Raina Henry

Call center agent

Roswell, GA 30076
rainahenry88@gmail.com
6785326293

To challenge myself as a Call Center and utilize my professional sales skills, administrative, and
customer services skills in a professional environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Representative

HPI Direct - Alpharetta, GA
August 2015 to August 2020
Would work with customers on placing orders the company
Use cims system to replace and exchange items for customers to order new orders
Properly ship out exchanges correctly to customers that may have needed updates. Placed outbound
calls to insure customers their items were shipped out. Made outbound calls to potential customers to
sell are products.

Paralegal Internship
The law offices of Ahmad R Crews - Atlanta, GA
August 2013 to May 2015
Assessed and prepared case files for court hearings
Assisted in trial preparation and document management
Obtained records and other evidence for hearings and trials
Drafted motions and correspondence
Performed legal and case-related research

Collections Rep
Valley Medical Group - Atlanta, GA
August 2012 to July 2013
Schedule appointments.
● Made outbound calls to help doctors with past due account balances on medical bills.
● Helped assist the patients with making payment plans.
● Worked to help the patients remove the delinquency account from credit reports.
● Proficient with high speed computers and headset.
● Worked effectively within the Team and Management Effectively handle most calls in a timed manner.
● Knowledge of the FDCPA
● Worked and followed the FDCPA guidelines

Call Center Specialist

The Myers Group - Duluth, GA
April 2010 to August 2012
Made outbound calls to different members of health care plans

● Read verbatim the projected scripted without missing any words to the clients.

● Called doctor's office and asked doctors to do surveys on health care plans they take.

● Helped clients with any questions that they may have had about the current insurance plan.

Education

Paralegal Studies Program

Atlanta Technical College
2015

High School Diploma

North Clayton High School

Skills
• Data Entry (3 years)
• Call Center (9 years)
• Warehouse Management (1 year)
• Production Management (1 year)
• CSR
• Customer Service
• Credit Union

Additional Information

● Administrative Clinical. 
● Customer Service Vital Signs. 
● Excellent communication and human relations skills. 
● Resolves and inputs provider/client requests into tracking system according to established
guidelines. Ensures proper, accurate records, files, databases are set up and maintained. 
● Document all inquiries within contact management system, follows appropriate guidelines for
notepad documentation, and assigns case accordingly. 
● Ability to operate proficiently claim system computer programs. 
● I understand client contracts and can explain all details while working with callers 
● I always strive to excel at customer satisfaction and to continuously improve all my customer service
skills. 
● Can accurately type 50 words per minute on any keyboard. Mistake free entry of all data.