Veritas Netbackup and Zerto Buyer'S Guide and Reviews July 2021

Veritas NetBackup
and
Zerto
Buyer's Guide and Reviews
July 2021
Veritas NetBackup and Zerto
Get a custom version of this report...personalized for you!

Thanks for downloading this IT Central Station report.
Note that this is a generic report based on reviews and opinions from the entire IT
Central Station community. We offer a customized report personalized for you based on:
• Your industry
• Company size
• Which solutions you're already considering
It includes recommendations for you based on what other people like you are researching and
using.
It takes 2-3 minutes to get the report using our shortlist builder wizard. We recommend it!
Get your personalized report here.
2
Contents
Advice From Real Users 4-9
Top Review by Topic of Veritas NetBackup and Zerto 10-11
Overview 12
Reviews From Real Users 13-21
Reviews By Users Who Have Researched Both Solutions 22-30
Vendor Directory 31-32
Top Backup and Recovery Software Vendors 33-34
Top 5 Solutions by Ranking Factor 35
About This Report and IT Central Station 36
© 2021 IT Central Station

To read more reviews please visit https://www.itcentralstation.com/products/comparisons/veritas-netbackup_vs_zerto?tid=pdf_comp_20878-23544
3
Advice From Real Users
Veritas NetBackup
PROS
"The solution is stable." [Full Review]
Alaa
Alkhatari
"The backup and restore functions are very valuable aspects of the product." [Full Review]
Dalai B
"The deduplication feature is useful." "Deduplication and compression features are what I like about NetBackup." [Full Review]
reviewer155
6949
"They are among the top in the world for backup and recovery." [Full Review]
Giap Seng
Tay
"This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up
to tape, for most environments." [Full Review]
reviewer101
0889
"I like that it's enterprise-capable." "It can handle multiple operating systems." "It can handle multiple database types." "It can handle
a lot of different backup use cases." "It's flexible." [Full Review]
Whitney
Gray
"The most valuable feature is flexibility." [Full Review]
reviewer147
7875

4
Veritas NetBackup
CONS
"It's a little bit complex to manage." [Full Review]
Dalai B
"It would be better if it had a cloud integration feature." "I would like to use a single product for the cloud instances and the on-
premise instances." "The price could also be better." [Full Review]
reviewer155
6949
"The solution costs too much." [Full Review]
Giap Seng
Tay
"You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved." [Full
Review]
reviewer101
0889
"The database integration could be better." [Full Review]
Whitney
Gray
"In regards to protecting the physical servers with parameters, it's a long and difficult process." [Full Review]
reviewer147
7875
"The deployment time is longer than it is with other products." [Full Review]
Bhaskar
Venkat Kota

5
Veritas NetBackup
PRICING AND LICENSING ADVICE
"The price is okay." [Full Review]
Alaa
Alkhatari
"NetBackup is expensive." "They need to work on the pricing side." "I find it comparatively on the higher side when I compare the
terabyte backup costs." [Full Review]
reviewer155
6949
"Our primary complaint about this product is that it is too expensive." [Full Review]
reviewer101
0889
"The price is fair." [Full Review]
reviewer147
7875
"The licensing fees are expensive." [Full Review]
Bhaskar
Venkat Kota
"It was on a yearly basis." "During the annual review, when we asked them about our licensing, they couldn't explain it." "For
example, we had reduced by a factor of 40%, but our license only dropped by 5%." "We would then ask Veritas people if we've
reduced this much and shut down these servers, why has our license changed so less? They were never able to give us a straight
reviewer151 answer." "They weren't able to say, "Well, you're using this, and this is more expensive." In many cases, as we reduced our capacity
9764
and what we were using with Veritas NetBacku... [Full Review]
"When you compare NetBackup's software licensing system with Veeam's, which is simpler and based on instances (or how many
physical machines or virtual machines you want to protect), NetBackup isn't that competitive for smaller scale companies."
"However, if you're running many large workloads, then NetBackup may be the better option." [Full Review]
reviewer737
616

6
Zerto
PROS
"The most important feature is that the recovery point (RPO) is less than one minute." "The is really good for our customers, as they
can keep their data loss to a minimum." [Full Review]
Susantha
Silva
"The most valuable feature is the point in time recovery." "This allows us to recover at any point in time, up to a minute or so." [Full
Review]
reviewer156
9249
"The most valuable feature for us is accelerating cloud adoption, as it helps provide greater speed for disaster recovery."
"Ultimately, this saves us time, as well as resources." [Full Review]
reviewer156
5844
"The one-to-many replication functionality is helpful." "While we were protecting our VMs in Azure, we were able to use the one-to-
many feature to also replicate the same VMs to our new data center, in preparation for data center migration." [Full Review]
reviewer156
4125
"It is convenient to use because the API allows for seamless integration when performing our day-to-day operations." [Full Review]
reviewer156
5103
"Zerto provides our customers with the ability to continue work, even if something happens to their office or data center." [Full
Review]
reviewer156
1206
"There are a lot of valuable features." "The basics of what it does to replicate and recover things within minutes is awesome." "It's far
above anything that any of the competition has." "We offer other disaster recovery software but primarily use Zerto for recovery
times and the number of recovery points because of how fast and easy it is." "It's so much better." [Full Review]
reviewer156
4074

7
Zerto
CONS
"I would like to see a separate product offer for performing backups, although I think that this is something that they are expecting
to release in the next version." [Full Review]
Susantha
Silva
"I am a little bit worried about how Zerto will work with large volumes of data, such as replication for big data and very large files."
[Full Review]
reviewer156
9249
"It took some time to get to know the solution in general, and exactly what functions each of the features is used for." [Full Review]
reviewer156
5844
"If the log was more detailed and more user-friendly, we wouldn't have to make the calls to the support to try and figure out where
the problem lies." [Full Review]
reviewer156
4125
"Some of the integrations with our internal tools, in particular, company-specific ones, do not work." "In cases like this, we have to
ask for additional support." [Full Review]
reviewer156
5103
"The monitoring and alerting functionality need to be improved." [Full Review]
reviewer156
1206
"The problem with the backup product is that it's not very mature and you really need a specific use case to be able to use it
effectively." "It's hard to explain to our customers, especially our large customers, that the use case is so limited." [Full Review]
reviewer156
4074

