A mini project report on

COMPLAINT MANAGEMENT SYSTEM

For the award of the degree

of

BACHELOR OF TECHNOLOGY
In
COMPUTER SCIENCE AND ENGINEERING

(II Year - II Semester)

ADVANCED JAVA PROGRAMMING LAB

Submitted by

Mr. G. SRI HARSHA

(19B91A0560)

Mr. B. ANIL
(20B95A0501)

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

SRKR ENGINEERING COLLEGE(A)

ChinnaAmiram,Bhimavaram,West Godavari Dt.,

 [2020-2021]

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

S.R.K.R. ENGINEERING COLLEGE

BHIMAVARAM

CERTIFICATE

This is to certify that this is a bonafide work on “Complaint Management System” and has
been submitted by Mr. G. SRI HARSHA (19B91A0560), in partial fulfillment of the
requirements for the award of the degree of Bachelor of Technology in Computer Science
and Engineering, during the academic year 2020-2021. The candidate worked right under my
Supervision and guidance.

Lecturers In-Charge LabCoordinator

Sri T. Srinivasa Rao Sri. D. RAVIBABU

Assistant Professor, Assistant Professor,
Department of CSE, Department of CSE,
S.R.K.R.Engg.College, S.R.K.R.Engg.College,
Bhimavaram. Bhimavaram.
 TABLE OF CONTENTS

S DESCRIPTION PAGE.NO.
.No.

MODULES 1
1.

2. SOFTWARE REQUIREMENT SPECIFICATIONS 2

4. DATABASE CONNECTIVITY 5

5. OUTPUT SCREENS 7

6. CODE 11
 ABSTRACT
The project titled Complaint Management System is Complaint management software for
the purpose of monitoring and controlling the Complaints that are raised by the users.

Complaint Management System allows the user to register the complaint, monitoring the
status of complaint and the action taken on the complaint by the admin. This project on the
Complaintmanagement system gives us the complete information about the registering the
complaints and the daily actions taken on the raised complaints for the users need. In this
system the admin can add new states, categories and sub categories and manage them
easily. It is a user friendly software system. The admin has access to delete the user
accounts. The admin has access to tale action on the complaints raised by the users from
their user accounts and return the status of the complaints to the user accounts.

In this project we have developed a new approach in the complaint management system
which is able to transfer the facilities like login user, registration of new user, registering the
complaints, taking action on the complaints and returning the status of the complaints.

The user will find it easy in the automated system rather than using the manual writing
system. The system contains a database where all the information will be stored safely.
 1

1. MODULES
1.1 ADMIN MODULE:

In this module the admin logins into the system page.

1. Admin can create category and also manage the category.

2. Admin can create subcategory and manage sub category.
3. Admin can create state and also manage the state.
4. Complaint Management Admin can update remark on complaints.
5. Admin can check users and manage users.
6. Admin can change password.

1.2 USERREGISTRATION MODULE:

 Registration
1. All fields are required for registration
2. Registration success
3. Update details of user into data base

1.3 LOGIN MODULE:

 Authentication
1. Email and password from registered data
2. If true goes to another page if wrong shows error.
3. Verifies the credentials with database and logs in if true

1.4 USER PROFILE MODULE:

In this module user can manage their profiles and also can update them. In this module the
user has to enter the details of the user to update their profile.

1.5 LODGE COMPLAINT MODULE:

In this module the user has to raise the complaint with the specific details. The user has to
enter all the details needed about the complaint.

1.6 COMPLAINT HISTORY MODULE:

This module gives the details of user raised complaints with complaint number, registration
date, last update date, status and action.

1.7 MANAGE COMPLAINT MODULE:

In this module admin can manage complaints. They are divided into three categories. They
are

1. Not Process Yet Complaints.

 2

2. Pending Complaints.
3. Closed Complaints.

1.8 USER LOGIN STATUS MODULE:

The Admin can check and manage the all user login and logout details status of user login
and logout details with their timings.

2. SOFTWARE REQUIREMENT SPECIFICATIONS

2.1 PURPOSE

In this project, the admin can easily check the complaints and process the complaints and
return their status to the users by processing them. The main theme of the project is to save
the time for the registration and solving of the complaints. By this we can reduce the manual
work. The admin will maintain all the details of the users and their login and logout status
with their timings.

2.2 SCOPE

The scope of this project is to solve the problem of time complexity to the user and also to
the admin.

2.3 OBJECTIVE

The main objective of this project is to make the complaint registration easy,reduce the time
and to maintain the registered complaints.

