Kelli Kelli Allen

Allen, BSHS, 2001 E. Clinton, J125

Hobbs, NM 88240

MHF, CCSS, 575-408-4209

CPSW kellicat517@hotmail.com

Program Director
Certified Mental Health #354

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● Policy and procedure improvement
Skills ● Organizational leadership
● Partnership development
● Budget coordination
● Organization
● Relationship building
● Team building
● Computer skills
● Active listening
● Treatment plans knowledge
● Patient assessment
● Cross-functional collaboration
● Emotional awareness
● Quality assurance controls
● Research and facts collecting
● Critical thinking
● Fiscal reporting
● Billing dispute resolution
● Invoicing proficiency
● Claims processing
● Medical billing and collections
● Billing statement management
● Coding proficiency
● Payment transactions
● Database updates
● Accounts receivable expertise
● Data entry documentation
● Executive presentation development
● Confidential document control
● Strong problem solver
● Schedule management
● Media contacts management
● Program leadership
● Supervision
● Reliable and trustworthy
● Friendly, positive attitude
● First Aid/CPR

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Maya’s Place/Program Director
Experience January 2020 - March 2020 Albuquerque, NM
 ● Established efficient workflow processes, monitored daily and
implemented modifications as needed to improve overall
effectiveness of personnel and activities.
● Organizing and facilitating groups and one-one one
counseling sessions.
● Created program schedules.
● Trained new employees in company regulatory compliance to
promote a uniformity for all paperwork.
● Oversaw all office inventory activities including orders,
requisitions, and receiving.
● Communicated corporate objectives through regular email
correspondence and scheduled status updates.
● Developed new and innovative program activities to ensure
that Department of Corrections criteria was met for classes.
● Ensure that client safety and accountability are met and
adhered too; provide a solid understanding of the procedures,
protocols, systems of CRFW; ensure that the philosophy is
implemented and maintained to clients and other staff.
● Lead women to help them transition into their new lives with
confidence in themselves and the lives that they create while
in the program.
● Lead in a way that the processes in place are efficient,
structured and provide an opportunity for growth within the
client, myself, and other staff, as assigned.
● Manager of 9 Employees and 28 women.
● Met with the Department of Corrections regularly to ensure
that all guidelines were being met to help their clients
complete and excel through the program.
● Albuquerque, NM 4/10/17 – 1/2/19 Maya’s Place.
● Helping build positive and sustainable coping mechanisms.
● Provided a solid understanding of the procedures, protocols,
systems and CRFW philosophy are implemented and
maintained to clients and other staff.
● Manage processes.
● Lead women to help them transition into their new lives with
confidence in themselves and the lives that they create while
in the program.
● Helped the client navigate the outside resources and became
accustomed to them myself creating new partnerships with
other agencies in the city.

Maya’s Place/Case Manager

April 2020 - January, 2020, Albuquerque, NM

● Helping build positive and sustainable coping mechanisms.

● Organizing and facilitating group and one-one one counseling
sessions.
● Created program schedules.
● Cross trained new case managers.
● Developed program activities; ensuring that the Department of
Corrections protocols were in place; keeping in mind that the
model we used was Trauma informed as well as gender specific
and utilizing 7 domains Independent Living, Substance Abuse,
Mental Health, Family, Medical, and Vocational. Although I
could teach any class, I was mainly teaching Reintegration.
● Ensured that client safety and accountability were met and
adhered too.
 ● Provided a solid understanding of the procedures, protocols,
systems and CRFW philosophy are implemented and
maintained to clients and other staff. Manage processes.
● Lead women to help them transition into their new lives with
confidence in themselves and the lives that they create while in
the program.
● Helped the client navigate the outside resources and became
accustomed to them myself creating new partnerships with
other agencies in the city.

Rapid Temps/Laboratory Recruiter and Supervisor

August, 2014 - March, 2017, Albuquerque, NM

● Maintained optimal staffing levels by tracking vacancies and

initiating recruitment processes.
● Reduced expenses to the company by analyzing
compensation packet and implementing competitive
programs while ensuring adherence to all legal requirements.
● Cold calls made out of the database recruiting medical
laboratory professionals for placement in the nation’s
hospitals.
● Collect resumes and applications for screening and analysis.
● Check all references to determine work ethic and capabilities.
● File all paperwork necessary for insurance coverage contracts
with the HR government and tax forms etc.
● Organize training sessions for new hires on medical
procedures and regulations.
● Evaluate new hires after a probationary 3-month period to
determine quality of work thus far.
● Set up travel and lodging for travelers to and from
assignments.
● Make sure that all compliancy is done and sent to the hiring
facility for placement.
● Make sure that all laboratory professionals that want a job –
get a job.

Precious Gifts/Resident House Manager

October, 2012 - April, 2015, Albuquerque, NM

● Responsible for the health and welfare of 10 women.

● Enforce rules and regulations to ensure the smooth and
orderly operation of dormitory programs.
● Provide emergency first aid and mental health first aid as
needed.
● Summon medical assistance when necessary.
● Mediate interpersonal problems between residents.
● Make regular rounds to ensure that residents and areas are
safe and secure.
● Observe residents to detect and report unusual behavior.
● Communicate with other staff to resolve problems with
individual students.
● Counsel residents in the handling of issues such as family,
financial, and educational problems.
● Collaborate with program managers to develop counseling
programs that address the needs of individual residents.
● Develop and coordinate educational programs for residents.
● Develop program plans for individuals or assist in plan
 development.

