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Casework Practice Guide - Final
Casework Practice Guide - Final
February
CONFIDENTIAL
CONTENTS
C 1 FORE ORD
O
A I d c P ac c G d
B P a dU P ac c G d
C 2 ORKING IN AN ORGANISATION
A P Sa a dP a Acc ab P ac c
O a a
B P SOP a d G d
C Sa R c
D P c Sa P ac c
E Ma a Ca ad
F S c a dS Ca R
G M -D c a W a dN
H Ma a C d a
I Ma da R d C a P c d C d
J P d O a a a Sa
K C d c P c R
C 4 PRACTICE CONSIDERATIONS
A Ma a C
B C d a d Ca Ma a
C Ca C c
D C ac C
E W V ab M b Fa
2
CONFIDENTIAL
F Ma a S a Ab Vc
G C d c H V
H D c a
C 6 CRISIS MANAGEMENT
A D aC
B Ma a H R C E
C P ac c C d a
D Ca Sa
3
CONFIDENTIAL
D C d c I
E Ma a Ca C Ha Pa dA a
d S cd S -I
A PENAL CODE
G IDELINES FOR CASE MASTER ACTION PLANNING
(CASE MAP)
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NOTES
Chapter 4a FRAMEWORK FOR ORGANISATIONS TO SIGHT
VULNERABLE MEMBERS IN A FAMILY
1 This framework has been developed with the aim to protect vulnerable family
e be e fa e a d safety and minimise the risk of vulnerable family members
falling through the gaps. It highlights the importance of strengthening and enhancing
communication and collaboration amongst agencies involved in the care and support
of vulnerable families and facilitates the conduct of joint assessments and
interventions.
4 There are clients who may refuse to let SWPs interact with and have sight of
the vulnerable family members. SWPs should identify possible reasons for the refusal,
and make efforts to engage the family to resolve or clarify them. It is important to
process this refusal with the client to understand the reason. Their refusal could
possibly be due to:
he c ie eed for privacy and viewing the request as intrusion into their lives;
he c ie e ce i f bei g j dged c i i ed b SWP ;
the c ie anxiety over certain information being uncovered;
the c ie fear of incrimination if the vulnerable family member has not been
properly cared for.
5 SWPs should consult their Supervisor and Head of Agency on the concerns
they may have for the case, highlighting the challenges they face in sighting the
vulnerable family members and discuss possible strategies that could be taken. SWPs
1
should minimally make three attempts to conduct home visits at different timings
(where possible) as part of their best practice to try have sight of the vulnerable
member. It is also helpful for the supervisors of the SWPs or Lead Social Worker to
do a joint home visit. All these attempts should be documented.
6 As SWPs continue to engage with the family and attempt to have sight of the
vulnerable member, they should concurrently try to assess if there are other concerns
for the vulnerable member safety and welfare, to the best of their ability. The c ie
persistent refusal for the vulnerable family member to be sighted may be indicative of
possible concerns in relation to the well-being and/or safety of the vulnerable family
member. It could also be indicative of harm that has already been incurred on the
vulnerable member and there is intent to hide that.
8 When the SWP is unable to sight the persons who are at greater risk of abuse
or neglect (e.g. a very young child below three years old) after three attempts to
conduct home visits at different timings, the lack of visibility and inability to assess
whether their care needs are being met, increase the risk to the person. Hence, it will
be prudent for SWP to collaborate with other professionals to sight the vulnerable
member. SWP could screen the family with the relevant Social Service Office (SSO)
and alert SSO on the challenges faced. Concurrently, SWPs could also gather
information to establish if the vulnerable member is known to any other social service
agencies2 (SSAs). SWPs could work alongside the other professionals to strategise
and share information to further assist the family.
2
Process to Sight Children
13 However, if the VA is not known to any organisations and if the family continues
to be resistant to the VA being sighted, all the relevant organisations involved in this
case should strategise on how the VA e fa e a d afe c d be a e ed,
possibly through information sharing, case conference etc. SWPs should alert APS if
new safety concerns emerge about the VA and family.
