KNOWLEDGE BASE

Knowledge Base Article: 000195555

ETA 195555: VNX, VNXe, Symmetrix VMAX, CLARiiON CX4 Series: Certain 600GB 15K RPM SAS
and FC disk drives may experience increased replacement rates when drives remain idle for
extended periods of time, or when unused space is allocated (000195555)
Version:4

Audience: Level 30 = Customers Article Type: ETA

Last Published: Fri Feb 27 21:45:30 GMT 2015 Validation Status: Final Approved

Summary:
Impact: Severity Rating: High (Operational Issue)

Impact Description: Affected drives may experience increased replacement rates when drives have remained idle for extended
periods of time.

Issue: EMC has determined that certain 600GB 15K RPM Serial Attached SCSI (SAS) and Fibre Channel (FC) disk drives may experience
increased replacement rates when the drives have remained idle for extended periods of time.

Environment: EMC Hardware: Symmetrix VMAX Series

EMC Hardware: VMAX Disk Drive P/N 005049033 15K 6GB FC 600GB
EMC Hardware: VMAX Disk Drive P/N 005049088 15K 6GB FC 600GB

EMC Software :Symmetrix VMAX Drive Firmware C3A8 or earlier

EMC Hardware: VNX Disk Drive P/N 005049675 15K 6GB SAS 600GB
EMC Hardware: VNX Disk Drive P/N 005049677 15K 6GB SAS 600GB

EMC Hardware: VNX1 Series

EMC Hardware: VNX5100
EMC Hardware: VNX5300
EMC Hardware: VNX5500
EMC Hardware: VNX5700
EMC Hardware: VNX7500

EMC Hardware: VNX2 Series

EMC Hardware: VNX5200
EMC Hardware: VNX5400
EMC Hardware: VNX5600
EMC Hardware: VNX5800
EMC Hardware: VNX7600
EMC Hardware: VNX8000

EMC Hardware: VNXe Series

EMC Hardware: VNXe 3100
EMC Hardware: VNXe 3150
EMC Hardware: VNXe 3200
EMC Hardware: VNXe 3300

EMC Hardware: VNXe Disk Drive P/N 005049675 15K 4GB SAS 600GB
EMC Hardware: VNXe Disk Drive P/N 005049677 15K 4GB SAS 600GB
EMC Hardware: VNXe Disk Drive P/N 005049678 15K 4GB SAS 600GB

EMC Hardware: CLARiiON CX4 Series

EMC Hardware: CLARiiON CX4-120C
EMC Hardware: CLARiiON CX4-240C
EMC Hardware: CLARiiON CX4-480C
EMC Hardware: CLARiiON CX4-960C
EMC Hardware: CLARiiON CX4 Disk Drive P/N 005049033 15K 4GB FC 600GB
EMC Hardware: CLARiiON CX4 Disk Drive P/N 005049694 15K 4GB FC 600GB

EMC Software :VNX Drive Firmware C6E2 or earlier

Cause: The replacement rate for affected drives is related to drive hardware issues.
Resolution: EMC has updated the drive firmware to address this issue.

VNX Series:
IMPORTANT: For arrays that contain the drives affected in this ETA, EMC recommends that no pool expansions or binding of
any new LUNs are performed until the drive firmware is updated.

To determine if you have any of the affected drives within your array, use the following steps:
1. Login to Unisphere.
2. Select the array.
3. Select the System tab and choose Disks.
All disks in the system are displayed. Select the Vendor list to sort all of the drives in the array. Alternately, select TLA Part
number and sort the list. Search for the 005049675 or 005049677 Hitachi drive(s)

If the drives are found, update drive firmware using Unisphere Service Manager (USM) Software tab and select Drive
Firmware.

Upgrade to EMC Drive Firmware C7A0 or later using Unisphere Service Manager. The procedure for performing drive
firmware updates is located at mydocuments.emc.com. Follow this path to generate the procedure:
1. Navigate to VNXseries and select Update VNX Software.
2. Select your array type.
3. Select Install disk firmware.
Mydocuments.emc.com generates a procedure that provides information on how to download and install Unisphere Service
Manager (USM), disk firmware packages, and run the Install Disk Firmware wizard from USM.

IMPORTANT: After updating the drive firmware EMC recommends a waiting period of 12 hours to allow the new firmware to
complete its mitigation operations before expanding any pools or binding any new LUNs on any of the newly upgraded disk
drives.

VNXe Series:

IMPORTANT: For arrays that contain the drives affected in this ETA, EMC recommends that no pool expansions or binding of any new
LUNs are performed until the drive firmware is updated.

To determine if you have any of the affected drives within your array, use the following steps:
1. Login to Unisphere.
2. Select Settings > Update Software.
3. Select the Disk Firmware tab.
All disks in the system are displayed. Search in the Part Number column for the 005049675, 005049677, 005049678 Hitachi drive(s)

If the drives are found, update drive firmware to C7A0 following the steps below.

Obtain disk firmware online:

1. Login to Unisphere.
2. Click Settings > More configuration > Update Software.
3. Click the Disk Firmware tab.
4. Click Obtain Disk Firmware Online. This link takes you to your VNXe system model download page, EMC Online Support website
where you can download a disk firmware file to your local system.
Install firmware updates:
1. Click Settings > More configuration > Update Software.
2. Click the Disk Firmware tab.
3. Click Install Disk Firmware. A Browse dialog box appears.
4. Click Browse and select the disk firmware file that you downloaded from EMC Online Support website.
5. Click Upload. The disk firmware is uploaded to the VNXe storage system and installed on the system.

