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development, release, and timing of any features or functionality described for our products remains at ServiceNow’s sole discretion.

© 2020 ServiceNow, Inc. All Rights Reserved.

Build better
software, faster and
with less risk
Connecting work in ServiceNow to
Azure DevOps using ServiceNow®
DevOps
Digital transformation is driving the
DevOps movement

“The most digital-leaning

85% companies today leverage

DevOps to make hundreds of
Companies have adopted, or plan updates per day, a dramatic
to adopt, a more agile, product-
centric application delivery model1, change from the common
1. Gartner "Survey Analysis: IT Is Moving Quickly From Projects to Products," Bill Swanton,
et al, 23 October 2018
quarterly release cycles."
J. Derrick Wood
Managing Director at Cowen and Company

© 2020 ServiceNow, Inc. All Rights Reserved.

© 2020 ServiceNow, Inc. All Rights Reserved.
Challenges with scaling DevOps
Heavily manual
delivery process
IT departments rely on
complex processes to approve
software changes coming
from DevOps teams and can’t
keep pace with this
accelerated rate.
Fragmented
data
Siloed data and limited insights
across toolchains is causing
major delivery bottlenecks and
slowing down remediation.
Limited visibility
across teams
The vast number of tools used
by developers and IT makes it
difficult for leaders to get a
holistic view of how each team
is performing.
© 2020 ServiceNow, Inc. All Rights Reserved.
Change process is vital but typically inefficient
Manual processes result in developers spending 15–30
minutes of their day in change management.

Change
request form

Wait for
Create Get Get Signal
Wait for CAB change
change approval approval deploy
window

2-3 weeks

© 2020 ServiceNow, Inc. All Rights Reserved.

 ServiceNow DevOps bridges the gap between
development and operations

Change
Azure Boards policies

Azure Repos Analytics

DevOps
Azure Pipelines Automation

Connect to other toolchains

© 2020 ServiceNow, Inc. All Rights Reserved.
Work better, achieve more
Connecting ServiceNow & ADO using ServiceNow DevOps
Integration benefits

Planning End-to-end perspective of

Azure Boards
the delivery lifecycle—from
Code Commits Deployment
planning to production
Azure Repos

Live Production
Service
Cross-team alignment and
Pipelines
Azure Pipelines collaboration

Automated governance and

compliance
DevOps Data Model
Single system to correlate
and analyze data, including
Work Items Commits Automated Change Incident Operational audit details and DevOps
metrics
accelerate metrics
Management Management

Audit and Analytics

© 2020 ServiceNow, Inc. All Rights Reserved.

Make changes in minutes
Keep developers working in ADO while automating
change management processes in ServiceNow

Need

Validate
Create a
Gather risk Evaluate change Signal
change via
data risks API automation deploy
API
policy

Auto-created request Auto-approved

ü Risk assessed ü Unit tests passed

ü Impact understood ü Test coverage >80%
ü Build successful ü Security tests passed

© 2020 ServiceNow, Inc. All Rights Reserved.

 Connect the value stream end to end

DEV OPS
Agile team Service
planning health
Discover app Quickly resolve
teams incidents
DevOps
Measure DevOps Data Model Release
Track release
performance insights & CSDM readiness elements

Automate Automate audit

data collection
change Change Continuous
automation compliance

Configuration data
management

Co-operate, Co-create, Co-deliver

Hybrid operating model

© 2020 ServiceNow, Inc. All Rights Reserved.

 Increase visibility into
your DevOps environment
using a single system

Access tailored dashboards to understand

Azure DevOps teams’ performance and
business impact

Surface shared insights, including DevOps

accelerate metrics1

Track all elements of a release and view

everything that's changed

1”
Accelerate: The Science of Lean Software and DevOps,” Nicole Forsgren et al, 2018

© 2020 ServiceNow, Inc. All Rights Reserved.

Simplify continuous
compliance
Develop and deploy at speed
while reducing costs and risk of failures in
production

Maintain an end-to-end audit trail

by automatically collecting the right
information from Azure DevOps

Prevent missing data and reduce anomalies

by connecting with ServiceNow Governance,
Risk, and Compliance (GRC)

© 2020 ServiceNow, Inc. All Rights Reserved.

Customer success

© 2020 ServiceNow, Inc. All Rights Reserved.

Drive business value
Project Change End-to-end Developer
execution productivity visibility productivity

80% reduction in 20% reduction in

Faster project Give back 15
development- report and
execution due to minutes per day, per
related CAB dashboard creation
higher productivity developer
meetings effort

$1.9M from $600k in

$276k in time $232k in manual
delivering productivity
saved reporting savings
innovation sooner savings

Annual savings per 100 developers.

Based on internal business value assessments with existing customers. Results may vary.

© 2020 ServiceNow, Inc. All Rights Reserved.

