ON JOB TRAINING REPORT

2014
With

With a special focus on “SALES AND MARKETING”

Submitted To: Prof: Chandrashekhar Barwa

Submitted By: NITIN MUKESH

Roll No: 443 2012

Indian Institute of Tourism And Travel Management (Gwalior) M.P

 ACKNOWLEDGEMENT

I take this opportunity to express my deepest gratitude to those who

have generously helped me in providing the valuable knowledge and
expertise during my training. I would like to add a few heartfelt words
for the people who were part of this training in numerous ways, people
who gave unending support right from the stage the training was
started. I acknowledge my sincere debt to all of them. I am highly
thankful Prof. Chandrasekhar Barwa,Placement Co-ordinator, Indian
Institute of Tourism And Travel Management , Gwalior for his valuable
support and guidance. My special thanks go to Prof Sandeep kulserethra
for their personal attention, valuable advice and providing constant
guidance which has been indispensable in bringing about a successful
completion of the training. I am thankful to Mr. Subhrajeet Roy,
Director, Vayutrip Leisure Pvt Ltd for having faith and confidence in me
allowing me to undergo four months training programme of their
company. I am grateful to Mr. Anand Saralorkar (Sales Head- my
immediate reporting manager) for his thorough guidance & support
right from first day of the training. I shall also like to specially thank my
other colleagues, Mr. Vinod Kumar for giving me the required guidance
& helping me in over coming challenges faced during the Training. Under
his supervision, I was able to learn approach the customer within the
first two months of my training.Last but not the least; I cannot forget to
mention the patience and belief of my family and friends. They gave me
unconditional support that I needed the most at the hardest of times.
Contents
1 Acknowledgement

2 Introduction to Internship

3 History behind Internship Programme

4 Objectives of Internship Programme

5 Job profile

6 My Experience

7 Company Profile – Vayutrip Leisure Pvt Ltd

9 Products of Vayutrip
 Introduction

Internships provide students the opportunity to apply knowledge gained through academics in real

life situations. At the same time they also help students in developing and honing skills which will

help them perform better at work. One problem commonly cited by employers is that many

graduates do not have practical skills necessary to excel in the job market. They also feel

professionalism in students is not enough. Even though there are a large number of theories on how

to motivate employees and increase profits, it is apparent that education alone is not enough to

prepare students for the professional world. Overcoming these weaknesses will make graduates

much more effective in their careers. Through internships, students gain experience that makes

them stronger. In addition to this, their work ethic increases, and they become confident in their

abilities. Internships also help students learn about time management, discipline, and effective

communication skills. In the business world, critical thinking is very important. Students must be able

to make quick decisions which are based on logic. Internships teach students how to excel in a

plethora of organizations and industries. Thus, an internship can be practically any experience that

combines learning with hands-on activity. Interns for members of Congress might do clerical work

for free (or for college credit) ten hours a week, while college juniors who intern for P&G are full-

time, paid members of a professional team. Interns earning their graduate degrees in law or

business might "train" for an employment opportunity after graduation. In other words, internships

can be paid or unpaid, full- or part-time, and short- or long-term. Internships can be formal

programs with lengthy application procedures or informal opportunities that you seek out. No

matter what, an internship offers you the opportunity to acquire practical skills in a structured

environment.
 History behind Internship Programme

The concept of work experience, internships or cooperative education is not a

20thcentury development, as many believe. The concept of learning by doing
goes back to the guild system in Europe. The idea of combining work and
education in America was formally initiated in 1906 by Herman Schneider at
the University if Cincinati where it was referred to as cooperative education.
Professor Schneider joined the University of Cincinnati in 1903and began
immediately to solicit the interest of the faculty and industrial leaders in the
merits of cooperative education. Schneider was convinced of the efficacy of
this concept after studying case records of Lehigh University graduates,
indicating that those who showed marked engineering ability had worked
while attending college. By 1906, he had convined a reluctant faculty at the
University of Cincinnati and enthusiastic industrial leaders of his plan. He
initiated an engineering cooperative program on a weekly basis, whereby half
the students were in the class for a week while the other half was on the job.
The students exchanged positions the next week, continuing this pattern
through their study. By 1920, 780 engineering students were working in 135
different firms. By 1919, the cooperative plan was adopted by the College of
Business at the university. From its early beginning to today, cooperative
education has become an important program in American higher education
and then it was adopted by many other universities of the world.
 Objectives of Internship

1. Internships will provide students the opportunity to test their interest in a particular career before
permanent commitments are made.

2. Internship students will develop skills in the application of theory to practical work situations.

3. Internships will provide students the opportunity to test their aptitude for a particular career
before permanent commitments are made.

4. Internship students will develop skills and techniques directly applicable to their careers.

5. Internships will aid students in adjusting from college to full-time employment.

6. Internships will provide students the opportunity to develop attitudes conducive to effective
interpersonal relationships.

7. Internships will increase a students sense of responsibility.

8. Internship students will be prepared to enter into full-time employment in their area of
specialization upon graduation.

