Assessment Tasks

Qualification BSB51415 Diploma of Project Management

Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name

STUDENTS, PLEASE NOTE

All students must read the student assessment instructions prior to completing all assessment tasks.
After each student completed all the tasks, the student then must declare that the completed assessment tasks are authentic and completed
by the student. The checklist points are listed in the table below.
The student is required to make an electronic declaration of authenticity before submitting their completed assessment tool.

STUDENT DECLARATION
I declare that: (please tick each point as you read them)
 I am submitting work in this assessment pack that is my own, except where acknowledgement/s of sources are made.
 I have not copied in part, or in whole, or otherwise plagiarised the work of others.
 I declare that the material does not infringe the intellectual property/copyright of a third party, and I understand that the
evidence may undergo electronic detection and used to make comparisons with other evidence submitted by current or previous
students.
 The Units of Competency, Elements and Performance Criteria which I studied during the course were explained, and I was
provided with adequate resources which enable me to complete this assessment.
 The assessment tasks, assessment criteria and assessment due date(s) for this course were explained.
 I was advised, and I am aware of The Academy's Policies including the Assessment Policy and the Assessment Appeals
Process.
 I was given assistance from the trainer and/or other Academy staff during the study of this course when it was requested.
 I understand that my feedback will be used for reporting purposes and continuous improvement.

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 1 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS
Assessment task instructions:
This is the first assessment task consisting of 4 knowledge questions. Complete all questions to gain a "Satisfactory" outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your knowledge in the following:
 common decision-making processes and systems and processes facilitating continuous improvement, quality assurance and control techniques, key tools
and methodologies, roles and responsibilities of quality management personnel and methods for managing continuous improvement
 organisational policies and procedures for digital systems, decision-making processes and continuous improvement systems
 business systems and requirements, including: knowledge management, quality management theory, sustainability and performance management, project
quality standards for organisations working with project management.
Assessment conditions and resources:
Assessment will be conducted in a safe, simulated environment where you will have access to technology, Learner guides, PowerPoint presentations, Internet,
policies, procedures, workplace documentation and resources relevant to complete knowledge questions.
Questions:
1.1. Research and provide an overview about what types or (i) systems, (ii) processes and (iii) methods should an organisation have in
place to facilitate and manage continuous improvement. (Guide: 50+ words) Knowledge Evidence – unit BSBSTR502 – assessor refer
your students to their Learner Guide and also to the internet. Please note that the answer below is longer than expected by students to answer this
question. The
a)
1.2. Organisations that are serious about continuous improvement should have policies and procedures which reflect (i) continuous
improvement processes, (ii) decision-making processes and (iii) digital systems and processes. Review the table of typical
organisational policies and procedures, below, select 4 policies from the table and explain how these policies and procedures
reflect the above listed points. (Guide: 35+ words for each) Knowledge Evidence – unit BSBSTR502 – one example in the table has been
provided.
1.3.

 Workplace health and safety policy and procedures

 Code of conduct and disciplinary policy and procedures
 Policy development policy and procedures

 Promotions and marketing policy and procedures

 Employee recruitment policy and procedures
 Professional development policy and procedures

 Quality assurance policy and processes

 Customer Service policy and procedures
 Organisational reporting and communication policy and procedures

 Purchasing, fees and refunds policy and procedures

 Anti-discrimination and harassment policy and procedures
 Grievances, complaints and appeals policy and procedures
Policies and Procedures
Explain how these policies and procedures reflect:
 continuous improvement processes
 digital systems and processes
 common decision-making process
1.
Policy and procedure

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 2 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name

2.
Policy and procedure

3.
Policy and procedure

4.
Policy and procedure

1.4. Review the table below, research typical business systems and requirements organisations should have in place and explain why
each would be needed for successful operations. (Guide: 25+ words each)
Business systems and
Explain why each is needed
requirements
knowledge management system
quality system
business sustainability system
environmental sustainability
system
performance management system
1.5. Research information on quality assurance topics listed in the table below and complete the table. (Guide: 35+ words for each)
Quality assurance topics Explanations
What are project quality
standards that apply in the
organisation
What are, quality assurance and
control techniques, key tools and
methodologies
What are, the roles and
responsibilities of quality
management personnel

