Survey form to obtain information and opinions from users with

the internet service.

Name of the interviewer: ___________________________________

1. Overall, how do you feel about your experience with Fibraconexion as your
Internet service provider?
Excellent
very well
Well
Fair
Poor

2. Please rate the following aspects of your Internet connection with Fibraconexion.

Excelente Muy Bueno Justa Pobre

bien
Reliability

Velocity

Busy signals

Disconnections

3. How would you rate Fibraconexion software for ease of installation and use?

Excellent
very well
Suitable
Poor
Very poor

4. Do you recommend our services?

Yes
Not
5. Do you have any suggestions for Fibraconexion for the services offered?.
Yes
N Not
If your answer is yes, write in this space:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________

6. When you request technical support, does it arrive in a timely manner?

Yes
Not

7. Do you consider that the price is adequate for the product / service we offer?

Yes
Not

8. Are you interested in receiving new information about our future products?

Yes
Not

9. Do you have any additional comments?

Yes
Not

If your answer is yes, write in this space:

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

10. How helpful or unhelpful were our customer service representatives?

Very helpful
Unhelpful