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The Most Important Leadership Competencies, According To Leaders Around The World
The Most Important Leadership Competencies, According To Leaders Around The World
The Most Important Leadership Competencies, According To Leaders Around The World
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Sunnie Giles
Quantum Leadership Group
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Some of the authors of this publication are also working on these related projects:
leadership in the complex era; facilitating emergent leadership; VUCA View project
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This theme combines two of the three most highly rated attributes: “high ethical and moral
standards” (67% selected it as one of the most important) and “communicating clear
expectations” (56%).
Taken together, these attributes are all about creating a safe and trusting environment. A
leader with high ethical standards conveys a commitment to fairness, instilling confidence
that both they and their employees will honor the rules of the game. Similarly, when
leaders clearly communicate their expectations, they avoid blindsiding people and ensure
that everyone is on the same page. In a safe environment employees can relax, invoking the
brain’s higher capacity for social engagement, innovation, creativity, and ambition.
Neuroscience corroborates this point. When the amygdala registers a threat to our safety,
arteries harden and thicken to handle an increased blood flow to our limbs in preparation
for a fight-or-flight response. In this state, we lose access to the social engagement system
of the limbic brain and the executive function of the prefrontal cortex, inhibiting creativity
and the drive for excellence. From a neuroscience perspective, making sure that people feel
safe on a deep level should be job #1 for leaders.
But how? This competency is all about behaving in a way that is consistent with your
values. If you find yourself making decisions that feel at odds with your principles or
justifying actions in spite of a nagging sense of discomfort, you probably need to reconnect
with your core values. I facilitate a simple exercise with my clients called “Deep Fast
Forwarding” to help with this. Envision your funeral and what people say about you in a
eulogy. Is it what you want to hear? This exercise will give you a clearer sense of what’s
important to you, which will then help guide daily decision making.
To increase feelings of safety, work on communicating with the specific intent of making
people feel safe. One way to accomplish this is to acknowledge and neutralize feared results
or consequences from the outset. I call this “clearing the air.” For example, you might
approach a conversation about a project gone wrong by saying, “I’m not trying to blame
you. I just want to understand what happened.”
Providing clear direction while allowing employees to organize their own time and work
was identified as the next most important leadership competency.
Research has repeatedly shown that empowered teams are more productive and proactive,
provide better customer service, and show higher levels of job satisfaction and
commitment to their team and organization. And yet many leaders struggle to let people
self-organize. They resist because they believe that power is a zero-sum game, they are
reluctant to allow others to make mistakes, and they fear facing negative consequences
from subordinates’ decisions.
Leaders who “communicate often and openly” (competency #6) and “create a feeling of
succeeding and failing together as a pack” (#8) build a strong foundation for connection.
We are a social species — we want to connect and feel a sense of belonging. From an
evolutionary perspective, attachment is important because it improves our chances of
survival in a world full of predators. Research suggests that a sense of connection could
also impact productivity and emotional well-being. For example, scientists have found that
emotions are contagious in the workplace: Employees feel emotionally depleted just by
watching unpleasant interactions between coworkers.
There are some simple ways to promote belonging among employees: Smile at people, call
them by name, and remember their interests and family members’ names. Pay focused
attention when speaking to them, and clearly set the tone of the members of your team
having each other’s backs. Using a song, motto, symbol, chant, or ritual that uniquely
identifies your team can also strengthen this sense of connection.
What do “flexibility to change opinions” (competency #4), “being open to new ideas and
approaches” (#7), and “provides safety for trial and error” (#10) have in common? If a
leader has these strengths, they encourage learning; if they don’t, they risk stifling it.
Admitting we’re wrong isn’t easy. Once again, the negative effects of stress on brain
function are partly to blame — in this case they impede learning. Researchers have
found that reduced blood flow to our brains under threat reduces peripheral vision,
ostensibly so we can deal with the immediate danger. For instance, they have observed a
significant reduction in athletes’ peripheral vision before competition. While tunnel vision
helps athletes focus, it closes the rest of us off to new ideas and approaches. Our opinions
are more inflexible even when we’re presented with contradicting evidence, which makes
learning almost impossible.
To encourage learning among employees, leaders must first ensure that they are open to
learning (and changing course) themselves. Try to approach problem-solving discussions
without a specific agenda or outcome. Withhold judgment until everyone has spoken, and
let people know that all ideas will be considered. A greater diversity of ideas will emerge.
Failure is required for learning, but our relentless pursuit of results can also discourage
employees from taking chances. To resolve this conflict, leaders must create a culture that
supports risk-taking. One way of doing this is to use controlled experiments — think A/B
testing — that allow for small failures and require rapid feedback and correction. This
provides a platform for building collective intelligence so that employees learn from each
other’s mistakes, too.
Nurtures growth.
“Being committed to my ongoing training” (competency #5) and “helping me grow into a
next-generation leader” (#9) make up the final category.
All living organisms have an innate need to leave copies of their genes. They maximize their
offspring’s chances of success by nurturing and teaching them. In turn, those on the
receiving end feel a sense of gratitude and loyalty. Think of the people to whom you’re most
grateful — parents, teachers, friends, mentors. Chances are, they’ve cared for you or taught
you something important.
When leaders show a commitment to our growth, the same primal emotions are tapped.
Employees are motivated to reciprocate, expressing their gratitude or loyalty by going the
extra mile. While managing through fear generates stress, which impairs higher brain
function, the quality of work is vastly different when we are compelled by appreciation. If
you want to inspire the best from your team, advocate for them, support their training and
promotion, and go to bat to sponsor their important projects.
These five areas present significant challenges to leaders due to the natural responses that
are hardwired into us. But with deep self-reflection and a shift in perspective (perhaps
aided by a coach), there are also enormous opportunities for improving everyone’s
performance by focusing on our own.