9. Internship students will acquire good work habits.

10. Internships will provide students with the opportunity to earn a salary while pursuing
educational goals.

11. Internship students will develop employment records/references that will enhance employment
opportunities.

12. Internships will provide students with an in-depth knowledge of the formal functional activities
of a participating organization.

13. Internships will provide students the opportunity to understand informal organizational
interrelationships.

14. Internship programs will enhance advancement possibilities of graduates.

15. Internship students will have higher levels of academic performances.16. Internship programs
will increase student earning potential upon graduation.

16. Objectives of Internship Programme Internship program is a very important aspect of our
education. Those things which we do not experience in the class rooms are being taught to us in the
internship. So before going to the internship program I had few objectives which I wanted to fulfill
during the program. These objectives are as follows: Was an opportunity to test my interest in this
field To develop skills in the application of theory to practical work To increase my To acquire sense
of good work responsibility habits .
JOB PROFILE Organisation: Vayutrip Leisure Pvt Ltd
Address: 131 Melange Garden Apartment 21, Vittal Mallya Road ,Banglore(Karnataka)

Profile: Ticketing , Holiday Package

Market: INDIA

Designation: Business Development Manager

Email Id: nitin@vayutrip.com

Tele: 011 – 33005555 ext. 230

Working Hours : 09:30 AM to 06:30 PM (Officially)

Work Days : 06 Days a week, Monday – Saturday

My Experience19th Dec’13 This was the day of my interview in Vayutrip Leisure Pvt Ltd company. I
was interviewed by Mr. Ripan Dhawan who selected me for his team. I was asked to join Vayutrip on
08th Jan 14 .This was the first day of my training in this company. My reporting manager was Mr.
Anand Sharolkar.In the first week I was briefed about the company, its core markets and its
operational work.
 About Vayutrip Leisure Pvt Ltd is a growing travel group headquartered in New Delhi, India. As an
integrated travel group, it offer the complete range of services associated with vacationing and
travel in the Indian Sub-continent. Its core focus is Leisure Travel and Ticketing. The Le Passage to
India travel group through its Strategic Business Units and partners tour operators world-wide,
caters to the travel needs of varied business segments viz, Individual Travel, Group Travel, MICE,
Luxury Travel, Soft Adventure, Cruise handling , and Wellness holidays. Its strategic business
alliances in the South Asia region extend into the tourism friendly countries of Nepal, Bhutan and
Japan. Its Strategic Business Units, also echo the quality and consistency of our group philosophy in
their client handling across the subcontinent. Its biggest strength is its people. Each of the business
units prides itself in providing professional travel services. Innovation in tour programmes is its
constant endeavour, as they weave the authentic flavour and essence of Incredible India, Nepal &
Bhutan in itineraries. 12

 LPTI’s Mission • To make "Travel" a truly magical experience

 LPTI’s Vision • To be Indias top travel company •

 Anchored by Values •

 Driven by Employees

 • Strengthened by Business Partnerships LPTI’s Goal

 • To be Indias most trusted travel company

 • Exceed customer expectation of service

 • A "wow" on every smile

 • Be the employer of choice

Mr. Arjun SharmaManaging DirectorLe Passage to IndiaWith vision, business acumen and leadership
qualities, he has continuously led theorganization to successfully explore new ideas while building on
existing foundations. He istoday one of the pillars of consistent development of the tourism industry,
not only in India,but also the entire Sub-continent. He is especially known for his passion for
innovative marketing in promoting Incredible India. Current Industry Positions • Co-Chairman:
Confederation of Indian Industry (CII), National Committee on tourism • Vice Chairman: PATA India
Chapter • Sr. Vice President: Indian Association of Tour Operators • Active member of the National
Advisor Council of Tourism, constituted by the Ministry of Tourism, Govt. of IndiaImmediate Past
Positions • Chairman: World Travel and Tourism Council India Initiative.
 Vayutrip Products

• International and Domestic Air Tickets, Holiday Packages and

Hotels

• Private Car and Taxi Rentals

• MICE (Meetings, Incentives, Conferences & Exhibitions)

• B2B and B2ENTERPRISES

• Corporate Login Id’s

• Membership Login Id’s

Facilities and services available for Corporate/ SME

 Air-ticket booking (domestic & international)

• Hotel booking ( Domestic/ International – offline )
• All reports available online and ready to use at anytime
• Call centre support for offline booking and customer support
(08884889911)(080 40948678)
• Cancellation of air-ticket (online) and hotels (offline)
• Transaction through deposit.

Membership Type

Pre-Paid Membership:

• We do not charge the transaction fee

• We do not charge cancellation fee of Rs 350/-

• We deduct only Rs.100/- for the value of cancellation and the Airline
cancellation charges would be applicable as per the Airline penalty rule

• Special Discounted fares for members (Subject to availability)

• Online Accounting Support

• Travel Calendar – you will be able to view all the real time transactions

• Online Cancellation

• The refund will be processed in 24hrs no matter how long the airline
or the third party take s time
Support Service
Q. Is there another way of booking other than online?