8
Zerto
PRICING AND LICENSING ADVICE
"All of my customers are happy with how this product works and they like it, but unfortunately, in the market that I represent, Zerto is
expensive when compared with the competition." [Full Review]
Susantha
Silva
"Price-wise, Zerto is fairly reasonable and I can't complain about it when we compare it against Oracle and SAP licensing." [Full
Review]
reviewer156
9249
"At close to $1,000 a license, it makes it very hard to protect all of your environment, especially for a smaller shop." [Full Review]
reviewer156
4125
"We subscribe to their annual license package and we have tier one support with them." [Full Review]
reviewer156
5103
"My impression is that Zerto is more expensive than other solutions, although I don't have exact numbers." [Full Review]
reviewer156
1206
"Zerto is a little bit expensive [for our budget] but as far as the value that it provides, it is completely justified by all of the savings."
[Full Review]
David Sauer
"The pricing doesn't seem too bad for what it does." [Full Review]
John Skarja

9
Top Reviews by Topic

Veritas NetBackup Zerto
VALUABLE
FEATURES reviewer737616 David Riberdy
We are quite satisfied with the performance and The failover capabilities are definitely the high
reliability of the NetBackup product. When it spot for us. Previously, when we did disaster
comes to specific features, the most valuable is recovery it would take us easily a day or two to
the Instant Recovery feature, which we call "short- restore all of our servers. We can do the same
term IR". Instant Recovery allows users to spin up thing with Zerto in about an hour and a half. We're
backup images and bring back any VM instantly. It about six or seven seconds behind our production
is called a short-term recovery option because site and it does a really good job of keeping up,
once the backup image has been spun up, the making sure that we're up to date. That's one of
end user can extract whatever data is needed the other things that we think is just phenomenal
from the image and bring it back into production. about the product, we're able to get in there and
This is definitely ... [Full Review] put a se... [Full Review]
reviewer1477875 Don Cargill
The most valuable feature is flexibility. The There is built-in active logging if needed for a
flexibility to deploy according to the customer's longer retention period. If we fail a machine over
needs. It allows you to add one server and the and are just doing tests for it, we can fail it right
flexibility to add more servers, in case you want to back at the end of the failover without much issue.
increase your workloads. It has good We couldn't do that with SRM. The ability to to
documentation and support. It has good online keep track within the activity log of what is going
communication with support. It has the flexibility to on with the VM, then fail it back prior to the one
get the experience required to manage and solve hour time frame that we have setup without
any issue related to the product. The product itself having to worry about it losing data during our
has good functionalities with virtual environments, tests or production fail over drills. The product is...
such as Hyper-... [Full Review] [Full Review]
reviewer1485276 Chris Slaby
The most useful aspect of this solution is the In terms of the most valuable features, having the
MSDP, the Media Server Deduplication Pool. I like failover tests where you can see where your
how they do the compression that they do, and actual RTO and RPO would be is really nice,
how it helps move it to a safe space. The initial especially for the management level. I really liked
setup is pretty straightforward. The solution has the ease of when I need to do a file or folder
been very good over the years at fine-tuning restore off the cuff. Usually, it takes me less than
various aspects of the product so that it is five minutes to do it, including the mounting of the
continuously made better. [Full Review] actual image. That was one thing with Unitrends, it
was a similar process but if that backup had aged
off of the system, then you had to go to the
archive a... [Full Review]

10
Top Reviews by Topic

Veritas NetBackup Zerto
ROOM FOR
IMPROVEMENT reviewer737616 David Riberdy
Veritas NetBackup has been in the backup and The interface is the only thing that we've ever
recovery market for quite a long time, but really had an issue with. It's gone through some
somehow, from my own observations and from revisions. The UI, it's not clunky, but it's not as
feedback from end users, its user interface is streamlined as it could be. Some of the workflow
lagging behind other comparable solutions such things are not as nice as they could be. I like the
as Veeam. Our end users are more accustomed to fact that Zerto does what it does and it does it
better user interfaces and NetBackup still has a very well. I have had Zerto since version four, so
way to go in this regard. The features are great, the longterm retention and things like that were
but the user interface needs improvement, never a part of it at that point. I just like the fact
especially when you're looking at the web-based that I can install it, I can protect my virtua... [Full
user interface. Most of the operations ... [Full Review]
Review]
Don Cargill
reviewer1519764
The alerting doesn't quite give you the information

It was very complicated, and it required a lot of about what exactly is going on when an issue
work in terms of management. We have moved to comes up. We do get alerts inside of our vCenter,
Rubrik. One of the reasons for getting rid of but it doesn't give you accurate information on the
Veritas NetBackup was the fact that at one point, error message to be able to tell us what's going
we had the support staff with 12 to 15 people to on without having to go actually login into Zerto to
manage Veritas NetBackup, whereas, with Rubrik, determine what's causing the issue. Another issue
I'm the only one managing Rubrik. There is one with the alerting is that it will pause a job. E.g., if
more person who works with me mostly due to the we have something running from Massachusetts
fact that in case I'm not around, someone else to Arizona, but a VM has been removed, updated
knows what to do, but I'm the only one who is a o... [Full Review]
full-time manager of ... [Full Review]
Chris Slaby
reviewer1477875
In terms of improvement, it would be helpful if the

They started deploying with web interfaces, new implementation team had a better best practices
web interfaces, but it doesn't have all of the guide and made sure things like the journaling are
functionalities as the Java consoles have. They very clearly understood. Speaking directly to our
are now adding more functionalities to the web incident, we did have professional services guide
interfaces that we need. In one or two years, you us with the installation, setup, and configuration.
will have the full functionality using the web At that time, there was no suggestion to have
interface. They need to improve the interface. In these appliances not joined to the domain or in a
regards to protecting the physical servers with separate VLAN from our normal servers and
parameters, it's a long and difficult process. I have everything. They are in a completely isolated
tested this in Veeam and it was much easier to network. The ... [Full Review]
implement. Wit... [Full Review]

