RBC CP ASSOCIATES

STUDY MATERIAL

IMPORTANT QUESTIONS

FOR

EXAM

Questions Compiled by:

Mitanshu Sharma.

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IF YOU WANT TO BE SUCCESSFUL
ALWAYS BE PUNCTUAL

-MITNASHU SHARMA

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1. Interest in SB accounts is calculated on daily product basis at and paid on:
a) Monthly basis.
b) Quarterly basis.
c) Daily basis.
d) Half-yearly basis.

2. Minimum tenor for Special Term Deposit

a) 7 days
b) 3 months
c) 6 months
d) 1 year

3. Maximum amount of deposit under SBI Tax Savings Scheme?

a) No limit
b) Rs 50,000/-
c) Rs 1,00,000/-
d) Rs 1,50,000/-

4. What is the Minimum and maximum tenor in Surabhi Account?

a) 12 months / 36 months
b) 6 months / 12 months
c) 7 days / 36 months
d) 7 days / 60 months.

5. Transactions allowed in BSBDA Small account for ____ months.

a) 12 months
b) 24 months
c) 60 months
d) No such time.

1. What is the service charges levied for delayed payment of installment in RD

accounts?
a. Service charges will be levied, where delayed payment of 3 or more
consecutive installments.
b. Service charges will be levied where delayed payment of 3 or more
instalments during the tenor of the account
c. Service charge of Rs. 10/- will be levied at the time of payment at or
after maturity on all accounts, where there is a delayed payment of
installment.
d. None of the above.

2. what
is the minimum tenure and minimum instalment for RD?
12 months & Rs. 100/-

3. not
be able to pay monthly instalment in RD Account for 3 months.
What will be the penalty?
Penalty shall be Rs.2.00 for every Rs. 100 per month.

What is the minimum partial withdrawal is permitted from MODs created by

auto sweep

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a. Rs. 25000/-
b. Rs. 10000/-
c. Rs. 5000/-
d. Rs. 1000/-
What is the tenure allowed for MODs?
a. 1 year
b. 2 year
c. 5 year
d. 1 year to 5 years

1. Some of the employees wants to avail the loan against the Tax Saver
Scheme
a. No, loan can be sanctioned as the amount is subject to liable for tax
b. Yes, can be granted only after lock in period is over
c. Yes, it can be granted at any time
d. Not permissible

2. Whether TDS applicability is there for interest earned from the deposits.
a. No, as the amount is subject to liable for tax
b. Yes
c. TDS will not applicable as lock in period is there
d. All of the above

3. What is the minimum and max deposit under SBI Tax Saver Scheme?
a. Rs. 1000/- and No limit
b. Rs. 1000/- and Rs. 150000/-
c. Rs. 1000/- and Rs. 10 Lakh
d. Rs. 500/- and Rs. 150000/-

At the time of final closure of capital gain account, the depositor...?

a. Have to produce specific authority letter / certificate from the Income Tax
officer having judication.
b. Closure would be allowed on the terms mentioned in the letter of Authority.
c. Closure of TDR/ STDR (Account B) allowed before maturity. (Proceeds to
be credited in Cap Gain SB Account A only)
d. All are correct.

To pay the Tax on Capital gain, as the CGAS suggest for keeping the
proceeds amount mandatory in SB account.
a. SB account is mandatory as the proceeds has to be routed through this
account.
b. There are two types of account i.e. SB account (Account A) and Term
Deposit
(Account B)
c. The customer can deposit the amount in Term Deposit and earns higher
interest rate.
d. All are correct.
What is the period of deposit in CGAS?
a. Not more than 2 to 3 years
b. Not exceeding 2 to 3 years from the date of transfer of original asset.

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c. Not exceeding 2 to 3 years from the date of deposit
d. Minimum 2 years maximum 3 years

Which of these is not correct in terms of CGAS?

a. This can be accepted as Margin money for non-fund-based facilities.
b. Loan facility against this deposit is not available
c. This cannot be accepted as collateral to any type of credit facilities.
d. TDS shall be deducted as per the existing rules in this regard.

