Professional Documents
Culture Documents
Internship Report: IT Company
Internship Report: IT Company
IT Company
Student Name
1/1/2015
Internship Report
Approving Statement
I have read and understood the complete internship report to be submitted by the above named
student in partial fulfillment of the relevant degree program. I concur with this submission for the
examination.
Name of Supervisor________________________________________
Date_____________________ Signature______________________
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Internship Report
Executive Summary
This report focuses on my internship period and the personal goals and objects that I set during
the period. Lime Tech Solutions offered me a four month internship from 8 th September to 8th
December, 2015. The reason I choose to do my internship in the San Francisco area is because
my internship in a real life company to interact with the real business world. In this way I would
acquire new skills and improve on the one I have. I aimed at understanding the hiring process as
a HR specialist and latter do a Master’s program. At Lime Tech Solutions, one of my primary
two new employees for the company. I was given a chance to participate in hiring interviews and
observe the process. This gave me an opportunity to use my knowledge learned at Lincoln in a
real business world. This report describes my four month compulsory internship which
constitutes part of my MBA program and internship. As my interests are in the Human Resource
Management field, my work was concentrated on the HR department at Lime Tech Solutions, a
unique company within the San Francisco area. This internship report summarizes the activities
that helped achieve my stated objectives. It contains a description of the activities I carried out at
Lime Tech Solutions. It then reflects on my functions, the different circumstances that occurred
and how I achieved my learning objectives. It concludes with my experience during the
internship program.
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Key Words: HR department, Lime Tech Solutions, internship, hiring process and MBA
program
Table of Contents
Approving Statement 1
Executive Summary 2
Introduction 4
Focus of the Internship Report.................................................................................................................4
Report Overview.....................................................................................................................................5
Industry Background and History............................................................................................................6
Demographic Transformations............................................................................................................8
Labor Shortage and High-Skilled Workers..........................................................................................9
The Value of HR................................................................................................................................10
In-House HR Staff..............................................................................................................................10
Staffing Firms....................................................................................................................................11
HR Information Systems (HRIS)........................................................................................................11
Professional Employer Organizations (PEOs)..................................................................................11
HR Consulting...................................................................................................................................12
Description of the Internship Company and Background......................................................................12
My Role in the Organization 13
Formal Job Description.........................................................................................................................14
MBA and Concentration Level Tasks and Responsibilities...................................................................14
Definition of Terms 15
Operations 17
SWOT Analysis.....................................................................................................................................17
Strengths:..........................................................................................................................................17
Weaknesses:.......................................................................................................................................17
Opportunities:...................................................................................................................................17
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Threats:.............................................................................................................................................17
Marketing..............................................................................................................................................18
Research............................................................................................................................................19
An Impressive Website.......................................................................................................................19
Developing Visible Experts................................................................................................................20
Search Engine Optimization..............................................................................................................20
Content Marketing.............................................................................................................................21
Social Media......................................................................................................................................21
Conclusion.............................................................................................................................................22
Recommendation..................................................................................................................................22
Introduction
I am about to complete my Bachelor’s degree in ____. All the Xth year in my program
are required to conduct an internship for 5 months. I chose to carry my internship in the San
Francisco area is because of the expected experience that I would receive. I wished to do my
internship in a real life company to interact with the real business world and learn from the
experience. I hoped to develop new skills. I aimed to understand the hiring process as a HR
specialist and latter do a Master’s program. As a result I chose to carry out my internship in a
company that will offer the opportunities to develop and improve my business skills and provide
the best experience in a business environment. The reason I chose San Francisco is because it is
within my county area. It is my home. The organizations within this area will give me a chance
to be great at what I do while having to deal with issues I am familiar with. It seems convenient
for me knowing that all my family and friends live in this area.