11
Overview
SOLUTION Veritas NetBackup Zerto
OVERVIEW NetBackup reduces the staggering complexity of Zerto helps customers accelerate IT
enterprise data protection, outpaces the relentless transformation through a single, scalable platform
growth of the data center, and increases the for cloud data management and protection. Built
agility IT needs to transform from traditional cost for enterprise scale, Zerto’s simple, software-only
center to service-oriented business enabler. platform uses continuous data protection to
Enterprises trust Symantec. converge disaster recovery, backup, and data
mobility and eliminate the risks and complexity of
modernization and cloud adoption. Zerto enables
an always-on customer experience by simplifying
the protection, recovery, and mobility of
applications and data across...
SAMPLE Beta Offshore United Airlines, HCA, XPO Logistics, TaxSlayer,

CUSTOMERS
McKesson, Insight Global, Spirit Airlines, Tencate,
Aaron’s, Grey’s County, Epiq. JLL, KIND Snacks,
Kingston Technologies
TOP Commvault vs. Veritas NetBackup Veeam Backup & Replication vs. Zerto
COMPARISONS Compared 22% of the time Compared 28% of the time
Veritas Backup Exec vs. Veritas NetBackup VMware SRM vs. Zerto
Compared 16% of the time Compared 13% of the time
Veeam Backup & Replication vs. Veritas Dell EMC RecoverPoint for Virtual Machines vs.
NetBackup Zerto
Compared 12% of the time Compared 11% of the time
TOP INDUSTRIES, Energy/Utilities Company ... 8% University ... 7%

BASED ON Insurance Company ... 11% Financial Services Firm ... 9%
REVIEWERS*
Financial Services Firm ... 19% Insurance Company ... 12%
Comms Service Provider ... 19% Healthcare Company ... 14%
TOP INDUSTRIES, Financial Services Firm ... 6% Media Company ... 4%
BASED ON Government ... 7% Outsourcing Company ... 5%
COMPANIES
READING REVIEWS* Comms Service Provider ... 22% Comms Service Provider ... 14%
Computer Software Company ... 34% Computer Software Company ... 32%
COMPANY SIZE, 201-1000 Employees ... 17% 1-200 Employees ... 26%
BASED ON 1-200 Employees ... 22% 201-1000 Employees ... 28%
REVIEWERS*
1001+ Employees ... 60% 1001+ Employees ... 46%
COMPANY SIZE, 1-200 Employees ... 25% 1-200 Employees ... 10%
BASED ON 201-1000 Employees ... 8% 201-1000 Employees ... 50%
COMPANIES
READING REVIEWS* 1001+ Employees ... 66% 1001+ Employees ... 40%
* Data is based on the aggregate profiles of IT Central Station Users researching this solution.

12
Veritas NetBackup review by a real user
Stable, with good scalability potential, but needs a better user

interface
Senior DBA at a comms service provider with

1,001-5,000 employees
Dalai B
WHAT IS OUR PRIMARY USE CASE?
We primarily use the solution for backup purposes.
WHAT IS MOST VALUABLE?
The backup and restore functions are very valuable aspects of the product. We use those features the most.
The solution is very stable.
The scalability is very good.
WHAT NEEDS IMPROVEMENT?
I'm not fully satisfied with the product.
It's a little bit complex to manage.
The user interface is not user-friendly. It's a bit complex, and it's dated in appearance. It needs a much simpler, cleaner update.
The reporting is too complex. There needs to be a way to customize it in a simple and straightforward manner.
The solution has extra features, however, you need to pay for them.
Occasionally, technical support cannot find the root cause of issues.
13
Continued from previous page
FOR HOW LONG HAVE I USED THE SOLUTION?
We've been using the solution for about four years at this point. It's been a while.
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.
WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
The scalability of the product is very good. A company can scale it with relative ease if it needs to.
HOW ARE CUSTOMER SERVICE AND TECHNICAL SUPPORT?
While technical support is responsive, we have found that sometimes they just seem can't find the actual root cause of the issues
we present. Sometimes they can't fix our issues. That's why we aren't 100% satisfied with the level of support they provide. They
need to be more knowledgeable and dig deeper to resolve issues.
HOW WAS THE INITIAL SETUP?
I can't speak too much about the installation process.
My understanding is that the installation is simple as it has an appliance that's installed. The usage is a bit complex and there
needs to be extra licensing to customize the reporting - however, that's a different issue.
14
WHAT'S MY EXPERIENCE WITH PRICING, SETUP COST, AND LICENSING?
It is not an all-in-one solution. Some features come at an extra cost and need extra hardware or software.
I can't speak to the actual pricing of the product, however.
WHICH OTHER SOLUTIONS DID I EVALUATE?
We are casually looking into alternative solutions. We are looking at Commvault, Rubrik, Cohesity, and Dell. Mostly, we are
interested in enterprise-level products.
WHAT OTHER ADVICE DO I HAVE?
We are not using the latest version of the product. The NetBackup version we are using is 8.0. We use a NetBackup Appliance.
The NetBackup version is a bit older as it's integrated with the backup appliance. That's why we cannot upgrade to the latest
version. The latest version is 9.0.
I would warn other potential users that, in my experience, it's a bit complex and may be difficult to achieve some requirements
compared to other products. Rubrik or Cohesity may be a bit easier, for example. It's a little bit traditional in terms of architecture.
However, the features compared to others are really quite amazing.In general, I would rate the product at a seven out of ten.
WHICH DEPLOYMENT MODEL ARE YOU USING FOR THIS SOLUTION?
On-premises

