Material para estudos da AVI

Azul linhas Aéreas.

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A avaliação de inglês está dividida em cinco partes, são
elas:
1- Perguntas pessoais.
2- Perguntas relacionadas á rotina de voo
3- Uma situação de bordo para ser resolvida.
4- Descrição de uma fotografia.
5- Leitura de um speech.

Espero que este material ajude você a estudar e

conseguir sua nota no AVI.

“ Persistência é o caminho do êxito.” – Charles Chaplin.

*Você já sabe mas não custa lembrar! Todo material contido neste
arquivo serve somente como um suporte para estudo, e para que você
possa ter noção de como é a avaliação de inglês. Ou seja, não quer
dizer que este material seja o mesmo aplicado pelo examinador.

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Possible personal questions:

• Where you from?

• What do you like to do in your day-off / free time?

• Why did you decide to became a flight attendant?

• What are the positive and negative aspects of being

a flight attendant?

• When was your last flight? How was it and where

you went?

• What was the worst situation that you´ve had on

board? What did you do to solve this problem?

• Talk about your experience as a flight attendant.

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Possible questions about the routine:

• What do you use to do before a flight?

• What do you need to do at the plane before the

boarding?

• What is the importance of the situation awereness

before a landing / take-off?

• How wolud you behavior in an emergency situation?

• What is the procedure when one of the pilots needs

to go to the toilet?

• Two passengers have the same seat number. What

would you do?

• Can you describe your routine as a flight attendant?

What do you use to do when you arrive at the
airport?

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• How would you feel when carrying out a security
check?
• Would you be able to give a blind/disabled
passenger all the help they need on a flight?

• Whats is the procedure when one of the emergency

equipamento is not working or in place?

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Solving problems:

1. A DRUNK PASSENGER IS DISTURBING THE OTHERS.

THERE ARE OTHER EMPTY SEATS. WHAT WOULD
YOU DO?

2. SUPPOSE THE SAME THING HAPPENS, BUT

THERE´S NO EMPTY SEAT. WHAT WOULD YOU DO?

3. THE SEAT IS BROKEN AND THE PASSENGER CAN´T

MOVE IT. THERE ISN´T ANY OTHER FREE SEAT. WHAT
WOULD YOU DO?

4. A PASSENGER BOARDS WITH HIS OR HER PET.

WHAT WOULD YOU DO?

5. A PASSANGER BOARDS WITH A WRONG-SIZED

SUITCASE.WHAT WOULD YOU DO?

6. A DIZZY (SICK) PASSENGER ASKS FOR HELP. WHAT

WOULD YOU DO?

7. A PASSENGER IS AFRAID OF TURBULENCES. WHAT

WOULD YOU DO?

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8. A PASSENGER EATS AND ASKS FOR A SECOND
HELPING, BUTTHERE´S NO EXTRA FOOD. WHAT
WOULD YOU DO?

9. THE SAME THINGS HAPPENS, BUT THERE´S SOME

FOOD LEFT. WHAT WOULD YOU DO?

10. YOU DROP THE TRAY WITH THE MEAL OVER A

PASSENGER. WHAT WOULD YOU DO?

11. A PASSENGER CAN´T EAT ANY OF THE FOOD ON

BOARD. WHAT WOULD YOU DO?

12. A MOTHER ASKS FOR BABY FOOD. WHAT WOULD

YOU DO?

13. A MOTHER ASKS FOR A FEEDING-BOTTLE. WHAT

WOULD YOU DO?

14. A PASSENGER TAKES THE WRONG SEATS. WHAT

WOULD YOU DO?

15. TWO PASSENGERS HAVE THE SAME SEAT

NUMBER. WHAT WOULDYOU DO?

16. A PASSENGER IS SITTING IN THE FIRST CLASS

ROW WITH A TOURIST TICKET. WHAT WOULD YOU
DO?

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17. A PASSENGER IS SMOKING IN A NON-SMOKING
AREA. WHAT WOULD YOU DO?

18. YOU SPILT WATER ON A PASSENGER. WHAT

YOULD YOU DO?

19. YOU WILL HAVE TO RETURN, BECAUSE THE

AIRPORT IS CLOSED. WHAT YOU SAY?

20. IN CASE OF CRASH FORCED LANDING. WHAT

WOULD YOU SAY?

21. YOU HAVE TO GIVE INSTRUCTIONS IN AN

EMERGENCY. WHAT WOULD YOU SAY?

22. IN CASE A DOCTOR IS REQUIRED. WHAT WOULD

YOU SAY?

