Quality Assurance Questionnaire

This questionnaire includes questions based on the following areas:-

1. Materials
Manufacturing quality products starts with having your materials in order.

Does each workstation have the right materials in the right quantity?

Are operators using materials in the correct order?

Do workers receive materials just in time, or are delays and excess materials contributing to
waste and inefficiency?

2. Motions

The specific motions workers use can impact efficiency, quality and safety.

Do employees follow each step of standard work instructions?

Are operators moving in the most efficient manner, or is there a better way to execute the
task?

Are assembly operations uniform, or are hiccups interrupting the process?

How do people move materials? Are there steps that could be eliminated or improved?

3. Workstation Design and Location-

Is this the best place in the plant for achieving this station’s objective?

How does the location fit into your process in terms of shipping, receiving and safety?

Does the station have the appropriate equipment and fixtures for the task?

4. Process for Reporting Issues

What reporting options do employees have to express concerns about quality, safety or
efficiency? Are people aware of these options?

Do operators have direct access to manufacturing engineers to give feedback on work

instructions?

Are reported problems documented and corrected quickly, or is there a delay?

5. Documentation of Processes
What is the standard work documentation process on the shop floor?

Can operators access the most recent instructions? If so, are they reviewing them regularly
and do they actually understand the process?

6. Safety

Are employees wearing personal protective equipment (PPE) ?

Are machine guards are in place and functioning properly?

Do workers follow standard safety procedures, using movements that reduce ergonomic
risks?

7. Follow-up

What are the proposed changes to the process or area?

How will you monitor and assess follow-up?

What new questions should you occasionally check in future audits based on customer
complaints or corrective actions?