What is the Minimum and maximum amount in case of Capital gain Term
Deposit?
a. What is the Minimum and maximum amount in case of Capital Gain Term
Deposit.
b. Rs.10000 and Rs.1500000
c. Rs.1000 and No Cap
d. Rs. 10000 and No Cap.

Mr. A has applied for MS course in university of Chicago. He has submitted

i20 along with other documents. Mr. B Branch Manager has interacted with
Mr. A .A has some queries regarding this loan.

What is the name of the scheme which Mr. A is eligible.?

a. SBI Student Loan
b. SBI Scholor Loan
c. SBI Skill Loan
d. SBI Global Ed-vantage Loan
What is the maximum loan amount which can be considered under this
scheme?
a. Rs.25 lakh
b. 50 lakh
c. 1 crore
d. 1.5 crores
Which of the following country is not applicable to pursue education in this
scheme?
a. USA
b. UK
c. Hongkong
d. China
What is the margin stipulated for this product?
a. 0.05
b. 0.1
c.0.15
d.0.2

What is the security insisted by the branch to Mr. A?

Immovable property where the value should be 110% of the loan amount

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Mr. Sagar has taken admission in one of the local engineering college for
undergoing B. Tech Course. He approached along with his father, requesting
for Education Loan. He has submitted the fee structure for the four year to
the bank. The cost of fee for four years is Rs. 565100 Mrs. Ramaya, credit
officer of the branch briefed the features of the product.
-What is the margin stipulated under this scheme for studies abroad?
a. 0.05
b. 0.10
c. 0.15
d. 0.20
-Which is the product Mrs. Ramaya explained to Mr. Sagar?
a. SBI Student Loan
b. SBI Scholar Loan
c. SBI Skill Loan
d. SBI Global Edvantage
-What is the security required for the credit facility?
a. Nil, as it can be covered under CGFSEL
b. 3rd party guarantee of Govt. Employee
c. Immovable property where the value should be 110% of the loan amount.
D. Liquid security where the value should be 100% of the loan amount.
-What is the maximum repayment period under this scheme?
a. 15 years excluding moratorium period
b. 15 years including moratorium period
c. 10 years excluding moratorium period
d. 10 years including moratorium period
-What is the margin stipulated under this scheme?
a. NIL
b. 0.05.

What is the maximum compensation can be awarded to the complainant for

mental agony and harassment?
a. Rs. 1 Lakh
b. Rs. 2 Lakh
c. Rs.2.50 Lakh
d. Rs.3.00 Lakh
Banking Ombudsman is headed by ……… appointed by ….…?
a. Retired Judge, RBI
b. Retired Session judge, IBA
c. Senior Official, RBI
d. Retired District judge, IBA

When will one’s complaint not be considered by the Ombudsman?

a. One has not approached his bank for redressal of his grievances first.
b. One has not made the complaint within one year from the date one has
received
the reply of the bank or if no reply is received. If it is more than one year and
one month from the date of representation to the bank.
c. The subject matter of the complaint is pending for disposal/ has already
been
dealt with any other forum like court of law, consumer court etc.

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d. All are correct.

Within how many days the cause of action, the case may be admitted to
District / State / National commission.?
a. If the complaint is not addressed by the bank within 21 days from the date
of lodgment.
b. within 6 months of incident
c. within one year of cause of action
d. within 2 year of cause of action.

Which commission entertain complaints for amount more than 1 crores to up

to Rs. 10 crore.?
a. Village commission
b. District Forum
c. State Commission
d. Nation / Central Commission Under COPRA the case is not exceeding Rs.
1 crore will be handled by?
a. Village commission
b. District Forum
c. State Commission
d. Nation / Central Commission.

