OUTAGE UPDATE

8-12-2021 | 9:30 a.m.

Indiana Michigan Power Crews Working Another Wave of Storm Restoration

 A fourth round of storms struck parts of I&M’s service territory overnight/this morning, creating more
outages. More severe weather is possible today in Indiana and Michigan.
 Crews are working 24/7 to restore service to 22,000 customers.

This week’s fourth round of storms rolled through I&M’s service territory overnight and early this morning,
creating a few thousand additional power outages. 22,000 customers are without power as of 9:00 a.m.

 The first storm Monday/Tuesday caused

17,000 customers to lose power at peak;
 The second wave Tuesday/Wednesday
affected 27,000 customers at peak,
 The third storm yesterday peaked at 39,000
customer outages.
 Storms last night/this morning affected
another several thousand.
 To date, more than 64,000 customers
have been affected in total.
Through the multiple waves of storms and
damage, crews have restored power to more
than 42,000 customers over the past three days, Fallen tree limbs in southwest Fort Wayne broke this pole and
working long hours in the heat and humidity. took down power lines.

“This week’s severe weather continues to be challenging for Indiana Michigan Power crews. We restore
thousands of customers and, in some cases, minutes later another storm disrupts their service,” said
Marc Labrie, Region Support Manager and Incident Commander. “We understand the frustration of our
customers, but rest assured we have more than 1,000 personnel working long hours in the heat, humidity
and inclement weather, and we won’t stop until the last light is turned back on.”
Damage from the recent, and ongoing, storms includes 36 broken poles, 17 damaged transformers, 20
broken pole crossarms and more than 200 spans of downed power lines.

A contingent of 1,000 workers are in place to respond and restore any additional outages. I&M employees
and contractors are being assisted by crews from AEP Ohio, Appalachian Power Company and the
Public Service Company of Oklahoma (PSO), I&M’s sister companies. These crews consist of line
workers, damage assessors, tree crews, meter specialists, and contractors.
All substations affected by Tuesday morning’s flood have been restored. However, some of those
customers are without service due to additional damage and downed wires from the subsequent storms.
Crews are prioritizing repairs to get those customers restored as soon as possible.
ESTIMATED TIMES OF RESTORATION (ETRs):
Below are the estimated times of restorations. However, more severe weather is possible today,
which may hinder restoration efforts or cause additional outages.

 90% of Southwest Michigan customers are estimated to be restored by 10 p.m. tonight.

 90% of Fort Wayne and South Bend areas are estimated to be restored by 10 p.m. tonight.
 90% of Elkhart area customers are estimated to be restored by 6 p.m. tomorrow (Friday) night.
 OUTAGE UPDATE
8-12-2021 | 9:30 a.m.

I&M understands the inconvenience of being without electrical service, especially in this heat. I&M
appreciates the patience from customers as employees work as safely and as quickly as possible, in the
hot temperatures and rain.
I&M encourages customers to use the Indiana Michigan Power app to report and monitor the status of
any outage affecting your home or business IndianaMichiganPower.com/App.
See the location and status of outages using our outage map at IndianaMichiganPower.com/OutageMap.

RESTORATION PROCESS:
Rest assured, I&M is working as safely and as quickly as possible to turn the lights back on. Before power
can be restored, crews first assess damage and determine which employees, equipment and other
supplies are needed to make repairs. Due to this, customers may see damage assessors in
neighborhoods before crews arrive to start restoration work.
Power restoration is prioritized in 4 steps:
1. Critical services like water treatment facilities, emergency response and hospitals
2. Large circuit outages affecting multiple neighborhoods and large pockets of customers
3. Outages affecting smaller groups of customers
4. Outages affecting individual accounts

SAFETY INFO:

Safety remains I&M’s top priority during restoration efforts, for employees, customers and the
communities we serve. Along with inclement weather expected again this evening. Here are a few tips:
 Stay away from any downed wires and report them to I&M. You can contact I&M by calling 1-800-
311-4634, report on our app or website, or call 911.

 Use caution around debris and fences. Fallen limbs and other debris can hide downed power
lines, and a downed line may be contacting a fence out of line of sight. Look around carefully.

 Avoid standing water, especially if a downed wire is near. Electricity can travel through water.
 Don’t use gas-powered generators in enclosed or partially enclosed spaces, like inside a garage
or a home. Keep gas-powered generators away from open windows, so deadly exhaust does not
enter anyone’s home.

 Look up as trees or limbs could fall at any moment.

 Use caution as traffic lights may not be working and be mindful of first responders and utility
workers on the roadways.

 I&M employees and contractors will be working alongside the road and in neighborhoods. We
urge the public not to approach our crews.