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Internship Report
hiring process. Since my internship started, we hired two new employees for the company. I was
given a chance to participate in hiring interviews and observe the process. This gave me an
opportunity to use my knowledge learned at Lincoln in a real business world. Currently, I can
participate in any hiring interviews since I am already aware of the questions I have to ask the
potential employee and what answers would result in the positive outcome of the hiring
interview.
Another task I was assigned to is enhancing marketing for the company. We used
CrunshBase website to get all information about start-up companies. Since Lime Tech Solutions
is a relatively new company, opinions and help of more experienced experts were required to run
the business efficiently and accomplish goals. My task was to communicate with representatives
of CrunshBase and discuss the further steps that had to be taken in order to increase performance
and productivity. During my internship I participated in many activities that played a major role
in the achievement of my goals. I got an opportunity to venture to the field to help with various
grateful to Lincoln University, all my teachers and Lime Tech Solutions for their knowledge,
Report Overview
The report provides a short summary of my compulsory four month internship carried out as
part of my MBA program and internship. The internship was carried out from 8 th September to
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Internship Report
8th December, 2015 at Lime Tech Solutions. As my interests lie in the Human Resource
Management field, my work was concentrated on the HR department at Lime Tech Solutions, a
unique company within the San Francisco area. At the start of my internship I wanted to achieve
To learn how to analyse research methodologies (methods used in the fields for data
analysis)
To get experience through interacting with people from different cultures while working
The report details the activities that I carried out. The activities were crucial in aiding me
achieve my stated objectives. I describe the activities and the roles I played while interning at
Lime Tech Solutions. I also reflect on my functions, different business circumstances and
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Internship Report
Human resources (HR) is a common word that intended to stand for a broad variety of
activities. A number of the tasks that are carried out by Human Resource experts comprises of
firing and hiring staff, establishing organisational structures and shaping the business culture
after an acquisition or a merger, being in charge of communications between the staff, settling
disputes among the staff, establishing benefits schemes, steering the regulations of the
government, tackling legal matters for instance working safety, sexual harassment, establishing
schemes and policies for gauging performance, staff training, recognition and training. In other
terms, Human Resource doesn't comprise of a single of a role or action but a vast system of
association. Both generalists and specialists can locate an occupation here, with tracks of experts
ranging expert from skill acquisition to pension plan allocation to official compliance. In Human
directors have identified employees being an origin of competitive advantage organisations for
instance the container store, Intel, Southwest Airlines, Edward Jones, Nokia and others
companies have revealed that Human Resource activities that provide sustainable surroundings
for strong business cultures and staff can result to better shareholder’s returns in being more
productive, innovative and efficient than their nobles (Mathis, et al., 2014). in the meantime, the
human resource role has been complicated by the process of globalisation, establishing new
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variety of cultures and nations, whereas technology has established a new series of chances for
programs of benefits in the internet to on-line learning to mechanized payroll and other human
Without having any doubts, the human resource PR actioner’s activities and
responsibilities differ depending on the company’s size. The human resource pro frequently
wears numerous hats at a small organization, while at huge organizations both specialists and
generalist human resource roles will both be found. Bigger organizations, for example, split
Human Resource into field and corporate operations, policies set by those who are on the
business side and those who are in divisions working in the field tackle daily issues and
implement programs (Marczely & Marczely, 2002). Numerous mid-sized and little businesses or
those containing employees less than 1000 are continuously outsourcing a number of or even
each and ecru role of human resource. A small number of tasks that lie under human resource in
both large and small firms for instance compensation, benefit consulting, executive recruitment
and staffing and systems of human resource have developed into sectors of multiple billion-
The matters faced by practitioners of human resource also differ by industry. Training,
benefits and compensations, staffing models and organization culture in the customer goods
business, for instance, are vary a lot from the one’s seen in health care or retail.