Rapid Temps/Medical Recruiter Assistant

May, 2014 - September, 2014, Albuquerque, NM

● Made cold calls from the database in search of candidates for

the jobs that were posted.
● Scheduled interviews with qualified candidates at designated
time slots with staff.
● Answered telephones and greeted visitors to assist, answer
questions and direct.
● Set up phone and in-person interviews by managing calendar
appointments for hiring managers and other key personnel.
● Posted and managed job advertisements to support candidate
searches and sourcing.
● Conducted reference checks and employment verifications to
validate candidates.
● Processed and conducted background checks for prospective
employees.
● Reviewed and assessed resumes submitted by job seekers to
determine candidate matches based on skills and experience.
● Contacted all job applicants to inform of application status.
● Reviewed referral candidates and contacted qualified
individuals to request applications.
● Negotiated candidate salaries and prepared employment
contracts.
● Brought in well-qualified, multifaceted job candidates to fill
open positions.
● Communicated duties, compensation, benefits and working
conditions to all potential candidates, enabling better
understanding of job expectations.
● Set up lodging, air-fare, rental cars for traveler
● Troubleshoot all problems before they reached the recruiter
in an effort to aid the recruiter to contact filling jobs and not
having to solve problems

Crossroads for Women/Night Manager

June 2013 - July 2014, Albuquerque, NM

● Enforce rules and regulations to ensure the smooth and

orderly operation of dormitory programs.
● Provide emergency first aid and summon medical assistance
when necessary.
● Mediate interpersonal problems between residents.
● Make regular rounds to ensure that residents and areas are
safe and secure.
● Observe residents to detect and report unusual behavior.
● Communicate with other staff to resolve problems with
individual residents.
● Counsel residents in the handling of issues such as family,
financial, and educational problems.
● Collaborate with counselors to develop counseling programs
that address the needs of individual residents.
● Develop and coordinate educational programs for residents.
● Develop program plans for individuals or assist in plan
development.
Vista Care Hospice/Administrative
January 2008 - May 2013, Albuquerque, NM

● Organized and maintained filing and document

management systems by coordinating, archiving and
purging files.
● Developed administrative processes to achieve
organizational objectives and improve office efficiency.
● Handled management of communication to executives by
taking and making telephone calls, reviewing and
prioritizing mail and composing and typing
correspondence.
● Directed customer communication to appropriate
department personnel.
● Tracked and submitted employee timesheets to the
accounting department for payroll processing.
● Prepared packages for shipment by generating packing
slips and setting up courier deliveries.
● Reviewed and suggested improvements for diverse range
of documentation, including interoffice correspondence,
reports and presentations.
● Verified data when processing incoming and outgoing
checks and wire transfers to increase accuracy.
● Verified operation of office equipment by completing
preventive maintenance requirements and calling for
repairs.

Cattle Baron Restaurant/Server

November 2007 - May 2009, Hobbs, NM

● Greeted customers, answered questions and recommended

specials, wine and desserts to increase profits.
● Operated POS terminals to input orders, split bills and
calculate totals.
● Promoted desserts, appetizers and specialty drinks to
optimize sales.
● Collaborated with host, bus person and cook to serve up food
and beverage options.
● Enforced minimum age requirements for consumption of
alcoholic beverages by checking identification.
● Maintained accuracy while handling payments, giving change
and printing receipts to customers.
● Stocked server areas with supplies before, during and after
shifts.
● Set up dining room to meet hospitality and service standards.
● Developed strong and lasting resident relationships.
● Addressed concerns or complaints quickly to improve service
and escalated more advanced issues to management for
resolution.
● Satisfied customers by topping off drinks and anticipating
condiments, napkins and other needs.

Guidance Center of Lea County

November 2003 - December 2008 Hobbs, NM

● Contacted insurance providers to verify insurance

 information and obtain billing authorization.
● Answered customer invoice questions and resolved issues
discovered during invoicing and collection process.
● Responded to questions and concerns regarding their
EOB's and methods of payment, with knowledgeable and
personable support.
● Maintained confidentiality on all patient record data.
● Coded invoices properly based upon patient services and
medical records.
● Developed and implemented policies to resolve
outstanding balances.
● Verified patient insurance coverage, created financial plan
according to treatment schedules for collections and
communicated between patient and billing company
regarding health insurance.
● Collected and entered claim information with great
attention to detail.
● Completed risk assessments for quarterly and annual
schedules.
● Drafted reports, contacted customers and reconciled
transactions after conducting research into inquiries.

ㅡ University of Phoenix/Bachelors Degree

Education November 2015 - December 2017, Tempe, Arizona
Bachelors degree in Human Services with a concentration in Administration and
Management. Graduated with an overall GPA of 3.92, , Graduated with Honors,
Member of the National Assocation of Social Workers, Certified Mental Health
Facilitator, Cert. #354

Antonelli College/Some College no degree

August 2011 - May 2012, Jackson, Mississippi
Attempted Bachelors Degree in Medical Billing and Coding

New Mexico Junior College/Some College no degree

August 1992 - May 1994, Hobbs, NM
Attempted Bachelors degree in Nursing

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Training Motivational Interviewing
May 2019, Albuquerque, NM

Comprehensive Community Support Services

February, 2019, , Albuquerque, NM

Certified Peer Support Worker

March 2020, Albuquerque, NM