15
Zerto review by a real user
Instead of one mass disaster recovery exercise, we're easily able to

perform up to 12 in the year
Enterprise Data Management Supervisor at

Southern Farm Bureau Casualty Insurance
Company
David Riberdy
We use it for disaster recovery and to migrate machines from one location to another.
HOW HAS IT HELPED MY ORGANIZATION?
The big thing for us was our disaster recovery. At that point, we were only able to do a disaster recovery test once a year. Now,
we officially do a disaster recovery test once a quarter and we do a subsequent test once a month to verify that it's doing what it's
doing and the IP address is changed. Instead of one mass disaster recovery exercise, we're easily able to perform up to 12 in the
year.
It allows us to verify in a much more granular aspect whether our data is being migrated or not. Once a year, if we find some
issues, we're at least 11, 12 months behind at that point. Every 30 days, if we do a test and we find an issue, we're able to correct
that. The time between tests is shorter, which means that if there is a problem we're able to resolve it in a much shorter amount of
time versus an entire year, and then waiting another year to see if everything is working again.
When we need to failback or move workloads Zerto decreases the time it takes and the number of people involved. We are able
to put a machine into Zerto, let it do its magic in migrating the data from one side to the other. We've had instances where we've
got machines that are four or five terabytes that we can move from one side to another after it's done synchronizing in 15 minutes
or less. Sometimes it takes DNS longer to update than it does for us to move the machine.
Instead of me having a server person, a network person, and a storage person, I can put it into Zerto, let Zerto do its job, fail it
over, and then just have the application owner verify that the server is up and running, and away we go. So on a weekend, I don't
have to engage a team of people, it can just be myself and one other person to verify that the machine is up and running. It really
cuts down on overhead for personnel.In situations of failback or moving workloads, it saves us hours. If I were to have to move a
four or five terabyte machine using something like VMware's virtual copy it has to install on the machine and copy the data over.
Then it has to shut the machine down and do a final copy, which means there's a lot of downtime while it's doing the final copy. As
far as downtime from an application standpoint, with Zerto, we're from hours down to minutes, which is great when you have
applications that are supposed to be the five nines of a time kind of thing.
We have not had any ransomware issues. But we have had an instance where somebody installed something that messed
something up. It was a new version of Java and we were able to roll back. Thankfully they realized it fairly quickly because we only
16
keep a 12-hour window. We were able to roll back to almost a per minute instance prior to that installation and recover the server
in minutes. Our backup was as of midnight, but they did it at 8:00 in the morning. So we didn't lose eight hours' worth of
processing.
If we were going to use our backup solution, it would have taken minutes to restore the actual server, but then from an SQL
perspective, we would have had to roll the transaction logs from backups. I couldn't even tell how long that would have taken
because we had to do all of the transaction logs, which are taken every five minutes from midnight, all the way to 8:00 AM in five-
minute increments. It would have taken considerably longer using traditional methods versus Zerto.
Although it hasn't reduced the number of staff involved in overall backup and disaster recovery, what it has allowed us to do is
actually focus on other things. Since Zerto is doing what it's doing, we're able to not have to stare at it all day every day and make
sure that it's working. We have the screen up to make sure there are no errors, but we're able to focus on learning how the APIs
work, working on the other products that we own for backup and storage. That's mainly what my group does, we do disaster
recovery and storage backups. We have six pieces of our enterprise and before it was just the main piece that we were working
on. Now, we're able to actually work with the other five or six entities and start doing their backups and disaster recovery because
we have a lot more time.
The failover capabilities are definitely the high spot for us. Previously, when we did disaster recovery it would take us easily a day
or two to restore all of our servers. We can do the same thing with Zerto in about an hour and a half.
We're about six or seven seconds behind our production site and it does a really good job of keeping up, making sure that we're
up to date. That's one of the other things that we think is just phenomenal about the product, we're able to get in there and put a
server in and within usually a few minutes we're protected. Six or seven seconds behind is a pretty good RPO.
Currently, we are using another product for longterm retention, so I don't think we really have any plans on switching over at this
point.Zerto is very easy to use. We did a proof of concept and it took longer to build the Windows servers that had to be installed
than it did to actually install it and roll off the product. Our proof of concept became production in minutes.
The interface is the only thing that we've ever really had an issue with. It's gone through some revisions. The UI, it's not clunky, but
it's not as streamlined as it could be. Some of the workflow things are not as nice as they could be.
I like the fact that Zerto does what it does and it does it very well. I have had Zerto since version four, so the longterm retention
and things like that were never a part of it at that point. I just like the fact that I can install it, I can protect my virtual machines, and
I'm comfortable and confident that it's doing things correctly because of the amount of testing that we've done with it.
We have been using Zerto for a little over three years.
17
It's very stable. Once a month we verify that the internal mechanisms of Zerto are working. When I do a test failover we check
if VMware tools come up, if the IP addresses change, and the things that Zerto is configured to do automatically. Usually, if there's
an issue, it's either I did something wrong when I configured it, or I put in the wrong IP address or the VM itself has an issue, the
tools aren't loading correctly or at all, or it was trying to do an upgrade and failed. We've actually been able to identify other issues
inside the environment that we would not have realized were an issue by doing these tests.
Our next step is not so much increasing the capacity but protecting things to the cloud. We'd like to be able to take those same
350 machines or so do we have, and definitely, if not the important 50 that we have, but all of them, have them not only go to our
disaster recovery site but also split to AWS. It's where we have both of the sites, one in one location and one in a vastly different
location and if for some reason, one were to go offline, we would have those objects in AWS to be able to spin up and do what we
need to do.
We ramped up from that 50 to 350 within a year and Zerto just took it and kept on running. We are still about the same RPO as we
were before, we're protecting 60 plus terabytes of data at this point with those 350. It did what it had to do to create new virtual
machines, depending on how many disks there are. I think that I was able to scale with our needs really easily. 73 terabytes are
