Enterprise Management

• Achievement of the Desired Goal.

• Regulating the Operation of the Enterprise

• Effective Planning
 POSDC
Each function blends into the other & each affects the performance of othe
 Enterprise Management
It may be defined as a process which involves responsibility
economical and effective planning & regulation of operation of
enterprise in the fulfillment of given objectives.

The most widely accepted functions of management Planni

Organizing, Staffing, Directing, Controlling are given by KOONTZ a
O’DONNEL

Planning, Organizing, Staffing, Directing, Co-ordination, Reporting a

Budgeting ‘POSDCORB’ – by Luther Gullick
 Planning
• An Intellectual Activity of Systematic Thinking to decide in advance:

• What to do,
• When to do &
• How to do
• Where we are & Where we want to be
• 5Ws & 2Hs

• Also helps in:

• avoiding confusion, uncertainties, risks, wastages etc.

• Problem-solving & Decision-making
 5W&2H
Describe the nature of Work,
What What exactly has to be done Action to be taken,
Steps to be defined.
Reason behind the Work,
Why Why it has to be done
Justification of each step.
Location of the Work where to be
Where Where it has to be done
executed
Deadlines and Milestones,
When When it has to be done
Date, Time, etc.
Who By whom will it be done The Person(s) responsible for action
How How will it be done Process of execution, Methods
Costing of the Work, Expenses
How much How much will it cost to make
involved
 Organizing

A process which involves determining & providing human and no

human resources to the organizational structure:

• Identification of activities.
• Classification of grouping of activities.
• Assignment of duties.
• Delegation of authority and creation of responsibility.
• Coordinating authority and responsibility relationships.
• Bridging the gap and bringing together Physical, Technic
Financial, Market, Human and Other Resources to develop
productive relationship amongst them to achieve the desir
goals of the Enterprise.
 Why do we need to change?

very morning in Africa, a deer wakes up; It knows it must run faster than the fastest lion or it will
e killed.

very morning in Africa, a lion wakes up; It knows it must outrun the slowest deer or it will starve to
eath

t doesn’t matter whether you are a lion or a deer when the sun comes up, you had better be
unning.
here do we want to be?

Setting
Benchmarks
 Staffing
It involves understanding of Human Capital and harnessing of their
Potential:

• Manpower Planning
• Recruitment, Selection & Placement
• Training and Development
• Remuneration
• Performance Appraisal
• Promotions & Transfer

Right Person on Right Place i.e. Square Pegs in Square Holes and
Round Pegs in Round Holes.
 Directing
Planning, Organizing and Staffing are the mere preparations for doing
the work.

Direction deals with Mentoring, Influencing, Guiding, Supervising,

Motivating the Team to work efficiently to meet the Targets.

Direction has following elements:

• Supervision
• Motivation
• Leadership
• Communication
 Directing
upervision- Watch, Observe, Supervise and Direct the Team for execut
of work efficiently.

Motivation- Inspire, Stimulate or Encourage the Team to work with z

Positive, Negative, Monetary/ Non-monetary incentives may be used
he purpose.

eadership- Mentor, Guide and Influence the Team & execution of wor
ight direction.

Communications- Passing of information, experience, opinion etc. fr

one person to another. It is a bridge of understanding.
The Story of 4 People

Everybody, Somebody, Anybody, and Nobody.

The Story of 4 People contd ...

There was an important job to be done

The Story of 4 People contd ...

Their Boss instructed all the 4 that this task is

IMPORTANT and must be DONE.
The Story of 4 People contd ...

AFTER SOME TIME

The Story of 4 People contd ...

Everybody was sure that Somebody would do it.

Anybody could have done it, but Nobody did it.

Somebody got angry about that, because it was

Everybody's job.

Everybody thought Anybody could do it, but Nobody

realized that Everybody wouldn't do it.

It ended up that Everybody blamed Somebody when

Nobody did what Anybody could have done!
The Real Devil

Roles
&
Responsibilities
 Controlling
An efficient system of control which helps to predict deviations bef
hey actually occur.
Standard Operating Procedure vrs. Accomplishment of Task
Measurement of accomplishment against the standards and correction
deviation, if any.
The steps:
• Establishment of standard performance.
• Measurement of actual performance.
• Comparison of actual performance with the standards and finding
deviation, if any.
• Corrective action, if required.
William Edwards Deming – The Deming Wheel (PDCA)
Enterprise Management
Redefind-
The Legend of Management Guru
 The Dabbawala
Beginning:
1890,
ahadeo Havaji Bachche
nch delivery service
out a hundred men
haritable trust in 1956 under
e name of Nutan Mumbai Tiffin
x Suppliers Trust.
st was registered in 1968
Mumbai Tiffin Box Supplier's
sociation.
Some astonishing facts
• Since 1890, none of dabbawalas had ever gone on strike until
2011 when the members decided to head towards Azad
Maidan to support Anna Hazare in his campaign against
corruption.
• the success of the dabbawala trade has involved no
advanced technology
• Prince Charles visited them during his visit to India; he had
to fit in with their schedule, since their timing was too
precise to permit any flexibility.
• Charles also invited them to his wedding with Camilla Parker
Bowles in London on 9 April 2005.
• Invited to give guest lectures in some of the top business
schools of India
Punctual, Professional & Team Spir
Delivery Process of Dabbawala
 Delivering
COMMITMEN
 Promotion
Dabbawala’s are in Tiffin distribution field since last 125 years hence they don’t nee
promotional tool for their business. Though they are used by other business units as prom
tool for their business units
Orders through SMS and online is accepted by the organisation and they have come up
site named mydabbawala.com
As reliance power is making best use of them. If you receive dabba it is very possible th
will get IPO application along with it.
Maharashtra government has roped them in to spread of AIDS awareness.
Film industry is using them to promote their films. Example at time of movie Tashan releas
were used and the response to it was very good.
Six Sigma rating.
Name in “GUINESS BOOK of World Records”.
Registered with Ripley's “believe it or not”.
World record in best time management.
Participated in “Deal Ya No Deal Contest” by Sony Entertainment Television
Documentaries made by BBC, UTV, MTV and ZEE TV
 Lesson Derived

ower Operational Cost.

eam Work & Time
anagement.
ust Serve Your CUSTOMER.
ommitment.
Elegant LOGISTIC.
 Every customer wants the best
product/ service in budget.