What is the provision, if anyone does not comply with the order of District/
State/
National Commission?
a. The defiant person may be punished with an imprisonment for a term
of one month to 3 years and or provision of fine of Rs. 25000 to 1 Lakh

Unhappy customers can lodge their grievances by sending SMS to which

number?
a. 8008101010
b. 8008202020

What is the toll-free number contact center to lodge the complaint?

a. 1800 425 3800

Mr. Sawant aged 45 years a Government employee. He wants to purchase

used car from Maruti True Valu. The cost of the car is around 5 lakh and it is
2-year-old. He approaches you for a car loan. As branch manager of the
branch how will you advisethe customer?

What is he EMI / NMI ratio if the income above 10 lakhs?

a. 0.5
b.0.55
c.0.60
d. 0.65
What is the maximum repayment period that can be sanctioned to Mr.
Sawant?
a. 8
b. 7

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c. 6
d. 5.

Mr. Sawant can be considered under which of the following cvariants?

Certified pre-owned car loan.

What is the minimum and maximum loan amount for certified pre-owned car
loan?
a. 3 lakh and 10 lakh
b. 3 lakh and 15 lakh
c. 5 lakh and 10 lakh
d. 5 lakh and 15 lakh
What is the minimum margin percentage which Mr. Sawant has to contribute?
a. 10
b. 20
c. 25
d. NIL.

Mrs. Noor is a Government employee and is planning to purchase a new car.

Her net Annual income is 6 lakhs. Her CIBIL score is 630. She approaches
you as she is maintaining salary account with your branch under salary
package tie up.
What is the EMI NMI ration available to Mrs. Noor?
a. 50
b. 60
c. 65
d. 70
What is the maximum loan that can be sanctioned to Mrs. Noor?
a. Rs.6 lakh
b. No Loan can be sanctioned due to her low CIBIL score.
c. Rs. 24 lakh
d. Rs. 25 lakh.

What is the margin percentage which Mrs. Noor has to contribute?

a. 5
b. 10.

Mr. Rahul is a NRE customer recently opened account with your branch. He
has opened account with remittance of Rs. 5 lakh and maintaining the same
balance since opening the account. He has been working abroad since last 2
years and earns a net salary of USD 3500 per month. He has requested for a
car loan and offered personal guarantee of his father, a resident Indian,
recently retired from a private sector and he does not have any pension or
other income. Please discuss his eligibility for car loan?

What is the maximum repayment period extended to Mr. Rahul under this
product.?
a. 5 years
b. 6 years

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c. 7 years
What is the maximum loan that can be sanctioned to Mr. Rahul on the basis
of
Income?
a. 12 times of NMI
b. 1.2 times of NMI
c. 18 times of NMI.

Mr. Narayan aged 50 years, is running a business unit for last 15 years and
most of his business is cash and carry. Mr. Narayan does not file IT returns.
He is around 50 years and staying in his ancestral home. He approaches you
for a car loan of Rs. 5 lakh.

The loan proposal of Mr. Narayan may be considered under which variant?
a. High value super bike
b. Assured car loan
c. Certified pre-owned car loan
d. Car loan Lite
Under the particular scheme pre-sanction survey of Mr. Narayan’s residence
and
business site will be conducted by
a. verification agency
b. bank officials
c. either 1 or 2
d. both 1 & 2
What is the stipulated margin for this product?
a. 10% on road price
b. 15% on road price
c. 25% on road price
d. 5% on road price
What is the maximum repayment that can be sanctioned to Mr. Narayan?
a. 8 year
b. 7 year
c. 5 years
d. 4 years
How much maximum loan that can be sanctioned to Mr. Narayan under the
scheme?
a. 3 lakh
b. 4 lakh
c. 5 lakh
d. no loan can be sanctioned without income proof.

