahmed Muttaquee 1812355630
Afia Nazmul 1811335030
Saklain Hossain Bin Nazmul 1812216030
The super shop targeted customers are basically urban and semi-urban based. The
retail shops outlets are almost in every important and posh areas of the Dhaka city
such as Dhanmondi, Gulshan, Uttara, Kakrail, Mirpur, Mogbazar. However, it also
has its operation in Chittagong and Sylhet.
It seems the super-shop targets only people of higher income mostly. Who belong
from the higher socio-economic back-ground. Besides people occupation ranging
from mid-level to top management people are their main target market. Which
refers it targets people of upper middle class to Elite class.
The personality of their current customers seems like price insensitive no matter
how much the price is they don’t bother that much as long as they are getting better
service.
Current Advertisement Practices of Agora:
Agora was started in 2001 as the first grocery chain shop in Bangladesh. However,
currently, Agora is not having any brand positioning and any unique selling points.
Agora doesn't spend much on advertisements. Currently Agora uses sales
promotion. They mainly gives offers and incentives by their membership cards.
They also send messages to their customers about the offers and deals, which is
direct marketing. Moreover, Agora uses personal selling, and lastly, it uses
Facebook, which falls under internet marketing.
Swot analysis of current campaigns of Agora:
Strengths: Agora is the first grocery chain shop in Bangladesh. They always
maintain good quality, and they are still recognizable among the competitions.
Weakness:
Agora does not spend on its promotional activities. They do not do any branding
on themselves. Because of that, they lost their position in the market. They also
lack in online presence. They only have a Facebook page where they post about
products. Compare to their competitors, they do not have any unique selling points.
They also do not go for any promotional campaigns.
Opportunities:
By rebranding and repositioning, Agora will easily gain attention from consumers.
Agora is a recognizable brand by proper promotional activities; they can easily
give competitions to their competitors.
Threats:
Agoras competitions have strong brand positioning. Swapno for the middle class,
Unimart for the upper class, etc. Their all competition having unique selling points
that Agora does not have despite being the first mover. Compare to the
competitions, Agora does not having any online presence. Because of that, they are
currently in a decline stage. These are the major threats of Agora.
Identifying the demographics and Psychographics:
Demographic:
Age : 17- 68
In demographic Agora should target on people who are in their teenage to those of
late baby boomers born after 1955. The Generation X is the next generation they
must care about. And they have to emphasize more on millennials right now who
are know as Generation Y as they are the current customers who will be buying the
products more often. The generation Z or iGen are the current and future potential
consumers as they born after 1996 they are the future people who will have family
and become early nesters and their family will be growing for next 20-35 years.
It seems like if Agora targets on people from teenagers to 65+ years they will be
covering a lot of market shares. Besides they need look into the income level of
mass people as a result more outlets should be opened in more areas of Dhaka and
all around the country. Some smaller express outlets in densely populated
residential areas can do well. Moreover, they need to look into consumer income
level and set price and products accordingly. People ranging in occupation from
student to Top level should be targeted.
In Psychographic the super shop must look into people lifestyle and if they open
outlets in different locations and urban as well as semi urban area the convenient
shop has to look into their way of living which refers to the products they need
from the shop. Although the product offering may not differ that much from store
to store. Though some additional products can be placed according to demand. The
personality traits has to be look into more carefully such as buyer openness,
conscientiousness, agreeableness etc.
Justification: The reason why this changed audience will help leveraging the
brand Agora is basically increased sales. Agora is the first convenience super shop
of Bangladesh which had view to serve people under one roof and provide best
quality products at a better price. Where environment and experience of buying
will be better. However, having this view they used to miss out huge market
opportunity. As a result other shops take chance of filling up that demand. Agora
did not look for serving mass people.
When this changed audience will come to know about Agora if there is more
expansion of the stores they will think about this oldest super shop at least in their
subconscious mind. If the product quality is better along with price sensitivity of
the consumers are highly ensured, Agora is good to get enough customers no
doubt. Because to get maximum customer in this retail industry there is no better
way than serving in diverse market place. Nowadays, most of the people buy their
necessary goods online as it is hassle free and easy. When Agora will do business
online more rigorously, they will get enough online traffics and their sales will face
an increase.