2.4 EXISTING SYSTEM

In the existing complaint management system, it is difficult for both the admin and the user
that they should have to register the complaints manually and managing them is difficult. The
admin has to update the information manually. Thisexisting system wastes time, to reduce
this we implement this system. Here the user once register in this system the admin can check
the availability of the users and can able to check the login and logout details of the user
account.

Drawbacks:

 Wastage of lots of time.

 Requires manual work.

2.5 PROPOSED SYSTEM

The proposed system of this project contains the admin,user, complaint registration and
complaint status.Here many of the users can be assumed but the admin is unique. The admin
 3

has to complete the process of the raised complaint by the user and return the status of
complaint to the user.

Advantages

Reduces the time.

The admin can easily access the database.
This also provides security for the borrower information.

2.6 REQUIREMENT ANALYSIS

Analysis focuses on producing a model of the system called the analysis model, which is
correct, complete, consistent and verifiable. Analysis model is composed mainly of three
individual models.

 Functional model
 Analysis object model
 Analysis dynamic model

The functional model represents the use of case diagrams, the object model with class
diagram and the dynamic model with state chart and sequence diagrams.

2.7 FUNCTIONAL REQUIREMENTS

2.8 NON-FUNCTIONAL REQUIREMENTS

Non-functional requirements are the limitations or constraints under which the system should
provide its services to users. Following are the nonfunctional requirements for library
management system.

2.8.1 RELIABLITY

This system is more reliable and effective because of the quality of service to the user .

2.8.2 COST

The cost of product development and maintenance is minimum.

2.8.3 PERFORMANCE
 4

This system is developed in the high-level languages front end using html and php back end
using mysql. It will give response to the end with in the least time.

2.8.4 SUPPORTABILITY

Java Data Base Connection supports the system.

2.8.5 SECURITY

This system provides high secured data. Only admin can view, alter the user data. This avoids
the non-authorized users access the system.

2.9 PSEUDO REQUIREMENTS:

2.9.1. SOFTWRAE REQUIREMENTS

1. Web server - XAMPP server

2. Operating System - Supports WINDOWS, UNIX/LINUX

2.9.2 HARDWARE REQUIREMENTS

1. Processor - Intel(R) Core(TM) i3-6006U CPU @2.00GHz 1.99GHz

2. RAM - 2GB or above

3. Hard Disk - 250GB or above

 5

3. DATABASE CONNECTIVITY

Table 3.1: ADMIN DATA

Name Type
Id Int(20)
Username Varchar(200)
Password Varchar(200)
Updationdate Varchar(200)

Table 3.2: USERS DATA

Name Type
id Int(20)
fullname Varchar(200)
password Varchar(200)
useremail Varchar(200)
contactno Int(30)
address Text
state Varchar(200)
country Varchar(200)
pincode Int(20)
userimage Varchar(200)
regdate Timestamp
updationdate Timestamp
status Int(10)

Table 3.3: USERLOG DATA

Name Type
Id Int(20)
Uid Int(20)
Username Varchar(200)
Logintime Timestamp
Logout Varchar(200)
Status Int(10)
Table 3.4: STATE DATA

Name Type
Id Int(20)
Statename Varchar(200)
Statedescription Text
postingdate Timestamp
updationdate Timestamp
 6

Table 3.5: CATEGORY DATA

Name Type
id Int(20)
categoryname Varchar(200)
categorydescription Text
creationdate Timestamp
updationdate Timestamp

Table 3.6: SUBCATEGORY DATA

Name Type
id Int(20)
categoryid Int(20)
subcategory Varchar(200)
creationdate Timestamp
updationdate Timestamp
Table 3.7: COMPLAINTREMARK DATA

Name Type
id Int(20)
complaintnumber Int(20)
status Varchar(200)
remark Text
remarkdate Timestamp
Table 3.7: COMPLAINTS DATA

Name Type
userid Int(20)
complaintnumber Int(20)
category Int(20)
subcategory Varchar(200)
complainttype Varchar(200)
state Varchar(200)
status Varchar(200)
complaintdetails Text
complaintfile Varchar(200)
regdate Timestamp
lastupdatedate Timestamp
 7

