AR Angel Ramirez

+44 (0)7475719674 | E: angel.daniel.ramirez@gmail.com

26b Camilla Road, London. SE16 3NL

PROFESSIONAL Accomplished Customer Service Specialist with broad travel industry experience.
SUMMARY Pre- and post-sales support specialist. Thrives at juggling multiple tasks whilst
providing excellent customer satisfaction and retention.

SKILLS Administrative Customer Service

· Back-office duties. · Product training & presentation.
· BSP / ARC. · Call & complaint handling.
· Managing Financial Disputes. · Dispute management.
· Staff management & training.

Courses Systems
· IATA-FUAV. · Computer literacy in:
· Airfare Quote: Level 1 & 2. · GDS: Amadeus, SABRE, Worldspan.
· Ticketing. · MS office.
· Reissuing. · OBT: Concur & Get There (First line
support).

WORK HISTORY GROUP TRAVEL CONSULTANT 02/2020 to 09/2020

Frosch | London, UK.
· Customer support for the EMEA market.
· Air bookings, ticketing, reissues. Published, ITX, net, and corporate fares.
· Customer Relationship Management (customer service).
· GDS: SABRE.

BUSINESS TRAVEL CONSULTANT 03/2015 to 08/2015

05/2017 to 04/2018
05/2019 to 11/2019
Kanoo Travel | London, UK.
· Dealing with complex itineraries including Europe, USA, Asia, and Oceania.
· Hotel bookings (Conferma/Sabre) and via suppliers.
· Dealing with rails, ferries, and car hire inquiries.
· Multi-account position.
· Dealing with air groups from 10 up to 88 people for incentives events.
· Air bookings, ticketing, reissuing published, ITX, net, and corporate fares.
· GDS: SABRE.
· OBT: Concur, first-tier support.
 AIRFARE OPERATION MANAGER 05/2018 to 04/2019
Brickell Travel Management UK Ltd. | London, UK.
· Management of airfare department.
· OBT Concur: implementation, configuration and help support.
· Air bookings, ticketing, reissues with published, ITX, Nego, net, and corporate
fares.
· GDS: SABRE.

BUSINESS TRAVEL CONSULTANT 02/2016 to 04/2017

Grizzlys Travel Agency SA. | Buenos Aires, Argentina.
· Booking complex air itineraries including LATAM, EU, USA, Asia, and Australia.
· Hotel booking via online suppliers, rails, ferries, and car hire inquiries.
· Multi-account position.
· Air bookings, ticketing (in-house and via consolidators), reissuing published,
ITX, net, and corporate fares.
· GDS: SABRE.

BUSINESS TRAVEL CONSULTANT 10/2014 to 02/2015

BCD Travel | London, UK.
· Booking complex air itineraries including LATAM, EU, USA, Asia, and Australia.
· Air bookings, ticketing, reissuing published, ITX, net, and corporate fares.
· Hotel booking via SABRE, rails, and car hire inquiries.
· Multi-account position.
· GDS: SABRE.

AIRFARE OPERATION MANAGER 11/2004 to 09/2014

Turar SA | Buenos Aires, Argentina.
· Management of airfares department.
· Internal support for TMC, DMC, and incoming departments.
· Dealing with air groups from 10 up to 635 people for incentives and
congresses.
· Air bookings, ticketing, reissuing with published, ITX, Nego, net, and corporate
fares.
· GDS: Amadeus.

EDUCATION University of Belgrano, Buenos Aires, Argentina.

Course in Tourism and Hospitality.

LANGUAGES Fluent, oral & written, in Spanish & Portuguese (mother tongues), English.