A. You may also book by sending an email to booking

@vayutrip.com, through your registered email id.

Q. Where should I escalate my problem if it’s not resolved at the

helpdesk level?

A. You can send us any query on the respective email IDs and if
there is no response or your problem remains unsolved, you can
write to us on escalation@vayutrip.com and we shall revert on the
same.

Q. How will I be informed about new deals?

A. All deals will be displayed on the home page of vayutrip.com

and a separate mailer shall also be sent across.
"Experience the Gift of Club Vibgyor Vacation Certificate"

·                   The Vacation Certificate consists of a one-week (7

nights) vacation stay at an affordable price of Rs.15,999/-

·                   Vacation Certificates offers a world class of vacation

options ,The Club Vibgyor Vacation Certificate is a certificate that
can be redeemed for 7 night stays at many resort properties
worldwide. 

·                   Accommodations range from studio to multi-bedroom

units. Many units have living rooms, dining rooms, and fully-
equipped kitchens.

 We offer a great value on inventory designed for flexible and

planned travel.

*T&C*

 One Should book a vacation before the "Book by Date"

printed on your certificate. Depending on your certificate
type, travel must commence within 30 to 365 days of booking
and certificate can’t be used there after.

 All accommodations are for 7-night stays with a fixed check-in

day. 

 Accommodation locations are worldwide and based on

availability.

 The units range in size from studios to 3+ bedrooms.

 Accommodations are available throughout the year; however,

the program is designed to be used for off-peak/out of season
 travel. Peak seasons can vary according to destination and
availability.

 You can stay less than 7 nights; however, you will not be
refunded for any days remaining on your booking.  If you plan
on arriving after check-in day, you should contact the resort
directly and advise them of your late arrival.

 IMPORTANT: You cannot arrive before check-in time.

 CLUB VIBGYOR is committed to remaining at the forefront of

the vacation industry. With a strong foundation for
growth, Club Vibgyor is changing the landscape of the
vacation industry and endeavors to pioneer innovative
solutions to meet the needs of today’s vacationers.

 Accommodation must be confirmed before the "Book By

Date" printed on your Certificate which is 12 months from the
date of purchase.
Corporate and Social Responsibility
Corporate and Social Responsibility They firmly believe that it is their responsibility to provide
benefit to the community where they work. Their group company-Le Passage would be the first and
perhaps only travel business to have a dedicated foundation for social, environmental and ecological
upliftment projects. It specially aims at improving child and animal welfare.

Few of their initiatives in serving their community include:

• The Organization supports Wildlife SOS; and is dedicated to conserving and protecting the
environment and wildlife

• They Organise Blood Donation Camps with the help of Rotary Blood Bank

• It is thus deeply associated with CHINTAN Environmental Research and Action Group, an NGO
based in Delhi

• They make all efforts to preserve the local customs, culture and cuisine.

• They source souvenirs’, articles and gift items prepared by children in various NGO’s who are
associated with them and also recommend the same to their clients.

• Voluntary contribution by all staff of the organization was organized aiming to collect enough
money to sponsor 08 differently abled children.

• They try their best to make their meetings- green meetings with minimal use of paper.

• They recommend the use of recycled/ hand made paper for stationery and other publicity items
during conferences. Their company is consciously aware and pro-active in its attempt to promote
green ventures amongst its employees and its business.

Responsible Tourism - Going back to the Roots "All Tourism must be sustainable; conserve the
resources it utilizes, be eco-friendly; all Tourism must benefit communities and all its stake-holders".
- Robbie Collins Indian Routes has decided to play its part in best business practices:
• Use re-cycled paper

• Ban plastics

• Trash for cash

• Limited printing

• Conserve water

• Plant Trees

• Buy local products

• Reduce personal Carbon foot-print

• Increasingly partner with businesses that want to “green” their supply chain

• Support community development; conservation and bio-diversity Services: Independent Travel

Customized Tours for the Alert Independent Traveller is their focus. their knowledgeable and quality
conscious team works closely with their guests to understand their needs &interests. They design
the trip with great attention to detail and execute it with superb care. They operate with the belief
that every happy guest will return to lean more about 72. Career in LPTI At Le Passage, Human
Capital is their strength and pride. Their sustained ability to nurture talented individuals and provide
them with the right working environment, experiential learning, de-centralized decision making and
empowerment is a culture they strongly believe in. Employee development through building
competencies and all-round exposure is one of their success mantras. The many awards and
accolades they continue to get are a recognition of their passion, process orientation & the high
service standards the employees & their company believe in. They are continuously innovating and
creating structures and systems that nurture the growth and development of their Human Capital.
They are passionate about building strong, long-lasting relationships with their internal & external
customers. They are seeking people, who strongly believe in collective synergies through
collaboration and teamwork; who have the ability to think creatively, thrive on innovation and take
up challenges .