A mediator in an Online Conflict Resolution is an?

Select one:
a. Involved party
b. Directly related to one of the parties
c. Third party
d. None of the options
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Question 2
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A Conflict is ?
A. Disagreement
B. Having different views
C. Value systems not aligned
Select one:
a. Only A & B
b. Only A & C
c. Only B & C
d. All A,B,C
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Question 3
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When someone uses authority to push a decision, it is?
Select one:
a. Reconciliation
b. Withdrawal
c. Forcing
d. Accommodating
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Question 4
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A positive conflict between Sales & Marketing Teams can result in?
Select one:
a. Better consumer communication
b. Market share gains
c. Enhancement of creativity
d. All of the options
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Question 5
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Allowing emotions to take over can result in?
Select one:
a. Breakdown in communication
b. Parties moving away from the discussion table
c. Being seen an unprofessional
d. All of the options
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Question 6
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In Kenneth Thomas and Ralph Kilmann Strategy Model model, accommodating means ?
Select one:
a. Problem Solving
b. Trying to include others
c. Withdrawal
d. Side stepping a conflict
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Question 7
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BATNA kicks when?
A. There is a buyer
B. There is a seller
C. There is an intent to negotiate
Select one:
a. All A,B,C
b. Only A & C
c. Only B & C
d. Only A & B
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Question 8
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Addressing matters in private is a powerful resolution tool since?
A. It provides dignity & respect
B. Helps the other person open up
C. Eliminates the involvement of bystanders
Select one:
a. Only A & B
b. Only A & C
c. Only B & C
d. All A,B,C
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Question 9
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The negatives of Conflict are?
Select one:
a. Animosity
b. Bitterness
c. Loss of productivity
d. All of the options
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Question 10
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Organization stresses can be both internal & external. This Statement is ?
Select one:
a. TRUE
b. FALSE
c. Partially True
d. CANT SAY
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Question 11
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A sellers WATNA is?
A. How much low can he go on transaction
B. How much high can he go on transaction
Select one:
a. Only A
b. Only B
c. Both A & B
d. None of the options
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Question 12
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In Kenneth Thomas and Ralph Kilmann Strategy Model model, collaborating means means
?
Select one:
a. Finding a mutually acceptable solution
b. Withdrawal
c. C. Side stepping a conflict
d. Trying to include others
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Question 13
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When there is lack of trust, what technique is used?
Select one:
a. Reconciliation
b. Withdrawal
c. Compromise
d. Accommodating
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Question 14
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Staying positive is a powerful resolution tool since?
A. It calms the other person
B. Helps one get away from stress & anxiety
C. Reduces the possibility of other person becoming aggressive
Select one:
a. All A,B,C
b. Only A & B
c. Only B & C
d. Only A
Clear my choice
Question 15
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Online Conflict Resolution is important in modern day context because?
A. Disputing parties could be remotely located
B. People cant travel all the time
C. The mediator / arbitrator may not be in the same location as the disputing
parties
Select one:
a. Only A
b. Only A & B
c. Only B & C
d. All A,B,C
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Question 16
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BATNA is a ?
A. Conflict management tool
B. A negotiation tool
C. A business transaction tool
Select one:
a. Only A & B
b. Only A , B & C
c. Only B & D
d. Only A & C
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Question 17
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WATNA is a ?
A. Conflict management tool
B. A negotiation tool
C. A business transaction tool
Select one:
a. Only A
b. Only A & B
c. Only B & C
d. All A,B,C
Clear my choice
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