In which ever firm you will be employed in, the pros of human resource states to us that
flexibility, grace beneath fire and the capability to switch gears quickly from the manager to
counselor to mediator will all come in practical (Deb, 2009). A number of specialist functions,
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Internship Report
for instance benefits and competitions, needs additional information analysis, while other
functions, for instance relationship of employees, training and development of the organization
Demographic Transformations
baby boomers approaches, there is an expectation of the workforce shrink, with the likelihood of
a parallel output decline as an addition, numerous workers at the moment contain elder-care
roles-with numerous juggling roles for both elders and their children. However patterns of
relatives are revolving as well, with the increase in number of single-individual couples and
households with the absence of children. Baby boomer retirement is anticipated to result to
cultural move in the place of work and Generations Y and X take the lead, high rates of
demanding tasks, management-employee associations less hierarchical, and boss shifting away
from enduring job relationships. During 2003, in the United States of America, Hispanics
became the biggest group of immigration and minorities is likely to increase to assist assemble
the declining number of employees in the United States. Employees, adding difficulties to
Specialists forecast shortage of labor gratitude to age bracket stirring through the labor
force that is minor than the one that is leaving it. Particularly, workers who are highly- skilled
will be difficult to obtain as growth of job will be intense in sectors for instance health services,
education and business and professional sectors that need a trained workforce. As retirement of
baby boomers approach, the trained employee gap is likely to strike 5.3 million in the year 2010,
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as said by a National Alliance of Manufacturers research. Other anticipate the influence of this
scarcity to be much sooner felt, whereas a number propose that the rising tendency for
organizations to outsource labor offshore could alleviate the degree of difference. Mainly in
demand will be skilled workers and managers in high-tech tasks. This is excellent information
for occupation seekers and should make large chances in Human Resource (Lewis, et al., 2007)
(Mathis, et al., 2008). Frequently organizations bid up wages when there is high work demand,
but the main influencing companies remain to be those having tough Human Resource customs
and worker-friendly surroundings. The strategic Human resource significance will barely
develop as a result. Agencies of staffing should gain advantage from this movement, too,
although it won't be lacking problems: "while the economy's getting great," as said by one
insider, "it's astonishing, but it's as well a problem to discover truly good individuals."
The Value of HR
For numerous years, Human resource was measured as an "extra" or a "pleasant to have,"
and Human Resource individuals were the first to be in a layoff. In late 1990s, that transformed.
Though workers in Human Resource are not usually considered as important to an organization
teams have greatly identified Human Resource's strategic significance. Establishing a strong,
clear-defined culture enables a competitive benefit by influencing the finest candidates. Tough
organization cultures have as well been related to a lot higher worker morale, which,
consecutively, decreases turnover (and the related costs of training and recruiting new workers)
and maximizes productivity (Carroll, 1979). The significance of Human Resource should persist
to rise. "At the big organizations, Human Resource is climbing the ladder in term of
trustworthiness," as said by an insider. “VPs of Human resource are more and more being
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requested to sit at the management table." We separated the chances in Human resource to in-
house service and staff companies that include HR information system, staffing firms and
consultants. Inside each of these sections, you'll desire to think about the precise practical parts
In-House HR Staff
All issues such as workers relations, compensation and benefits, training, data symptoms
and staffing are dealt with by the HR employees. In big firms, numerous individuals can labour
on these functions which are more categorised into speciality areas-for instance, the benefits and
comps staff can involve specialists in the areas such as health insurance, pay roll and 401 (k)
plans. HR individuals may put on numerous hats, in the kisser firms, yet nearly each firm within
the country have an individual managing HR challenges on board. The significance to the Hr
department, to the firms you are bearing in mind is the major thing you would need to clearly
assess as a person seeking employment (Deb, 2009). When the office of HR is still at the bottom,
immediately besides the furnace, you can be in a position to cancel that firm way from your list.
Staffing Firms
These companies supplement or replace roles within the in-house. They involve firms
like Kelly, spheroin, man power and lesser firms that major on temporary position, increasing
fee rate hourly of the candidate they put in place. It also involve the executive-recruitment
companies that position candidates of higher level into position of full time and charges clients a
hefty percentage in the first year earnings of the candidates. Employment in these firms always
needs one to be a bright judge of people and a perfect salesperson and bargainers.
