7/13/2021

9:38, Jul 13
You: Start
9:38, Jul 13
Microsoft Store: http://go.microsoft.com/fwlink/?LinkID=267510&clcid=0x409
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
You: Personal use
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
You: Technical support
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
You: Sales & orders
9:38, Jul 13
Microsoft Store: I'm sorry. To continue with this conversation, you'll need to select one of the buttons below.
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
You: Yes
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
You: Personal use
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:38, Jul 13
Microsoft Store: << Sent Rich Content >>
9:39, Jul 13
You: Sales & orders
9:39, Jul 13
Microsoft Store: << Sent Rich Content >>
9:39, Jul 13
You: Chat
9:39, Jul 13
Microsoft Store: << Sent Rich Content >>
9:39, Jul 13
You: Other
9:39, Jul 13
Microsoft Store: Great. I’ll connect you with a Microsoft Store associate.
Info: Just a minute while I transfer you.
Info: You can correspond with us at your convenience during this conversation. Heaven will be with you shortly.
9:43, Jul 13
Heaven: Good day! This is Heaven, how can I help you?
May I also ask for your best call back number?
9:44, Jul 13
You: i have a problem regarding my payment for onedrive subscription
9:44, Jul 13
You: i cant renew my payment
9:45, Jul 13
Heaven: I’m sorry to hear that you're having an issue. May I know the exact error message you are getting?
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9:45, Jul 13
You: because my country region is malaysia
9:45, Jul 13
You: and my payment should be in myr
9:45, Jul 13
Heaven: Apologies for any inconvenience that this has caused you. No worries, since you got me online let me
help you sort it out. Let me first pull up your account. May I have your e-mail address associated with
Microsoft?
9:46, Jul 13
You: maryamkhalilah901127@gmail.com
9:46, Jul 13
Heaven: Thank you, and for me to gain access on your account, I need to send a 6-digit code through your e-
mail or phone. Once received, kindly give it to me.
9:46, Jul 13
You: ok
9:47, Jul 13
You: the code is 180574
9:48, Jul 13
Heaven: I have now access on your account I can see here that you have a failed transaction from the previous
payment reason why you cannot renew now, let me cancel this one to allow a new renewal for office okay?
9:48, Jul 13
Heaven: I mean one drive.
9:48, Jul 13
You: okey
9:48, Jul 13
You: thanks a lot
9:49, Jul 13
Heaven: The subscription was cancelled successfully.
9:50, Jul 13
Heaven: Let us process a new order now.
9:50, Jul 13
Heaven: Here is your order details:
9:50, Jul 13
Heaven: OneDrive Standalone 100GB
Qty: 1
9.00 MYR
Subtotal :*
9.00 MYR
Fees :
0.00 MYR
Total :
9.00
MYR
9:50, Jul 13
Heaven: Correct?
9:50, Jul 13
You: yes correct
9:50, Jul 13
Heaven: This subscription is setup for automatic renewal. This can be turned off at any point by you. Do you
agree to the automatic renewal subscription terms?
9:53, Jul 13
Heaven: Are we connected?
9:53, Jul 13
You: yes i agree
9:54, Jul 13
Heaven: By processing this order on your behalf you are agreeing to the Microsoft Terms of Sale. Do I have
your permission to place this order?
9:54, Jul 13
You: yes you have
9:54, Jul 13
Heaven: And for any future technical issue's/error message with your Office Program, feel free to connect on our
Office technical support for trouble shooting purposes, you can save their chat link:
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https://partner.support.services.microsoft.com/en-au/contact/chat/5/
Have you heard one of the cool features that
you can get from Office 365 which is One Drive? We actually have videos that would help you better understand
what One Drive is! Here’s the link where you can enjoy the benefits & features of One Drive:
https://www.microsoft.com/en-us/store/b/microsoft-productivity-tips?
OCID=bm_vl_css_phillipines1_chat_8192020
9:54, Jul 13
Heaven: Congratulations! Order is successful. Your e-mail confirmation receipt will be sent via email shortly. I'll
also send a separate email to reach me out for further assistance. Here’s your case number: 1525913945
Please
let me know once you received your confirmation email of purchased.
9:56, Jul 13
You: hold on
9:57, Jul 13
Heaven: Sure thing.
9:57, Jul 13
You: ok received the confirmation email
9:57, Jul 13
You: thanks a lot heaven
9:58, Jul 13
Heaven: Also, If you with to save a copy of our conversation, You may click the “+” icon located on the right
side of the chat box., select the “Print Transcript” then look for the “ Microsoft Print to PDF” , under the printer
change to save as PDF. Then click Save and select your preferred file destination.
9:58, Jul 13
Heaven: You are most welcome. Aside from this concern, is there anything else I can help you with? I would
love to assist you.
9:58, Jul 13
You: nope thanks again

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