what we're protecting right now across 357 VMs, and we have a seven-second RPO. It went from a small number to a very large
number. The issues that we've had around Zerto protection has either been that networking wasn't sufficient, or the storage itself
had to be increased.
There are three of us who work with Zerto, that's it. We do contact other teams, often our networking team to get an IP address for
something. But when it comes to doing the testing, when it comes to doing the implementation, and when it comes to doing
verification processes, it's all my team of three people.
I am the data management supervisor and then I have a lead storage administrator and a senior storage administrator.
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
Prior to Zerto becoming our disaster recovery product, we were using Dell EMC's Avamar for backup recovery and for disaster
recovery, which we quickly realized was not going to work out very well. We used it for about four or five years. When your
disaster recovery test is five days and you take one and a half to two days to do restores only, that doesn't leave a lot of time for
testing. Now, we're able to do the restore in an hour and a half. Then we actually can start testing the exact same day that we did
the restores. In most instances, we're able to actually finish everything within 24 hours.
When we first purchased it, the backup portion did not exist. So having backup and DR in one platform really wasn't that important
to us. We use Rubrik for backups and longterm retention at this point. We really don't have any intent on using Zerto for longterm
retention, as we're extremely happy with Rubrik. But time will tell if we decide to switch over to the LTR portion of the product.
Compared to Avamar, Zerto is extremely easy to use. I can bring Zerto up and start recovering, failing over, or testing machines
18
before I can even log into Avamar. Avamar was very clunky from its interface. It's very easy for Zerto to go in and recover a
machine to a certain point in time. Where moving around in Avamar, since it was Java based, would take quite a long time to get
from screen to screen. And the workflow was not user friendly at all.
We have different use cases for Zerto and Rubrik but I think that the interface and functionality, as far as what I get out of that
particular product, what its purpose is, they're both about on par. Honestly, we've told both companies before, we would love for
one to buy the other so that we can get the best of the disaster recovery with Zerto and the best of backup and recovery,
longterm retention type things with Rubrik. Because they definitely are probably the two best products for their market segment.
Replacing Avamar has saved us on the cost needed to manage them. As far as management goes, we still use the same three
people. But as far as renewal maintenance costs, definitely. Dell EMC is very proud of their products and their renewal
maintenance costs were rather large compared to what we do with Zerto.
Initially, we saved about $1,000,000 three years ago by switching to Zerto. Zerto and Rubrik replaced Avamar. But buying both
products together, versus what the renewal/upgrade costs would have cost us for Avamar, with all the hardware, was a savings of
$1,000,000.
The initial setup is very straightforward. I built a couple of virtual machines to run the manager on, deployed some VRAs, and then
attached it to VMware and checked what I wanted to protect. We probably had it up and running in about an hour total. Then we
tested protecting some machines, and we had some test boxes that we tested back and forth. It was a very easy setup. People are
definitely sold about how easy it is to install and configure.
Initially, our deployment strategy was to protect a small subset of very important machines for an enterprise. And then once we
saw how easy it was to implement, how easy it was to put things in there, and how easy it was to protect them, it went from a
handful of machines to 350 or so. The initial intent was to protect a very small number. That went from that to a very large number
very quickly. Zerto was able to handle it no problem. We actually had to end up buying more storage on the target side because
we had not planned on doing that many machines from the initial implementation.
WHAT ABOUT THE IMPLEMENTATION TEAM?
We worked with our account team. We were able to get the proof of concept software, a link to download it. They gave us a key,
they gave us a little Excel sheet stating how many machines and IP addresses we needed. Then they basically sat on the phone
with us for the hour with WebEx. And we set it up just that moment. That's really the only implementation help that we've ever
gotten from them. Everything else has just been pretty much us on our own.
Their support has been very, very good. We've had some technical issues that we've been able to work through with them.
Nothing major, but if I have a question or if we run into an issue, we're able to either open up a support ticket and they respond
fairly quickly, or we are able to do some searching in their knowledge base. We've had an instance where we did the upgrade to a
new version and it caused some problems. But within, I'd say a few hours, we were able to correct it because they had already
experienced that. And they had that logged in their internal database of issues. So, they were able to log in, and give us the fix
that we needed and get us back on track.
19
WHAT WAS OUR ROI?
It definitely is a very robust product. The feature set from 4.0, 4.5 to now has increased greatly. We do like the fact, even though
we're not using it, that as long as I pay my maintenance when the new features come out like longterm retention, analytics, the
monitoring, the reporting, the things that were not there when we first purchased it that are there now, is all part of maintenance.
It's not a bolt-on price. They don't charge extra. It was one of the things with Dell EMC that was always a pain was. They had
additional costs. With Zerto it's like, "You paid your maintenance, here's a new feature, enjoy!"
They have licensing breaks as far as 50 users, or 50 VMs, 100 VMs, 250 VMs. We ended up with a bunch of 50 at first, and all of
our maintenance renewal dates were all different. It ended up costing us more because we didn't just make the investment up
front to say that we wanted 250. We had to end up going back and resetting all of our maintenance dates to the same date. It was
just a nightmare for our maintenance renewal person. If you did a proof of concept and you like it, definitely make the license
investment upfront. That way, you're not trying to piecemeal it afterwards.
Licensing is all-inclusive, there are no hidden fees.
We looked at RecoverPoint for VMs. A long time ago, one of the companies inside this enterprise had used RecoverPoint and it
worked really well when it was the physical RecoverPoint. But as things became more virtual, it no longer was as good as it had
been, so they had discontinued it. RecoverPoint for VMs was definitely not as easy to set up. It was not as easy to use. It took a lot
more resources. This is three-year-old information, but I feel like we would have had to have had more people on our team than
we do now with just the three of us. We didn't feel like it was as stable. It certainly wasn't as easy to use, test, or get to work as
Zerto was.
My advice would be to do the proof of concept. They're very willing to help you with the installation. Do a proof of concept. If
you're not amazed by it, I would be surprised. Everybody that we've ever talked to about this and have done a test of it says, "I
can't believe it's just that easy."
I would rate Zerto a ten out of ten.
20
On-premises