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Players here comprises of service bureaus organisations for IT for instance Oracle-
individual Soft that provide system and software for operating the organisations payroll, worker
data, recruitment systems, and personnel resources management (Flaschel, 2009). Achievement
in this unit also needs technical skills about software and system and a capability to implement
PEOs are a comparatively new growth within HR, and they lay some place between
service bureaus, in-house staff and consultants, essentially, PEOs subcontract the managerial
division of the HR role and from time to time more, mainly from mid-sized and small businesses,
conducting everything from tax payroll to profit to regulatory conformity and tax management
(Johnson & Turner, 2010). The aim of PEOs is to sell profit like retirement plans and health
insurance together with know-how in legal issues and regulatory compliance to firms that are
HR Consulting
companies provides lines of service related to HR. They offer names that are unique to them,
such as “organizations” (at the group of Boston consulting), “organisation individuals and
performance “. (At Booz Allen Hamiton) and “performance of humans “(at a Accenturi). In these
areas consultants major on each and every thing from managing change, to developing skilled
programmers, conducting health care programs for their clients and to manage revolutions. The
task is mostly strategic, observing on individuals issues of managing a big firm. Most of it is
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driven by information for instance in actuarial consulting, which is based on economic planning
business enterprise in San Francisco and the East Bay. We aim to help our customers overcome
competition through employing IT in their business. We offer services such as IT planning, cloud
technical services on an ongoing basis to a range of business clients. Some of our services are
delivered under a flat-fee agreement, in which clients are guaranteed a certain number of hours
of support per month. We also provide as-needed support, primarily on a pre-scheduled basis, to
clients who only need our services occasionally (Kloper, et al., 2006). We supplement our
service-based income through the sale of products, web applications, and online services. Our
clients look to us for our recommendation on technical products, and in some cases we are an
authorized reseller and clients are able to purchase these products/applications directly from us.
These products include VOIP phone systems, online backup and file sharing solutions,
information storage, and more. We take care to only recommend products that we are
have developed a pretty wide network of professional contacts, and these folks often recommend
our work to their colleagues and fellow business owners. Some clients also find us through our
website (Lewis, et al., 2007). Our website has some organic search engine optimization, due to
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the fact that we blogged frequently for many years (though less so, recently). In the past, we have
also paid for online marketing through services such as Google Adwords, but we were not happy
with the results of these efforts. Finally, we sometimes offer referral rewards to clients or
started, we hired two new employees for the company. I was given a chance to participate in
hiring interviews and observe the process. This gave me an opportunity to use my knowledge
learned at Lincoln in a real business world. Another task I was assigned to is enhancing
marketing for the company. We used CrunshBase website to get all information about start-up
companies. Since Lime Tech Solutions is a relatively new company, opinions and help of more
experienced experts were required to run the business efficiently and accomplish goals
(Mahajan, 2007). My task was to communicate with representatives of CrunshBase and discuss
the further steps that had to be taken in order to increase performance and productivity
I was invited for a position of an unpaid internship that took place over the course of
September 8th, 2015 through December 8th 2015. My responsibilities involved working 15 hours
a week bearing the title of office administrator intern. Lime Tech Inc. is an IT service business.
The company provides technology support services to new businesses throughout the San
Francisco Bay Area. My duties included helping the organization of intern administrative
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processes. Help coordinate inflow of job applications and applicant review process. Contribute to
office management tasks, such as answering phones and responding to general inquiries.
Coursework regularly includes fundamental business ideas and human resource particular
themes. Students are taught business methodologies and figure out how to utilize them in
ordinary business operations. Themes secured in a system can include: Bookkeeping, business
investigation, financial aspects like economics, business administration, and finance and asset
management organizational. Career options include a wide array of areas. Human resource
choosing how an enterprise ought to be staffed to settling on the decision between utilizing
independent entities or contracting from inside of the organization (Marczely & Marczely, 2002).