4. OUTPUTSCREENS

Fig.4.1: Home page

Fig.4.2: Admin Login Page

 8

Fig.4.3:UserLogin Page

Fig.4.4: User Registration Page

 9

Fig.4.5: Manage complaints

Fig .4.6:Manage users

 10

Fig .4.7:Add State

Fig. 4.8: Add category

 11

Fig. 4.9: Add sub category

Fig. 4.10: User profile setting

 12

Fig. 4.11: user complaint registration

Fig. 4.12: user complaint history

 13

1. CODE
Admin.php
<?php
session_start();
include('include/config.php');
if(strlen($_SESSION['alogin'])==0)
{
header('location:index.php');
}
else{
?>
<script language="javascript" type="text/javascript">
function f2()
{
window.close();
}ser
function f3()
{
window.print();
}
</script>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>User Profile</title>
<link href="style.css" rel="stylesheet" type="text/css" />
<link href="anuj.css" rel="stylesheet" type="text/css">
</head>
<body>
<div style="margin-left:50px;">
<form name="updateticket" id="updateticket" method="post">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<?php
$ret1=mysqli_query($con,"select * FROM users where id='".$_GET['uid']."'");
while($row=mysqli_fetch_array($ret1))
{
?>
<tr>
<td colspan="2"><b><?php echo $row['fullName'];?>'s profile</b></td>
</tr>
<tr>
<td >&nbsp;</td>
<td >&nbsp;</td>
</tr>
<tr height="50">
<td><b>Reg Date:</b></td>
<td><?php echo htmlentities($row['regDate']); ?></td>
</tr>
<tr height="50">
 14

<td><b>User Email:</b></td>
<td><?php echo htmlentities($row['userEmail']); ?></td>
</tr>
<tr height="50">
<td><b>User Contact no:</b></td>
<td><?php echo htmlentities($row['contactNo']); ?></td>
</tr>
<tr height="50">
<td><b>Address:</b></td>
<td><?php echo htmlentities($row['address']); ?></td>
</tr>
<tr height="50">
<td><b>State:</b></td>
<td><?php echo htmlentities($row['State']); ?></td>
</tr>
<tr height="50">
<td><b>Country:</b></td>
<td><?php echo htmlentities($row['country']); ?></td>
</tr>
<tr height="50">
<td><b>Pincode:</b></td>
<td><?php echo htmlentities($row['pincode']); ?></td>
</tr>
<tr height="50">
<td><b>Last Updation:</b></td>
<td><?php echo htmlentities($row['updationDate']); ?></td>
</tr>
<tr height="50">
<td><b>Status:</b></td>
<td><?php if($row['status']==1)
{ echo "Active";
} else{
echo "Block";
}
?></td>
</tr>
<tr>
<td colspan="2">
<input name="Submit2" type="submit" class="txtbox4" value="Close this window " onClick="return
f2();" style="cursor: pointer;" /></td>
</tr>
<?php }
?>
</table>
</form>
</div>
</body>
</html>
<?php } ?>
Userlogs.php
<?php
session_start();
include('include/config.php');
 15

if(strlen($_SESSION['alogin'])==0)
{
header('location:index.php');
}
else{
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Admin| Users log</title>
<link type="text/css" href="bootstrap/css/bootstrap.min.css" rel="stylesheet">
<link type="text/css" href="bootstrap/css/bootstrap-responsive.min.css" rel="stylesheet">
<link type="text/css" href="css/theme.css" rel="stylesheet">
<link type="text/css" href="images/icons/css/font-awesome.css" rel="stylesheet">
<link type="text/css" href='http://fonts.googleapis.com/css?
family=Open+Sans:400italic,600italic,400,600' rel='stylesheet'>
</head>
<body>
<?php include('include/header.php');?>
<div class="wrapper">
<div class="container">
<div class="row">
<?php include('include/sidebar.php');?>
<div class="span9">
<div class="content">

<div class="module">
<div class="module-head">
<h3>Manage Users</h3>
</div>
<div class="module-body table">
<table cellpadding="0"
cellspacing="0" border="0" class="datatable-1 table table-bordered table-striped display"
width="100%">
<thead>
<tr>
<th>#</th>
<th> User
Email</th>
<th>User IP
</th>
<th>Login
Time</th>
<th>Logout
Time </th>
<th>Status
</th>

</tr>
</thead>
<tbody>
 16

<?php $query=mysqli_query($con,"select * from userlog");

$cnt=1;
while($row=mysqli_fetch_array($query))
{
?>
<tr>
<td><?php
echo htmlentities($cnt);?></td>
<td><?php
echo htmlentities($row['username']);?></td>
<td><?php
echo htmlentities($row['userip']);?></td>
<td><?php
echo htmlentities($row['loginTime']);?></td>
<td><?php
echo htmlentities($row['logout']); ?></td>
<td><?php
$st=$row['status'];

if($st==1)
{
echo "Successfull";
}
else
{
echo "Failed";
}
?></td>
<?php $cnt=$cnt+1;
} ?>
</table>
</div>
</div>
</div><!--/.content-->
</div><!--/.span9-->
</div>
</div><!--/.container-->
</div><!--/.wrapper-->

