Professional Documents
Culture Documents
Service & Rate GUIDE 2018: Indonesia
Service & Rate GUIDE 2018: Indonesia
Service & Rate GUIDE 2018: Indonesia
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Page 2 Page 3 Page 8 Page 12 Page 13
DHL Service & Rate Guide 2018: Indonesia 2
THE INTERNATIONAL
SPECIALISTS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, the
We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00
across a single integrated network than any other express features a money-back guarantee and is suitable for pieces
delivery company. up to 30kg and shipments up to 300kg.
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Delivery attempts 2 2 2
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can You can order an import from another country, to be
import shipments from over 200 countries in the world. This delivered to your country or any other destination, by using
is more than any other express delivery company can offer. our dedicated electronic shipping solution for imports.
What’s more, customers in, say, the USA can order an import You will have one account number, one invoice in a single
from China not just to the USA, but to other destinations as currency and a fixed price that means you know exactly
well. We call this a third country shipment. what you will pay.
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from
non-standard deliveries and billing options to climate
neutral shipping. In this way, we give you the flexibility to
choose the service that best fits your needs when using our
express delivery services worldwide.
To make exporting your shipment even easier, DHL Express Extended Liability View charges
can arrange for the shipper or a third party to be billed If you are sending valuable documents such as passports,
for any duties and taxes payable at destination, rather visa applications or regulatory certificates you can extend
than the receiver of the shipment being billed. Charges apply the DHL standard liability with this service. It provides
whenever the shipper requests that duties, taxes or other coverage and compensation in the case of loss or damage.
regulatory fees be paid outside of the destination country.
Direct Signature View charges
Dedicated Pickup View charges If you are sending sensitive documents or high value
If your business needs a dedicated vehicle to collect unusual contents you can request DHL to obtain a direct signature
shipments or a pickup outside normal business hours, we can from the consignee or a representative at the delivery
arrange this for you. address. DHL will ensure your shipment is not re-directed, or
delivered at an alternative address.
Shipment Preparation View charges
This is a convenient, fast and reliable service for seasonal GoGreen Climate Neutral View charges
or irregular shipments that require extra resources for their This service is for customers who need a reliable method to
preparation. DHL manages the entire process of waybill calculate their annual carbon emissions at a shipment level
preparation, content selection, labelling and packaging, and subsequently offset these emissions through approved
then sends the shipments to the designated domestic or environmental programs. The whole process is verified
international business addresses. annually by an independent body accredited by the
United Nations.
Weekend Delivery/Collection View charges
We offer Saturday/Friday delivery and collection services GoGreen Carbon Estimate View charges
from and to key cities. To check availability, please contact This is a high-level calculation using averages based on lane
our Customer Service team on 0800 1 333 333 (toll free) and transportation mode. The report records the results
+62 21 7917 3333. over the last three months. There is no offsetting involved
in this service.
Shipment Insurance View charges
We recommend this comprehensive protection for your GoGreen Carbon Footprint View charges
valuable or personal shipments, giving you peace of mind in This is a detailed calculation of the carbon footprint of
the unlikely event of physical damage or loss. shipments sent in a stated period. The report uses the
same measurement principles as Climate Neutral but
without the offsetting.
For a full list of optional services, please visit your country website at dhl.co.id/id/express
DHL Service & Rate Guide 2018: Indonesia 6
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair
for all of our customers.
This variable surcharge is applied to the weight charge of Dangerous Goods View charges
each shipment and any transportation related surcharges. This surcharge is applied to any shipment that contains
It is derived from publicly available fuel oil indices that substances or commodities that are classified as hazardous.
are also shown on the DHL Express website at dhl.com/ Dangerous Goods surcharges apply to domestic and
fuelsurcharge. The charge is calibrated every month to international shipments.
the oil price that was current two months prior to the
billing month. The Fuel Surcharge applies to domestic and Lithium Batteries View charges
international shipments. A surcharge may apply per shipment when the handling
and transportation of shipments involves Lithium Ion or
Remote Area View charges Lithium Metal batteries compliant with the appropriate IATA
This surcharge applies when a shipment is collected from or Packing Instructions 966, 967, 969 and 970, Section II.
delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international and Address Correction View charges
domestic shipments. This fixed surcharge is applied to any shipment that has
an incorrect delivery address at the time of pickup and
Oversize Piece View charges the delivery cannot be fulfilled after making efforts at
This fixed surcharge applies to any piece, including a pallet, the destination to determine the correct address. The
that exceeds the scale weight of 70kg or with a single Address Correction surcharge applies to domestic and
dimension in excess of 120cm. The Oversize Piece surcharge international shipments.
applies to domestic and international shipments.
Data Entry View charges
Non-Stackable Pallet View charges This fixed surcharge applies for each shipment consigned
This fixed surcharge is applied to any pallet within a with non-electronic, paper based manual waybills. Electronic
shipment that is not stackable either on request by the shipping documentation incurs no additional charges.
shipper, or because of its shape, packaging or content. The
Non-Stackable Pallet surcharge applies to domestic and Security Charges View charges
international shipments. Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk
due to continuous state of war, civil unrest, or continuous
threats from terrorism (Elevated Risk), or when shipping
to a destination country that is subject to trade restrictions
imposed by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit your country website at dhl.co.id/id/express
DHL Service & Rate Guide 2018: Indonesia 7
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, choice. DHL will transfer the responsibility for a shipment
with extensive knowledge and experience of dealing with and related customs documentation to the customer’s
customs topics worldwide. For your peace of mind, we nominated broker for clearance and last mile delivery.