Campaign Objectives:
There can be many objectives for Agora, but their market position is now a
significant concern. Started in 2001, Agora was the first grocery super chain shop
of Bangladesh. Compare to Swapno Meena Bazaar and Unimart as per BCG
matrix Agora is Dog now.
Creative Brief:
In this section of the report, Agora's brand personality, process modeling of client-
agency
communication and usage of appeal are elaborated. Here, the appropriate
personality Agora
should carry would be recommended. Likewise, a discussion on the relevant appeal
for
establishing this brand's personality is incorporated in this section of the report.
Brand Personality
The competitors of Agora have captured the customers with innovative values.
Swapno, with its tagline and many branches, has captured the vast middle-class
families; Meena Bazaar is positioned as Fresh, organic food and first mover for
online groceries, Unimart captured the upper-class with varieties of retail products
and unique, posh shopping experience. So, to keep pace with them, Agora needs to
buckle up, and for this, Agora's appropriate personality would
be 'Sincerity' and acquire the captured customers with "prime quality selection in
store's products."
Back then, in 2001, Agora was the most promising retail super shop and the largest
super shop in Bangladesh. In 2011, Agora bought PQS, one of the most popular
super shop chains in the country at the time, and in 2015, Bangladesh Brand Forum
declared it as the best retail brand in the country. However, with time, the
competition of Agora started to begin. Analyzing the history, this can be
undoubtedly stated that Agora used to possess a big share of the Bangladeshi
market once upon a time. At that time, this was one of the leading brands in retail
super shop. Agora was seen as an upper-class retail store, so Swapno actually
could take the massive middle-class. Agora needs to penetrate the middle-class
market with the right promotional tools.
Agora has very few outlets over the country; they mostly based on big spaces.
Also, unlike Swapno and Prince super shop, Agora does not have any own retail
product brands. This can come to benefit from creating a 'prime' brand image,
which is 'sincere' with what it offers because it has a fair selection process of its
products. So, Customers do not need to scrutinize through packages or groceries to
find the fresh one. Also, with 'less price', it can acquire the middle-class but give
Swapno, Unimart, or Meena Bazaar premium experience.
The client will get an innovative strategic plan and level of passion and
commitment. Our services include
1. Digital Strategy
2. Creative Design
3. Innovation & Content Creation
4. Social Media Management
5. App & Web Development
6. Analytics
7. Mobile Marketing
8. Digital Media Planning
9. Community Management
10. Integrated Campaigns
11. Online & Offline Event Activation
After passing through all these departments, the entire promotional plan would be
delivered to Agora.
Appeal
Agora is recommended to use both rational and emotional appeal. This brand
belongs to the category of cola drinks. Cola drinks are homogeneous by type. By
using logic, the customers are not
Agora is recommended to use conative strategy and mixed appeal of
both rational and emotional appeal.
Reason:
● Agora is in the maturity stage of life-cycle. Target consumers know about their
products and services. With saturated competition, Agora is facing problems in
positioning. However, Agora indeed has a strong brand image by word-of-mouth
and retainable customers. A new advertisement will be effective if consumers can
relate to the emotional framework.
Appeals that will be used are Nostalgia, pride, comfort, affection. Agora's tagline
says, 'Purono Asthay, Nirvoy Bazar' also promotes the fact of sincerity and
promise.
● Agora is recommended to use the best quality at favorable price appeal. Because
this brand belongs to daily necessities and grocery items, including agricultural
food, it must have to be best in quality and affordable in the daily household. By
using this policy, it can attract customers. Because the customer can eye witness
the quality and freshness of the product very closely. So by ensuring proper quality
and reasonable, affordable prices than any other super shop, Agora can gain their
position back.
● Among all of the execution of emotional appeals, humor, dramatization,
animation, and patriotism can be used.