Chiefs additionally enrol and prepare workers and guarantee that representatives are superior
workers. An MBA graduate in Human Resource Management system can work in positions such
as: Human resource management as a manager, affirmative action personnel, payroll directors
Definition of Terms
In order to get in touch with the field of human resource, the following terms are crucial since
Absolute A system of rating where the person rating doles out a particular worth
performance.
Behavioural In involves certain behaviours of the workers which are the subject of
Competency measurement and appraisal. They are identified through job competency
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Change The ability of a firm to predict change and make pre-planned efforts to
Compensation Compensation made to injured employees that occur during the period
of employment.
injured or to the family members that are reliant on the injured (Mathis,
et al., 2014).
Operations
SWOT Analysis
Strengths: Industry experience; familiarity with high-tech environments; good reputation with
clients; flexible business model; ease with a variety of platforms, applications, and new
technologies; able to serve both high tech and small biz clients
Weaknesses: Lack of a large staff; identity of business closely linked to founder/technical lead;
lack of large revenue stream enabling investment into the business; central office not located in
San Francisco, but in the East Bay. Lack of time to focus on strategic business development.
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Opportunities: Having established its reputation in the SF Bay Area (and area with incredibly
high technical expectations), the company could market products and services to other
LimeTech could also direct marketing efforts toward niche-based clients who have proven a
good match in the past. Limetech would do well to hire a part-time associate with sales expertise,
Threats: Challenges recruiting skilled talent, due to the high cost of living in the Bay Area.
Challenges keeping up with new technologies and staying savvy in the midst of constant
innovation and change. New businesses/service providers constantly driving services prices
down. Health/wellness issues could be a threat, due to the company’s reliance on the founder as a
primary asset.
Marketing
For innovation administrations firms, this is a period of gigantic open door – and
than any time in recent memory, powerful IT promoting turns out to be completely fundamental.
enterprises, be that as it may: the requirement for advancement positions considerably more very
in innovation. That ought to shock no one. New thoughts are the backbone of an innovation
organization today, permitting the association to proceed into the future as opposed to being
discoveries affirm that in the innovation business, development is a great deal more than a trendy
expression – it's a direly felt need, and the establishment of proceeding with business. There are a
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few key patterns reshaping IT promoting today, and keeping in mind the end goal to make viable
comprehend these patterns. Innovation administrations purchasers are searching for answers and
training. They need to know how to take care of their issues today – and the organizations that
offer them some assistance with accomplishing this construct validity while situating themselves
to give administrations later on. There's an intense symptom, as well. Regardless of the
possibility that a guest who discovers answers in your site doesn't connect with you for
administrations, they may allude you to another purchaser taking into account your aptitude.
Truth be told, more than 80% of firms have gotten such a referral from a firm they had not
Online networking is far past proving itself as a reasonable advertising channel – as far as
raising deceivability – and believability – for firms, it's a need. LinkedIn is an installation of the
expert administrations world, and among the top ways that purchasers look at potential
administrations suppliers. With online networking stages' new development, be that as it may,
new dangers are rising (McDonald & Meldrum, 2013). While it's difficult to completely control
what workers put out there, guidelines and best practices to direct viable online networking use
should be established. Not just will this support interest over the firm (no rules at all regularly
feels overpowering to the uninitiated), however it offers a cover of security, in the event that
something goes wrong. A meeting of IT with business system has been fuelled by the ascent of
association's information and mapping that information to business procedure have ended up
essential to firms' prosperity. Accordingly, the part of the CIO has changed – and advertising to
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the CIO is about imparting innovation advantages the same amount of as it is conveying about
business advantages. For innovation administrations firms, there are six key systems that can add
to:
Research
requirements and desires better — which places you in a position to serve them all the more
successfully. Statistical surveying likewise gives you understanding into how your procedures
are performing. You can build up a more goal, careful comprehension of which parts of your
firm are performing best, and additionally knowledge into which benefits you ought to offer.