provide a wide range of customs support for standard as
well as non-routine customs-clearance processes. By making Formal Clearance View charges
sure that clearance is a smooth and efficient process, we Applied in selected countries, when importing goods with
ensure your shipments arrive as quickly as possible, and an aggregated declaration value or weight exceeding the
leave you free to focus on your core business. With our limits set by destination Customs Authorities, or due to
online tool (tas.dhl.com) we provide essential customs other regulatory requirements are excluded from routine
information to help you prepare your shipments. clearance on a consolidated manifest and thus require
clearance under an individual entry form.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund Bonded Storage View charges
the clearance, duty and tax charges relating to a shipment Storage charges apply when the shipment cannot be
or piece, instead of the receiver using their own bond or released by customs due to inaccurate or missing paperwork.
credit line. The customs process is accelerated, with DHL These charges take effect three days after the shipment
making prompt payment of relevant charges while the arrival date or the broker notification, whichever is later.
receiver defers payment until an agreed date. The charge applies to the duty and taxes payer.
For a full list of customs services, please visit your country website at dhl.co.id/id/express
DHL Service & Rate Guide 2018: Indonesia 8
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Service & Rate Guide 2018: Indonesia 9
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2018: Indonesia 10
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
in excess of EUR 500,000. credit card or by bank transfer. You can open an account
n Dangerous / hazardous goods including but not limited to with DHL Express to pay via bank transfer; and all account
perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-determined basis. For
ice, biological substances, UN classified dangerous goods more details, please get in touch with a Customer Service
and any goods specified as such under International Air Advisor at your local DHL Express office or go to
SHIPPING TOOLS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SHIPPING SOLUTIONS
Making shipping easier Easyship
DHL Express offers a choice of electronic tools to suit even This is an offline advanced shipment management tool for
the most demanding requirements. We invest continually any organization with large shipping volumes or regular
in market-leading technologies to make it easier for you to scheduled deliveries. DHL Easyship can handle the needs of
send your shipments around the world. As a result, you have multinational supply chains or any business with a central
more time to focus on your business. shipping function. It is a Windows-based system, which
is easy to use yet very powerful – enabling you to handle
Our electronic solutions cover online and offline options, everything from regular mailshots to multi-stage shipping
as well as integrated solutions. In addition, we provide processes.
industry-specific solutions tailored for the Life Sciences and
Technology sectors. More information about our general Customer shipping integration
capabilities is provided on this page. Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
dhl.com warehouse or customer service application. This provides
Our website provides a comprehensive guide to DHL Express global shipment tracking while making it faster and easier
shipping services, as well as transport news, service updates to access information about transit times, rates and courier
and contact details. To make doing business with us even bookings.
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator. Specific solutions
DHL offers additional capabilities for businesses requiring
MyDHL more specialized solutions – for example, its Medical Express
MyDHL gives you access to all DHL’s online capabilities. It and Collect & Return services. For more information, please
allows you to prepare your shipments, arrange collections, contact your DHL Account Manager or local Customer
store address details and use proactive tracking services. Service team.
You can register online at mydhl.com and benefit from
online billing solutions, eReturn and a lot more – all via a On Demand Delivery
single portal, giving you access to one or more accounts. An innovative, easy-to-use DHL Express service designed to
improve first-time delivery performance and enhance the
customer experience, especially for private or residential
deliveries. On Demand Delivery alert messages keep DHL
Receivers informed of shipment progress and scheduled
delivery. And the On Demand Delivery website allows
Receivers to reschedule, reroute, release or conveniently
collect from a DHL Service Point. Global availability ensures
consistent service standards and a harmonized user
experience for Receivers.
DHL Service & Rate Guide 2018: Indonesia 13
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
OPTIONAL SERVICES
Optional services View explanation How we charge Additional charge
For a full list of optional services, please visit your country website at dhl.co.id/id/express
DHL Service & Rate Guide 2018: Indonesia 14
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
SURCHARGES
Surcharges View explanation How we charge Additional charge
% on transportation and
Fuel Surcharge Variable
additional charges
International min.IDR 324,000 or IDR 4,860 per kg,
Remote Area Rate per kg
Domestic min IDR 162,000 or IDR 2,430 per kg
Additional Handling
Oversize piece Per piece 1,100,000 IDR
Non-Stackable Pallet Per piece 2,300,000 IDR
Dangerous Goods
Full Dangerous Goods Per shipment 1,192,000 IDR
Lithium Batteries Section II (PI965) Per shipment 1,192,000 IDR
Excepted Quantities Per shipment 486,500 IDR
Dry Ice (UN1845) Per shipment 162,000 IDR
Lithium Batteries
Lithium Batteries Section II (966, 969) Per shipment 139,000 IDR
Lithium Batteries Section I Per shipment 139,000 IDR
Address Correction Per shipment 180,700 IDR
Data Entry Per shipment 50,000 IDR
Security Charges
Elevated Risk Per shipment 300,000 IDR
Restricted Destination Per shipment 450,000 IDR
CUSTOMS SERVICES
Customs services How we charge Additional charge
View explanation
For a full list of surcharges/customs services, please visit your country website at dhl.co.id/id/express
DHL Service & Rate Guide 2018: Indonesia 15
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add 150,000 IDR to the DHL Express Worldwide.
DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
29 countries worldwide. Add 350,000 IDR to the DHL Express Worldwide.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.
com/express for details.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
DHL Service & Rate Guide 2018: Indonesia 20
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.
com/express for details.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
Mulia business park building F
Jl. MT Haryono Kav 58-60
Pancoran
Jakarta Selatan