Mary Help College Department of Information Technology

Knowledge Assessment for Hardware and Network Servicing Level-III

I. Choose the best Answer from the given alternatives

1. During printing an error message displayed. The pc has recently

print and no changes have been made to the pc hardware or software.
you check to see that the printer is turned on then you look next
A. The printer is offline
B. The printer is online
C. Check the printer is default printer
D. Check the printer job

2. The network that uses CSMA/CD is

A. Switch B.HUB C. Router D. Ethernet

3. The computer system voltage requirement for power supply unit is

A.5-12DC B.220-250V C.12-15DC D.5-12AC

4. How can you test your TCP/IP stuck functionality in your local host?

A. ping 127.0.0.0 B. ping 127.0.0.1 C. ping 127.0.0.255 D. ping 255.255.255

5. Which one of the following is hardware sharing?

A. File sharing B. CD-ROM sharing C. Printer sharing D.B and C

6. The protocol that is applicable for reliable communication is

A. TCP/IP B.OSI C. IPX D.ISO

7. The network cable that uses light transmission is

A. UTP B. Coaxial C. Fiber optic D.STP

8. MHC wants to build that meets the following requirement.

 MHC wants to administer the network centrally

 MHC network grows by 40% annually. For MHC network which type of topology you apply?

A. Ring B. Mesh C. Bus D. Star

9. Which of the following is the correct order of the OSI model from bottom to top?

A. Application, Presentation, Session, Transport, Network, Data Link, Physical

B. Physical, Network, Data Link, Session, Transport, Application, Presentation

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 C. Physical, Data Link, Network, Transport, Session, Presentation, Application

D. Application, Session, Presentation, Transport, Network, data link, Physical

10. The loss of signals that begins to occur as the signal travels is called________?
A. Collusion B. Attenuation C. Segmentation
11. Utility which can be used to identify bottlenecks in the network?
A. Tracert B. traceroute C. ipconfig D. Hostname

12. Computer will not perform power-on self test (POST),

also no lights or sounds are emitted. Which of the
following components should be checked FIRST ?

A. Display adaptor

B. Power supply

C. RAM

D. Motherboard

13. A technician observes that a computer's performance has decreased, and accessing large files takes more time than
before. No additional programs are running, and system resource utilization is unchanged. Which of the following should
the technician do to improve the computer's performance ?

A. Format the hard drive

B. Perform a system restore

C. Add more RAM to the system

D. Defragment the hard drive

14. A user is reporting that their Window's XP computer is slow. When a technician arrives, they find many unwanted
programs running at startup. Which application will allow the technician to keep the unwanted programs from running
at startup ?

A. MSCONFIG

B. SYSTRAY

C. WINLOGON

D. REGSVR32

15. When the fan in a power supply fails, which of the following actions should be taken ?

A. Replace the fan inside of the power supply.

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B. Add an external cooling device.

C. Repair the fan inside of the power supply.

D. Replace the power supply.

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18. You
are the
networ
k
adminis
trator
for a
large
compa
ny.
One of
your
users,
Debbie,
recentl
y
returne
d from
a
three-
month
materni
ty
leave.
While
Debbie
was on
leave,
no one
used
her
Windo
ws XP
Professi
onal
comput
er.
When
Debbie
attemp
ted to
log on
to her
comput
er,
she
receive
d an
error

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16. An angry customer has called and is upset about a delay in the repair of their computer. After answering the phone,
20. which of the following actions should a technician take FIRST ?

A. Place the customer on hold.

B. Listen to the customer's concerns.

C. Tell the customer that it is the part supplier's fault and provide the supplier's number.

D. Ask the customer to call back later to speak with a supervisor.

21. Which are the best options for troubleshooting name resolution problems?

A. Nslookup B. System monitor C. Network monitor D. Dns event viewer

22. You have a stand alone server that runs Windows Server 2003 Service Pack 2 (SP2). You attempt to log on to the
server by using the Administrator account and receive the following error message: ! Your account has been disabled.
Please see your system administrator. You need to log on to the server by using the Administrator account. What should
you do first?

A. R
e
s
t
a
r
t

t
h
e

s
e
r
v
e
r

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 i
n

S
a
f
e

m
o
d
e
.

B. Restart the server by using the Last Known Good Configuration option.
C. Log on to another stand alone server as an Administrator.
D. Log on to the server by using an account that is a member of the Power Users group.

24. You have a stand alone server that runs Windows Server 2003 Service Pack 2 (SP2). You attempt to log on to the
server by using the Administrator account and receive the following error message: ! Your account has been disabled.
Please see your system administrator.

You need to log on to the server by using the Administrator account. What should you do first?

A. Restart the server in Safe mode.

B. Restart the server by using the Last Known Good Configuration option.
C. Log on to another stand alone server as an Administrator.
D. Log on to the server by using an account that is a member of the Power Users group.

25. You are the desktop administrator for the finance department. A user named Tom transfers from the sales
department to the finance department. You add Tom's user account to the finance group, which has Full Control
access to the FinanceFiles folder. When Tom tries to access the FinanceFiles folder, he is denied access. What could be
the cause of the problem?

