LINK BUILDER

FREQUENTLY
ASKED QUESTIONS
+ What is Link Builder?
Link builder is a tool offered on foreverliving.com to FBOS in countries using the new full shop experience. It
allows FBOs to create custom links to products, product categories or Join pages that include their FBO ID
to help direct retail customers to areas of interest and ensure the referring FBO receives credit for the sale.
+ What pages can I create links to?
The Link Builder tool allows custom links to be created for the Foreverliving.com home page, product
pages, product category pages and the Join page.
+ How many links can I create?
Currently, an FBO can have 10 links – this will be expanded to 50 very soon!
+ Can I create links in multiple languages?
Yes! Links can be created in any of the languages that are available in your country. As you build your links,
you will be able to select from the languages available.
+ What is a discount link?
A discount link is a link that contains a 5, 10 or 15% discount on all products your customer adds to their
shopping cart during that shopping session. The discount links you create can direct your retail customers
directly to a specific product page or to a product category of your choice.
+ What is the difference between a discount link and a regular link?
Discount links contain a pre-set percentage discount. Both types of links can be linked to the home page,
a specific product or product category.
+ Why would I want to create a discount link?
Discount links are completely optional and can be used by FBOs if they wish to offer a loyalty discount to
their customers. It’s a great way to incentivize new or existing customers by offering a specialized discount
exclusive to their purchase.
+ How many times can a discount link be used?
A discount link can be used 1 or 2 times. The number of times it can be used is set by the FBO when
a link is created.
+ Why are there limits to how many times an individual discount link can be used?
Discount links are provided as a way for an FBO to create a personalized experience for their customers.
A discount link can provide a way to incentivize new or existing customers at an FBOs discretion. Limits on
discount links discourage discounting on an ongoing basis and help to preserve the integrity of the prices
already established by Forever Living Products.
+ Can I create other kinds of discounts other than what is listed?
The only types of discount currently available are the 5, 10 and 15% discounts available in Link Builder.
+ If I create a discount link to a specific product or category, will a customer only receive a discount
on those items, or to the entire site?
If a customer uses a discount link, they will receive a discount of the amount specified by the link on any
purchase they make on the website, regardless of the links initial destination.
LINK BUILDER
FREQUENTLY
ASKED QUESTIONS
+ How will a customer know what discount they are receiving? Where will they see it on the site?
A customer will see the percentage listed in the upper right corner of the site by the FBOs name and
contact information. Pricing will also be adjusted throughout the site as the customer is shopping to reflect
the discount that they will receive.
+ How can I ensure that my customers can see my contact information when they are shopping
through one of my links?
The FBOs name is always displayed when a link is generated through Link Builder. If the FBO would like
to add their email, phone or both, they can select the check boxes on the bottom of the Link Builder page
to add this information to what the customer sees. The email and phone are pulled from an FBOs contact
information listed in their account.
+ If a discount link has already been used, will a customer be able to tell when they get to the site?
If a discount link has already been used, the customer will not see any discounted pricing while they are
shopping or a message in the top right by the FBO contact information with a discount amount.
+ How will an FBO know how many times their discount link has been used?
FBOs can monitor the usage of their discount links by visiting the Link Builder dashboard and looking at the
“Remaining Uses” column.
+ Will a used discount link automatically be removed from link builder?
No. Once a link has been used, it will remain in Link Builder dashboard and will count toward the 10 links
allowed. If an FBO chooses, they can delete links at any time and they will no longer count toward their
total links.
+ What happens when a customer clicks on a link that I have deleted?
A customer will be directed to the Forever corporate home page. Currently, your FBO details will not be
carried over in a deleted link. For this reason, you may want to keep used links in your account if you
believe they may still be used unless you need to create a new link and are already at the 10 link limit.
+ Where does the discount the customer receives come from?
The customer discount is offered at the FBOs discretion and will come from the FBOs retail profit.
+ Where can an FBO see the discount orders reflected in their reports?
An FBO can see the retail purchases made with 5, 10 and 15% discounts on their Global Orders Report
when logged into their FBO Account Portal. These purchases are listed as retail purchases with the
corresponding discount amount listed in the Order Type column.
+ Can a Preferred Customer or an FBO use a discount link?
No, discount links will only be valid for customers purchasing at retail pricing. Preferred Customers and
FBOs will not be able to use discount links. If a discount link is clicked by a Preferred Customer or FBO,
the discount will be removed from their order and replaced with discounts based on their current member
status when they log into their account.
+ If a customer uses a discount link and decides to join, will they receive a discount on their Start
Your Journey Pak or other purchases while going through the join flow?
No, discount codes are for retail purchases only. If a customer enters the Join flow, any discount connected
to a discount link will be removed from their purchase.