Previously, projects or tasks were thrown over
the wall between teams. Today, we have one
technology platform that brings together the
entire process, and all the elements in the
chain of delivery.
Marcel van de Lustgraaf
CIO of VIVAT

© 2020 ServiceNow, Inc. All Rights Reserved.

Now on Now: Using ServiceNow Global Cloud Services
DevOps to transform CI/CD
pipelines to daily releases

Challenge Projected gains

Managing and automating change $250k in the first year
while providing assurance for the
ServiceNow cloud. Free up 6 hours per developer
per month

Goals
At a glance
• 50 developers in 5 teams
• Manage instance updates across 20
Transparency Efficiency improved Quality enhanced
data centers
Get visibility into status View development Track the quality of the • Retain availability for tens of billions of
and quality of commits activities including commits ,such as build
deployed vs. not branch, commit details, status, UT results, code full-page transactions every month
and committers coverage, SonarQube
• Support follow-the-sun SRE team
quality gate status
©©2020
2020ServiceNow,
ServiceNow,Inc.
Inc.All
AllRights
RightsReserved..
Reserved.
Now on Now: Managing DevOps IT Corporate Services
pipelines to accelerate on-
platform application development

Challenge Projected gains

Applying DevOps best practices to 34,000 hours saved per year
speed up application delivery on the Deployment frequency 10x
ServiceNow platform. 30% reduction in failure rate
MTTR down by 30%

Goals
At a glance
• Leverage Orlando Platform CI/CD
integration to manage builds
Productivity Quality Efficiency Reduced tech debt
• Add ServiceNow DevOps to monitor the
Higher deployment Lower failure rate Time savings for Dev, Better source code pipeline
frequency and better mean QA, and admins version control and
time to recovery while reducing stack more automation • Piloting with 7 apps then rolling out to
of instances 150 apps

©©2020
2020ServiceNow,
ServiceNow,Inc.
Inc.All
AllRights
RightsReserved..
Reserved.
Delivering new features under Large European Bank
audit compliance while reducing
the risk of costly outages

Challenge Projected gains

Accelerate the velocity of delivering $200k per year for the initial tribe team
products for customers, while $9.7M per year potential across all
transforming the employee experience teams
by automating change management
At a glance
Goals
• 1200 Business services
• 125 Business critical services
• 75 Development projects
• 300 Developers
Developers Change coordinators Change managers
Eliminate 15-30 minutes Cut time spent on Reduce CAB
• 190 designated change coordinators
per day of manual copy manual changes by 20% overhead – currently • 20,000 changes per year (16% standard
and paste 56 per year x 6-10
people x 6 hours
changes)

© 2020 ServiceNow, Inc. All Rights Reserved.

Additional resources

19 © 2020 ServiceNow, Inc. All Rights Reserved.

Learn more

Request more info

Schedule a demo

Read the Forrester Wave™ report

Visit the DevOps Community

© 2020 ServiceNow, Inc. All Rights Reserved.

Thank you
Additional slides
1. ServiceNow and Microsoft alliance value prop
2. The DevOps payoff
3. Work at the speed of DevOps
4. Forrester Wave ranking
5. Microsoft Azure DevOps dem

© 2020 ServiceNow, Inc. All Rights Reserved.

 Deliver enterprise-wide transformation and
realize the true value of DevOps

ServiceNow makes the world of Microsoft is committed to helping all

DevOps work better—enabling
enterprises to scale their DevOps
initiatives by connecting the tools they
are already using to the work
managed in ServiceNow.
teams with DevOps—from developers
working in small, distributed teams in
the open source world to enterprises
operating at scale—to achieve more.

© 2020 ServiceNow, Inc. All Rights Reserved.

The DevOps advantage

Innovate quickly and safely

Build quality software the first time to reduce
change failure rates, increase frequency, and
speed time to deployment.

Improve the developer experience

Keep developers where they are most productive
and eliminate administrative overhead.

Quickly pinpoint issues

Simplify audits and reduce mean time to
restore services with end-to-end traceability.

© 2020 ServiceNow, Inc. All Rights Reserved.

Work at the speed of DevOps

Fuel collaboration Speed innovation without Get end-to-end

between teams compromising quality insights

Automatically sync data Accelerate time to market by Gain unique insights into key
between ServiceNow and automating change creation, DevOps metrics while
Microsoft Azure DevOps tracking, and approval simplifying auditing

© 2020 ServiceNow, Inc. All Rights Reserved.

Leader in The
Forrester Wave™
Value Stream Management Solutions

ServiceNow’s very strong governance and

compliance capabilities enable users
(even in highly regulated industries) to
create a system of continuous deployment
by automatically connecting ServiceNow’s
digital policies with evidence captured
from DevOps tools to create a system of
automated governance.
Source: The Forrester Wave™: Value Stream Management Solutions,
Q3 2020, Forrester Research, Inc.
Walkthrough

© 2020 ServiceNow, Inc. All Rights Reserved.

End Deck