21
Researched Veritas But Chose Zerto

Review by a real user:
Solutions Manager at a tech consulting

company with 51-200 employees
Susantha Silva
I am a solution provider and Zerto is one of the products that I implement for my clients.
Most of my customers use this product for disaster recovery purposes. Some of them use it in a local, on-premises environment,
whereas other customers use it in the cloud.
We have assisted some of our clients with on-premises to cloud migration. These were customers that had an established local
environment but wanted to explore the cloud. For these clients, it is a cloud-based DR implementation.
There are four or five customers that did not want a cloud deployment, so we have implemented the DR site on-premises for them.
If the client is given the choice, typically they prefer a cloud-based deployment. CDP technology is becoming the new norm, even
for the backup industry. However, there are some instances where it is not an option. For example, in some situations, they cannot
use cloud-based storage due to legal and compliance requirements.
Some of our customers that are making a digital transformation cannot afford to lose hours or even minutes of data. As such, I
think that cloud-based disaster recovery is the future and the customers understand why it is much more important for them.
Together with our reputation, I see this as a game-changing situation.
Most of my customers are interested in DR and do not know much about the long-term retention capability. Our last three
deployments already had a backup implemented from the integrator and didn't need an overnight one to avoid the loss of data.
We discussed this with them and explained that this product offers much more than what they are using it for. We pointed out that
it was a two-in-one solution but they continue to use it primarily for DR.
Our customers find that the interface is really easy to use. It gives you a great deal of flexibility for the administrators, as well as
for the end-users to a certain extent. Overall, with respect to ease of use, this product scores the highest points in this area.
22
The functionality available in the console is not complicated and is easy to use, especially for DR failover. It just works.
It offers a high level of compression, which is very good. My customers and I are interested in this feature primarily because it
saves bandwidth.
The most important feature is that the recovery point (RPO) is less than one minute. This is really good for our customers, as they
can keep their data loss to a minimum.
I would like to see a separate product offer for performing backups, although I think that this is something that they are expecting
to release in the next version.
We have been using Zerto for between three and four years.
Based on the number of support calls that I get from my customers, where we have done the deployment, issues arise very rarely.
From time to time, we get calls because the allocated space is running out. Otherwise, it is pretty much stable.
Even the situation where the allocated space runs low is rare and I haven't had this type of call in a long time. The reason for this is
that I take precautions during deployment. For example, I check to see whether they have too many workflows. I know what it is
that we need to do including how many VRAs we need to deploy and what the configuration should be. Over the past three to
four years, I have only had to deal with four or five support tickets. Apart from that, I haven't experienced any problems.
23
I do not have a great deal of experience with scaling this product because all of my customers have only a few hundred VMs. I
know that Zerto has the capability to go beyond 5,000 or 10,000, but that is something that I've never experienced. My
understanding is that it is very capable at the data center management level.
In the initial phase, I leveraged technical support, but then I completed the deployment.
During the PoC, there were one or two times where I had to contact them to deal with issues. I am pretty happy with how they
respond and how they follow up compared with the other vendors that I work with.
I don't have much of a complaint with respect to support.
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
I have been working with Zerto since version 6 and the most recent one that we deployed was version 8.5. Approximately six
months ago, our customer that was using version 6 was upgraded to version 8, because version 8.5 was not yet released.
I also have experience with Veeam but Zerto uses a very different technology to perform the backup and change tracking. Veeam
leverages the VSS technology for the volume set up, which will do the job but it is not ideal. Zerto has taken one step ahead by
utilizing the Journal technology, which is the main difference that I can think of between these two products.
Prior to working with Zerto, many of my clients were using the VMware Site Recovery Manager (SRM) feature, which comes built
into the product, based on their licensing. I have also had a customer who was using Commvault and others that were using
NetBackup. These are typically the enterprise-caliber products that I expect to find.
One of my customers is using Veeam and because of the difference in price, with Zerto being more expensive, they did not
switch. My customer felt that Veeam was convenient and the price was more tolerable. This is the only instance where my
customer did not transition to Zerto.
The customers who switched have done so because Zerto provides the lowest RPO and RTO. It is one of the main points that I
emphasize about this product because it is very important to them. There is also a saving in bandwidth, which is something that
my customers are concerned with because they typically don't have fancy high-speed connections. The compression is superb
and really helps in this regard. These are the two primary selling points.
24
For us, this solution is not difficult to deploy. For a complicated environment then you have to do careful planning but otherwise, it
is not hard to deploy.
Typically, if everything is well in place, the deployment will take between one and three hours. In cases where the customer's
environment is very complex then I might need a little bit more time. I would estimate that it would take six-plus hours, after careful
planning and ensuring that all of the resources are in place.
The installation takes less than 30 minutes; however, the customer environment increases the time because we have to do things
like open ports on the firewall. We tell them about these preparations in advance but we always end up doing some of the work
ourselves. In situations where the firewall has already been properly configured, I can normally complete the installation and
configuration in one hour.
I have two customers that use the cloud-based deployment on Azure but the majority of them use it in a local, on-premises
environment.
The main challenge that I face with this solution is the price. All of my customers are happy with how this product works and they
like it, but unfortunately, in the market that I represent, Zerto is expensive when compared with the competition.
Another issue is that Zerto has expectations with respect to the minimum number of devices that they are protecting at a given
price range. I understand that this is an enterprise product, but unfortunately, price-wise, it is really tough when it comes to the
TCO for the customers in the one or two countries that I represent. Apart from that, everyone understands the value, but at the
end of the day it comes down to the price being slightly higher.
Pricing is something that I have discussed with the regional head of sales in this area. I have explained that you can't have a price
of 25 million per year in this region, and in turn, have requested a lower price with different models for corporations. Unfortunately,
I have not received a positive response so far.
With the separate backup product expected to be available in the next release, in a way, they have already done what I was
expecting to offer to our customers. They have also announced some features that are really interesting. Right now, I'm waiting to
get the new products in my hands.
My advice for anybody who is implementing Zerto is that if the system administrator has basic knowledge about networking and
storage, then setting it up and deploying it will be easy, and not an issue at all. They just have to be careful and take the
appropriate time to plan properly, especially in a complex environment.
In summary, this is a stable, enterprise-grade product.
I would rate this solution a nine out of ten.

