HS 411: Learning Plan
Student: Diana Hoyos Lopez
Faculty Member: Christi Sporl
Field Supervisor: Rut Rivera
Agency: PASOs Greenville/Prisma Health-Upstate
Goals
Knowledge:
Goal 1: Learn what health
care needs are the most
demanding for the Latinx
community regarding access
to healthcare resources.
Goal 2: Learn how Latinx
community members are
referred to the PASOs
Greenville program and how
the organization continues to
manage their cases.
Strategies Methods of Measurement
a. Attend and observe one-on-one a. Discuss findings with the
client meetings when available. supervisor.
b. Discuss with PASOs Greenville b. Write down findings in a
employees what health care needs journal format each day when
are most addressed. possible.
c. Read statistical data and research
papers every week (at least one
research paper) of what needs the
Latinx community currently
require in order to prosper within
the community.
d. Ask in a casual conversation with
other members of the Latinx
community if such findings apply
to them.
e.
a. Ask the supervisor and PASOs a. Conduct an anonymous list of
team members how clients are how each client was referred
referred to the PASOs Greenville to PASOs Greenville.
Program.
b. Discuss findings with the
b. Ask and learn how other supervisor.
organizations have partnered with
PASOs Greenville Program.
c. Attend one-on-one client meetings
and learn how the client was
referred.
Skills:
Goal 1: Improve my ability
towards communicating and
connecting with other
organizations within the
Greenville area.
a. Conduct calls towards other
organizations when needed by the
supervisor.
b. Learn more about PASOs history
in order to provide more
background information towards
other community organizations.
c. Hold casual conversations with
other organizations during
meetings/events and learn how
they help serve/support the Latinx
community.
d. Prepare and conduct a presentation
for Latinx community members in
Spanish regarding information
about COVID-19 vaccines.
a. Review how such social skills
have been developing each
week with the supervisor.
b. Keep and record personal
scripts for calls.
c. Evaluate the success of the
COVID-19 informational
presentation by calculating
the number of individuals
who decide to get vaccinated
after the informational
session.

Skills (con’d):
Goal 2: Learn how client data
is recorded and managed
through PASOs’s apricot.
(Supervisor Notes: Spend
time with PASOs Greenville
employees Guillermo and
Sebastian).
a. Observe and learn how PASOs a. Record progress through
employees record data information taking notes and discuss
through the data system apricot. findings and observation with
supervisor.
b. Observe how PASOs employees
conduct follow-ups with clients
through data system apricot.
c. Attempt to record data information
through data system apricot at
least once and discuss results with
the supervisor.
Personal Development:
Goal 1: Improve and
strengthen Spanish-speaking
skills with PASOs employees
and/or clients of PASOs.
Goal 2: Build and improve
assertive skills when
communicating with other
organizations.
a. Conduct calls in Spanish with a. Review skills with the
other organizations or clients when supervisor and revise what
needed. (Supervisor Notes: Diana can be improved
will call 1st time vaccine recipients (pronunciation, confidence,
for reminder of 2nd dose vaccine etc).
event on July 31st)
b. Ask clients if the information
conveyed in Spanish was
understood correctly.
b. Hold casual conversations in
Spanish with PASOs employees.
c. Read and learn about important
healthcare terms in Spanish.
(Supervisor Notes: Have Diana
shadow the medical interpreter on
July 31st)
a. Learn and discuss with the a. Record conversations when
supervisor and other PASOs possible and discuss with
Greenville employees on how supervisor if the assertiveness
difficult situations are handled. skill has been improved or ask
(Supervisor Notes: Have Diana how it can be improved.
ask this question to Sebastian)
b. Learn key skills and/or phrases
that help maintain professionalism
within the conversation but still
demonstrate assertiveness.
(Supervisor Notes: Ask Sebastian
about this)
c. Practice such assertive skills when
needed through phone calls.
d. Utilize and practice assertive skills
in casual settings when
appropriate.