Mr. Natraj aged 35 years is maintaining banking relationship with Ramnagar

branch
for the past 15 years. He has requested for availing home loan for Rs. 50
lakhs. His
NMI is Rs.90000 and has existing car loan with EMI of rs.3000. EMI for Rs. 1
lakh for
the proposed loan is Rs.860 and EMI NMI is stipulated is 50%. Mr. Natraj has
some

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queries on availing home loan.
-What is the minimum age requirement for availing home loan?
a. 18 years
b. 21 years
c. 24 years
d. 30 years
-What is the maximum repayment period that can be extended to Mr. Natraj
for availing
home loan?
a. 15 years
b. 20 years
c. 25 years
d. 30 years
- What is the maximum loan amount eligible for Mr. Natraj as per EMI NMI
ratio?
a. 48.80 lakh
b. 50 lakh
c. 52.32 lakh
d. 55 lakh
- How many co-borrowers can be added for arriving the loan eligibility?
a. 1
b. 2
c. 3
d. 4
What is the maximum age for availing Home loan?
Repayment of the loan should be completed before the borrower
attaining the age of 70 years.

Mrs. Aishwarya is running a proprietary firm and maintaining current account

with City
branch. She owns a residential un-encumbered property value Rs. 90 lakhs.
She has
requested a loan of Rs.30 lakhs to meet the expenses in connection with her
daughter’s marriage. She has submitted the income tax returns with net
annual income
of 5 lakhs.
-Which type of facility extended to Mrs. Aaishwarya?
a. Term Loan
b. Overdraft
c. Demand loan
d. cash credit
-What is the minimum NMI/ NAI required for this product?
a. Rs.25000 per month/ Rs.300000 per annum
b. Rs.20000 per month/ Rs.400000 per annum
c. Rs.50000 per month/ Rs.600000 per annum
d. Rs.10000 per month/ Rs.200000 per annum
- What is the maximum repayment period of this product?
a. 10 years
b. 15 years
c. 20 years

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d. 25 years
-Mrs. Aaishwarya requested repayment period of 3 years. Can we sanction
loan
against property with repayment period of 3 years?
a. Yes, can be sanctioned for repayment as per borrower’s request.
b. No, Minimum repayment period of the loan scheme is 4 years
c. No, Minimum repayment period of the loan scheme is 5 years
d. Yes can be sanctioned for repayment with approval of controlling office.
-Which scheme will be more suited to Mrs. Aaishwarya?
a. SBI Loan against property
b. SBI Bridge Loan
c. SBI Assured Loan
d. SBI Flexi Loan.

Mr. Dinesh, aged 26 years is employed in a famous IT company in Bangalore

for past
three years. He approached our XYZ in the city and requested for home loan
of Rs.
70 lakhs to buy 3 BHK apartment in the city.
-What is the minimum repayment period in this scheme?
a. 10 years
b. 15 years
c. 25 years
d. No minimum period.
-Which is the suitable that can be marketed to Mr. Dinesh?
a. SBI Max gain
b. SBI Realty Home Loan
c. SBI Privilege Home loan
d. SBI flexi Home Loan
- Eligibility of Mr. Dinesh as per EMI NMI is 60 lakhs, as per standard housing
scheme
of the bank. He has requested for Rs. 70 Lakh as home loan to buy the
proposed
house, can we consider his request?
a. Loan beyond eligibility as per EMI NMI cannot be sanctioned.
b. As the track record of the customer and CIBIL rating are excellent, request
can be
considered with approval from controller.
c. As per SBI Flexi HL scheme, loan eligibility will be 1.2 times of normal
EMI/NMI
eligible amount. Hence request for Rs.70 lakh can be considered.
d. None of the above.
-What is the minimum age required for this product?
a. 18 years
b. 21 years
c. 25 years

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Mr. Suraj approached City branch of SBI for availing the home loan of Rs.60
lakh for
purchase of new residential property at Baleshwar worth Rs.80 lakhs. He
proposes to
sell one of his un-encumbered landed property at Tenaya to meet the margin
for new
house and also registration cost of new house. However, sell of the old
property is
expected to happen after 1 year only. He requested the branch manager for
support
in this regard. Please analyze the situation and suggest any suitable product
for the
customer.
-What is the maximum period of repayment as per the specified home loan
scheme?
a. 1 year
b. 2 year
c. 3 year
d. 5 year.
-Which type of facility that can be extended under the scheme?
a. Term Loan
b. Overdraft
c. Either term loan or overdraft
d. Demand loan
-Which home loan product will be suitable to the requirement of Mr. Suraj?
a. SBI realty home loan
b. SBI flexi home loan
c. SBI bridge home loan
d. SBI Maxgain Home loan.

