Maria Roselle K.

Ong
2/F Sea Bldg Amelia Ave Brgy 40
Bacolod City, Negros Occidental 6100

SEPTEMBER 11, 2020

Customer Frontline Solutions Inc.

V. Galo St., Bacolod City
Negros Occidental, Philippines 6100

To whom it may concern:

We would like to know the current status of our monthly payment due to
the ff. events that have transpired beginning April of this year until today.

Late April 2020.

We applied for plan upgrade from our current plan of

to

Late May 2020.

We made follow up on our request.

On the right is the original letter sent.

Early July 2020.

Follow up on application . >>>>>>>
Agreed for COPPER PLAN 1699, July 1

AUGUST 2020. Filed complaint

No landline and internet. >>>>>>>
AUGUST 11, 2020.

TECH CREW ARRIVED AND

FIXED PROBLEM. PLDT SERVICE
CREW INFORMED AND
EXPLAINED THIS..

>>>>>>

The copper cables in our area has

not been upgraded for many years.

It is not capable of handling nor has

the capacity for any upgrades, that, when
upgraded resulted in loss of
dialtone and intermittent internet
signal.

AN ANNOTATED REPORT with

Service No. xxx has been filed and
can be accessed by Service call
representatives. ..

that... We availed of plan 1699 for

15 Mbps / 20? ..

and paid a JULY bill of... Php 1,879.

no hardcopy of bill issued
(Covid 19 related) >>>>>>>>>

Complained via 171

about AUGUST bill. >>>>>>
Adjusted but unpaid for same bill.. >>>>

August 27 to September 2, 2020

NO LANDLINE DIAL TONE and

NO INTERNET SERVICE.

BILL STILL UNPAID.

SEPTEMBER 3, 2020

SERVICE CREW CALLED UP AND

REPAIRED PROBLEM.

REASON :

CABLE ACCIDENTALLY
DISCONNECTED
FROM TELEPHONE POST BY OTHER
SERVICE CREWSCONDUCTING
REPAIRS.

This just came in today.... >>>>>>

Between these dates we have applied for

plan downgrade since we subscribed for
upgrade that is not going to happen and we
have no prior knowledge of the facts.

KINDLY make the necessary adjustments needed for our PAST DUE and would be Billing Statements from
here onwards that is downgraded, deducted for days without both landline and internet.

Thank you.

Yours truly,