25
On-premises

26
Researched Veritas But Chose Zerto

Review by a real user:
Solutions Architect / Building Supervisor at a

university with 5,001-10,000 employees
reviewer1565103
We primarily use Zerto for backing up our databases.
We are heavily invested in database technology. We use SQL databases such as PostgreSQL and MS SQL, and we are also
functional with NoSQL databases. Our use cases are majorly relying on databases for financial vendors and most of the time, we
have to perform day-to-day operations with respect to finance and accounting.
We have been using the data retention functionality for a long time and whenever there is a failure and the system goes down, we
recover the data from that particular snapshot in time.
We also require security, as it is one of the major concerns. Ultimately, we align these two things together.
We are deployed in AWS, although we are also deploying in GCP and plan to do so with Azure as well.
Zerto provides us with continuous data protection that is reliable. It is convenient to use because the API allows for
seamless integration when performing our day-to-day operations.
Currently, we do not have any long-term data retention activities, and it is not one of our core operations. However, in the past, we
did have several such use cases.
Using this solution saves us time because we have been capturing the volumes and snapshots, are we able to perform operations
on the Delta. This is an important benefit to us because we are able to deploy everything into production, then continue to get the
backups and snapshots from there.
Another time-effective benefit is that once we are fully backed up, we are able to perform Lambda functions on our use cases.
This saves us a lot of time.
In some instances, Zerto has saved us time and on the number of people involved during failback. The number of people that are
involved depends upon how critical the failure is. Any time there is a failure, we have to work from the most recent backups. For
example, if the incident happens at 9:00 PM and there is a snapshot that was taken at 8:00 PM, there is one hour of work to make
up for. This is much easier and quicker than having to look back at the logs for the entire day.
On a day-to-day basis, using Zerto saves us approximately 20% to 30% in terms of time. Overall, considering both our test and
production environments, using Zerto benefits us with an approximate time savings of 60%.
We are using Zerto for DR in the cloud, and it has saved us money over using a physical data center. In a cloud-based
27
deployment, the cost is quite a bit less compared to a physical environment. Also, because the cloud is a pay-as-you-go model,
and you don't need the service all of the time, the paid resources are not wasted. I estimate that we save thousands of dollars per
year in operations costs.
With our backups fully in place, in the cloud, Zerto has helped us reduce downtime.
The most valuable features for me are the fast performance and seamless integration. The performance is one of the main
features and the integration has helped me a lot.
When we have a system that is being fully replicated, we also get snapshots. Then, we perform our activities on the snapshots
only, which reside on the cloud-based volumes. This means that our production environment is not affected.
We have low latency in production because most of the things we do are on the cloud. When we have the backup, we just start to
perform the data operations and with the help of Zerto, we can do this quite efficiently.
Zerto is quite easy to use. With the click of a button, I have been able to use it to do what I need. Furthermore, any end-user that
I have worked with has easily been able to make use of its functionality.
Some of the integrations with our internal tools, in particular, company-specific ones, do not work. In cases like this, we have to
ask for additional support. This is an area that has room for improvement.
If the API integration worked more efficiently then that would be an improvement.
We have been using Zerto for between two and three years.
Zerto is a stable and reliable product. We have not experienced any anomalies in the tool. For all our use cases and workloads, we
rely on it and have found that everything can be done easily.
28
We have not had problems when we want to redeploy a number of things, so scalability has not been an issue.
We have between 30 and 40 users, including engineers, architects, and management. We are a growing and expanding company,
and our workload increased from day to day. I expect that our usage of Zerto and other solutions will increase.
We often reach out to contact technical support and it is good. We have a lot of use cases that we need support for because we
don't always have a sufficient solution.
The initial setup was straightforward, although we did have some problems. For example, there were instances where we could
not integrate with our internal tools and we were not able to solve the problem. We looked at the FAQ and reached out to
customer support to ask what the ideal solution would be.
Overall, it took between six and nine months to deploy.
WHAT ABOUT THE IMPLEMENTATION TEAM?
We deployed Zerto using our in-house team.
WHAT WAS OUR ROI?
We have seen ROI in terms of time savings, as well as other points.
29
We subscribe to their annual license package and we have tier one support with them. There are no costs in addition to this.
We have evaluated other tools including Veeam and Veritas. There were several factors, including cost, that led us to proceed
with Zerto.
My advice for anybody who is implementing this product is to have things properly architected in advance. Otherwise, the
implementation will be a hassle. Once the design is complete, if they need to change it then it will be time-consuming.
I would rate this solution a nine out of ten.
Hybrid Cloud
IF PUBLIC CLOUD, PRIVATE CLOUD, OR HYBRID CLOUD, WHICH CLOUD PROVIDER DO YOU USE?
Amazon Web Services (AWS)

30
Vendor Directory
Acronis Acronis Backup Hornetsecurity Altaro VM Backup
Amazon CloudEndure Disaster Recovery Hornetsecurity Altaro VM Backup for MSPs
Aranda Software Aranda Data Safe IBM IBM ProtectTIER
Arcserve Arcserve UDP IBM IBM Tivoli CDP for Files
Asigra Asigra IBM IBM Spectrum Protect
Atempo Atempo Time Navigator IBM IBM Spectrum Protect Plus
Atempo Atempo Live Navigator IDERA IDERA SQL Safe Backup
AvePoint AvePoint DocAve Backup and Restore Igneous Igneous DataProtect
BackupAssist BackupAssist INFINIDAT INFINIDAT InfiniGuard
Bacula Systems Bacula Enterprise Infrascale Infrascale Platform
Barracuda Networks Barracuda Backup Iron Mountain Iron Mountain Connect
Bocada Bocada Enterprise J2 Global LiveVault
Catalogic Catalogic DPX Micro Focus Micro Focus Data Protector
Code42 Code42 Next-Gen DLP Microsoft Microsoft DPM
Cohesity Cohesity DataProtect Microsoft Azure Backup
Cohesity Cohesity Imanis Data MSP360 MSP360 Backup
Commvault Commvault N-able N-able Backup
datto Datto File Protection Nakivo Nakivo
Dell EMC Dell EMC Avamar NetApp NetApp V-Series [EOL]
Dell EMC Dell BakBone NetApp NetApp Cloud Backup
Dell EMC Dell EMC NetWorker NetApp NetApp SnapCenter
Dell EMC Dell EMC ProtectPoint NovaStor NovaStor NovaBACKUP
Dell EMC Dell EMC Data Protection Advisor Nutanix Nutanix Mine
Dell EMC Dell EMC PowerProtect Data Manager OpenText EVault [EOL]
Dell EMC Dell EMC Integrated Data Protection OpenText Carbonite Server
Appliance
Oracle Oracle Data Guard
EnterpriseDB EDB Backup and Recovery Tool
Quantum Quantum DXi Series
FalconStor FalconStor Virtual Tape Library [EOL]
Quest Software Quest Rapid Recovery
FalconStor FalconStor VTL
Quest Software vRanger
FalconStor FalconStor CDP
Quest Software Quest NetVault
Google Actifio
Quorum Quorum OnQ
Hitachi Hitachi Data Protection Suite [EOL]

31
Vendor Directory
Reduxio Reduxio [EOL] Veeam Software Veeam Backup & Replication
Rocket Software Rocket Servergraph Veeam Software Veeam Agent for Linux
Rubrik Rubrik Veeam Software Veeam Agent for Microsoft Windows
StoneFly Stonefly VSO Backup And Disaster Vembu Technologies Vembu BDR Suite
Recovery Appliance
Veritas Veritas Backup Exec
StorageCraft StorageCraft Backup Analyzer
Veritas Veritas NetBackup
StorageCraft StorageCraft ShadowXafe
Veritas Veritas NetBackup Appliance
Unitrends Unitrends
Vinchin Vinchin Backup & Recovery
VMware VMware vDPA [EOL]
Zerto Zerto