<?php include('include/footer.php');?>
<script src="scripts/jquery-1.9.1.min.js" type="text/javascript"></script>
<script src="scripts/jquery-ui-1.10.1.custom.min.js" type="text/javascript"></script>
<script src="bootstrap/js/bootstrap.min.js" type="text/javascript"></script>
<script src="scripts/flot/jquery.flot.js" type="text/javascript"></script>
<script src="scripts/datatables/jquery.dataTables.js"></script>
<script>
$(document).ready(function() {
$('.datatable-1').dataTable();
$('.dataTables_paginate').addClass("btn-group datatable-pagination");
$('.dataTables_paginate > a').wrapInner('<span />');
$('.dataTables_paginate > a:first-child').append('<i class="icon-chevron-left
shaded"></i>');
 17

$('.dataTables_paginate > a:last-child').append('<i class="icon-chevron-right

shaded"></i>');
} );
</script>
</body>
<?php } ?>
State.php
<?php
session_start();
include('include/config.php');
if(strlen($_SESSION['alogin'])==0)
{
header('location:index.php');
}
else{
date_default_timezone_set('Asia/Kolkata');// change according timezone
$currentTime = date( 'd-m-Y h:i:s A', time () );
if(isset($_POST['submit']))
{
$state=$_POST['state'];
$description=$_POST['description'];
$sql=mysqli_query($con,"insert into state(stateName,stateDescription)
values('$state','$description')");
$_SESSION['msg']="State added Successfully !!";

if(isset($_GET['del']))
{
mysqli_query($con,"delete from state where id = '".$_GET['id']."'");
$_SESSION['delmsg']="State deleted !!";
}

?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Admin| State</title>
<link type="text/css" href="bootstrap/css/bootstrap.min.css" rel="stylesheet">
<link type="text/css" href="bootstrap/css/bootstrap-responsive.min.css" rel="stylesheet">
<link type="text/css" href="css/theme.css" rel="stylesheet">
<link type="text/css" href="images/icons/css/font-awesome.css" rel="stylesheet">
<link type="text/css" href='http://fonts.googleapis.com/css?
family=Open+Sans:400italic,600italic,400,600' rel='stylesheet'>
</head>
<body>
<?php include('include/header.php');?>

<div class="wrapper">
<div class="container">
<div class="row">
 18

<?php include('include/sidebar.php');?>
<div class="span9">
<div class="content">
<div class="module">
<div class="module-head">
<h3>State</h3>
</div>
<div class="module-body">

<?php
if(isset($_POST['submit']))
{?>
<div class="alert alert-
success">
<button
type="button" class="close" data-dismiss="alert">×</button>
<strong>Well done!
</strong> <?php echo htmlentities($_SESSION['msg']);?><?php echo
htmlentities($_SESSION['msg']="");?>
</div>
<?php } ?>

<?php
if(isset($_GET['del']))
{?>
<div class="alert alert-
error">
<button
type="button" class="close" data-dismiss="alert">×</button>
<strong>Oh snap!</strong>
<?php echo htmlentities($_SESSION['delmsg']);?><?php echo
htmlentities($_SESSION['delmsg']="");?>
</div>
<?php } ?>

<br />

<form class="form-horizontal row-fluid" name="Category" method="post" >

<div class="control-group">
<label class="control-label" for="basicinput">State Name</label>
<div class="controls">
<input type="text" placeholder="Enter State Name" name="state" class="span8 tip" required>
</div>
</div>

<div class="control-group">
<label
class="control-label" for="basicinput">Description</label>
<div
class="controls">
 19

<textarea class="span8" name="description" rows="5"></textarea>

</div>
</div>

<div class="control-group">
<div
class="controls">

<button type="submit" name="submit" class="btn">Create</button>

</div>
</div>
</form>
</div>
</div>

<div class="module">
<div class="module-head">
<h3>Manage States</h3>
</div>
<div class="module-body table">
<table cellpadding="0"
cellspacing="0" border="0" class="datatable-1 table table-bordered table-striped display"
width="100%">
<thead>
<tr>
<th>#</th>

<th>State</th>

<th>Description</th>

<th>Creation date</th>
<th>Last
Updated</th>

<th>Action</th>
</tr>
</thead>
<tbody>

<?php $query=mysqli_query($con,"select * from state");

$cnt=1;
while($row=mysqli_fetch_array($query))
{
?>
<tr>
<td><?php
echo htmlentities($cnt);?></td>
<td><?php
echo htmlentities($row['stateName']);?></td>
 20