3
Inter-agency Strategic Meeting
14 The FSC or lead agency in the case should call for an inter-agency strategic
meeting with all the relevant agencies (SSO, SSA / FSC a d ECDA/ MOE/ ch )
to strategise ways to access and have sight of the child/ren or VA and work with the
family.
15 A police report should be lodged should efforts made to sight the child/ren or
VA was unsuccessful. If the child/ren or VA could not be located despite attempts
made by the various agencies (over a maximum period of 3 months since the first
attempt made by SWP to have sight of child/ren or VA), it is imperative that the FSC
Head or the head of the lead agency lodge a police report.
16 The decision on when this report should be lodged is dependent on the age of
the child/ren (e.g. children who are below the age of 3) and the level of vulnerability of
the individual (child/ren or vulnerable adults who are not sighted by any other
professionals). The higher vulnerability of the individual would require a police report
to be lodged within a shorter frame of time (earlier than the maximum of 3 months).
17 The decision on which agency is to lodge the police report and the timeline to
doing so could be established through the strategy meeting.
18 SWPs could notify the ODGSW in writing through an email referral with case
summary for the following scenarios:
If family continues to persist in not allowing professionals to sight the child/ren
over a period of 3 months; and/ or
Family has provided false information on the child/ren he eab ; and/ or
Child/ren is below 3 years old or older child/ren with developmental issues.
19 Where necessary, the DGSW can activate the Powers of Protector to compel
the family to bring the child/ren forward for the purpose of assessment.
4
Annex A1
Framework for Organisations facing Challenges to Sight Child/ren
Assess using
SSSG/ CARG
Any Yes
Consult with/refer Is case
concerns on known to
to CPS if CARG
child/ren CPS?
outcome indicate
safety/
so
welfare?
Consult CPSCs
No
Screen with CPS
5
SSA/FSC* on Yes ECDA/ MOE CE concerns are no CPS concerns
Known to SSO* and
assessing SSAs/ alert SSO on Unit* (cc known CP involvement
child/ren afe FSC*? challenges ODGSW) Forms concerns
and well-being at Annex B/
Annex C
No
If family
continues
to be Request for School
resistant to Yes information/assistance Intervention by
assesses child
the Child/ren from the schools CPS
for concerns
child/ren known to through ODGSW ++
being school? Form at Annex D
sighted
No
Any concerns
Yes Conduct VA Triage Is case
VA
Consult/ Screen with known to
safety/
welfare? APS APS?
No
Screen with APS
6
been closed
AP ongoing AP
Work with the Screen with Screen with AIC/ and there are warranting
concerns concerns
SSA/FSC* on SSO* and SGE*/SGO no known AP APS
Yes Known to
a e i g VA SSAs/ alert SSO on concerns involvement
safety and well- FSC*? challenges
being
No
If family
continues to
be resistant Request for
VA known to Yes
to the VA information/assistance
these Intervention by
being from the institutions
organisations? APS
sighted
No
BC No: __________________________________
D.O.B: _____________
Mother: _______________________________
Residential
Address:
Reason for
Screening
O ga i a i Na e: ___________________________
7
Annex C
To: MOE Compulsory Education Unit
CC: ODGSW
D.O.B: _____________
Mother: _______________________________
Residential
Address:
Reason for
Screening
O ga i a i Na e: ___________________________
8
Annex D
School: __________________________________
Class: _____________
Mother: _______________________________
Issue of concern in
relation to child/
family
Information needed
from school/ Area
of collaboration
required
O ga i a i Na e: ___________________________
9
Annex E
Contact Information
Organisation Contact Information
Agency for Integrated Care (AIC) Email: careinmind@aic.sg
cc: ODGSW
cc: Nur_Ezrina_Elias@msf.gov.sg
(Child Disability)
cd.services@sgenable.sg
Silver Generation Office (SGO) Contact Person: Ms. Susan See (Head at
Tanjong Pagar Satellite Office) Email:
susan.see@aic.sg
10
C 4 CA E AC GF AFE EC CA E
A C
1 Ca e T ac g f Safe (CTS) a ce ha ec ca e 1
ha ha e bee a fe ed f he MSF Rehab a a d P ec G
(MSF/RPG) he Fa Se ce Ce e (FSC ) f g g ca e a age e .