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 3 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
ASSESSMENT TASK 2: MANAGE PROJECT QUALITY - PROJECT
Assessment task instructions:
This is the second (2) assessment task which consists of a case study, scenarios, interaction with others, oral communication activity, and a project. You must
complete all 3 activities as specified to gain a "Satisfactory" outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your skills in the following:
 manage project quality on two occasions (this task enables students to management project quality for the first time)
 document a quality-management plan
 implement quality control and assurance processes for a defined project using a range of tools and methodologies.
Assessment conditions and resources:
 Learner guide, PowerPoint presentation, Internet, organisational policies, procedures, workplace documentation and resources relevant to performance
evidence
 project documentation including quality criteria, evidence of quality monitoring and improvement practices
Activities:
Read the following Case Study - Wilson & Jones, attached Business Case (refer to attachment 1) and the scenario and complete all
activities as instructed.
Case Study - Wilson & Jones
The project to implement a new Client Relationship Management system (CRM) “Salesforce” for use by the Sales, Customer Service
and Marketing departments for the Wilson & Jones has been approved.
As a Project Manager, it is your responsibility to determine the quality objectives and standards with input from stakeholders. To
determine the quality objectives and standards to implement the new Client Relationship Management system (CRM) for use by the
Sales, Customer Service and Marketing departments, it is the responsibility of the Project Manager to establish acceptable quality
standards and objectives with inputs from quality specialist and to ensure compliance with Wilson & Jones’s required quality
standards.
The quality objectives are to be determined considering the project objectives in mind.
Among the quality standards applicable to this project are:
 The Australian Hardware project governance policy dictates that all projects must be delivered in accordance with ISO
9001:2015 or AS/NZS 9001:2016 specifications
 Customer data held within Salesforce is protected by comprehensive physical security, data encryption, user authentication, and
application security to SAS 70 Type II, SOX, ISO27001, and third-party vulnerability and SysTrust certifications standards.
Project objectives
 For Wilson & Jones to be operating on the most up to date CRM available
 Standardise how the employees work with the clients of the company
 Reduce the expenses for some transactions
 Reduce costs associated with re-work due to corrupt or dirty data.
 Enhance client data authenticity
Scenario:
You are required to take on the role of a Project Manager for Wilson & Jones. Before carrying out this assessment task, you must read
through this business case to get a good understanding of the project requirements.
Activities:
2.1. In this task you are required to demonstrate mandatory foundation skills for the unit: Manage project quality, which are (1)
communication and (2) team work.
The activity will require you to determine quality objectives and standards and collaborate with appointed colleagues and
you are required to select and plan for an appropriate communication activity and collaborate with the appointed team.
 You may use your class colleagues, work colleagues or other suitable colleagues to complete this activity.
 Your assessor will complete an assessor checklist. To complete this activity, you may choose to:
 Organise and conduct a face to face meeting (must be organised and observed by your assessor), or
 Use MS TEAMS to conduct the meeting / discussion (must be recorded and uploaded), or
 plan for and collect information from the team via emails (must be pasted and uploaded with this task)

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 4 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
a) Use the following communication agenda template and distribute the document, using the sbta email, to advise the team on the
topics and feedback you will be required to collect from them. The team will include the industry and quality specialist, project
sponsor and project manager (you) and project team member. (Guide: 50+ words)
Communication Agenda
Project Name: Date:
Project Manager: Start: Finish:
Invited: ID:
RSVP: Email:
Agenda name and description
1
Agenda name and description
2
Agenda name and description
3
Any responsibilities or
follow ups
Additional comments
b) Organise information on the required project quality standards and objectives and prepare any additional notes that you need to
collect feedback from the team for.
Use the below and list or copy and paste any additional information or documents you are using to assist you with collecting
and / or communicating with the team. Remember:
- Project Manager must work to schedules and timelines. You must demonstrate your time management skills and conduct
the communication activity on schedule.
- Use the space below to list the names of participants who will be participating. (Guide: 20+ words)
Date: Time:
Names of participants SBTA email addresses:
Any additional comments that
List or copy and paste any additional information or documents you are using to assist you with
you need to address or know
about collecting and / or communicating with the team

c) Conduct the communication activity and collect feedback from the appointed team members.
- Quality Specialist must help to determine quality objectives and standards and the Sponsor is to check if the quality
standards and objectives are suitable to the project
- The communication must determine any deficiencies of the quality objectives and standards, and
- Come up with ideas on how to overcome these pitfalls/deficiencies
- Use the space below to take notes from feedback collected
Take notes in this space of any collected feedbacks.
d) Document the following Communications Matrix, which will be used for communication processes during the progression of
the project. Complete the template below (Guide: 30+ words)
Communication matrix
Communication Description Frequency Format Participants/ Deliverable Owner
Type Distribution

e) Based on the collected feedback and confirmed project quality objectives and standards, collect further feedback on ‘Quality
Assurance and Quality Control’. The feedback should address, management methods, techniques and tools for tracking and
establishing quality levels and resolving any quality issues Complete the following Quality Requirements Summary.
Quality Requirements Summary

