GRH CHKLIST

Ref. Requirements CONF NON N/A Remarks

CONF.
1.9- Quality Assurance Program
20 The Handling Company / Agent shall have a quality assurance Q 3.1
GRH program that provides for the auditing and evaluation of the
1.9.1 management system and operational functions within the scope
of ground handling operations at planned intervals to ensure the
Operator is:
i) Complying with applicable regulations and standards;
ii) Satisfying stated operational needs;
iii) Identifying undesirable conditions and areas
requiring improvement;
iv) Identifying hazards to operations.
21 The Handling Company / Agent shall have a process for addressing 3.1.5.2 A
GRH findings resulting from audits of functions within ground
1.9.2 handling operations which ensures:
1/ Identification of root cause;
2/ Development of corrective action, as appropriate, to
address finding(s);
3/ Implementation of corrective action in appropriate
operational areas;
4/ Evaluation of corrective action to determine effectiveness.
22 The Handling Company / Agent shall have a process to ensure 3.4
GRH Significant issues arising from audits of functions within the scope Not Imp
1.9.3 of ground handling operations are subject to management review. Not Imp

23 The Handling Company / Agent shall have an audit planning QAM

GRH process and sufficient resources to ensure audits of 3.2.4
1.9.4 ground handling operations are: Not Imp
1/ Scheduled at intervals to meet regulatory and
management system requirements;
2/ Completed within a specified time period.
1.10- Quality Control of Outsourced Operations and Products
24 If the Handling Company / Agent has external service providers 6.3
GRH conduct outsourced ground handling operational functions, the
1.10.1 Handling Company / Agent shall have a process to ensure a
contract or agreement is executed with such external service
providers. Contracts or agreements shall identify measurable
specifications that can be monitored by the Handling Company
/ Agent to ensure requirements that affect the safety
and/or security of ground handling operations are being fulfilled by
the service provider.

REF. NOV/QMSM/GHM/SP/ IA03 ISSUE01 REV.00 DATE: JAN.2019 Page 5 of 16

 OUT SOURCED SERVICE
PROVIDER AUDIT INTERNAL AUDIT
CHECKLIST 2019
GROUND HANDLING AGENT
SAFETY & QUALITY DIRECTORATE

Ref. Requirements CONF NON N/A Remarks

CONF.
25 If the Handling Company / Agent has external service SMS
GRH providers conduct outsourced ground handling operational 1.4
1.10.2 functions, the Handling Company / Agent shall have processes
to monitor such external service providers to ensure ground
handling safety and security requirements are being fulfilled.
26 The Handling Company / Agent should have a process to ensure QAM
GRH products purchased or otherwise acquired from an external vendor 6.4
1.10.4 or supplier, which directly affect operational safety or security, meet SMS
the product technical requirements specified by the company prior to 5.8.4
being used in the conduct of ground Handling operations.
1.11- Safety Management
27 The Handling Company / Agent shall have a hazard SMS
GRH identification program for ground handling operations that 3.1
1.11.1 includes:
(i) A combination of reactive and proactive methods for safety
data collection;
(ii) Processes for safety data analysis that identifies
28 existing hazards
The Handling and predicts
Company future
/ Agent shallhazards to aircraft
have a safety risk SMS
GRH assessment and mitigation program for ground handling operations 3.7.2
1.11.2 that specifies Not Imp
processes to ensure:
(i) Hazards are analyzed to determine the existing and
potential safety risks to aircraft operations;
(ii) Safety risks are assessed to determine the requirement for
risk control action(s);
(iii) When required, risk mitigation actions are developed
29 The Handling Company / Agent shall have an operational reporting SMS
GRH system in the Handling Company / Agent that: 4.7
1.11.3 i) Encourages and facilitates ground operations personnel to
submit reports that identify safety hazards,
i) Requires reporting of events that result in aircraft ground
damage; ii) Includes analysis and operations management action
to address operational deficiencies, hazards, incidents and concerns
identified through the reporting system.
30 The Handling Company / Agent should have a confidential safety 4.9.3
GRH Reporting system in the Handling Company / Agent responsible Not Imp
1.11.4 for the operational control of flights that encourages and
facilitates the reporting of events, hazards and/or concerns
resulting from or associated with human performance in
operations.
 31 The Handling Company / Agent shall have processes for SMS
GRH setting 12.4
1.11.5 Performance measures in ground handling operations as a means to 3.7.9
monitor the safety performance of ground handling operations and to
validate the effectiveness of risk controls.