The e ca e ha a e a fe ed he FSC d ha e ece ed ea e e e
f e he he MSF Ad P ec e Se ce (APS) Ch d P ec e Se ce (CPS).
He ce, he afe c ce f he e ca e ha e bee add e ed b he fa d
e ea e d f ga d , e.g. fa e be ha ed he
h ca ab e ad he ch d/ e ab e ad (VA) b g g ca e
a age e a d g f he ch d / e ab e ad afe a d e -be g
e ed. The e fa e da e e g g ca e a age e
he he ca e a d a age e f he ch d e e ab e ad .
B F C C
1 The e f FSC a ag g ec ca e c de e g gh g f
he e ab e e be a d he fa e a d d g eeded e ce a d
e ce a a afe e e f he fa e be . The g g ca e
a age e b FSC c ea e he b f he e ab e e be , ed ce he
b f ec e ce be g ed a d/ add e ed a d he
f he ca e a d e -be g.
Ta P c Ca FSC
3 The ed f e a ca e c de he f g f a :
) f a he ch d/ e ab e ad a d fa ;
1 P ec ca e a e ca e g e ab e ad ch d e h ha e bee ab ed eg ec ed
b he fa e be .
1
ii) i f ai he c ce leadi g CPS APS i l e e i h he fa il ;
a d
iii) c ac li f b h f al (i.e. fe i al ki g i h he fa il ) a d
i f al c ac (i.e. f ie d , eighb , c lleag e e c.) i l ed i h he
fa il .
a) CPS R F
i ) C ac g ideli e
T e ef e e ,c i e igh i g, i e ac i a da e e f child e
a d hei a e / g a dia ig ifica he , he FSC h ld igh ,
i e ac a d a e he child a lea ce a h a d d like i e f hei
a e / g a dia ig ifica he ( ) i ei he e aae j i e i .
2
) Chi d Sigh i g, I e ac i a dA e e (SIA) a
The FSC ke d i dica e he f e e c f hei c ac ( ) a d a
e ak / b e ai /a e e ed h i he chi d SIA f . Thi
a FSC ke a e he chi d e e f i k eg a a d high igh
CPS i ake agai h d he e be a ha ha ha cc ed he chi d
af e he a fe .
) APS R F
ii) Safe Pa
A APS Safe P a hich i c de - eg iab e a d ca e a di c ed
i h he VA, he VA ca egi e , fa i a d ig ifica he , d be i c ded.
The FSC SWP ca i he ca e ge i h he he f he afe a
a d ai e c ce he he e i a b each i afe a a e i ca e a .
iii) C ac g ide i e
T e ef e e ,c i e igh i g a d e gage e f he VA, e h
ca ed ha (PCH), hei fa i e be ig ifica he , he FSC ke
h d igh , i e ac a d a e he VA a d ee i h he PCH a d hei fa i
e be ig ifica he ( ) a ea ce a h. The e e i i h VA
c d ei he be d e e a a e i j i e i i h hei fa i e be /
ig ifica he .
i ) VA Sigh i g, I e ac i a dA e e (SIA) a
The FSC ke d ii e he VA SIA f i dica e he f e e c f hei
c ac ( ) a d a e ak / b e ai ed h . Thi a he FSC
ke a e he VA e e f i k eg a a d a ce ai he eed
high igh he ca e APS i ake h d he e be ec e ce.
C C M P 2
3
) A FSC
FSC . . FSC
. O
APS/ CPS FSC .
) A ( )
CPS/ APS FSC, ,
.B
CPS/ APS FSC
.
) CPS/ APS
CPS/ APS, FSC S , / A , ,
(PCH) ( A ),
2
.
) CPS/ APS
FSC .
2 U :
FSC SSN O SSN O
C P L R C CPS A
P C APS O P .
CPS/ APS 3- FSC
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( ).
FSC
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MSF CPS @ . .