IMPORTANT: After updating the drive firmware EMC recommends a waiting period of 12 hours to allow the new firmware to complete
its mitigation operations before expanding any pools or binding any new LUNs on any of the newly upgraded disk drives.

Symmetrix VMAX Series:

To determine if you have any of these drives within your array, use the following steps:

Mainframe/Open Systems Environments with Unisphere installed.

1. Login to Unisphere for VMAX.
2. Select the appropriate VMAX.
3. Select Performance / Analyze.
4. Select VMAX.
Information about the disks is displayed in the last column. Select each 15K disk group looking for a product ID HUS15606.

Mainframe/Open System Environments with Solutions Enabler Host installed using SYMCLI.
Microsoft Windows host Solutions Enabler command:
Symdisk –sid xxxx list –v |findstr “HUS15606” > xxxx.txt
UNIX based host Solutions Enabler command
symdisk –sid xxxx list –v |grep "HUS15606” > xxxx.txt

Example of the SYMCLI output:

Product ID : HUS15606
Product ID : HUS15606
Product ID : HUS15606
Product ID : HUS15606
Product ID : HUS15606
 The current Symmetrix VMAX target Enginuity levels and later collect additional drive statistics that allow the array to proactively
replace disk drives. EMC recommends arrays be upgraded to target Enginuity or later and drive firmware to C7A0 or later to address
this specific issue. Contact your local EMC service representative for assistance and reference this article ID.

CLARiiON CX4 Series:

IMPORTANT: For arrays that contain the drives affected in this ETA, EMC recommends that no pool expansions or binding of any new
LUNs are performed until the drive firmware is updated.

To determine if you have any of the affected drives within your array, use the following steps:
1. Log in to Unisphere.
2. Select the array.
3. Select the System tab and choose Disks.
All disks in the system are displayed. Select the Vendor list to sort all of the drives in the array. Alternately, select TLA Part number
and sort the list. Search for the 005049033 or 005049694 Hitachi drive(s)

If the drives are found, update drive firmware using the Unisphere Service Manager (USM) Software tab and select Drive Firmware.

Upgrade to EMC Drive Firmware C7A0 or later using Unisphere Service Manager. The procedure to perform drive firmware updates is
located at support.emc.com in the Generate Customized CX4 Support Documentation section.
Follow this path to generate the procedure:
1. Navigate to CX4 Series and select Maintain Your Hardware.
2. Select Generate customized CX4 support documentation.
3. Select Update Software.
4. Select your array type.
5. Select Install disk firmware.
Generate customized CX4 support documentation generates a procedure that provides information on how to download and install
Unisphere Service Manager (USM), disk firmware packages, and run the Install Disk Firmware wizard from USM.

IMPORTANT: After updating the drive firmware EMC recommends a waiting period of 12 hours to allow the new firmware to complete
its mitigation operations before expanding any pools or binding any new LUNs on any of the newly upgraded disk drives.

Notes: Notes:

Severity Disclaimer:
For an explanation of Severity Ratings, refer to EMC Knowledgebase article 185920 EMC Technical Advisory (ETA) Severity Rating.

EMC Technical Advisory Information:

For an explanation of EMC Technical Advisories, refer to the EMC Knowledgebase article 6189 What is the EMC Technical Advisory
(ETA) process?

Notes (Employees and Field Service:

Partners):
Symmetrix Series:

Resolution: Part numbers of the affected 15K RPM 600GB FC drives in VMAX are listed below.

ViPR-C 600GB Drives:

005049033
005049088
In addition, any array that on which a drive firmware upgrade will be performed, all ViPR-C disk drives, regardless of capacity, must be
upgraded to drive firmware level C7A0 or later. Below is a chart of all VMAX ViPR-C part numbers.

Part Number Capacity Vendor Family Product ID Format

005049031 300GB Hitachi ViPR-C HUS15603 520
005049032 450GB Hitachi ViPR-C HUS15604 520
005049033 600GB Hitachi ViPR-C HUS15606 520
005049086 300GB Hitachi ViPR-C HUS15603 528
005049087 450GB Hitachi ViPR-C HUS15604 528
005049088 600GB Hitachi ViPR-C HUS15606 528
005049424 146GB Hitachi ViPR-C HUS15603-SS 520
005049426 146GB Hitachi ViPR-C HUS15603-SS 528

VNX Series:

Known Issues:
What to do when the drive firmware version is blank after the upgrade? Refer to KB article 197160.
What to do if you cannot perform the upgrade over ESRS? If you cannot upgrade over ESRS, try the following alternatives in this order:
1. Log in to the other SP in USM to perform the upgrade.
2. Install the latest USM.
3. Clean C:\EMC\DriveFirmware\common on the SP.
4. Use ODFU-CLI to upgrade the firmware.
5. Open a WebEx session.

Product: VNX1 Series, VNX5100, VNX5300, VNX5500, VNX5700, VNX7500, VNX2 Series, VNX5200, VNX5400, VNX5600, VNX5800,
VNX7600, VNX8000, VMAX Series, CLARiiON CX4 Series, CLARiiON CX4-120C, CLARiiON CX4-120CDC, CLARiiON CX4-240C,
 CLARiiON CX4-240CDC, CLARiiON CX4-480C, CLARiiON CX4-480CDC, CLARiiON CX4-960C, VNXe3100, VNXe3150, VNXe1
Series, VNXe3200, VNXe3300, VNXe2 Series

Shared: Yes

Priority: High

Legal Information

EMC CONFIDENTIAL INFORMATION