23. A PASSENGER IS STANDING WHERE IT´S NOT

PERMITTED. WHAT WOULD YOU DO?

24. A PASSENGER IS HAVING AN ARGUMENT WITH

ANOTHER PASSENGER. WHAT WOULD YOU DO?

25 – A PASSENGER COMPLAINS ABOUT THE FOOD.

WHAT WOULD YOU DO?

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26 – A PASSENGER ASKS YOU TO VISIT THE COCKPIT.
WHAT WOULD YOU DO?

27 – A MOTHER ASKS FOR A PLACE TO CHANGE HER

BABY´S DIAPER. WHAT WOULD YOU DO?

28 – A PASSENGER VOMITS. WHAT WOULD YOU DO?

29 – A PASSENGER HAS A GUN AND POINTS IT AT

YOU. WHAT WOULD YOU DO?

30 – A PASSENGER WITH MENTAL PROBLEMS HITS

HIS NEIGHBOUR. WHAT WOULD YOU DO?

31 – A PASSENGER IS MAKING A LOT OF NOISE AND

DISTUBING THE OTHJERS. WHAT WOULD YOU DO?

32 – A PASSENGER EATS, PUTS THE TRAY UNDER THE

SEAT AND FALLS ASLEEP. WHAT WOULD YOU DO?

33. A PASSENGER DIES BEFORE THE PLANE TAKES

OFF. WHAT WOULD YOU DO?

34. A PASSENGER DIES DURING THE FLIGHT. WHAT

WOULD YOU DO?

35. A PASSENGER WANTS SOMETHING TO READ.

WHAT WOULD YOU DO?

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36. THE PLANE IS ABOUT TO LAND AND A
PASSENGER REFUSES TO PUT HIS SEAT BELT. WHAT
WOULD YOU DO?

37. THE PLANE IS HAVING SERIOUS TECHNICAL

PROBLEMS AND IT´S FALLING VERY FAST. WHAT
WOULD YOU DO?

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Describing photographs:
*Lembre-se de que quanto maior a riqueza de detalhes
descrito, maior a chance de tirar uma boa nota.

This Picture was taken in a norrow body airplane, and it

seems to be not full, because I can see some empty seats.
On the aisle there are two flight attendants wearing a life
vest and holding a safety card, they are performing a
security desmonstration, it is a normal procedure before a
take off. The overhead lockers are closed.
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I believe this Picture was taken during the flight attendant
medical emergency training, because this picture has
three flight attendant performing the CPR
(Cardiopulmonary ressucitation) procedure on a doll. Is
very importante for all flight attendant to know how to do
it, because you can save the life of the passenger if they
has a heart attack.

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This Picture was taken in the cockpit/flight deck, I can see
a flight attendant, the first officer and the captain. The
captain seems to be passed out and the flight attendant is
performing a pilot incapacitation procedure, is very
importante to know how to do this procedure, because
you can save the life of the pilot.

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This Picture was taken on the apron, there are some
passengers desimbarking from the plane. There is a
disabled woman using walking stick. Background the
Picture I see an Airbus 330. The sky seems to be sunny,
because I can see the sunlighting on the ground.

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I believe this picture was taken in the galley, because I can
see a trolley and some galley items on the floor. Based on
my acknowledgement it was caused by an unexpected
severe turbulence. I hope that nobody has got injured.

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It´s a picture of a woman with her baby aboard, she
fastened her seat bealt together her baby. This procedure
isn´t allowed, although she wants the best for her baby,
wear the same seat belt with them pose a big threat to
them, for instance injure his body during take-off, landing
and turbulence.

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It is a picture of a blind passenger with his guide dog in
the plane, next to him therenis a man reading a
newspaper and the window shade is open, it´s very
normal to have a blind passenger and guide dog aboard!
In this case the flight attendants needs to increase their
workload to help this passenger, especially in case of an
emergency situation.

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This picture was taken in a boarding hall, there is a flight
attendant helpig an unaccompanied minor to boarding
her flight. The flight attendants are the main responsible
for the unaccompanied minor and their documents during
the flight.

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I think this picture was taken during the boarding, there is
a disabled woman using a wheelchair, is very common to
find a situation like this nowadays. Disabled people are
the first to board the plane, and for they security they
must to seat on the front seat, it make easier for us to
help them in case of an emergency situation.

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It is a picture of a flight attendant operating an airbus
door, I believe it is a training and she is learning how to
operate it. Is very important for a cabin crew know how to
operate a plane´s door, to avoid major problems during a
possible an emergency evacuation.