Execution:
To execute the campaign on the target market, we need to keep into account the
market segmentation. As agora is a retail super shop chain, and its new targeted
customers are people age ranging from 17-65+, we need to set our execution plan
keeping them in mind. Those media where these people can be reached more
effectively Agora must target those. The GRP rate should be very high so that people
continuously get exposed to promotional campaigns. They need to use proper
channels media for effective communications. For the marketing strategy, they
should go for conative strategy. For rational appeal, they can use ads with favorable
price appeal. They need to do ‘reminder advertising’. They can put their
advertisements on TV as well as print media. For buying time on television
programs, Agora can make sponsorship, participation, or spot announcements.
Moreover, they can use support media. It is also essential or Agora to do internet
marketing such as display advertising, search engine marketing, social media
marketing, email marketing, video or viral marketing, affiliate marketing, and
referral marketing. Various sales promotion such as providing coupons, premiums,
contests, refunds, bonus packs, price offs, event marketing, etc. will help to attract
consumers and help a lot to create a positive image.
● Older people or senior citizens are more frequent in reading newspapers and
magazines these print mediums is a better choice to bring the new campaign
to these people.
● People are more available online for their daily activities. To buys groceries
and necessity goods, people may choose the internet as well as the website.
To increase the traffic over this medium Agora must do SEM as well as SEO.
● To increase web traffic and make people buy more the super shop can offer
coupons so that people buy more as most of the people of the new targeted
market are price sensitive.
● The sources of the ads or promotions must be viable, and trustworthy to the
customer segment as well as their credibility must be justified.
Print Materials-
1. In the newspaper
2. Newspaper magazine
3. Social media platform
1. This will be used in a
billboard ad.
2. In 2021 Agora will
Video:
Pay-per-click:
Make pay-per-click content on Healthcare, Skincare, E-commerce, E-newspaper
websites.
AIDA MODEL
Sales promotion
9% 9%
Video Advertisement
16% 13%
Traditional support media
9% 15%
Non traditional support media
9%
9% Prime time tvc & print meadia
11%
Internet marketing
Monthly Plan:
Media Mix Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Guerilla
Advertisement
Support media
Social media
Viral mkt.
Paper/
magazine
(Print)
Conclusion:
In Bangladesh superstore retail business Agora was the first player who came into
the market back in 2001. However, this big and popular superstore lost its market
share gradually, a big reason is for wrong promotions and not emphasizing on
potential opportunities where it could do well. Being a first mover in the industry
they could do better promotion to hold the market. However, the competitors of
Agora have taken the opportunities, become good market players and gained good
market share. Not only that but also they are still doing well and continuously
improving. As they emphasized on particular segmentation and targeted customer
to attract. They put effort in creating a brand image through their promotional
activities. In a view to regain its market share and the lost positioning Agora needs
to take some serious necessary steps as it is not too late yet. At first the
promotional campaign which shall be taken by Agora must be SMART so that it
attracts targeted customer. This needs a proper planning, execution and evaluation
so that it goes on under maintaining a certain timeline. We as a professional agency
will do all the campaign for Agora. Our campaign “পুর োর ো আস্থোয়, ন র্ভয়
বোজো ” we assure to reach the necessary target market and eventually raise market
share. Where Agora did not do much promotional activity before, we are focusing
on creating the campaign with proper use of IMC tools. This 1 year campaign will
surely give Agora the attention it deserve
References:
En.ryte.com. 2020. The Aida Model: What Is It And How To Use It. [online]
Available at:
<https://en.ryte.com/wiki/AIDA#:~:text=improve%20your%20website-
,The%20AIDA%20model%20is%20an%20acronym%20%2D%20it%20stands%2
0for%20attention,since%20the%20late%2019th%20century.> [Accessed 16
September 2020].
CM Brand. 2020. Planning A Promotional Campaign? Here Are 7 Essential Steps.
[online] Available at: <https://cm-brand.co.uk/news/planning-promotional-
campaign-essential-steps/> [Accessed 16 September 2020].
Belch, G. and Belch, M., n.d. Advertising And Promotion.
Assignmentpoint.com. 2020. Marketing Strategy Of Agora - Assignment Point.
[online] Available at: <https://www.assignmentpoint.com/business/marketing-
business/marketing-strategy-
agora.html?fbclid=IwAR1vBPeqfkvINkwVIXGKWZRn6ZZZRXRj2jaX4BjEqjGr
Ccb1u-4wwgct8Js> [Accessed 16 September 2020].