rnshaikh72007@gmail.

com
Riyaz Shaikh 8928200518
Assistant Manager- Service Delivery. Mumbai, India
An astute multi-tasking professional with immense linkedin.com/in/riyaz-ahmed-b0b60159
experience in the field of Operations, customer
service and technical service delivery. Someone with
strong tech skills and team management
capabilities.

WORK EXPERIENCE SKILLS

Assistant Manager- Service
delivery
Precision Informatics Pvt. Ltd Mumbai Team management
2006 – Dec 2019
Can join Immediately Tech Savy
Key Responsibilities
Assistant Manager - (July 2018 to Dec 2019).
AMC account management - MIS report- Spare consumption
report - Maintain Standby as per SLA Handling Field
Operations - Recruitment for field engineer -Assignment of Analysis & Research
Activity - Allocating of calls - Priority to be set as per SLA –
Incident Management-Service desk- Perform PM Activity
on PAN India Handling- FMS account - LM for FMS Support
-Monthly review with Customer - Handling Escalation -
Internet Savy
Engineer review (Leave ratio / productivity/ Customer
feedback) Store Operation - Maintain Standby unit - Maintain
Spare in stock -Best price approve to purchase along with
good quality.
Senior Team Lead (August 2015 to July 2018) – Mumbai &
Pune service desk with operations. Monthly MIS report. SLA
Report to customer at time of escalation. TATA motors Hp
Account. FMS management. Customer service review meets.
FMS customer service review meets. National Head for IPG
Account Handling Pan India: Akzonoble, Lafarge, Surat
Goods, Hindustan colas, Doka India, Apollo logistic,
JNPT, NIIT TECHNOLOGIES and SMART DATA
SYSTEM
Team Lead-(Oct 2012- August 2015)
Outlocation Service desk-RTB (laptop & Printers)
along with Toshiba (Authorized Partner)
Account Team Lead (AMC Business) (2010-2012)
Tech. Team Leader (2008-2010)
Sr. Customer Support Engineer. (2008)
Customer Support Engineer (2006)

Desktop Engineer LANGUAGES

Ace Solutions & Pvt. Ltd (Wipro Partner.)
10/1999 – 03/2004 English
Achievements/Tasks
Hindi
Service and Maintenance of Printer- Preventive & Corrective
maintenance in field and w/s-Hewlett Packard – laser jet, Marathi
desk jet, office jet and network printers. Epson - Stylus,
Laser and Dot Matrix-Wipro – Dot Matrix-Assembling and Urdu
Installation of entire PC range-Providing Desktop support
for Hardware & Macintosh and Wipro Received Appreciation
letters from reputed clients -Nestle, Abu Dhabi bank, Uti
INTERESTS
bank, Canara bank.
EDUCATION
Diploma -Mechanical Engineering

K.C.T Polytechnic
1993 – 1996
HSC- Maharashtra Board