PRASANTH.

R
# No:T-150,Chozhan street,
Jafferkhanpet, chennai.
Contact #: +91-9080106787
Email:prasanthravi400@gmail.com

OBJECTIVE:

Seeking a challenging work environment where acquired skills and education will be utilized
towards professional and personal growth.

WORK EXPERIENCE:
Curent Company - Wirecard India Pvt Ltd ,Chennai (Dec 2019 to till date )
Past Comapny - Yalamanchili Software Exports Ltd (Feb 2017 to Dec 2019)
Designation - Support Engineer
Experience - 3.5 Years
Domain Worked - Banking

Roles & Responsibilities:

 Strong knowledge of UNIX commands, SQL concepts,Basics Shell scripting and JIRA
Ticketing Tool and 24/7 production support
 Experience in handling IVR logs, SMS logs and fixing issues in those application.
 Experience in Transaction monitoring and analyzing the issues.
 Experience in handling severity 1 outage handling and taking bridge call to resolve the
issue within SLA.
 Part of Offshore resolving ticket Management using JIRA tool.
 Effectively involved in Reviewing the logs and Documents.
 Responsible for identifying any bugs occurring in the applications as well as fixing them
 Raise the tickets and give First level of analysis to client to avoid escalations.
 Interact with client whenever transaction got decline for analyze and provide the
resolution of the issue.
 Transactions monitoring, ATM monitoring & Front end monitoring.
 Responsible to escalating issues and preparing various MIS reports
 Managing more than 50+ projects in 15+servers and resolving tickets.
 Liaising with the VISA, Master Card & AMEX Service Desk for reporting / resolving
issues.
 Processing of settlement files on daily basis which is being received from
Interchange(VISA/MASTER/AMEX)
 Accessing of CMS application to create a cards(debit/credit/prepaid)
 Generating reports manually on daily basis and same will be transferring to clients
through SFTP.

Project Assignments

Switch support:
Title : Switch support.
Team Name : software development Support.
Products : Prepaid, Debit, credit.
Role : Responsible to fix issues.
Client: Prepaid

Some of the Major Clients: (International)

 Rabo- VISA, Prepaid Cards.ANZ bank,Al alnsari Exchange Ltd.

 Onepay - Visa.
 All pay- Visa..

Debit:
 Indian Overseas Bank (IOB).
 Lakshmi Vilas Bank (LVB).
 Tamilnadu Mercantile Bank (TMB).
 City Union Bank.(CUB)

Credit:
 Indian Overseas Bank(IOB)
 Indian bank
 Tamilnadu Mercantile Bank (TMB).
 City Union Bank.(CUB)

TECHNICAL SKILLS

 Operating System : UNIX, Windows

 Packages & Data base : MS-Office & SQL
 Tools Used : JIRA, Putty, Winscp, Edit package(VISA)

ACADEMIC CHRONICLE

INSTITUTION
Selvam College of Engineering and
Technology,namakkal
(Anna University)
Devanger Higher Secondary School
,Chinnalapatti, Dindigul
QUALIFICATION
Bachelor of Engineering (B.E) in ELECTRONICS
AND COMMUNICATION ENGINEERING Stream
with (63%)
Session: 2012-2016
Higher Secondary Course (HSC)
(57%) Session: 2011 - 2012

Devanger Higher Secondary Secondary School Leaving Certificate (SSLC)

School,Chinnalapatti, Dindigul (80%) Session: 2009 - 2010
PERSONAL DETAILS:

Name : Prasanth R
Father's name. : Ravi C
Date of birth : 17/03/1995
Gender : Male
Nationality : Indian
Languages known : Tamil and English

DECLARATION:

I hereby declare that the aforementioned information is correct to my knowledge and

belief.

DATE:
PLACE: [Prasanth R]