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F ,
APS - 6354 9706
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Ca C
Ca Ta
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FSC eed f CPS/ APS a CPS/ APS a e e ec e f he a f
a fe d g he 3- h - a fe chec - ca h CPS/ APS. The FSC
a fe g a d ece g he ca e h d he a a ge f a ca e d c
e ea h a fe f f a he ca e a d fa .
E E P
5
IMPOR AN O NO E
F C AP ( : 6354 9706 :
API @ . . 4) AP
3 :
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4AP M F , 8.30 5.30 .F ,
F C AP 87153087
6
Ca e T a fe P ce Ca e i iden ified o be i able
fo an fe o FSC a afe
conce n a e add e ed b ill
e i e moni o ing
Yes No
I i an e i ing APS CPS o iden if an
FSC ca e FSC fo an fe of ca e
managemen
Ca e an fe a
APS CPS o email o ED
of FSC on he efe al of
he ca e
Ke
APS CPS o e a e ed
Documents file i h ke doc men
include fo an fe of ca e o
VA Child FSC FSC o ackno ledge
Sigh ing ecei i hin o king
In e ac ion APS CPS o hand o e da
and and b ief FSC o ke and
A e men e i o on de ail in
Plan
he ed file in a face o
Collabo a i e
A e men face e ion befo e he
APS CPS o eek cla ifica ion
and Planning ca e an fe mee ing Yes FSC ag eeable No i h ED of FSC on he
F ame o k i h ca e ea on fo di ag eemen
ih
efe al
genog am
Safe Plan APS CPS o a ange and
Ca e Plan fo cond c a ca e an fe
o mee ing in ol ing
in e en ion Yes FSC ag eeable
CPS APS CPS FSC clien
i h ca e
S mma of famil and ne o k and
Dange I em o he in ol ed agencie o
and cla if ole and follo
Likelihood of
No
ac ion
F e Ha m APS CPS o eek a i ance
LFH Ri k
f om ele an SSO RS Team
I em CPS
Con ac li email RS AGM cc GM
APS CPS o co he
Con ac
g ideline
ele an SSO GM
Ad i o on AGM RST in he email o Yes FSC ag eeable SSO RS Team o facili a e
hen and FSC on he an fe ed ca e i h ca e di c ion be een
con ac APS CPS and FSC
e on o
e o ca e Ca e T an fe Com le ed
back o No
APS CPS APS CPS o e lo e
FSC Role Af e T an fe of efe al o o he FSC
Ca e Managemen
A/C ( ):
D / A /C :
D F C:
Re e Pe d ( e ec e)
☐3 af e ca e a fe
☐6 af e ca e a fe
☐ 12 af e ca e a fe
M g C ec (c eea e )
1. Pa e , ca eg e , e ☐ Ye ☐N
ca ed a , fa e be
g f ca e ca e f
e ce a e bee e gaged
a de / e ca
e a 3
If Ye , ea e ae e da e f
e gage e :
________________________________
If N , ea e ae e ea :
2. VA/C d e a d ec e ac ☐ Ye ☐N
a da e ed b FSC
e, g e e face
face c ac de ca c ec -
, e a 3
If e , e ee e a e
VA/c d( e ) a g ed?
If N , ea e ae e ea :
________________________________
________________________________
3. Wa SSSG CARG APS- ☐Y ☐N
a a 5
a a a
3 ?
I , a a
a ( a ) a :
, 4.
4. W ☐Y ☐N
, CARG a ☐ NA
,
I a CPS
R CPS -
a APS-
a a
a H a 3
?
I , b a
( a ) a :
I , a CARG/APS-a
a a
( ) a
CARG/APS-a
a ?A b
( a ) a :
5. W ☐Y ☐N
a a a a
VA/ ( ) a b
SSSG CARG APS-
a a a
?
I , b a
( a ) a :
5A 1A 2019, APS-a a V ab A T a F
(VA T a ). APS a b a b
.
6. I VA/child ill in he ame ☐ Ye ☐ No
placemen /care arrangemen a
per 3 mon h ago?
If no, de cribe rea on for change and
he ne arrangemen
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ANNEX A
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ANNEX B
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