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It´s a picture of a white, blue and red, low wing twin
turbofan engine aircraft. It´s belongs to British Airways. I
see two scape slide attach in back doors and some people
slipping and going away, it´s an emergency evacuation. I
see black smoke and fire, probabily this aircraft had the
landing gear broken during landing. I believe this is a big
airport, because it´s support the operation of this aircraft
and the sky is sunny.

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It´s a Picture of a grey, blue and red, low wing twin
turbofan engine aircraft, It´s an Airbus and it belongs to
U.S Airways. There are some people over the wing surface
and two scape slide attach in front doors. This aircraft
performed a ditching on a river. This is the famous case of
captain Sully, nobody passed away.

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This is a Picture of a disruptive passenger/ unruly
passenger, he was immobilized by the flight attendants, i
don´t know what he have done, but he is wearing the
plastic cuffs, probabily he is a drunk passenger.

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It´s a Picture of a flight attendant, she is showing a life
vest. I believe that she is performing a safety
demonstration. This is a normal procedure that all flight
attendant must to do before take off in order to provide a
safely flight.
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Speech:
Boarding
Good morning/ afternoon/evening!
It´s our pleasure to have you onboard Azul flight____to____with stop
in____. Your seat number is printed on your boarding pass. Let us know if
you need any help to stow your carry-on baggage.
If you don´t feel comfortable sitting in the emergency row, we´ll be happy
to find you another seat.
We remind you this is a non-smoking flight and lavatories are equipped
with smoke detectors wich can´t be obstructed. For everyone´s safety,
federal regulations require all passengers to comply with the singns
located along the cabin as well ascrew member instructions. Feel free to
use your cell phone until the aircraft door has been closed. We wish you a
nice flight.

Welcome

Hi there! My name is ____ the Senior flight attendant. Hi there! My name

is____. Our Senior flight attendant is____. On behalf of the Captain_____
and this crew. I welcome you on board our Airbus A330, Azul
flight____to____.
We have closed the door, so all cell phones and electronic devices need to
be turned off. Also, make sure your seat back and tray table are in their
upright and locked position. Also make sure your seat belt is correctly
fastened and that your window shades are open. Now, we request your full
attention as we demonstrate the safety features of this aircraft.

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Safety demonstration
To fasten your seat belt, insert the metal tip into the buckle and adjust it
by pulling the strap. To open the buckle, lift the metal flap. Emergency
lighting on the floorand ceiling indicate the way to the eight emergency
exits located as follows: Four doors on each side of the aircraft. Please take
some time to find the nearest exit, keeping in mind that the closest exit
may be behind you. If an emergency evacuation is necessary, leave all your
belongins behind. If there´s a loss of cabin pressure, oxygen masks will
drop down from the compartment above your seat. Immediately pull it to
release the oxygen flow. Place the mask over your nose and mouth and
adjust it with the elastic strap. Attend to yourself first before assisting
others.
A life vesti s located under your seat or beneath your armrest. In case of an
emergency, remove the life vest, slip it over your head and adjust is as
shown. Inflate it by pulling down on the red tabs or by blowing into the
tubes. Only inflate your life vest as you leave the plane. Never inflate yous
life vest while inside the aircraft. This aircraft is equipped with slide rafts at
doors 1.2 and 4. Suvival kits are available in the aircraft.
In case of an amergency, follow crew member instructions. Please, take
some time to read the safety information card before take-off.

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Vocabulary:

Arrivals hall = salão de chegadas

Baggage claim = esteira de bagagens
Boarding gates = Portões de embarque
Crew room = nosso Crew Desk ou despacho operacional
Customs inspection = Alfândega
Immigartion and quarentine = imigração
Security check = inspeção de segurança
Apron = rampa
Apro service staff = Pessoal de serviço de rampa
Baggage handler = Pessoal que carrega o avião

Crash axe = machadinha

Emergency lighting = luzes de emergencia
First AID kit = Kit de 1° socorros
Fire exringuisher = extintor
Fleshlight = lanterna
life vest = coletes salva vidas
Jungle kit = Kit de sobrevivencia
Medical kit = kit medico
Oxygen cylinder = cilindro de oxigênio
Safety card = cartão de segurança
Seat belt = sinto de segurança
Smoke hood = PBE
Overhead locker = Bin
Aisle = corredor
in the middle = no meio
Window shade = persiana

Sometime (ás vezes)

Always (Sempre)
Never (nunca)
Usually (Geralmente)
Often ( frequentemente)

Must (Obrigação, algo que deve ser feito)

Should ( usado para expressar conselho)

Although (embora)

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Even though (Apesar de..)
unless (a menos que..)
as long as (contanto que..)

