SCAM ADVISORY
COMPROMISED
WHATSAPP ACCOUNTS
USED FOR BANKING -
RELATED PHISHING SCAMS
WHAT SHOULD YOU LOOK OUT FOR?
FRIEND/FAMILY IMPERSONATION
Victims would receive WhatsApp calls
from compromised WhatsApp accounts
operated by scammers. Such accounts
would impersonate the victim’s friends or
family members, and inform them to click
a URL link to vote for a DBS or Grab
Campaign.
Upon clicking the URL link, scammers
would then trick the victims into providing
their banking details and One-Time
Passwords (OTPs).
SPF IMPERSONATION
Victims would receive WhatsApp
calls from compromised WhatsApp
accounts operated by scammers,
who would claim to be from the SPF.
Victims would be told that their
assistance was needed for
investigations as there were
problems with their bank accounts.
On this pretext, victims would then
provide their banking details and
One-Time Passwords (OTPs) to the
scammer, believing that they were
assisting in an SPF investigation. In
some cases, victims were told to
provide their WhatsApp codes to the
scammers, only to lose their access
to their account.
Victims would only learn that they
had been scammed when they
discovered unauthorised
transactions made from their bank
accounts, or were locked out of their
WhatsApp accounts.
SCAM ADVISORY

COMPROMISED
WHATSAPP ACCOUNTS
USED FOR BANKING -
RELATED PHISHING SCAMS
WHAT SHOULD YOU DO?

Never share your WhatsApp account verification codes, personal

information, banking details and OTPs to anyone.

Beware of any unusual requests received over WhatsApp,

even if they seem to be sent by a contact that you trust.

Protect your WhatsApp account by enabling the ‘Two-Step Verification’

feature. This can be done by opening WhatsApp and going to:
'Settings’ >> ‘Account’ >> ‘Two-step verification’ >> ‘Enable’

Change your voicemail account’s default PIN to avoid easy access by

scammers. If you have no use for your voicemail account, contact your
telco service provider to deactivate the feature.
 SCAM ADVISORY

E-COMMERCE SCAMS
INVOLVING FAKE POLICE
REPORT
WHAT SHOULD YOU LOOK OUT FOR?
The seller would post the sale of
electronic gadgets on Carousell platform.
When communicating with the victims,
the seller would claim that the shop had
been “verified” by the Government, and
provide a fake police report to support
these claims.

The victims would then be directed to

communicate over Telegram and perform
monetary transactions off the Carousell
platform.

The victims were subsequently instructed

to transfer payment to a bank account
number provided by the seller before the
delivery of goods.

Victims only discovered that they had

been scammed when goods were not
received and seller became
unresponsive.
SCAM ADVISORY

E-COMMERCE SCAMS
INVOLVING FAKE POLICE
REPORT
WHAT SHOULD YOU DO?
Government agencies would never endorse a commercial entity. When in
doubt, verify the authenticity of the police report by contacting the relevant
police station.

If the price is too good to be true, it probably is. Purchase only from
authorised sellers or reputable sources, especially for high-value items.

Avoid transacting with sellers off the main e-commerce platform.

Opt for buyer protection by using in-built payment options that release
payment to the seller only upon delivery. Whenever possible, avoid making
advance payment or direct bank transfers to the seller as these methods do
not offer any protection.

Verify seller’s profile on online marketplaces through customer reviews and

ratings.
 SCAM ADVISORY

SECURING SMART HOME

DEVICES
The Police would like to highlight the Please scan the QR code below
importance of securing your smart home for more information.
devices, which may have inherent
vulnerabilities.

Failure to configure and secure these devices

may result in intrusion of privacy and data
breaches. This could escalate to monetary
losses when cybercriminals make use of the
ill-gotten personal information to perform
unauthorised transactions.

STAY UPDATED

To be updated with the latest crime trends, you

can join the Clementi Division's WhatsApp
broadcast via QR code or visit the URL link
go.gov.sg/clementidiv

For scam-related advice, call the Anti-Scam

Helpline at 1800-722-6688 or go to
www.scamalert.sg

TOGETHER WE CAN FIGHT SCAMS!