<td><?php
echo htmlentities($row['stateDescription']);?></td>
<td><?php
echo htmlentities($row['postingDate']);?></td>
<td><?php
echo htmlentities($row['updationDate']);?></td>
<td>
<a
href="edit-state.php?id=<?php echo $row['id']?>" ><i class="icon-edit"></i></a>
<a
href="state.php?id=<?php echo $row['id']?>&del=delete" onClick="return confirm('Are you sure you
want to delete?')"><i class="icon-remove-sign"></i></a></td>
</tr>
<?php $cnt=$cnt+1;
} ?>
</table>
</div>
</div>
</div><!--/.content-->
</div><!--/.span9-->
</div>
</div><!--/.container-->
</div><!--/.wrapper-->

<?php include('include/footer.php');?>
<script src="scripts/jquery-1.9.1.min.js" type="text/javascript"></script>
<script src="scripts/jquery-ui-1.10.1.custom.min.js" type="text/javascript"></script>
<script src="bootstrap/js/bootstrap.min.js" type="text/javascript"></script>
<script src="scripts/flot/jquery.flot.js" type="text/javascript"></script>
<script src="scripts/datatables/jquery.dataTables.js"></script>
<script>
$(document).ready(function() {
$('.datatable-1').dataTable();
$('.dataTables_paginate').addClass("btn-group datatable-pagination");
$('.dataTables_paginate > a').wrapInner('<span />');
$('.dataTables_paginate > a:first-child').append('<i class="icon-chevron-left
shaded"></i>');
$('.dataTables_paginate > a:last-child').append('<i class="icon-chevron-right
shaded"></i>');
} );
</script>
</body>
<?php } ?>
Registration.php
<?php
include('includes/config.php');
error_reporting(0);
if(isset($_POST['submit']))
{
$fullname=$_POST['fullname'];
$email=$_POST['email'];
$password=md5($_POST['password']);
$contactno=$_POST['contactno'];
 21

$status=1;
$query=mysqli_query($con,"insert into
users(fullName,userEmail,password,contactNo,status)
values('$fullname','$email','$password','$contactno','$status')");
$msg="Registration successfull. Now You can login !";
}
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="">
<meta name="author" content="Dashboard">
<meta name="keyword" content="Dashboard, Bootstrap, Admin, Template, Theme, Responsive,
Fluid, Retina">
<title>CMS | User Registration</title>
<link href="assets/css/bootstrap.css" rel="stylesheet">
<link href="assets/font-awesome/css/font-awesome.css" rel="stylesheet" />
<link href="assets/css/style.css" rel="stylesheet">
<link href="assets/css/style-responsive.css" rel="stylesheet">
<script>
function userAvailability() {
$("#loaderIcon").show();
jQuery.ajax({
url: "check_availability.php",
data:'email='+$("#email").val(),
type: "POST",
success:function(data){
$("#user-availability-status1").html(data);
$("#loaderIcon").hide();
},
error:function (){}
});
}
</script>
</head>

<body>
<div id="login-page">
<div class="container">
<h3 align="center" style="color:#fff"><a href="../index.html" style="color:#fff">Complaint
Managent System</a></h3>
<hr />
<form class="form-login" method="post">
<h2 class="form-login-heading">User Registration</h2>
<p style="padding-left: 1%; color: green">
<?php if($msg){
echo htmlentities($msg);
}?>
</p>
<div class="login-wrap">
 22

<input type="text" class="form-control" placeholder="Full Name" name="fullname"

required="required" autofocus>
<br>
<input type="email" class="form-control" placeholder="Email ID" id="email"
onBlur="userAvailability()" name="email" required="required">
<span id="user-availability-status1" style="font-size:12px;"></span>
<br>
<input type="password" class="form-control" placeholder="Password" required="required"
name="password"><br >
<input type="text" class="form-control" maxlength="10" name="contactno" placeholder="Contact
no" required="required" autofocus>
<br>
<button class="btn btn-theme btn-block" type="submit" name="submit" id="submit"><i class="fa
fa-user"></i> Register</button>
<hr>
<div class="registration">
Already Registered<br/>
<a class="" href="index.php">
Sign in
</a>
</div>
</div>
</form>
</div>
</div>
<!-- js placed at the end of the document so the pages load faster -->
<script src="assets/js/jquery.js"></script>
<script src="assets/js/bootstrap.min.js"></script>
<!--BACKSTRETCH-->
<!-- You can use an image of whatever size. This script will stretch to fit in any screen size.-->
<script type="text/javascript" src="assets/js/jquery.backstretch.min.js"></script>
<script>
$.backstretch("assets/img/login-bg.jpg", {speed: 500});
</script>
</body>
</html>
Profile.php
<?php
session_start();
error_reporting(0);
include('includes/config.php');
if(strlen($_SESSION['login'])==0)
{
header('location:index.php');
}
else{
date_default_timezone_set('Asia/Kolkata');// change according timezone
$currentTime = date( 'd-m-Y h:i:s A', time () );
if(isset($_POST['submit']))
{
$fname=$_POST['fullname'];
$contactno=$_POST['contactno'];
$address=$_POST['address'];
 23