32
Top Backup and Recovery Software Vendors

Over professionals have used IT Central Station research. Here are the top vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
Chart Key
Views Comparisons Reviews Words/Review Average Rating
Number of views Number of times compared Total number of reviews on Average words per review Average rating based on
to another product IT Central Station on IT Central Station reviews
Bar length
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows:
For each ranking factor of Reviews, Views, and Comparisons, the product with the highest count in each ranking factor gets a maximum 18
points. Every other product gets assigned points based on its total in proportion to the #1 product in that ranking factor. For example, if a product
has 80% of the number of reviews compared to the product with the most reviews then the product's points for reviews would be 18 * 80% = 14.4.
Both Rating and Words/Review are awarded on a fixed linear scale. For Rating, the maximum score is 28 points awarded linearly between 6-10
(e.g. 6 or below=0 points; 7.5=10.5 points; 9.0=21 points; 10=28 points). For Words/Review, the maximum score is 18 points awarded linearly
between 0-900 words (e.g. 600 words = 12 points; 750 words = 15 points; 900 or more words = 18 points). If a product has fewer than ten reviews,
the point contribution for Rating and Words/Review is reduced: 1/3 reduction in points for products with 5-9 reviews, two-thirds reduction for
products with fewer than five reviews.
Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
All products with 50+ points are designated as a Leader in their category.
1 Veeam Backup & Replication
69,389 views 56,902 comparisons 59 reviews 464 words/review 8.5 average rating
2 Commvault
3 Rubrik
37,445 views 22,253 comparisons 21 reviews 1,858 words/review 9.3 average rating

33
4 Zerto
5 Cohesity DataProtect
6 Quorum OnQ
1,628 views 738 comparisons 12 reviews 1,307 words/review 9.4 average rating
7 Nakivo
8 Vembu BDR Suite
9 Dell EMC Avamar
10 Veritas NetBackup

34
Top 5 Solutions by Ranking Factor

Views
VIEWS
1 Veeam Backup & Replication 69,389
2 Rubrik 37,445
3 Commvault 33,671
4 Cohesity DataProtect 26,080
5 Zerto 19,310
Reviews
REVIEWS
1 Veeam Backup & Replication 59
2 Commvault 45
3 Zerto 44
4 Veritas NetBackup 35
5 Dell EMC Avamar 27
Words / Review
WORDS /
REVIEW
1 N-able Backup 2,623
2 Rubrik 1,858
3 Zerto 1,355
4 Quorum OnQ 1,307
5 Vembu BDR Suite 1,028

35
About this report

This report is comprised of a list of enterprise level vendors. We have also included several real user reviews posted on ITCentralStation.com.
The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure that they provide reliable opinions
and not those of product vendors.
About IT Central Station

The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users think
before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the information
online and in your inbox comes from vendors but what you really want is objective information from other users.
We created IT Central Station to provide technology professionals like you with a community platform to share information about enterprise
software, applications, hardware and services.
We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an environment
where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource, ensuring you get
access to the right information and connect to the right people, whenever you need it.
IT Central Station helps tech professionals by providing:
• A list of enterprise level vendors

• A sample of real user reviews from tech professionals
• Speciﬁc information to help you choose the best vendor for your needs
Use IT Central Station to:
• Read and post reviews of vendors and products

• Request or share information about functionality, quality, and pricing
• Contact real users with relevant product experience
• Get immediate answers to questions
• Validate vendor claims
• Exchange tips for getting the best deals with vendors
IT Central Station
244 5th Avenue, Suite R-230 • New York, NY 10001
www.ITCentralStation.com
reports@ITCentralStation.com
+1 646.328.1944

36

Veritas Netbackup and Zerto Buyer'S Guide and Reviews July 2021

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Veritas Netbackup and Zerto Buyer'S Guide and Reviews July 2021

Uploaded by

Copyright:

Available Formats

Veritas NetBackup

Get a custom version of this report...personalized for you!

Get your personalized report here.

Advice From Real Users 4-9

Top Review by Topic of Veritas NetBackup and Zerto 10-11

Reviews From Real Users 13-21

Reviews By Users Who Have Researched Both Solutions 22-30

Vendor Directory 31-32

Top Backup and Recovery Software Vendors 33-34

Top 5 Solutions by Ranking Factor 35

About This Report and IT Central Station 36

© 2021 IT Central Station

Advice From Real Users

"The solution is stable." [Full Review]

"The most valuable feature is flexibility." [Full Review]

© 2021 IT Central Station

Advice From Real Users

"It's a little bit complex to manage." [Full Review]

"The solution costs too much." [Full Review]

"The database integration could be better." [Full Review]

© 2021 IT Central Station

Advice From Real Users

PRICING AND LICENSING ADVICE

"The price is okay." [Full Review]

"The price is fair." [Full Review]

"The licensing fees are expensive." [Full Review]

© 2021 IT Central Station

Advice From Real Users

© 2021 IT Central Station

Advice From Real Users

"The monitoring and alerting functionality need to be improved." [Full Review]

© 2021 IT Central Station

Advice From Real Users

PRICING AND LICENSING ADVICE

© 2021 IT Central Station

Top Reviews by Topic

reviewer1477875 Don Cargill

reviewer1485276 Chris Slaby

© 2021 IT Central Station

Top Reviews by Topic

The alerting doesn't quite give you the information

In terms of improvement, it would be helpful if the

© 2021 IT Central Station

SAMPLE Beta Offshore United Airlines, HCA, XPO Logistics, TaxSlayer,

TOP INDUSTRIES, Energy/Utilities Company ... 8% University ... 7%

© 2021 IT Central Station

Veritas NetBackup review by a real user

Stable, with good scalability potential, but needs a better user

Senior DBA at a comms service provider with

WHAT IS OUR PRIMARY USE CASE?

We primarily use the solution for backup purposes.

WHAT IS MOST VALUABLE?

The solution is very stable.

The scalability is very good.

WHAT NEEDS IMPROVEMENT?

I'm not fully satisfied with the product.

It's a little bit complex to manage.

Occasionally, technical support cannot find the root cause of issues.

Continued from previous page

FOR HOW LONG HAVE I USED THE SOLUTION?

WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?

WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?

HOW ARE CUSTOMER SERVICE AND TECHNICAL SUPPORT?