An Impressive Website
innovation practically sold itself, so they didn't need to market much – which is the reason
numerous tech firms have poor sites with poor client encounters. Nowadays, however,
especially in the innovation administrations industry, your site must be noteworthy. For
showcasing demonstrates that an unremarkable site is among the top reasons that purchaser’s
of people interest, delivering instructive substance fabricates the profile of individual specialists
inside of your firm. Truth be told, this procedure is key for innovation firms. By building the
profile of experts inside of your firm, they can in the long run get to be Visible Experts – the
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kind of industry rock stars who feature meetings, draw in both business and ability, and come to
characterize a firm. Obvious Experts are such an intense resource on account of the "Corona
Effect." When gatherings of people perspective one of your specialists as legitimate, that shine
exchanges to the firm overall. Your association's expanded status moves thus to other individual
experts inside of the association, who can utilize the added believability to construct their
notorieties for being Visible Experts. It's a positive input circle, and it's an intense point of
Like the innovation administrations commercial center all in all, SEO is always
advancing – and it's essential to keep up. Yesterday's best practices can turn out to be today's
reason for punishment. Yet, in a hypercompetitive situation where perceivability is basic, viable
utilization of SEO is required. What do firms need to think about SEO? The key is this: "on
location" SEO (more or less) expands your webpage's pertinence through vital utilization of
focused watchword expressions connected with your administrations and skill, in blend with a
solid specialized SEO establishment on your site. "Off-site" SEO expands your site's apparent
power through earned connections, online networking, brand notice, and outer thought authority
pieces like visitor articles. For a more definite arrangement of activity, we've added to a SEO
Content Marketing
Over and over, we come back to instructive substance – and that is on account of it is the
motor behind your whole IT promoting system. Truth be told, the "substance channel" is key for
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closer and closer engagements that qualify leads and at last create new business. Substance
your own web properties – your site, web journal, and online networking habitations – and
additionally other web properties (Shajahan, 2004). Through media, expert accomplices, content
syndication, and visitor blogging, you can spread your ability to a scope of new groups of
onlookers. Also, this is the centre objective of substance promoting. By instructing target
gatherings of people and tending to their difficulties through substance, you will construct
validity and perceivability that will at last prompt new business and to develop (Sherman, 2014).
Social Media
administrations firms. It's a key channel for not just systems administration with individuals in
the commercial center and partaking in industry discussion, additionally offering your substance
and driving engagement to your gathering of people. As we talked about beforehand, a more
develop online networking environment implies new difficulties, and drives the requirement for
new guidelines. To exploit the advantages of online networking, IT administrations firms must
figure out how to do it viably. Getting it done, online networking is a situation to exhibit your
initiative in the business while drawing in with other master substance and sharing your own.
Conclusion
The internship program provided me with a chance to put my academic learning into
practice. Working in Lime tech Solutions for the four months gave me an opportunity to put in
practice my skills and to develop new ones. I was able to experience working in a multicultural
environment. By being directly involved in majority of the activities the company helped me
gain experience especially in relation to human resource which I am interested in. the internship
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program has complemented my academic program. It has shown me how I should apply my
learning concepts. It has also prepared me for future jib involvement. i achieved all the
Recommendation
Internship programs offer opportunities for people to practice and exercise their skills. I
was given the opportunity, however, I felt restricted in the contributions that I could make. I do
think I explored enough job options in the company as during the four months I worked on only
one department. There was little flexibility in the job that I could do. The company did not allow
me to explore other department which would have helped me learn more about the business
activities. It would also have assisted in knowing what I look most and therefore know what to
look for in the job market. Internships should allow for exploration so that interns can discover
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