A. Tom's account must be given permissions on the share as well.

B. Tom may have a policy restriction which does not allow him to access the FinanceFiles folder.

C. Tom may still be a member of a group that has been explicitly denied access the FinanceFiles folder.

D. You must add Tom's account directly to the FinanceFiles folder.

26. You install File and Printer Sharing for Microsoft Networks.You share a folder and leave the password option
blank.Who can gain access to the folder

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 A. Anyone who can gain access to your network and has a Microsoft redirector such as the Client for Microsoft
Networks installed.
B. Windows 98 will not allow a blank password in this field.

C. Anyone with Internet Explorer installed.

D. Only users that are members of the same workgroup as you.

27. The figure below shows a typical Home Network Setup.Identify the network components marked in red.

Answer:

A:
B:
C:
E:

28. What protocol is used between E-Mail servers

A. HTTP
B. POP3

C. SNMP

D. SMTP

29. Which of the following media types is most susceptible to EMI?

A. Fiber Optic
B. STP

C. Co-axial

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 D. UTP

30. Which of the following network topologies have each computer connected to a central point?

A. Bus
B. Ring

C. Star

D. Mesh

31. Which of the following network topologies is the most fault tolerant?

A. Bus
B. Mesh

C. Star

D. Ring

32. A Bus network topology is best described as which of the following?

A. All computers are attached to a single cable in a chain style

B. All computers are connected to a central point

C. All computers are connected to every other computer or resource in the network

D. Fault Tolerant

33. Which connector is often used with Thinnet cable?

A. RJ-11
B. AUI

C. DIX

D. BNC

34. Which of the following media connectors are used in conjunction with telephones?

A. RJ-45
B. RJ-11

C. RJ-T

D. None of the above are correct

35. Which of the following TCP/IP protocols is used to communicate between a Web Browser and a Web Server?

A. SMTP
B. HTTP

C. UDP

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 D. POP3

36. Which of the following protocols map a logical address

to a MAC (Media Access Control) address?

A. DNS
B. WINS

C. ARP

37. The major limiting factor for how long a cable can be in a segment is ___?

A. collisions
B. EMI

C. attenuation

38. A large network with 500 users notice that at specific times in the morning and afternoon network congestion ties
up their computers. What is the most likely cause?

A. power fluctuations
B. a terminator is not grounded

C. many users are logging on or off

39. After you setup the IP address and subnet mask your FIRST test should be with ___?

A. tracert to a known good server

B. ping 127.0.0.1

C. ping another computer on your segment

40. Utility used to check SMTP connectivity?

A. SNMP
B. LMHOSTS

C. Telnet

41. Can be used to show only one IP address

for multiple users on the subnet?

A. proxy server
B. DHCP server

C. DNS server

42. You are installing cables for an Ethernet network in an office.

The office manager doesn't want the media hanging in the crawl

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spaces and drop ceiling and wants you to share an existing
conduit that already has telephone cables to hide the network
cables you are installing.The cable segments will not be over 100 m.
Which type of media should you choose?

A. coaxial
B. UTP

C. fiber optic

43. Your customer has a client/ server Ethernet network consisting of a server and 225 computers running Win
NT4.What kind of security would you recommend to him for centralized control of access to files and directories on
the network?

A. use a password for each file and groups for each directory
B. use a password for each file and directory shared

C. setup groups of shared resources and users who have access to these groups

44. You are hired to setup a 100Mbps Ethernet network for a client in an office that already has cat 3 UTP
installed.Your client wants to keep the costs to a minimum but needs the 100Mbps throughput.What should you
recommend?

A. keep the existing cable but purchase 100Mbps hubs

B. keep the existing cable but use 100Mbps patch cable from the wall outlet

C. new cat 5 UTP and if not already installed 100 Mbps hubs and 100 Mbps NICs

45. If two computers are assigned the same IP address then ___?

A. neither computer will be able to connect

B. the first computer to sign on will be able to connect the other will not

C. both computers will be able to connect to the local network but not to the internet

II Matching
_____1. Word processor A. Router
____ 2. System file B. Server-based network
____ 3. WIFI C. Modem
_____4. Packet filtering D. Virtual memory
_____5. Coaxial cable connector E. Switch
_____6. Preventive maintenance F.DHCP
_____7. Centrally administer resources G. Hub
_____8. BIOS/CMOS level configuration H. DNS
_____9. Speedy memory I.RAM
_____10. Part of hard drive used as RAM J. ROM
_____11.Used to modulate& demodulate analogue& digital signal K. .doc
_____12. Automatically configure IP address L. .sys
_____13. Convert hardware address to IP address M. Monitor

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______14. Resolve IP address N. Assigning the same IP address on the network
______15. Multiport bridge O. ARP
______16.Non-volatile P. BNC
______17. Volatile Q. MT-RJ
______18. Optical-drive R. RJ-45
______19.Fiber optic cable connector S. Boot sequence
______20.IP address conflict T. Cache memory
U. CD-ROM
V. Wireless access point
W. Defragment

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