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 5 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
Deliverable Quality Requirements/ Standards Quality Assurance Quality Control

<A deliverable as specified in the
Scope Plan>
<List all quality requirements this <High level description of the <High level description of the
may include: stakeholder applicable quality assurance applicable quality control
requirements, negotiated trade-offs processes> processes>
with cost, schedule and
performance, standards. This
should include quality metrics to
enable measurement>

2.2. In this activity you are required to develop and prepare a quality management plan and quality metrics based on the customer
relationship strategy and the measurements of performance of all departments of the Business Case.
When preparing the quality management plan and metrics, you must address and use the following points:
a) Development of quality metrics:
- Quality metrics must include details for the project and product output to define acceptable levels of quality
- Gauge how effectiveness of the quality management of the project at later stages
- include time, cost, resources, scope, quality, and action items in the quality metrics
- Indicate how the project quality metrics will be measured
b) Quality criteria (framework for working towards achieving quality requirements)
- Australian and international standards
- Codes of conduct
- Legislation and regulation requirements.
c) Identify the quality issues in the project given in the business case.
d) Resolve these quality issues using the following quality management methods, techniques and tools:
- Control charts
- Brainstorming
- Continuous improvement process
e) List of agreed quality and performance requirements (as determined in part 2 of this assessment task) in the project
management plan and implement these quality requirements as basis for performance measurement.

Quality management plan
Version number / date:
Purpose of Quality Management
Plan:
Quality Management Plan
Components

Organisation, Responsibilities,
and Interfaces
Role Quality Responsibility

Tools, Environment, and

Interfaces
Tool Description

Quality Planning

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 6 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
Define Project Quality
requirements
Measure Project Quality

Quality Assurance
Analyse Project Quality
Decision-making, participation
processes, stakeholder
responsibilities
Communication processes
information dissemination on
improvements
Improve Project Quality and
continuous improvement
processes
Quality Control
Training and development,
success and / or maintenance of
Project Quality
Project Quality Management Plan Acknowledgement:
Approval
The following persons have reviewed the Project Quality Management Plan and agree with the
approach it presents.
Changes to this Project Quality Management Plan will be coordinated with and approved by the
undersigned or their designated representatives

Name and titles:

Why were these individuals allowed to approve?

Signatures and dates:

2.3. Distribute, discuss and support quality requirements - Interactive presentation (IP)
a) To implement the project and ensure that all staff understand all requirements and expectations, prepare a presentation
and distribute and/or presented it to the Business Analyst, Quality Specialist and Project Sponsor, employees and your
project team.
The presentation will explain quality requirements, specifications and objectives.
Explain the development process of the quality requirements, specifications and performance and cover information
on the support process by you as the project manager, the project team employees and other relevant stakeholders. To
assist you with the development of the presentation you are to:
- Collaborate with others to foster shared understanding of quality requirements, and
- Gather details from all impacted work areas, Sales, Marketing and Customer Service and cover information
on;
o Efficiency (Timeframes, deadlines, resource allocation and expenditure and Budgets)
o Effectiveness (Efficiency targets, Project outcomes and deliverables
b) Distribute, communicate and collect feedback from all stakeholder on understanding of the quality, performance and
specifications requirements and implementation of the CRM system.
Collect feedback from employees and stakeholders (again appointed by assessor or selected suitable colleagues by
you) and supply evidence that will demonstrate their:
- understanding of the project and all its deliverables, and
- understanding on how these deliverables can be achieved, and
- adherence to standards and how required quality will be achieved and maintained.

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 7 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
Use the space below to collect feedback as evidence.

c) Use all feedback to improve and amend the Quality management plan. Save the updated quality management with a
new version in the space below to demonstrate that you have listened and registered and acted on stakeholder’s
feedback.

