TOTAL

QUALITY
MANAGEMENT
(TQM)
Session # 28
 8.5.3 Preventive
Action
Organization must identify
preventive actions to eliminate
the causes of potential Non
Conform.
to prevent their
occurrences.
 Preventive Actions
Eliminate the Causes
of Potential Potential

Non-Conformity Non-Conformity
Detect Source of info

Analyze Steps required

Eliminate Application of
Submitted for
Control Management
Review
 8.5.3 Preventive
Action
Preventive Actions taken
shall be appropriate to the
effects of the Potential
Problem.
P. Actions be appropriate
to the Impact of Potential
Problem.
 8.5.3 Preventive
Action
Documented procedures must
define the requirements for ;
1. Determining potential Non -
Conform. and their Causes
2. Evaluating the Need for
action to prevent occurrence
of nonconformaties
 8.5.3 Preventive
Action
3. Determining and ensuring
implementation of
preventive action needed.
4. Recording results of
action taken.
5. Reviewing preventive
action taken.
Kindly Define QMS!
1. No Process without Data
Collection
2. No Data Collection without
Analysis
3. No Analysis without Decisions
4. No Decisions without Action,
which can include …
Doing Nothing
 HOW to Create TQ ?
Control Systems, Techniques
and Measurement / Analysis Tools
( For Products i.e. SQC)
(& For Processes i.e. SPC)
are important
BUT
they are NOT the primary requirement
for
Organizational Excellence!
ISO and
Software?
 What is a
Software?
• Software is an Industry (QOM)
• Software is a Product (MOQ)
• CMMI Levels 1-5
CMMI Level 3 = ISO-9001
Maturity Models
The Software Engineering
Institute’s Capability
Maturity Model Integration
(CMMI) provides a generic
path to processes and
systems improvement for
software development
ISO a good start in
Quality journey
 A ray of
Hope in
Pakistani
Org.
 Levels of Organizational Maturity.
What is Your Organization’s Level?
Level 1 Level 2 Level 3 Level 4 Level 5
Dysfunctional Awakening Developing Maturing World-Class
System System System
System System
Management Systems are All
by Command. A Cross- implemented Employees
Poor Functional to provide are Highly
Workforce Team is DATA for An Motivated,
Commitment being Performance Effective Involved,
and
. initiated to Measurement Strategic and
Involvement. work on and Planning Empowered
Cycle-time Improvement. Process is
Reduction instituted.
 Levels of Organizational Maturity.
What is Your Organization’s Level?
Level 1 Level 2 Level 3 Level 4 Level 5
Dysfunctional Awakening Developing Maturing World-Class
System System System
System System

Performance
Customers Overall is World-
Frequently Performance Class
get Poor is about
Overall
Quality Equal to
. Performance
and Industry
remains Performance
Delivery Norms
Below is Above
Industry Industry
Norms Norms
 Levels of Organizational Maturity.
What is Your Organization’s Level?
Level 1 Level 2 Level 3 Level 4 Level 5
Dysfunctional Awakening Developing Maturing World-Class
System System System
System System
Quality Seeks Retaining
Steering out and
Economy- Tested Satisfied
Committee Learns
of-Scale Practices are
has been about Customers
Focus with Deployed in
Formed; Best
Long Runs all Major is the KEY
. Quality Practices.
Preferred. Areas of the
Systems are Customers,
Assessed; Factory.
Suppliers,
Quality Customer
and Employees
Initiatives Involvement
are integrated
are Planned. is Sought
into the
Systems