The seven C’s of communication

The seven C’s of communication is a checklist to ensure an individual is
communicating
properly and that their message will be received as intended. The aspects of
communication are:
1. Concise
2. Complete
3. Coherent
4. Clear
5. Courteous
6. Concrete
7. Correct

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Which of the following is not an aspect of communication?
a) Complete
b) Cooperation
c) Courteous
d) Correct
2. What is meant by coherence in communication?
a) It is the feedback given in the communication.
b) Creating confusion in the message.
c) Organising the message so that each idea flows neatly into the next.
d) It is the main content of the message.
3. Courtesy in the message can be communicated by ______ (choose the
correct
option) ?
a) Developing the No attitude
b) Developing a Biased attitude
c) Developing a Personal attitude
d) Developing the You attitude
4. Find the odd one out from the context of Courteous Communication:
a) Speak to your audience with the respect you want them to show you
b) Don’t make assumptions about your listeners
c) Always show appreciation for your listener’s time and attention.
d) Make intelligent assumptions about your listeners
5. One of the important aspects of Courtesy is to use gender free terms.
Which
among the following are gender-biased?
a) Policeman
b) Manager
c) Risk Rater
d) Customer Service Assistant

Case Study Questions on 7C’s:

1. What is being highlighted in the above case?

a) Importance of ATM Card usage
b) Courteous Communication
c) ATM Card Safety Tips
d) Alertness of branch staff
2. Considering the context of the caselet, find the odd one out :
a) Gently enquiring
b) Comforting the customer
c) Allowing the customer to find right time to go to the counter
d) Friendly goodbye
3. Which of the following is not an aspect of communication?
a) Complete
b) Cooperation
c) Courteous
d) Correct
What is meant by coherence in communication?
Organizing the message so that each idea flows neatly into the next.

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5. Courtesy in message can be communicated by ___ (choose the correct
option) ?
a) Developing the No attitude
b) Developing a Biased attitude
c) Developing a Personal attitude
d) Developing the You attitude.

What is meant by Empathy, as per your understanding?

a) Empathy is form of communication technique.
b) Empathy is getting the work done.
c) Empathy is science of influencing others.
d) Empathy is the ability to understand and share the feelings of
another.
2. Empathising has advantages. Choose the odd one among the following?
a) It gives a better understanding of people.
b) It will help you deal with conflicts easily.
c) It will create more conflicting situations and challenges in the
organisation.
d) Empathy invokes empathy from others.
3. How to cultivate Empathy?
a) by being biased with customers
b) by maintaining negativity
c) by avoiding feedback
d) by reading fiction and doing other activities you can do.
4. What is the most important thing to remember when you are expressing
Empathy?
a) to avoid aggressiveness
b) to avoid emotions
c) to avoid sympathy
d) to avoid ego
5. There are different ways of expressing Empathy, choose the incorrect
one ?
a) be curious about your customer
b) keep your attitude in check
c) give people the benefit of doubt
d) always speak and do not listen.

Which of the following are not characteristic traits of a positive mindset ?

a) Integrity
b) Gratitude
c) Acceptance
d) Aggressiveness
2. Among the following, which is not a positive attitude ?
a) Looking adversity in the eye... and laughing.
b) Avoiding the people whom you do not know.
c) Being a source of energy that lifts those around you.
d) Understanding relationships are more important than material things.
3. How to keep a positive mindset in life and at work?
a) Think of bad situations in life and worry about the future

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b) Watch never ending debates on TV
c) Transform negative self-talk into positive self-talk
d) Stay indoors, be with yourself.
4. From among the following, for a more positive mindset practice:
a) Don’t have problems on hand
b) Recollect all the bad memories
c) Make someone else smile
d) Leave some opportunities in life..

NOTE: MORE QUESTIONS TO BE ADDDED IN COMING DAYS.

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