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 8 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
ASSESSMENT TASK 3: IMPLEMENTING QUALITY PROCESSES - PROJECT
Assessment task instructions:
This is the third (3) assessment task which consists of a scenario and a project. You must complete all 3 activities as specified to gain a "Satisfactory" outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your skills in the following:
 manage project quality on two occasions (this task enables students to management project quality for the second time)
 document a quality-management plan
 implement quality control and assurance processes for a defined project using a range of tools and methodologies.
Assessment conditions and resources:
 Learner guide, PowerPoint presentation, Internet, organisational policies, procedures, workplace documentation and resources relevant to performance
evidence
 project documentation including quality criteria, evidence of quality monitoring and improvement practices
Activities:
Read the scenario below, refer to completed activities in Assessment task 2, and complete all following activities.
Scenario:
The implemented CRM system has developed flaws. The foundation of data that was used to build information about your customers
has some storage and retrieval problems.
The data quality problems that have occurred in the CRM system are as follow:
o Duplicated records; customers who are recorded under several names or addresses, for example
o Inaccuracies; data that may once have been true but is no longer true, or has never been true at all
o Incomplete records; data that has been corrupted, mistyped, abandoned or orphaned
o Invalid information; records that your CRM simply cannot work with, and records that crash the software or cause problems
elsewhere
These flaws were introduced in a variety of ways, and the three most common problems that rung true with most people who worked
with a CRM daily. The figures below are based on quality issues that the company has faced.
o Caused 1. 76 per cent of records incompetent due to poor data entry.
o Caused 2. 53 per cent of records incompetent by a change to systems
o 3. 48 per cent contained flawed introduced by data migration or conversion from one format to another
Being the project manager, the company wants you to implement quality processes based on the Quality Management Plan that you
have prepared for the company.
Activities:
3.1. Conduct a quality assurance audit of the project processes based on the problem specified in the scenario given above. You
must ensure that the project processes comply with the quality standards and requirements agreed be the stakeholders.
The outcomes of the quality assurance audit must be documented in the table below.
The outcomes must include whether the project processes complied with the quality standards and requirements or explain if and
why the project quality standards and objectives were not met. (Guide: 100+ words)

3.2. Assess quality and identify causes of variance. You are now required to assess the quality of the project considering the
current scenario/problems and identify the variations to quality metrics of the project and document: (Guide: 100+ words)
- Variances that occurred during the quality control
- Root cause of the variance.
- Remedial action
- Use the template below.
You must use the template attached to this unit to document your outcomes.
Variances (any 4) Root cause of the variance Remedial action (30-50 words)

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 9 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
3.3. Consider the outcomes of the analysis and modify quality management plan and: insert another version and date on the
plan document and submit (copy and paste) the new version of the quality management plan using the space below.
Note: Modifications must address the issues specified in the assessment task 3 scenario and adhere to all the agreed quality
standards, specification and requirements.

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 10 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
ASSESSMENT TASK 4: IMPLEMENT PROJECT QUALITY & CONTINUOUS IMPROVEMENTS
Assessment task instructions:
This is the forth (4) assessment task which consists of a scenario, and a coaching activity. You must complete all 4 activities as specified to gain a "Satisfactory"
outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your skills in the following:
 lead and manage continuous improvement systems and processes for at least one organisation or work area and manage project quality, implement quality
control and assurance processes
 address organisational sustainability requirements and incorporate mentoring, coaching and other support to enable individuals to participate in continuous
improvement processes Task 3 - project
 capture progress, insights and experiences using established knowledge management systems
 encourage participation in decision making processes and ideas for continuous improvement.
Assessment conditions and resources:
 Learner guide, PowerPoint presentation, Internet, organisational policies, procedures, workplace documentation and resources relevant to performance
evidence and documentation including quality criteria, evidence of quality monitoring and improvement practices
Activities:
Read the following scenario and complete as indicated.
Scenario:
As the Project Manager you are required to submit requests for change of any project processes to the Director of Change Control
Board who will determine the proposed changes and decide whether it will be approved based on all submitted information.
The information in the request for change must include all amendments and improvement or changes that you think must be
implemented after reviewing the quality management processes to ensure the project is running well.
Prior to making any proposed changes to processes and considering the modifications that you made in the Quality Management Plan
already you must receive the confirmation of the approval form the Director in writing.
To ensure that you have a speedy response from the Director, you decided to email the Director and request a response.
4.1. In this assessment task, you will be required to implement project quality improvements which includes:
a) Change Request.
To complete this you must select an appropriate communication technique to communicate and collect approval.
You can either, organise a meeting or construct and email with information for the Director.
If you are using an email, you must communicate via SBTA emails for security and privacy reasons. If you are
conducting a meeting you must use the space below to list discussion points you will be discussing with the Director.
(Guide: 50+ words)

