Ideas around better Onboarding process and Initiatives

Onboarding
Process of integrating new employee with a company and its culture, as well as giving the tools
and information needed to become a productive member of the team. It is a long-term process
with long term focus and most importantly it is not a day’s process, it takes time.
Importance of Onboarding
Studies suggest (source: Click Boarding)
 Companies with an engaging onboarding program retained 91% of their first-year workers.
 New hires with a well- structured onboarding program were 69% more likely to remain at a
company for up to three years
 Feel welcome
 Important to make to employee comfortable with process, software and company culture
Initiatives at Smart Serv
 Structured Schedule prepared in advance- The first week is outlined in advance and tightly
structured. The company pre-define the tasks and responsibilities for their new hires.
Establishing expectations, roles, and responsibilities, provides new hires with transparency.
 Introducing the hire to teammates and other contacts to break the ice and start building their
network through the Startups and wrap ups
 Encouraging open dialogue to get useful feedback to improve onto the processes
 Training session to introduce the tools and software
Ideas/ Initiatives to make it more effective
 With Remote Setup, we don’t have to wait for employees to arrive at the office to hand them
a stack of forms. Minimize the paperwork chaos by informing the candidate, after the
acceptance of offer letter about the documents to be presented on first day at work. This
gives new remote employees plenty of time to fill things out.
Documents needed on 1st day:
• All self-attested documents
• Passport-sized Photographs
 Create a survey Link to seek information regarding the availability of Laptop and Internet.
Send the hardware ahead of the start date.
 Assign a buddy or go-to-person who can help the employee settle down
 Create a pre designed document having links to important sessions or add direct links to the
list of agendas for the day- Stand ups and Wrap ups, as it will reduce the stress and anxiety
new hires have and ensure they are getting introduced to all the people, processes, and
projects
 Initial Learning Program/trainings and its assessment- In addition to virtual training,
automated videos trainings for the tools can be prepared (Fresh teams, Sourcing tools). A
certain time period can be given to learn the concepts and after that an assessment could be
taken before giving the project