$state=$_POST['state'];
$country=$_POST['country'];
$pincode=$_POST['pincode'];
$query=mysqli_query($con,"update users set
fullName='$fname',contactNo='$contactno',address='$address',State='$state',country='$country',pinco
de='$pincode' where userEmail='".$_SESSION['login']."'");
if($query)
{
$successmsg="Profile Successfully !!";
}
else
{
$errormsg="Profile not updated !!";
}
}
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="">
<meta name="author" content="Dashboard">
<meta name="keyword" content="Dashboard, Bootstrap, Admin, Template, Theme, Responsive,
Fluid, Retina">
<title>CMS | User Change Password</title>
<!-- Bootstrap core CSS -->
<link href="assets/css/bootstrap.css" rel="stylesheet">
<!--external css-->
<link href="assets/font-awesome/css/font-awesome.css" rel="stylesheet" />
<link rel="stylesheet" type="text/css" href="assets/js/bootstrap-datepicker/css/datepicker.css" />
<link rel="stylesheet" type="text/css" href="assets/js/bootstrap-
daterangepicker/daterangepicker.css" />
<link href="assets/css/style.css" rel="stylesheet">
<link href="assets/css/style-responsive.css" rel="stylesheet">
</head>
<body>
<section id="container" >
<?php include("includes/header.php");?>
<?php include("includes/sidebar.php");?>
<section id="main-content">
<section class="wrapper">
<h3><i class="fa fa-angle-right"></i> Profile info</h3>
<!-- BASIC FORM ELELEMNTS -->
<div class="row mt">
<div class="col-lg-12">
<div class="form-panel">
<?php if($successmsg)
{?>
<div class="alert alert-success alert-dismissable">
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<b>Well done!</b><?php echo htmlentities($successmsg);?></div>
<?php }?>
 24

<?php if($errormsg)
{?>
<div class="alert alert-danger alert-dismissable">
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<b>Oh snap!</b></b><?php echo htmlentities($errormsg);?></div>
<?php }?>
<?php $query=mysqli_query($con,"select * from users where userEmail='".$_SESSION['login']."'");
while($row=mysqli_fetch_array($query))
{
?>

<h4 class="mb"><i class="fa fa-user"></i>&nbsp;&nbsp;<?php echo

htmlentities($row['fullName']);?>'s Profile</h4>
<h5><b>Last Updated at :</b>&nbsp;&nbsp;<?php echo htmlentities($row['updationDate']);?></h5>
<form class="form-horizontal style-form" method="post" name="profile" >

<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Full Name</label>
<div class="col-sm-4">
<input type="text" name="fullname" required="required" value="<?php echo
htmlentities($row['fullName']);?>" class="form-control" >
</div>
<label class="col-sm-2 col-sm-2 control-label">User Email </label>
<div class="col-sm-4">
<input type="email" name="useremail" required="required" value="<?php echo
htmlentities($row['userEmail']);?>" class="form-control" readonly>
</div>
</div>

<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Contact</label>
<div class="col-sm-4">
<input type="text" name="contactno" required="required" value="<?php echo
htmlentities($row['contactNo']);?>" class="form-control">
</div>
<label class="col-sm-2 col-sm-2 control-label">Address </label>
<div class="col-sm-4">
<textarea name="address" required="required" class="form-control"><?php echo
htmlentities($row['address']);?></textarea>
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">State</label>
<div class="col-sm-4">
<select name="state" required="required" class="form-control">
<option value="<?php echo htmlentities($row['State']);?>"><?php echo
htmlentities($st=$row['State']);?></option>
<?php $sql=mysqli_query($con,"select stateName from state ");
while ($rw=mysqli_fetch_array($sql)) {
if($rw['stateName']==$st)
{
 25

continue;
}
else
{
?>
<option value="<?php echo htmlentities($rw['stateName']);?>"><?php echo
htmlentities($rw['stateName']);?></option>
<?php
}}
?>
</select>
</div>
<label class="col-sm-2 col-sm-2 control-label">Country </label>
<div class="col-sm-4">
<input type="text" name="country" required="required" value="<?php echo
htmlentities($row['country']);?>" class="form-control">
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Pincode</label>
<div class="col-sm-4">
<input type="text" name="pincode" maxlength="6" required="required" value="<?php echo
htmlentities($row['pincode']);?>" class="form-control">
</div>
<label class="col-sm-2 col-sm-2 control-label">Reg Date </label>
<div class="col-sm-4">
<input type="text" name="regdate" required="required" value="<?php echo
htmlentities($row['regDate']);?>" class="form-control" readonly>
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">User Photo</label>
<div class="col-sm-4">
<?php $userphoto=$row['userImage'];
if($userphoto==""):
?>
<img src="userimages/noimage.png" width="256" height="256" >
<a href="update-image.php">Change Photo</a>
<?php else:?>
<img src="userimages/<?php echo htmlentities($userphoto);?>" width="256" height="256">
<a href="update-image.php">Change Photo</a>
<?php endif;?>
</div>
</div>
<?php } ?>
<div class="form-group">
<div class="col-sm-10" style="padding-left:25% ">
<button type="submit" name="submit" class="btn btn-primary">Submit</button>
</div>
</div>
</form>
</div>
</div>
 26