It’s possible by a well-managed

enterprise only, by adopting
benchmarking practices.

Don’t assume a quality product/ service,

ensure quality, world class products/
services.
 Some Tools
5S 3 Ms
Seiri: Sort Muda: Identifying and Eliminating Waste
Seiton: Set in Order Muri: Remove Overburden
Seiso: Shine Mura: Unnecessary Variation
Seiketsu: Standardize
Shitsuke: Sustain
Visual Control, 7QC, 6 Sigma, Kanban
Poka-yoke : Mistake proofing

Kaizen : Continuous Improvement or Change for the Better

5S Translation

• 1st S Seiri SORT छँ टाई

• 2nd S Seiton SET-IN-ORDER करना

• 3rd S Seiso SHINE

• 4th S Seiketsu STANDARDISE करना

• 5th S Shitsuke SELF-DEISCIPLINE अनुशासन

1 st S Seiri छँ टाई
SLOGAN:

WHEN IN DOUBT THROW IT

Philosophy:

Have only those items/resources that you actually need to

complete your regular task.
1 st S Seiri छँ टाई
What do you actually do in it?

1. Make a list of all items at your workplace along with their

quantity.
2. Identify ONLY those items which are required to perform your
regular task.
3. Red tag all items which are NOT required to perform your
regular task.
4. Place the Red Tagged items to the RED TAG AREA.
5. Make sure the items are entered into the RED TAG REGISTER.
6. Move to the next S.
1 st S Seiri छँ टाई
Sample Red Tag
2 nd S Seiton करना

SLOGAN:

PLACE FOR EVERYTHING, EVERYTHING IN PLACE.

Philosophy:

Creating a systemized comfortable work place.

2 nd S Seiton करना

What do you actually do in it?

1. Start with the Required items list.

2. Prepare a physical layout for the work area.
3. Designate a place for each item.
4. Ensure the designated place is demarcated.
5. Ensure the item is demarcated for its designated address.
6. If possible develop a system so that the items automatically
returned to its address.
7. Accustom self to the new arrangement.
2 nd S Seiton करना
3 rd S Seiso
SLOGAN:

Inside temple and outside garden.

Philosophy :

Clean items can ensure the identification of defects/ repairs/

malfunctioning by Visual inspection.
3 rd S Seiso
What do you actually do in it?
1. Dust, wipe, clean the workplace before and after work.
2. Do the above activities with an EYE for defects/ repairs/
malfunctioning of items.
3. Correct the slightest symptom of problems.
4. Review the regular maintenance charts
5. Initiate/ Follow up any delays in maintenance of items.
4 th S Seiketsu करना

SLOGAN:

ONE and BEST WAY of EXECUTION.

Philosophy :

Same results for same actions, different results for different

actions.
4 th S Seiketsu करना

What do you actually do in it?

1. List out the activities in the SEIRI, SEITON and SEISO stages.
2. Identify the best way for each of the activities.
3. Adopt the best ways at the organizational level.
4. Document them.
5. Practice them through out the organization.
5 th S Shitsuke अनुशासन
SLOGAN:

We are what we repeatedly do, excellence then is not an act, but

a habit.

Philosophy :

SELF DISCIPLINE is the KEY to SUSTENANCE.

5 th S Shitsuke अनुशासन

What do you actually do in it?

1. Motivate people to follow the first 4 Ss.
2. Audit from time to time to see the seepage and non-
compliance.
3. Reward for compliance.
4. Root Cause analysis for NON-Performance.
5. LOOK in for benefits, compare, compute and publish
6. Celebrate.
7. ADOPT it as a way of life.
5S Loop

It goes On and
On
Each time a
cycle is
completed
It leaves you
more
organized.
 Applying Six Sigma: DMAIC & DFSS

Define, Measure, Analyze, Improve and Control

Design for Six Sigma

When
Processto Use whichheirarchy
Improvement Tool?

Sweet Fruit – 6s
DF
Design for Six Sigma (DFSS)

Process Entitlement

Bulk of Fruit – 4 to 5s DM
Process Improvement Six Sigma Tools

Low Hanging Fruit – 3 to 4s LE

Ground Fruit – Up to 2s
Logic and Intuition +
Basic Quality Tools
 Benefits:

Reduces Cost of Production

Reduces Time of Work Execution
Reduces Waste
Continuous Improvement
Improves Reputation of the Enterprise

Without ensuring quality Product/Service,

Enterprise will not survive.
OR NATIONAL PROGRAM - DESIGNED TO FACILITATE INVESTMENT. FOSTER INNOVATION. ENHANC
PMENT. PROTECT INTELLECTUAL PROPERTY. AND BUILD BEST-IN-CLASS MANUFACTURING INFRASTRU
S NEVER BEEN A BETTER TIME TO MAKE IN INDIA.
Thank You