Flight deck ou cockpit = cabine de comando

Emergency exit = Saída de emergencia
Crew station = Estação de comissários
Cargo hold = Porão de carga
overwing hatch = escotilha ou janelas da cabine de comando

In = algo que esta dentro

On = algo que esta sob
under/below = abaixo
above / over = acima
Between = algo que esta entre duas coisas
Behind = atrás
near / close to = próximo ou perto

Pass out = desmaiar

Pass away = morrer
Dangerous good = artigos perigosos
Hijacker = sequestrador
Hijack = sequestrar
Threat = Ameaça
Bomb = Bomba
Debris = destroços
Missed approach = arremetida
Stopover = Escala (não a nossa escala do sabre rsrs )
Unruly passenger = Passageiro indisciplinado
Catering service = serviço de catering
Ditching = pouso na agua
Bally landing = pouso de barriga

Must (Obrigação, algo que deve ser feito)

Should ( usado para expressar conselho)

Dangerous good = artigos perigosos

Hijacker = sequestrador

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Arm - Braço
Chest - peito
Ear - orelha
Eye - olho
Face - rosto
Foot - Pé
Hand - Mão
Head - Cabeça
Leg - Perna
Mouth - Boca
Nose - Nariz
Stomach - Estomago
Throat - Garganta
Tongue - Língua

Nosebleed - sangramento no nariz

Lean forward - enclinar-se para a frente
Tissues - lenços/ tecidos
Swallowing - engolindo
Dizzy - tonto
Shevering - tremendo
Bleeding - Sangrando
Faint or pass out - desmaiar
Painkillers - analgésico
Heart attack - ataque cardiaco
Going into labour - entrar em trabalho de parto
Asthma - Asma
Seizure - Convulsão
Choking - Sufocando
Choked up - Engasgado
Stomach ache - Dor de estomago
Feverish - febril
Pale - Palido
Sore throat - Dor de garganta
Headache - Dor de cabeça

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Getting prepare to an emergency landing:

Close overhead lockers and stow bags under seats = Fechem os bins e coloque
bagagens de mão abaixo do assento

Disarm the door = Desarme a porta

Fasten your seat belt = Afivele o cinto de segurança

Get down low and follow the floor lighting = abaixem - se e siga as luzes no chão
(cabine com fumaça)

Jump onto the slide feet firts = Saltem pela escorregadeira

Open the emergency ecit next to your seat = Abra a saída de emergência próxima do
seu assento

Put on you own oxygen mask first = Coloque primeiro a sua mascara de oxigênio

Take up the brace prosition = Assuma a posicão de impacto

Use the overwing emergency exits over water = Use as saídas de emergência sobre as
asas sob a água

Your life jacket is under your seat = Seu colete salva vida esta abaixo do seu assento

Pull a mask towards your face = Puxe a mascara em direção ao seu rosto

Place the mask over over your nose and mounth = Coloque a mascara sobre o nariz e
boca

Remember to secure your own mask before helping others = lembre - se de prender
sua mascara antes de ajudar outras pessoas

The oxygen masks will drop down = As mascaras de oxigênio cairão

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Symptoms and signs caused by depressurization:

Dizzeness = Tontura
Fog and mist = Névoa
Hypothermia = Hipotermia
Loss of judgement = Perda de consciência
Nausea = Nausea ou enjoo
Objects moving around the cabin = Objetos se movendo ao redor da cabine
Pain from trapped gases = Dores causadas por gases
Vision problems = problemas de visão

What is hypoxia? A condition where the human body isn't getting enough oxygen.

What can happens during turbulence?

1- Drinks shake inside cups = Bebidas balançam dentro dos copos

2- Drinks aplash out of cups = Bebidas caem fora dos copos

3- Trolleys are difficult to manoeuvre = Trolleys ficam dificeis de manusear

4- Unsecured objects fall over or lift off the floor = Objetos soltos caem sobre ou são
arremessados ao chão

5- Passenger may feel slight straining agains seat belts = Passegeiros podem sentir
ligeiro esforço contra o cinto

6- Service and walking are impossible = Serviço de bordo e caminha é impossivel

7- Standing is difficult without bracing = é difícil ficar em pé ou caminhar sem apoio

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Batata = Potato chips
Integral de queijo = Whole wheat cheese
Amendoim = peanuts
Cookie integral = Whole wheat cookie
Goiabinha = Guava cookie
Bala de gelatina = Jelly Candies
Bolinho de laranja = Orange muffin
Biscoito de polvilho = Polvilho puffs

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