</div>
</section>
</section>
<?php include("includes/footer.php");?>
</section>
<!-- js placed at the end of the document so the pages load faster -->
<script src="assets/js/jquery.js"></script>
<script src="assets/js/bootstrap.min.js"></script>
<script class="include" type="text/javascript" src="assets/js/jquery.dcjqaccordion.2.7.js"></script>
<script src="assets/js/jquery.scrollTo.min.js"></script>
<script src="assets/js/jquery.nicescroll.js" type="text/javascript"></script>
<!--common script for all pages-->
<script src="assets/js/common-scripts.js"></script>
<!--script for this page-->
<script src="assets/js/jquery-ui-1.9.2.custom.min.js"></script>
<!--custom switch-->
<script src="assets/js/bootstrap-switch.js"></script>
<!--custom tagsinput-->
<script src="assets/js/jquery.tagsinput.js"></script>
<!--custom checkbox & radio-->
<script type="text/javascript" src="assets/js/bootstrap-datepicker/js/bootstrap-
datepicker.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-daterangepicker/date.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-
daterangepicker/daterangepicker.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-inputmask/bootstrap-
inputmask.min.js"></script>
<script src="assets/js/form-component.js"></script>
<script>
//custom select box
$(function(){
$('select.styled').customSelect();
});
</script>
</body>
</html>
<?php } ?>
Registercomplaint.php
<?php
session_start();
error_reporting(0);
include('includes/config.php');
if(strlen($_SESSION['login'])==0)
{
header('location:index.php');
}
else{

if(isset($_POST['submit']))
{
$uid=$_SESSION['id'];
$category=$_POST['category'];
$subcat=$_POST['subcategory'];
 27

$complaintype=$_POST['complaintype'];
$state=$_POST['state'];
$noc=$_POST['noc'];
$complaintdetials=$_POST['complaindetails'];
$compfile=$_FILES["compfile"]["name"];
move_uploaded_file($_FILES["compfile"]["tmp_name"],"complaintdocs/".$_FILES["compfile"]
["name"]);
$query=mysqli_query($con,"insert into
tblcomplaints(userId,category,subcategory,complaintType,state,noc,complaintDetails,complaintFile)
values('$uid','$category','$subcat','$complaintype','$state','$noc','$complaintdetials','$compfile')");
// code for show complaint number
$sql=mysqli_query($con,"select complaintNumber from tblcomplaints order by complaintNumber
desc limit 1");
while($row=mysqli_fetch_array($sql))
{
$cmpn=$row['complaintNumber'];
}
$complainno=$cmpn;
echo '<script> alert("Your complain has been successfully filled and your complaintno is "+"'.
$complainno.'")</script>';
}
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="">
<meta name="author" content="Dashboard">
<meta name="keyword" content="Dashboard, Bootstrap, Admin, Template, Theme, Responsive,
Fluid, Retina">
<title>CMS | User Register Complaint</title>
<!-- Bootstrap core CSS -->
<link href="assets/css/bootstrap.css" rel="stylesheet">
<!--external css-->
<link href="assets/font-awesome/css/font-awesome.css" rel="stylesheet" />
<link rel="stylesheet" type="text/css" href="assets/js/bootstrap-datepicker/css/datepicker.css" />
<link rel="stylesheet" type="text/css" href="assets/js/bootstrap-
daterangepicker/daterangepicker.css" />
<link href="assets/css/style.css" rel="stylesheet">
<link href="assets/css/style-responsive.css" rel="stylesheet">
<script>
function getCat(val) {
//alert('val');
$.ajax({
type: "POST",
url: "getsubcat.php",
data:'catid='+val,
success: function(data){
$("#subcategory").html(data);
}
});
}
 28

