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  • Certification Prep: SHRM-CP: Communication Channels

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    Saad Muneeb
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    This document discusses various communication channels and their pros and cons for communicating information. It outlines both synchronous channels like face-to-face, phone calls, and verbal presentations which allow for immediate feedback, as well as asynchronous channels like voicemail, email, text messages, social media, and written reports which save time but lack immediate feedback. For each channel it provides one pro and one con to help evaluate the best option based on the nature of the information and audience.

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    Communication Channels

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    This document discusses various communication channels and their pros and cons for communicating information. It outlines both synchronous channels like face-to-face, phone calls, and verbal presentations which allow for immediate feedback, as well as asynchronous channels like voicemail, email, text messages, social media, and written reports which save time but lack immediate feedback. For each channel it provides one pro and one con to help evaluate the best option based on the nature of the information and audience.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    8 views1 page

    Certification Prep: SHRM-CP: Communication Channels

    Uploaded by

    Saad Muneeb
    This document discusses various communication channels and their pros and cons for communicating information. It outlines both synchronous channels like face-to-face, phone calls, and verbal presentations which allow for immediate feedback, as well as asynchronous channels like voicemail, email, text messages, social media, and written reports which save time but lack immediate feedback. For each channel it provides one pro and one con to help evaluate the best option based on the nature of the information and audience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Certification Prep: SHRM-CP

    with Joanne Simon-Walters

    Communication Channels

    Channel Pro Con

    Face to Face Immediate feedback Takes a lot of time


    Best when discussing highly Requires good listening skills
    sensitive or complex information

    Phone Call Allows for questions and Lacks nonverbal communication


    feedback May lose audience attention
    Takes a lot of time

    Voicemail Saves time No feedback or questions

    Email Saves time Takes time to relay accurate


    Allows detail message
    Larger audience Can be misinterpreted
    Provides documentation Feedback is inconsistent

    Text Message Saves time Can be misinterpreted


    Good for relaying organization- Limits length of message
    wide messages, such as
    emergency alerts

    Social Media Reaches large audience May not reach intended audience
    Immediate feedback Requires care in crafting message

    Written Report Can present comprehensive Feedback is not immediate


    information Uses standard organizational
    Encourages thoughtful responses templates

    Verbal Presentation Immediate questions and Requires practice and engaging


    feedback delivery
    Use of multimedia options, such Requires time and thoughtfulness
    as video, audio, and handouts to create supporting materials

    Certification Prep: SHRM-CP with Joanne Simon-Walters


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