b) Collect feedback from your Director. You must either complete Communication Report (if you held a meeting) or
copy and paste the Director’s email with his approval using the space below. (Guide: 50+ words)
Note: if you are conducting a meeting, use the communication report template used in a previous assessment task.

c) Once the approval was received from CCB, prepare a project life cycle document and specify how these changes will
be implemented at all stages of the project life cycle. (Guide: 30+ words for each)
Note: If some changes cannot be implemented, specify ‘not applicable’ in the specific areas.
STAGES OF PROJECT LIFE CYCLE
Initiation Planning
Execution Closure
4.2. Coaching and mentoring activity
Please note: oral communication and team work is a mandatory part of the unit: Manage project quality and coaching is a
mandatory part of the unit: Facilitate continuous improvement. These skills are requirements set by the Australian
government and must be demonstrated and observed by your assessor who will complete an observation checklist. Skills
you must demonstrate include:

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 11 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
 Participating in verbal exchanges using clear language and appropriate non-verbal features to providing and seeking relevant
information from others
 Using active listening and questioning techniques to elicit views and opinions of others
 Selecting and using appropriate communication practices in a range of work contexts
 Collaborating with others to foster shared understanding of quality requirements
 Presenting information to a range of audiences using appropriate structure and language
 Listening and comprehending information from a variety of spoken exchanges with clients, co-workers and other stakeholders
 Confirming understanding through questioning and active listening
Coaching activities:
a) As part of the ongoing continuous improvement and quality assurance, you are required to provide coaching and
mention support to your project team leader and a new staff member of the implementation and changes of the CRM
system.
This is to ensure that your team members are supported as part of the organisation’s continuous improvement process.
You must:
- Organise a coaching and mentoring session with the team leader and the new staff (either together or
separately) who will then coach and mentor other project team members on your behalf.
- Complete a coaching and mentoring plan for each of the individuals.
COACHING/MENTORING PLAN
Employee name: Manager’s name: Date:
Employee Responsibilities Manager Responsibilities
Development areas Employee activities Success measures Manager activities Milestones Target dates

b) Contact the team leader and the new team member (your colleagues) and conduct the coaching session/s.
You will be observed by your assessor who will complete a checklist.
You may choose to use MS TEAMS and record your coaching activities and upload as directed by assessor, or you may choose
to organise this coaching at the academy, face to face. To successfully complete this activity, you must:
- Present information to a using appropriate structure and language
- Listen and ensure that you understand information received from your team leader and the new team member
- Ensure that the Team leader and the new team member understand what is expected of them
- Team leader and the new team member must confirm understanding what you have been explaining
- Ensure to ask questions and use active listening to make sure that you have not missed any feedback from the
team leader and the new team member.
4.3. You are now to review the quality management plan for quality management. (refer to assessment task 3) and compare
against the performance requirements specified in the Quality Management Plan. Determine the effectiveness of quality-
management processes and procedures and review:
- Improved Quality of Service
- Reduced Operational Costs
- Improved Decision Making and Communication processes
- Meets sustainability requirements
4.4. Consider all requirements collect feedback and address the table below and explain:
- Whether the quality management plan prepared was effective based on the performance requirements?
- List any quality issues experienced in the project.
- Lessons learnt during the project.
- Recommendations for future projects and other areas of improvement.
EFFECTIVENESS OF COACHING

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 12 of 13
 Assessment Tasks
Qualification BSB51415 Diploma of Project Management
Cluster number and name: PMD_2.2_Manage project quality and continuous improvement
Units of competency: BSBPMG513 Manage project quality
BSBMGT516 Facilitate continuous improvement
Student’s ID: insert ID this column and on all pages
Assessor’s name: assessor name
Description of problem/opportunity (any 5) Recommended Action for next Lesson Learnt
time/project

PMD_2.2_BSBPMG513_BSBPMG516_ Assessment tasks Version 1_9 24 May 2021

Page 13 of 13