</script>
</head>
<body>
<section id="container" >
<?php include("includes/header.php");?>
<?php include("includes/sidebar.php");?>
<section id="main-content">
<section class="wrapper">
<h3><i class="fa fa-angle-right"></i> Register Complaint</h3>
<!-- BASIC FORM ELELEMNTS -->
<div class="row mt">
<div class="col-lg-12">
<div class="form-panel">
<?php if($successmsg)
{?>
<div class="alert alert-success alert-dismissable">
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<b>Well done!</b><?php echo htmlentities($successmsg);?></div>
<?php }?>
<?php if($errormsg)
{?>
<div class="alert alert-danger alert-dismissable">
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<b>Oh snap!</b></b><?php echo htmlentities($errormsg);?></div>
<?php }?>
<form class="form-horizontal style-form" method="post" name="complaint"
enctype="multipart/form-data" >
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Category</label>
<div class="col-sm-4">
<select name="category" id="category" class="form-control" onChange="getCat(this.value);"
required="">
<option value="">Select Category</option>
<?php $sql=mysqli_query($con,"select id,categoryName from category ");
while ($rw=mysqli_fetch_array($sql)) {
?>
<option value="<?php echo htmlentities($rw['id']);?>"><?php echo
htmlentities($rw['categoryName']);?></option>
<?php
}
?>
</select>
</div>
<label class="col-sm-2 col-sm-2 control-label">Sub Category </label>
<div class="col-sm-4">
<select name="subcategory" id="subcategory" class="form-control" >
<option value="">Select Subcategory</option>
</select>
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Complaint Type</label>
<div class="col-sm-4">
 29

<select name="complaintype" class="form-control" required="">

<option value=" Complaint"> Complaint</option>
<option value="General Query">General Query</option>
</select>
</div>
<label class="col-sm-2 col-sm-2 control-label">State</label>
<div class="col-sm-4">
<select name="state" required="required" class="form-control">
<option value="">Select State</option>
<?php $sql=mysqli_query($con,"select stateName from state ");
while ($rw=mysqli_fetch_array($sql)) {
?>
<option value="<?php echo htmlentities($rw['stateName']);?>"><?php echo
htmlentities($rw['stateName']);?></option>
<?php
}
?>
</select>
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Nature of Complaint</label>
<div class="col-sm-4">
<input type="text" name="noc" required="required" value="" required="" class="form-control">
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Complaint Details (max 2000 words) </label>
<div class="col-sm-6">
<textarea name="complaindetails" required="required" cols="10" rows="10" class="form-control"
maxlength="2000"></textarea>
</div>
</div>
<div class="form-group">
<label class="col-sm-2 col-sm-2 control-label">Complaint Related Doc(if any) </label>
<div class="col-sm-6">
<input type="file" name="compfile" class="form-control" value="">
</div>
</div>
<div class="form-group">
<div class="col-sm-10" style="padding-left:25% ">
<button type="submit" name="submit" class="btn btn-primary">Submit</button>
</div>
</div>
</form>
</div>
</div>
</div>
</section>
</section>
<?php include("includes/footer.php");?>
</section>
<!-- js placed at the end of the document so the pages load faster -->
 30

<script src="assets/js/jquery.js"></script>
<script src="assets/js/bootstrap.min.js"></script>
<script class="include" type="text/javascript" src="assets/js/jquery.dcjqaccordion.2.7.js"></script>
<script src="assets/js/jquery.scrollTo.min.js"></script>
<script src="assets/js/jquery.nicescroll.js" type="text/javascript"></script>
<!--common script for all pages-->
<script src="assets/js/common-scripts.js"></script>
<!--script for this page-->
<script src="assets/js/jquery-ui-1.9.2.custom.min.js"></script>
<!--custom switch-->
<script src="assets/js/bootstrap-switch.js"></script>
<!--custom tagsinput-->
<script src="assets/js/jquery.tagsinput.js"></script>
<!--custom checkbox & radio-->
<script type="text/javascript" src="assets/js/bootstrap-datepicker/js/bootstrap-
datepicker.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-daterangepicker/date.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-
daterangepicker/daterangepicker.js"></script>
<script type="text/javascript" src="assets/js/bootstrap-inputmask/bootstrap-
inputmask.min.js"></script>
<script src="assets/js/form-component.js"></script>
<script>
//custom select box
$(function(){
$('select.styled').customSelect();
});
</script>
</body>
</html>
<?php } ?>
Logout.php
<?php
session_start();
include("includes/config.php");
$_SESSION['login']=="";
date_default_timezone_set('Asia/Kolkata');
$ldate=date( 'd-m-Y h:i:s A', time () );
mysqli_query($con,"UPDATE userlog SET logout = '$ldate' WHERE username = '".
$_SESSION['login']."' ORDER BY id DESC LIMIT 1");
session_unset();

?>
<script language="javascript">
document.location="../index.html";
</script>