ARAR INNOVATIONS (PVT.) LTD. Doc.

#: LMS-
SOP FOR COMPLAINT HANDLING Rev. #:
Rev. Date:

SOP FOR COMPLAINT HANDLING

APPROVAL:

NAME POSITION SIGNATURE DATE

PREPARED BY
REVIEWED BY
APPROVED BY

REVISION HISTORY:

DATE DOC. # REV. # REASON OF CHANGE APPROVED BY

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 ARAR INNOVATIONS (PVT.) LTD. Doc. #: LMS-
SOP FOR COMPLAINT HANDLING Rev. #:
Rev. Date:

PURPOSE
This Standard Operating Procedure (SOP) describes how complaints received are to be handled.

SCOPE
This SOP applies to complaints received against the Machines faults and operational errors.

RESPONSIBILITY
 Feeder Engineer/Feeder Supervisor shall be responsible for notifying the problem/fault to their
line managers.
 Technical Coordinators (Electrical) will be responsible for reviewing and performing necessary
investigation of fault.
 In case of operational errors (mentioned in table), technical coordinators will take the
appropriate measures for rectification of the fault.

PROCEDURE
i. Complaints received from feeder sites are in verbal/written form, verbal complaints received by
telephonically and written complaints received via E-mail/WhatsApp.
ii. All complaints regarding machine faults must be reported to the line managers immediately.
iii. In case of fault technical coordinator will review that whether it is operational or technical fault
and fault will be handled after proper investigation.
iv. If the fault is operational corrective action should be proposed by technical coordinators to
their team by coordination of vendor.
v. If the fault is technical or involves parts replacement, the fault will be forwarded to the vendor
(Vertex Medical).

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 ARAR INNOVATIONS (PVT.) LTD. Doc. #: LMS-
SOP FOR COMPLAINT HANDLING Rev. #:
Rev. Date:

MACHINES ERROR TYPES

WASHER EXTRACTOR
Sr. # Name of Error Operational Error Technical Error
1. No Current Detected (E-1) ✅
2. Fault In Porthole Closing (E-2) ✅ ✅
3. Drainage Fault (E-3) ✅
4. Water Inlet Fault (E-5) ✅
5. Heating Defect (E-6) ✅
6. Maximum Temperature ✅ ✅
Reached (E-7)
7. Movement Error (E-8) ✅ ✅
8. Balance Error (E-9) ✅ ✅
9. Maximum Balance Error (E-10) ✅ ✅
10. Hot Laundry (E-11) ✅ ✅
11. Unlocking Error (E-12) ✅
12. Model Error (E-13) ✅
13. Weight Error (E-23) ✅ ✅
14. Transfer Error (E-24) ✅
15. Control/Auxiliary Control Communication Error ✅
(E-25)
16. Motor/Controller Error (E-26) ✅
17. NTC Out Of Range Error (E-27) ✅
18. Pressure Sensor Error (E-28) ✅
19. Position Error (E-29) ✅ ✅
20. Incorrectly Locked Drum Door (E-30) ✅ ✅

DRYER TUMBLER

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 ARAR INNOVATIONS (PVT.) LTD. Doc. #: LMS-
SOP FOR COMPLAINT HANDLING Rev. #:
Rev. Date:

SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR

ERROR
1 Door open (AL-1) ✅ ✅
2 Filter cover open (AL-2) ✅ ✅
3 Pressure drop failure or insufficient air flow ✅
(AL-4)
4 Motor – fan overload (AL-5) ✅
5 Over temperature (AL-6) ✅
6 Dirty filter (AL-7) ✅ ✅
7 Transmission (AL-8) ✅
8 Probe Alarm (AL-9) ✅

FLATWORK IRONER
SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR
ERROR
1 Thermal Ventilator (AL4) ✅
2 Variator Alarm (AL5) ✅
3 Overheating or Sensor Not Connected (AL7) ✅ ✅
4 Bed Sheet Stuck inside ✅ ✅

SEWING MACHINE
SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR
ERROR
1 Thread Breakage ✅ ✅
2 Needle Breakage ✅ ✅
3 Foot Breakage ✅

UTILILTY PRESS MACHINE

SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR
ERROR
1 No Air Pressure ✅
2 No Steam Pressure ✅
3 Low water Level ✅
4 No Vacuum ✅
5 Faulty Motor ✅
HAND IRONER
SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR
ERROR
1 Faulty Thermostat ✅
2 No Steam Pressure ✅
3 No Vacuum ✅
4 Faulty Motor ✅

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SOP FOR COMPLAINT HANDLING Rev. #:
Rev. Date:

SPOTTING MACHINE
SR. # NAME OF ERROR OPERATIONAL TECHNICAL ERROR
ERROR
1 No Air Pressure ✅
2 No Vacuum ✅
3 Guns Blockage ✅

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